Plusnet Outage Report in Swanage, Dorset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Swanage, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swanage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 26: Problems at Plusnet
Plusnet is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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E-mail (10%)
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Total Blackout (9%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Swanage, Dorset, England
The most recent Plusnet outage reports came from the following cities: Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Bournemouth |
Wi-fi | |
| Poole |
Internet | |
| Poole |
Internet | |
| Bournemouth |
Internet | |
| Christchurch |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Swanage, England
Latest outage, problems and issue reports in Swanage and nearby locations:
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Amy
(@kittyhunt) reported
from
Poole, England
@plusnethelp 4 conversations over plusnet online chat with poor service and 5-15 minute pauses between each contact during a chat and 4 days with no decent internet... Very disappointed with @plusnethelp Will definitely be looking to change suppliers when the contract is up..
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Dudley Freshwater
(@Le_Painter) reported
from
Christchurch, England
@plusnethelp Re: Question 207507773. Account: Bdrenaline You asked for confirmation if this matter was now closed. NO YOU CANNOT CLOSE THE ISSUE. WE STILL HAVE A MASSIVE COMPLAINT WITH PLUSNET AND EXPECT CONSIDERABLE COMPENSATION FOR THE INCONVENIENCE. please contact Me!!!
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Tim Marcus
(@TimMarcus76) reported
from
Swanage, England
@Plusnet no internet since 1am! What’s going on? Down detector reports multiple issues…
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Adrian Chapmanlaw
(@adechapmanlaw) reported
from
Bournemouth, England
Woop woop lunch time tomorrow all being well. Should have full fibre broadband courtesy of @CityFibre and @juicebroadband A bit nervous, plusnet FTTC has been incredibly reliable and "fast enough" more is better right? 200Mb up AND down for £10 a month less is hard to ignore!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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I̳a̳n̳ ̳F̳o̳x̳™̳
(@theianfox) reported
@Plusnet You sent me an email on Saturday telling me my contract was due for renewal next month. It had a link to make a new contract at the same price as new customers. That link doesn't work. Call centre closed over wkd. I work 8-8. Can I get a working link please?
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Plusnet
(@Plusnet) reported
@young_geezee Thanks for getting back to me, I'm sorry you're having issues getting through. I don't have a view of the wait times for the call centre - Curtis, Plusnet Sheffield
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Undercovered
(@Undercovered_UK) reported
Hi @Plusnet @plusnethelp - having intermittent service all day, mostly none at all (YO32). No problem reported in my area but unable to access app to report. Done all the refreshing/reboots etc but not resolving. TIA.
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Graham
(@young_geezee) reported
@Plusnet i've been transferred to your retentions department but no one is picking up for nearly 15 mins. Can somebody help??
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Simon Horswell
(@SimonHorswell) reported
@Plusnet I am struggling to reset my password - it rejects anything I enter (despite being compliant with the required format). Please can you help?
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GREXX
(@caulfield_greg) reported
@Plusnet I’m now £70 down before Xmas 🙄
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Little saint
(@Littlesaintsays) reported
@paulmarkbailey another vote for plusnet - great customer service too
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Undercovered
(@Undercovered_UK) reported
@Plusnet @OnplayVicki Curtis, we sent a DM about 3/4 hours ago and not had a reply since. No service and no response..? Please can you update us please. Not good if we can’t accept calls!
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D. Pecher 🏴🇩🇪 (SNP branch Europe)
(@TheFatHippo57) reported
@Trogdouser @Plusnet Or it is a last-mile problem. In my house I can only have German Telekom as they own the last mile.
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David Parsons
(@31djpar) reported
@Plusnet My elderly parents are now 11 days without a landline. No assistance from customer support (3 phone calls one DM). Very poor