O2

O2 Outage Report in Cross Hands, Carmarthenshire, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Cross Hands, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cross Hands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Cross Hands, Carmarthenshire, Wales 12/09/2025 17:30

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Cross Hands, Wales

Latest outage, problems and issue reports in Cross Hands and nearby locations:

  • NicolaFine1 Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.

  • stuartdavis21 Stuart Davis (@stuartdavis21) reported from Swansea, Wales

    Once again the @O2 network is utter crap once again I can't get online because the 4G is CRAP! Sort it out o2. #o2network #o2

  • welshgje Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, Wales

    Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

  • AnyaRussell97 Anya Russell (@AnyaRussell97) reported from Gorseinon, Wales

    @O2 not to mention I was missold a contract and have a business phone even though I’ve never paid VAT 😒

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!

  • SianRhian Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported from Swansea, Wales

    @O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!

  • 1JNR Warren Weerackoon (@1JNR) reported from Swansea, Wales

    @O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!

  • mksaper Morgan Saper (@mksaper) reported from Gorseinon, Wales

    Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!

  • Janeattwell Jane attwell (@Janeattwell) reported from Crofty, Wales

    @O2 It seems to be ok at the moment. Unfortunately they rely on a data sim and mifi for their Wi-fi so the link doesn’t help.

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • davidxnicol David Nicol (@davidxnicol) reported

    @O2 The only reason I know it's an O2 number is because I did call the last number back. I'm not here to police your network. Do better

  • sythesigh Sythesigh (@sythesigh) reported

    @O2 I don’t have time to mess around trying to get it to do what I pay for. You have one job. Keep service at all times. Wtf am I paying you for?

  • LukeGillott Luke Gillott (@LukeGillott) reported

    @O2 no network and no way to contact you (online support are busy and forwarding to generalised FAQ). Nothing noted about outages Top quality service!

  • maxwell_fine Maxwell Fine ⚡️ (@maxwell_fine) reported

    @O2 My mums o2 mobile wasn’t receiving any calls and was going straight to voicemail. Popped into store and the staff were uninterested. They called CS on their landline which had a broken earpiece so couldn’t hear anything. Manager scampered to back of store and staff shrugged.

  • emmyypops 𝔼𝕞𝕚𝕝𝕪 ✨ (@emmyypops) reported

    @O2 Yes, that’s how I know it’s not working. I’ve also had to leave my area to get signal to check the link 🙈

  • rache_1819 Rae Marie (@rache_1819) reported

    @O2 phone is showing texts as sent but been told people aren't receiving them? Help?

  • shaung79 Shaun green (@shaung79) reported

    @O2 roaming charges! My daughter took out a contract before moving to Germany for 6 months. She has now been stitched with roaming charges you've introduced. Never would have taken a contract had we known. What an absolute disgrace.

  • Natalie63271644 Natalie (@Natalie63271644) reported

    @O2 your customer services are disgraceful. Phone under warranty its broken through white screen of death, you will just send me the old one back and not give a replacement... WARRANTY!!!!! Yet still expect me to pay my contract and my handset charge when i dont have a phone.NOPE

  • mayankmmehta Mayank Mehta (@mayankmmehta) reported

    @O2 @arunkchaubey iPhone12 256GB Red. Yes contacted MobilePhoneDirect order MPD044406281 Also contacted O2 customer service about the empty box.

  • sarge19310 sarge19310 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@sarge19310) reported

    @pupsparky19310 @O2 it was the truly **** music whilst I was on hold that made me hand up that an 5p per minute charge.