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O2 Outage Report in Swansea, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Swansea, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 40% Phone (40%)
  • 32% Internet (32%)
  • 22% Total Blackout (22%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Swansea, Wales

The most recent O2 outage reports came from the following cities: Swansea.

CityProblem TypeReport Time
Swansea Internet 2 months ago
Swansea Phone 2 months ago
Swansea Phone 2 months ago
Swansea Phone 8 months ago
Swansea Phone 10 months ago
Swansea Phone 1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • huwbevan
    huw bevan (@huwbevan) reported from City and County of Swansea, Wales

    @O2 really bad customer service from O2 today. One part of the company not listening to another.

  • stuartdavis21
    Stuart Davis (@stuartdavis21) reported from Swansea, Wales

    Once again the @O2 network is utter crap once again I can't get online because the 4G is CRAP! Sort it out o2. #o2network #o2

  • mikebonomi
    michael bonomi (@mikebonomi) reported from Swansea, Wales

    @franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.

  • Janeattwell
    Jane attwell (@Janeattwell) reported from Crofty, Wales

    @O2 It seems to be ok at the moment. Unfortunately they rely on a data sim and mifi for their Wi-fi so the link doesn’t help.

  • 1JNR
    Warren Weerackoon (@1JNR) reported from Swansea, Wales

    @O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!

  • Fursey79
    Paul Furse (@Fursey79) reported from Port Talbot, Wales

    @O2 Again,A really poor signal in the Sa12 area😔

  • kieronsrees
    Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉

  • SianRhian
    Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported from Swansea, Wales

    @O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!

  • mikebonomi
    michael bonomi (@mikebonomi) reported from Swansea, Wales

    @O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.

  • mksaper
    Morgan Saper (@mksaper) reported from Gorseinon, Wales

    Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!

  • kieronsrees
    Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!

  • reedo456
    Andrew Reed (@reedo456) reported from Bishopston, Wales

    @O2 No help needed thanks - @EE are much better

  • LeeroyReed_Vex
    LEEROY REED (@LeeroyReed_Vex) reported from Llanelli, Wales

    @O2 “working on the connection problem in your area”, been a good 5 months , getting worse if anything! Stay away from O2. #terribleNetowrk

  • AnyaRussell97
    Anya Russell (@AnyaRussell97) reported from Gorseinon, Wales

    @O2 not to mention I was missold a contract and have a business phone even though I’ve never paid VAT 😒

  • NicolaFine1
    Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • welshgje
    Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, Wales

    Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

  • SianElin_PT
    Sian Elin Pedrick (@SianElin_PT) reported from Llanelli, Wales

    @MoneySavingExp I’ve been trying to disconnect from @O2 since I moved last November! Paying £18 a month despite not receiving any service from them!! They just told me that they can’t do anything as I’m tied into a contract!! Isn’t this a breach of contract @MartinSLewis

  • OneanonlyKatie
    Katie 🇺🇦 (@OneanonlyKatie) reported from Pyle, Wales

    @O2 how long is your website and app going to be down for i am trying to make payment but cant

  • LeeroyReed_Vex
    LEEROY REED (@LeeroyReed_Vex) reported from Neath, Wales

    @O2 by far the worst network I’ve ever used

  • OneanonlyKatie
    Katie 🇺🇦 (@OneanonlyKatie) reported from Pyle, Wales

    @O2 website down and your not answering phones just great

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Katy_mo
    Kay-Tee (@Katy_mo) reported

    @AlexanderFitton @O2 Guessing over in Bolsover we're probably on the same mast. Been waiting 2 months for them to fix it, supposedly fixed today only for it to now be 0.6mb.

  • Reefyroostar
    springadorablereef (@Reefyroostar) reported

    @O2 I keep getting calls at night from a number claiming to be a deliveroo driver, I'm not signed up to them & never order takeout anyway, because there aren't any take out places where I live. I can't block the number as it's not an iphone ,what can I do about it ?

  • busymum777
    Laura Hughes (@busymum777) reported from Ivybridge, England

    @O2 worst customer service EVER. Do you actually want customers???

  • Lisa45384506
    Lisa (@Lisa45384506) reported

    I wonder why I stay with @O2 as I always have efficient customer service! Never had bad service! Once again great phone deal provided

  • sebiwill83
    S.. (@sebiwill83) reported

    @TelefonicaUK @O2 I don't know why if your service is getting worse and worse in my area... I decided to leave O2 at the end of my current contract

  • G4CFS
    Glyn Dodwell CDM (@G4CFS) reported

    Why is @O2 customer service beyond incompetant and unfit for purpose?

  • MrmMark
    Mark Mann (@MrmMark) reported

    @O2 Please don't use #DPD as your couriers. Again they've not attempted a delivery. Didn't ring the doorbell, or knock on the door. It’s a pathetic service, that just causes inconvenience.

  • ItsCoolyG
    CERTIFIED G (@ItsCoolyG) reported

    Cant wait to leave @o2 cant believe the costumer service the blunt rudness my son had his phone stolen today they couldn't even be helpful I been a long time costumer and got disgusting service and told some **** that's not helpful and now I'm out of pocket im vex I'm upset

  • rob_whitefield
    Robin (@rob_whitefield) reported

    @O2 Hi, visited your store in @merrioncentre for iPhone upgrade (7 to 12 64GB) - Ashley (Operator: 060200064) was exceptional and very impressed with the service forthcoming Please do convey my sincere gratitude to Ashley and pass on my comments those that need to know 🙏

  • FennijerC
    RogueGuru (@FennijerC) reported

    @O2 Small problem....I can't find the game enhancer app either in my library or on my phone. It does look like it's all games that have gone though so starting to get somewhere