O2

O2 Outage Report in Swansea, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Swansea, Wales 12/03/2025 07:45

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.

  • OneanonlyKatie Katie 🇺🇦 (@OneanonlyKatie) reported from Pyle, Wales

    @O2 how long is your website and app going to be down for i am trying to make payment but cant

  • welshgje Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, Wales

    Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

  • Janeattwell Jane attwell (@Janeattwell) reported from Crofty, Wales

    @O2 It seems to be ok at the moment. Unfortunately they rely on a data sim and mifi for their Wi-fi so the link doesn’t help.

  • LeeroyReed_Vex LEEROY REED (@LeeroyReed_Vex) reported from Neath, Wales

    @O2 by far the worst network I’ve ever used

  • SianElin_PT Sian Elin Pedrick (@SianElin_PT) reported from Llanelli, Wales

    @MoneySavingExp I’ve been trying to disconnect from @O2 since I moved last November! Paying £18 a month despite not receiving any service from them!! They just told me that they can’t do anything as I’m tied into a contract!! Isn’t this a breach of contract @MartinSLewis

  • 1JNR Warren Weerackoon (@1JNR) reported from Swansea, Wales

    @O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.

  • kevevs1908 Kevin (@kevevs1908) reported from Swansea, Wales

    @HayleyJ87 @O2 If it’s a direct debit Falkland your bank, cancel it and ask them to do an indemnity claim If it’s a card payment tell them you want their disputes team to take it up with O2. They then by law have to prove to your back that you signed up to pay. Yes I work for a bank

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @O2 No help needed thanks - @EE are much better

  • thelukebamsey L U K E (@thelukebamsey) reported from Pyle, Wales

    New iPhone 14 pro max being delivered today from @O2 literally 4 weeks on Saturday so I’m glad I’m having it now and not 6 weeks down the line

  • Fursey79 Paul Furse (@Fursey79) reported from Port Talbot, Wales

    @O2 Again,A really poor signal in the Sa12 area😔

  • star45gazer Gerwyn Williams (@star45gazer) reported from Cwmllynfell, Wales

    @O2 Priority app not working!!!! C'mon pull you fingers out #peterkaytour

  • LeeroyReed_Vex LEEROY REED (@LeeroyReed_Vex) reported from Llanelli, Wales

    @O2 “working on the connection problem in your area”, been a good 5 months , getting worse if anything! Stay away from O2. #terribleNetowrk

  • NicolaFine1 Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • Fursey79 Paul Furse (@Fursey79) reported from Port Talbot, Wales

    @O2 Can I get some help please

  • OneanonlyKatie Katie 🇺🇦 (@OneanonlyKatie) reported from Pyle, Wales

    @O2 website down and your not answering phones just great

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉

  • mksaper Morgan Saper (@mksaper) reported from Gorseinon, Wales

    Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!

  • TerrySinnett Terry Sinnett (@TerrySinnett) reported from Porthcawl, Wales

    @Newks_mam @O2 I’ve not had such problems anywhere else, to be honest. Hopefully a one off……. but maybe not! 🤨🤨

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • maryannemccorma maryanne mccormack (@maryannemccorma) reported

    @O2 4 weeks had no sim wrong sim sent out 3 times now gave so much wrong information but still paying the bill for a sim plan I’ve never received the sim for and not one person can send me the correct sim to use it’s absolute madness

  • Matthew91952959 Matthew Townsend (@Matthew91952959) reported

    I cannot believe how dreadful the coverage is with @EE. You would think by now you could have a telephone conversation without sounding like a Darlik. Never had this problem with @O2 cant wait to be able to go back to them.

  • mathewhudson84 Matthew Hudson (@mathewhudson84) reported

    @o2 absolute shower of shite!!!! Worst service I’ve ever had to deal with!! Stay away!!!!

  • MichelleLM1987 Michelle (@MichelleLM1987) reported

    @O2 my elderly parents have been unable to make or receive calls for over 2 months now in their town,on their pay as you go phones.Others there who also do not have the internet have the same issue.We cannot get any straight answers from anyone.This is their only means of contact

  • tweets_marks Mark's Tweets (@tweets_marks) reported

    @HumanBollard Give @O2 a call. They do great deals on iPhones and they'll help you keep your number. I swear by them. I'd also suggest you consider other manufacturers unless you're already invested in other Apple devices. My S22 Ultra @SamsungUK is superb.

  • Downtonres Carol mcCallum (@Downtonres) reported

    @O2 Is your Customer Service completely understaffed? “Waiting up to an hour”? What a total joke and appalling service for vast fees

  • abscullion Tony Scullion (@abscullion) reported

    @O2 just spent 3 hours on the phone trying to upgrade my account so I can use my phone in Australia and New Zealand. I’ve spoken to 4 different customer service advisors. Each one contradicted what the previous person had said.

  • paulyandnukhas 🥳 Pauly • 🐶 Nuky (@paulyandnukhas) reported

    @O2 I’m around 7 days late, and you’ve cut off my service. Seriously? Can you not look into the length of contract(s)&frequency of payments, adjust how you persue funds? Over my life I’ve put 10s of £1000s in; and £45 is a cut off? I’m not leaving, I understand it abit, but not happy

  • ZachElsbury Zach Elsbury 🇺🇦 (@ZachElsbury) reported

    @CCInLonderland @O2 I’m used to iMessage and not having to worry about **** like this.

  • IgnisAFB Adam "IgnisAFB" Blackburn (@IgnisAFB) reported

    @O2 Network issues in my area that won't be resolved til 21st January 2023 meaning I can't make/receive calls due to very little/no signal unless I travel to another area of Preston. Will myself and my partner be compensated for the outage that began yesterday (9 Jan 2023