O2

O2 Outage Report in Cross Hands, Carmarthenshire, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Cross Hands, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Cross Hands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Cross Hands, Carmarthenshire, Wales 11/14/2025 18:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (45%)

    Phone (45%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Cross Hands, Wales

Latest outage, problems and issue reports in Cross Hands and nearby locations:

  • welshgje Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, Wales

    Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

  • SianRhian Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported from Swansea, Wales

    @O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!

  • mksaper Morgan Saper (@mksaper) reported from Gorseinon, Wales

    Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!

  • Janeattwell Jane attwell (@Janeattwell) reported from Crofty, Wales

    @O2 It seems to be ok at the moment. Unfortunately they rely on a data sim and mifi for their Wi-fi so the link doesn’t help.

  • NicolaFine1 Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • AnyaRussell97 Anya Russell (@AnyaRussell97) reported from Gorseinon, Wales

    @O2 not to mention I was missold a contract and have a business phone even though I’ve never paid VAT 😒

  • stuartdavis21 Stuart Davis (@stuartdavis21) reported from Swansea, Wales

    Once again the @O2 network is utter crap once again I can't get online because the 4G is CRAP! Sort it out o2. #o2network #o2

  • 1JNR Warren Weerackoon (@1JNR) reported from Swansea, Wales

    @O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Robhodson44 Rob Hodson #44 (@Robhodson44) reported

    Does anyone else on @O2 have constantly bad phone signal?! Pretty much every call breaks up or shows ‘Call Failed’ only 3G at home when not on WiFi #o2

  • ClaireT08086454 Claire Thomas (@ClaireT08086454) reported

    @O2 Never had a problem in the past

  • midalifecrisis mida life crisis (@midalifecrisis) reported

    @O2 are quite possibly the most disgusting customer service I have ever come across, after losing a child and my wife's father this month, they then cut us off after we explain the situation, and explain payment will be late.... Thanks #CustomerService

  • ben_toudic BCT (@ben_toudic) reported

    @O2 It’s not very helpful. You obviously have a capacity issue in and around Gatwick airport. I work there and the network is essentially unusable there, it always is. This is not a temporary problem.

  • liamw_1992 Liam (@liamw_1992) reported

    @O2 Right first of all I’m absolutely furious. I paying £51 a month for a iPhone 13 ProbMax and I’ve had it for a month and I’ve had nothing but problems. In my frustration I’ve even cracked the back of the iPhone. I’m disgusted by your lack of signal.

  • LondonKT Katie (@LondonKT) reported

    @O2 Already tried everything on the list. I’ve been here 3 weeks and there hasn’t been 1 day where it’s worked properly. Soon as I leave my flat it’s beyond slow/doesn’t load anything.

  • lewisdarts180 Lew (@lewisdarts180) reported

    @Robhodson44 @O2 My mrs is with o2 and her signal is ******* shite!

  • paulhayward200 Paul (@paulhayward200) reported

    @O2 Sadly the network has been a nightmare for the last 10 months. Would not recommend O2 to my worse enemy.

  • samtobo1 Sam Toboggan (@samtobo1) reported

    @O2 just spent 15 mins on hold to cancel and when someone answered they hung up on me. No attempt to call back. I’m so annoyed.

  • Halliwell80UK Joshua Halliwell (@Halliwell80UK) reported

    @O2 Still not resolved!! So you want me to keep chasing you guys rather than your huge company resolve the issue and treat people with respect! How about train your staff rather than making ex customers and customers keep chasing you while you destroy peoples lives?