Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 11/25/2025 06:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • 1dozwickedwords Suetpud💙 (@1dozwickedwords) reported

    @Plusnet had an account for years and years. It's due for renewal on 5th March. Right now, I don't want to renew. Unlimited fibre, but not working wirelessly for us. Router is old. What can you do to persuade me that staying with you is the right move?

  • CallMeConflict Conflict. (@CallMeConflict) reported

    @Forsayk3nTTV @ExitLeftTV Personally never had issues with them, they have quirky systems for sure that could cause a headache but no worse than some of the others. Iirc plusnet start offering fttp next quarter.

  • BibiMaghoo Jonny K (@BibiMaghoo) reported

    @Plusnet Our mobiles are offline (emergency only, no network) but you only have a phone number as contact, so here I am, tagging you on twitter for help. Two different numbers / sims in different phones are not working today.

  • maddie_5432 Maddie Drinkwater (@maddie_5432) reported

    @Plusnet Helping my mother-in-law setup her new Plusnet service and had an email to say she's getting a new phone number...we don't want this! What can we do?!

  • all_sweetness Ungoogleable (@all_sweetness) reported

    Day Five without a home Internet connection and @Plusnet still haven't to successfully send me my router. Or provide me with any updates. My "service" with them started on the 10th. They've already got my money. New customer experience is 😖😣😞

  • km_gracie Kerry Gracie (@km_gracie) reported

    @Plusnet are you aware of any problems in the NE15 area? I've not had any mobile signal (calls, texts, data) since lunchtime today and your call center is too busy to take any calls. Thanks

  • millfieldslady Gillian Rodgers (@millfieldslady) reported

    @Plusnet hi, ordered a replacement router for my elderly FIL which never arrived. Rang Customer services who said they’d send another as first never dispatched. 2 weeks later, still not arrived. How do I get a refund of postage please?

  • K4rmaRules Sharon - Start voting for people who care. (@K4rmaRules) reported

    @Plusnet Do you k ow of any internet outages in the Mid-wales area? My connection been down for over an hour.

  • CornishJas Jasmeany (@CornishJas) reported

    @AndyJimVlogs I had no issues with plusnet only swapped to talktalk coz I needed a new tv box. I'd do a comparison and see whats cheapest.

  • kerryjeanlister KJL (@kerryjeanlister) reported

    @TorquayBell @virginmedia it's fast but the customer service is so bad it's not worth it. We've found similar speed a lot cheaper with Plusnet.