O2

O2 Outage Report in Cross Hands, Carmarthenshire, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Cross Hands, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cross Hands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Cross Hands, Carmarthenshire, Wales 12/01/2025 08:40

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Cross Hands, Wales

Latest outage, problems and issue reports in Cross Hands and nearby locations:

  • stuartdavis21 Stuart Davis (@stuartdavis21) reported from Swansea, Wales

    Once again the @O2 network is utter crap once again I can't get online because the 4G is CRAP! Sort it out o2. #o2network #o2

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!

  • Janeattwell Jane attwell (@Janeattwell) reported from Crofty, Wales

    @O2 It seems to be ok at the moment. Unfortunately they rely on a data sim and mifi for their Wi-fi so the link doesn’t help.

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉

  • mksaper Morgan Saper (@mksaper) reported from Gorseinon, Wales

    Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!

  • welshgje Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, Wales

    Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.

  • NicolaFine1 Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • AnyaRussell97 Anya Russell (@AnyaRussell97) reported from Gorseinon, Wales

    @O2 not to mention I was missold a contract and have a business phone even though I’ve never paid VAT 😒

  • SianRhian Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported from Swansea, Wales

    @O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!

  • SianElin_PT Sian Elin Pedrick (@SianElin_PT) reported from Llanelli, Wales

    @MoneySavingExp I’ve been trying to disconnect from @O2 since I moved last November! Paying £18 a month despite not receiving any service from them!! They just told me that they can’t do anything as I’m tied into a contract!! Isn’t this a breach of contract @MartinSLewis

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.

  • 1JNR Warren Weerackoon (@1JNR) reported from Swansea, Wales

    @O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • chrislh777 Chris (@chrislh777) reported

    @virginmedia and @O2 both being down might just make me change providers tomorrow. Sick of their ****

  • Murphy1C dave murphy (@Murphy1C) reported

    @O2 been a customer for years and find your customers service really unhelpful not good at all o2😡😡

  • biggybaggyboggy annie (@biggybaggyboggy) reported

    @O2 I had a problem with 4G yesterday but it now seems to be working. Thank you for the response, you are by far the quickest of all your customer service colleagues.

  • miseryfingers Matt Jaynes Ⓥ (@miseryfingers) reported

    @O2 I ordered a free sim and it never arrived. Could you help?

  • Jenny_oreilly Jennnnn 🎄🎅🏼 (@Jenny_oreilly) reported

    Have 4G but no signal and nothing connects. Don’t ever go with @O2 😫

  • harpist100 Caroline (@harpist100) reported

    @O2 Two premier data accounts and no service almost two weeks and still not fixed and you’ve said on DM you won’t compensate on bill. Can’t get bank security texts or PayPal login either ‘Apparently’ network up by Thursday 8PM so paying 34 days without service You are taking the p*ss

  • BADHofbauer This is not my beautiful house 🇪🇺 (@BADHofbauer) reported

    @O2 has owed me £182.50 for 2 weeks now since apparently they were going to refund it. They have still not given me my money back so I have paid twice to upgrade my broken phone. They were very quick to take my money but they have been awful at paying it back. Don't use #o2.

  • wavejewellery stop vio (@wavejewellery) reported

    @O2 It happens all@weeken in manchester wife had 4g best I get is 3 g im on payg she’s contract why is she getting preferential service.?

  • peteredbeau Peter (@peteredbeau) reported

    @O2 hello can you please help me, I want to keep my old number but can’t speak to anyone on the phone and when I do it online it asks for my last bill date but I only joined o2 3 days ago so haven’t been billed yet. Please can you help

  • KT_Hurt13 Katy Hurt (@KT_Hurt13) reported

    @O2 your phone help service has hung up on me 3 times in a row, i've been in store to try and get help and i've been trying to resolve an issue for going on 2 weeks now - this is ridiculous😡 Anybody use a different service that they can recommend??