O2 Outage Report in Swansea, Wales

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Swansea, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Swansea, Wales

The most recent O2 outage reports came from the following cities: Swansea.

City	Problem Type	Report Time
Swansea	Internet	2 months ago
Swansea	Phone	2 months ago
Swansea	Phone	2 months ago
Swansea	Phone	8 months ago
Swansea	Phone	9 months ago
Swansea	Phone	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

• 
  Warren Weerackoon (@1JNR) reported 2 minutes ago from Swansea, Wales

  @O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!

• 
  Morgan Saper (@mksaper) reported 7 minutes ago from Gorseinon, Wales

  Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!

• 
  Nicola Fine (@NicolaFine1) reported 9 minutes ago from Swansea, Wales

  Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

• 
  michael bonomi (@mikebonomi) reported 10 minutes ago from Swansea, Wales

  @O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.

• 
  michael bonomi (@mikebonomi) reported 17 minutes ago from Swansea, Wales

  @franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.

• 
  Paul Furse (@Fursey79) reported 19 minutes ago from Port Talbot, Wales

  @O2 Again,A really poor signal in the Sa12 area😔

• 
  Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported 22 minutes ago from Swansea, Wales

  @O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!

• 
  LEEROY REED (@LeeroyReed_Vex) reported 27 minutes ago from Neath, Wales

  @O2 by far the worst network I’ve ever used

• 
  Kieron Rees (@kieronsrees) reported 29 minutes ago from Swansea, Wales

  @O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉

• 
  Gareth (@welshgje) reported 30 minutes ago from Gwaun-Cae-Gurwen, Wales

  Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

• 
  Katie 🇺🇦 (@OneanonlyKatie) reported 32 minutes ago from Pyle, Wales

  @O2 how long is your website and app going to be down for i am trying to make payment but cant

• 
  Jane attwell (@Janeattwell) reported 34 minutes ago from Crofty, Wales

  @O2 It seems to be ok at the moment. Unfortunately they rely on a data sim and mifi for their Wi-fi so the link doesn’t help.

• 
  LEEROY REED (@LeeroyReed_Vex) reported 39 minutes ago from Llanelli, Wales

  @O2 “working on the connection problem in your area”, been a good 5 months , getting worse if anything! Stay away from O2. #terribleNetowrk

• 
  huw bevan (@huwbevan) reported 42 minutes ago from City and County of Swansea, Wales

  @O2 really bad customer service from O2 today. One part of the company not listening to another.

• 
  Andrew Reed (@reedo456) reported 45 minutes ago from Bishopston, Wales

  @O2 No help needed thanks - @EE are much better

• 
  Sian Elin Pedrick (@SianElin_PT) reported 47 minutes ago from Llanelli, Wales

  @MoneySavingExp I’ve been trying to disconnect from @O2 since I moved last November! Paying £18 a month despite not receiving any service from them!! They just told me that they can’t do anything as I’m tied into a contract!! Isn’t this a breach of contract @MartinSLewis

• 
  Anya Russell (@AnyaRussell97) reported 50 minutes ago from Gorseinon, Wales

  @O2 not to mention I was missold a contract and have a business phone even though I’ve never paid VAT 😒

• 
  Stuart Davis (@stuartdavis21) reported 53 minutes ago from Swansea, Wales

  Once again the @O2 network is utter crap once again I can't get online because the 4G is CRAP! Sort it out o2. #o2network #o2

• 
  Kieron Rees (@kieronsrees) reported 54 minutes ago from Swansea, Wales

  @O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel McGiff (@AssosChelt) reported 3 minutes ago

  When issue flagged here asks you to DM. Takes 36 hours to ask for an order no. Meantime you call them and get told order is still undergoing checks and you'll have an email by end of day. CONT @O2

• 
  Daniel McGiff (@AssosChelt) reported 5 minutes ago

  So @O2 Advertises a product / service, as being available immediately Then says oh wait we need to do some more checks Then says, hey all's good we should have your order ready in 6 days time Then tells you to cancel your order and go instore with no explanation why CONT

• 
  Daniel McGiff (@AssosChelt) reported 8 minutes ago

  Email never arrives. Takes a further 48 hours to respond, asking security questions that could've been asked for with the order no. Never actually addresses the questions asked about their procedures (not my account). Would you want to give them your money @O2 ?

• 
  Erika Helsinki (@erika_helsinki) reported 9 minutes ago

  @kylemossman2811 @O2 4 weeks and 1 day without my phone number now 😑. So many rude & under-trained customer reps. They’ve just sent me a 4th SIM card, should arrive within 3 days 🙄

• 
  TomBSC87 (@linkinparktom) reported 14 minutes ago

  The worse thing is I’m stuck on another contract with @O2 thanks to the deal I have with @virginmedia - if I could I’d cancel that one too. Never again.

• 
  TomBSC87 (@linkinparktom) reported 15 minutes ago

  I’m honestly not normally one for complaining about company’s on Twitter but @O2 you absolutely completely deserve it. Rang to cancel my contract in august got told no to ring in September cancelled it. Got a pay as you go SIM card out. Then got another bill of £49 days later.

• 
  DHL Express UK (@dhlexpressuk) reported 16 minutes ago

  @CryptoPhreak22 @O2 I'm ever so sorry to hear about this issue, please DM me the tracking number so I can look into this matter further for you. Kind regards, Amrick

• 
  teax3 (@teax3teax3teax3) reported 17 minutes ago

  @O2 why are your policies for fraud, so unreasonable? You commit fraud, then expect the new potential customer to wait weeks for their unauthorised deduction to be returned. @Ofcom

• 
  Lee Montgomery (@leehotmess) reported 17 minutes ago

  @O2 Day 3 with no signal as you posted me a new SIM but deactivated the old one. You switched it back on at the weekend then off again the next day. Please address the DM I have sent. Twice. Thanks.

• 
  Birdman (@bi68495599) reported 20 minutes ago

  @O2 the worst customer service continues! £50 offered as service recovery from customer service and hasn’t been applied to my account! You couldn’t make this up! Appalling.