Plusnet

Plusnet Outage Report in Smalley, Derbyshire, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Smalley, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Smalley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Smalley, Derbyshire, England 11/12/2025 06:30

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Smalley, Derbyshire, England

The most recent Plusnet outage reports came from the following cities: Mansfield, Ilkeston and Derby.

Loading map, please wait...
City Problem Type Report Time
United KingdomMansfield Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Smalley, England

Latest outage, problems and issue reports in Smalley and nearby locations:

  • trevormiddleton Trevor Middleton (@trevormiddleton) reported from Heanor and Loscoe, England

    @TheEddChina @Parky1919 @Plusnet @plusnethelp I have to say I've been with them for 18 years, and any problems I've had with the service have usually been down to Openreach, or the crumbling local infrastructure. As an IT consultant I've dealt with many other ISPs, most of whom have had similar issues.

  • Saltbar Tony Barlow (@Saltbar) reported from Derbyshire, England

    @BSLterplife @weebitchilly Plusnet have got a good reputation. I think it is the router letting you down. Powerline are good - only if your house electrics are wired up correctly and in good nick.

  • ThisIsMahala Mahala (@ThisIsMahala) reported from Mansfield Woodhouse, England

    Absolutely shocking customer service from @Plusnet Been trying to cancel mobile for a month but apparently insecurity to get through is my fault for not staying online in queue for hours or trying all day every day.

  • MichaelLeneha12 Michael Lenehan (@MichaelLeneha12) reported from Mansfield Woodhouse, England

    @plusnethelp Plusnet I've just lost another 3 hours of work as your connection is down again...things happen no problem with this but I'm beginning to lose the faith in my Plusnet.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SuzanaGashi2 Suzana Gashi (@SuzanaGashi2) reported

    @Plusnet @plusnethelp Why am I still receiving messaged to pay for my internet when I have been with another provider since January , the worst company.

  • lizpusey Liz Pusey (@lizpusey) reported

    but they continued to charge for a service we couldn't use. Today that relative has passed, and when we made the obligatory call to advise @plusnethelp @Plusnet they have again refused to talk, can't pass to a mgr or advise what we should do to inform them. Heartless and useless.

  • somethingmobile Paul (@somethingmobile) reported

    @Plusnet #fail it's not helpful when you shut down a 70+ year old couple who are #shielding, phone and broadband. All because your billing system can't take payment. Come on, do the decent thing and get someone to sort this out.

  • peteh678 Pete (@peteh678) reported

    @OurAsh1066 @Plusnet My plusnet still works, just tested for you 36.5 down and 9.5 up, ping response to Google 9ms. Maybe it's a local issue?

  • lizpusey Liz Pusey (@lizpusey) reported

    HERE'S A STORY: We ordered a pay monthly sim card from @plusnethelp @Plusnet for an elderly relative. The sim card never arrived, despite us chasing multiple times, but the monthly charges went on regardless. The relative went into hospital and then into a care home...(1/3)

  • helensurridge32 Helen Surridge (@helensurridge32) reported

    @plusnethelp I need internet to do my NHS job. 9 working days without internet is really poor! Not how you keep loyal customers @plusnethelp @Plusnet

  • Broughton500 Matthew Broughton (@Broughton500) reported

    anyone else having plusnet internet problems?

  • OurAsh1066 Our Ash™️ 🇬🇧 (@OurAsh1066) reported

    @gordon_dudgeon @Plusnet It can't even do itself proud at the moment. Never mind anything else.

  • NatalieMcroy Natalie McRoy (@NatalieMcroy) reported

    @plusnethelp do not ask me to call you, I'm sick of wasting my time and energy on the phone, to be told there's nothing you can do right now and I need to call back again next week - I'm trying to hold down a full-time job here - -using unreliable PLUSNET internet

  • BrianKEve Brian Eve 💙 (@BrianKEve) reported

    Hey @Plusnet my Broadband has now been out of action for an hour. I've reset the router constantly in that hour. The last time this happened you said it was down to @BT_uk Post Code area is CM2 6 Will it be fixed today please?