O2 Outage Report in Swansea, Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Swansea, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at O2
O2 is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (50%)
-
Internet (30%)
-
Total Blackout (13%)
-
Wi-fi (4%)
-
E-mail (3%)
-
TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Swansea, Wales
Latest outage, problems and issue reports in Swansea and nearby locations:
-
LEEROY REED
(@LeeroyReed_Vex) reported
from
Llanelli, Wales
@O2 “working on the connection problem in your area”, been a good 5 months , getting worse if anything! Stay away from O2. #terribleNetowrk
-
Sian Elin Pedrick
(@SianElin_PT) reported
from
Llanelli, Wales
@MoneySavingExp I’ve been trying to disconnect from @O2 since I moved last November! Paying £18 a month despite not receiving any service from them!! They just told me that they can’t do anything as I’m tied into a contract!! Isn’t this a breach of contract @MartinSLewis
-
Kieron Rees
(@kieronsrees) reported
from
Swansea, Wales
@O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉
-
Morgan Saper
(@mksaper) reported
from
Gorseinon, Wales
Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!
-
Kieron Rees
(@kieronsrees) reported
from
Swansea, Wales
@O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!
-
L U K E
(@thelukebamsey) reported
from
Pyle, Wales
New iPhone 14 pro max being delivered today from @O2 literally 4 weeks on Saturday so I’m glad I’m having it now and not 6 weeks down the line
-
LEEROY REED
(@LeeroyReed_Vex) reported
from
Neath, Wales
@O2 by far the worst network I’ve ever used
-
Gareth
(@welshgje) reported
from
Gwaun-Cae-Gurwen, Wales
Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.
-
Paul Furse
(@Fursey79) reported
from
Port Talbot, Wales
@O2 Again,A really poor signal in the Sa12 area😔
-
Katie 🇺🇦
(@OneanonlyKatie) reported
from
Pyle, Wales
@O2 website down and your not answering phones just great
-
Nicola Fine
(@NicolaFine1) reported
from
Swansea, Wales
Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.
-
Katie 🇺🇦
(@OneanonlyKatie) reported
from
Pyle, Wales
@O2 how long is your website and app going to be down for i am trying to make payment but cant
-
michael bonomi
(@mikebonomi) reported
from
Swansea, Wales
@O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.
-
Paul Furse
(@Fursey79) reported
from
Port Talbot, Wales
@O2 Can I get some help please
-
Sian •• [Superman] •• ❤️[Batman] ••🤘🏻
(@SianRhian) reported
from
Swansea, Wales
@O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!
-
Kevin
(@kevevs1908) reported
from
Swansea, Wales
@HayleyJ87 @O2 If it’s a direct debit Falkland your bank, cancel it and ask them to do an indemnity claim If it’s a card payment tell them you want their disputes team to take it up with O2. They then by law have to prove to your back that you signed up to pay. Yes I work for a bank
-
Warren Weerackoon
(@1JNR) reported
from
Swansea, Wales
@O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!
-
Andrew Reed
(@reedo456) reported
from
Bishopston, Wales
@O2 No help needed thanks - @EE are much better
-
Jane attwell
(@Janeattwell) reported
from
Crofty, Wales
@O2 It seems to be ok at the moment. Unfortunately they rely on a data sim and mifi for their Wi-fi so the link doesn’t help.
-
michael bonomi
(@mikebonomi) reported
from
Swansea, Wales
@franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Egalitarian Geordie
(@EgalGeordie) reported
@O2 No, but it did work in Alberta but its not working in Onterio
-
BobYohair
(@BobYohair) reported
@o2 hardly any reception travelling from Leeds to Bristol on your network. Seriously, do better, or make your contacts cheaper if you can’t provide the service we are paying for. #o2
-
Paige Evans
(@ImperfectPaige_) reported
So you split with an abusive partner and when trying to sort the finances, speak to @O2 to see how they can help you not pay for him anymore. Their solution? Contact said abuser and sort it with him otherwise you're stuck in contract and have to pay
-
Lea 🇬🇧 🌹💞
(@little_lea16) reported
@O2 I want to cancel my 30 day plan sim with yourselves. I don't want to wait hours on hold on the phone. I'm fed up of the monthly charges secretly increasing, without any notice, despite being on unlimited! I can get a cheaper deal elsewhere!
-
Antony Thompson
(@Ag3ntVibeZz) reported
@O2 I’m on a o2 refresh contract. I got my phone yesterday. Put in my new sim. Text swap to the number I was given and it worked last night and today until around 12 today. How can I fix this??
-
Ben Craig
(@bendougcraig) reported
@ThreeUKSupport It’s pretty much everywhere. And yet people on other networks don’t seem to have the issues. And if I upgrade I’ll have to pay roaming fees. Unlike say @O2 So at the moment I see very little point in staying with you. You take my money and I get very little in return
-
Paul McClure
(@chiefmackers) reported
Was paying @SkyUK £117pm for TV/internet.No sports channels.Slow 40mb internet. Just swapped to @virginmedia £85pm all chanels inc SkySports/BT sport, multiroom & 1GB speed & includes an unlimited @O2 mobile contract so I can cancel my current £25 phone contract. FAR better deal
-
Jon Goodman 〓〓
(@JonoG1) reported
When will @O2 do something to improve the data signal in popular tourist areas like here in Newquay!?!? This happens every year! I have a seizure alarm that relies on texts to alert my family but I'm housebound coz the network is soooo bad right now!!
-
@DJJamieMarsden
(@djjamiemarsden) reported
@O2 are an absolute joke of a company what a shower of absolute shite wouldn’t recommend them to my dog never mind any one else..!! #o2arewank
-
Emmaaaaa
(@Emmaaa__x) reported
@O2 customer service is actually shocking like I’m absolutely fuming. Absolutely waste of time 30 minutes on the phone to be speaking to someone who doesn’t know what they’re doing!!! I want this resolved now!