O2

O2 Outage Report in Neath, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Neath, Wales 10/30/2025 04:15

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • 1JNR Warren Weerackoon (@1JNR) reported from Swansea, Wales

    @O2 HORRIFIC CUSTOMER SERVICE TELEPHONE CALL from GILLIAN!! I'm glad it was recorded to pass onto the OMBUDSMAN. You pay for a service that doesn't have to be given to you by O2.Its in T&C. Utterly Shocking attitude by GILLIAN @O2 customer service!!!!!

  • Fursey79 Paul Furse (@Fursey79) reported from Port Talbot, Wales

    @O2 Can I get some help please

  • LeeroyReed_Vex LEEROY REED (@LeeroyReed_Vex) reported from Neath, Wales

    @O2 by far the worst network I’ve ever used

  • mksaper Morgan Saper (@mksaper) reported from Gorseinon, Wales

    Appalling customer service from @O2 - now the third time I have got to resolve the same issue… numerous hours wasted trying to get through for it to repeat again the next month. Why is it so difficult?!

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 Fix your network capacity issues in Swansea or at least be honest in your advertised speeds 😉

  • kieronsrees Kieron Rees (@kieronsrees) reported from Swansea, Wales

    @O2 answer to 4G never working in Swansea City Centre... turn 4g off 🤔 only switched a month ago, I’m not in a contract so I’ll be switching again pretty soon!

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @franciscarockey @O2 Shame @o2 couldn’t do that for me too. And also my signal over the last 3 months have been abysmal. Been a loyal customer for 5 years now.

  • welshgje Gareth (@welshgje) reported from Gwaun-Cae-Gurwen, Wales

    Anyone having issues accessing the @quals_wales website? Not loading on @O2 or @bt_uk broadband.

  • OneanonlyKatie Katie 🇺🇦 (@OneanonlyKatie) reported from Pyle, Wales

    @O2 website down and your not answering phones just great

  • huwbevan huw bevan (@huwbevan) reported from City and County of Swansea, Wales

    @O2 really bad customer service from O2 today. One part of the company not listening to another.

  • stuartdavis21 Stuart Davis (@stuartdavis21) reported from Swansea, Wales

    Once again the @O2 network is utter crap once again I can't get online because the 4G is CRAP! Sort it out o2. #o2network #o2

  • NicolaFine1 Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @O2 No help needed thanks - @EE are much better

  • Fursey79 Paul Furse (@Fursey79) reported from Port Talbot, Wales

    @O2 Again,A really poor signal in the Sa12 area😔

  • MartynWilliams6 master.vapour (@MartynWilliams6) reported from Maesteg, Wales

    @tescomobile I do enjoy your network, even being part of the @O2 family

  • SianRhian Sian •• [Superman] •• ❤️[Batman] ••🤘🏻 (@SianRhian) reported from Swansea, Wales

    @O2 @AppleSupport I bought the iPhone XR in March from o2 branch in Leeds. Since then it’s formally crashed on me and had to get apple to fix it. I can’t hear out speaker half the time and it kicks me off using my data even on WiFi and mobile data!

  • mikebonomi michael bonomi (@mikebonomi) reported from Swansea, Wales

    @O2 Absolutely shocking data service in Swansea. Hurry up and sort it 02.

  • JaeyKelly Jay Kelly (@JaeyKelly) reported from Bridgend, Wales

    @O2 Are there any networks issues in South Wales? For the past week or so my phone signal reverts to 3G.

  • AnyaRussell97 Anya Russell (@AnyaRussell97) reported from Gorseinon, Wales

    @O2 not to mention I was missold a contract and have a business phone even though I’ve never paid VAT 😒

  • OneanonlyKatie Katie 🇺🇦 (@OneanonlyKatie) reported from Pyle, Wales

    @O2 how long is your website and app going to be down for i am trying to make payment but cant

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • caledoniaman Mark Palmer (@caledoniaman) reported

    Can't believe how difficult @O2 make it to actually speak to a person. Utterly impossible. Just an endless loop of "tell us why you are calling" which then tries to railroad you into responses which they can automate. Utterly disgraceful customer service.

  • Crantock82Shell Shell wood (@Crantock82Shell) reported

    @O2 can I ask a ? my 83 yr old mother recently went into an 02 shop in Ashton under Lyne for a new sim as we had given her a newer phone. The custer service assistant wanted to see ID passport or driving licence before he would let her have 1. She has neither only is this right

  • Jamesy_c1 Jay (@Jamesy_c1) reported

    @O2 you having issues with your network? Get it sorted out, if you are

  • nicolaswadding nickwadding (@nicolaswadding) reported

    @O2 you’re customer service is a disgrace, can’t even speak to anyone to cancel my contract. DM me immediately or I’m making a tiktok: nicolaswadding

  • HannahOldfield Hannah Oldfield ✨ (@HannahOldfield) reported

    @O2 hello! My nan is on pay as you go and now just has ‘no service’, we’ve looked into it and could it be that she hasn’t topped up in so long? Do we need a new sim or just to top up again?

  • OykzBlue Öykü (@OykzBlue) reported

    @giffgaff @O2 I have a baby & need to get in contact w family & healthcare workers but a mast in my area isnt working. When will it work? This is atrocious, nothing for a week. No updates, nothing. Appalling. Temporary solution needed, otherwise my childs health is in your hands!

  • cedarmaster Sean Geraghty (@cedarmaster) reported

    @O2 I have been sent a text from yourselves inviting me back to Disney+ for 3 months . Unfortunately my Samsung device won't let me text DISNEY3 to 21500. Your customer service line was unhelpful. Could you assist please?

  • CitznOfNowhere Citizen of Nowhere (@CitznOfNowhere) reported

    @JonOnTheWeb @ThreeUK @O2 I would recommend writing to someone senior at O2 to express your desire to become a customer, but ask them to commit to not introducing roaming fees. If enough people do so, they will realise it presents a business opportunity.

  • davidsh66 Dave Hodgson (@davidsh66) reported

    @O2 I need urgent help with my account. It keeps disconnecting me daily even though my outstanding bill is paid

  • Lettie44 Lettie (@Lettie44) reported

    @O2 can you help with a porting query please? My new sim isn’t working .