Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 02/15/2026 00:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MCKENZIEPICS Allan McKenzie (@MCKENZIEPICS) reported

    @Plusnet @lizcooperclark Plusnet emails can be accessed using an email client as normal.' No they can't. Email clients using IMAP & POP3 are still getting authentication errors. DM me for an example.

  • RobertMHill Robert Hill 󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇷🇪🇺 (@RobertMHill) reported

    @Plusnet It seems very much that none of your guys work 24/7, whereas many of your service users do, or rather would if you managed to fix your service. You keep saying it is OK when it is absolutely not. You are now staying off Twitter it appears.

  • stevewelling15 Stephen Welling (@stevewelling15) reported

    @Plusnet @blbuckley63 yeah, it's not working that well on all email clients, and still some emails are lost.

  • DAW4 Denise Woodcock (@DAW4) reported

    @Plusnet Today my Office 365 email client is not receiving my emails - it was at 8 this morning. Setting up new PC and unable to do Office 365 because of this. When will this problem be resolved?

  • skyhookfiddler Martin Harwood (@skyhookfiddler) reported

    @Plusnet @KevRJones “Alexa - show me an example of terrible customer service”

  • MCKENZIEPICS Allan McKenzie (@MCKENZIEPICS) reported

    @Plusnet @lizcooperclark 'Plusnet emails can be accessed using an email client as normal.' No they can't. Email clients using IMAP & POP3 are still getting authentication errors. DM me for an example.

  • madashington Mark Atkinson #StillWearAMask (@madashington) reported

    @Plusnet hello, I've just seen that you're having webmail issues. I can log onto my account but it won't display emails. Do you know when this will be fixed?

  • samyidcharteris samantha (@samyidcharteris) reported

    Fekin @virginmedia are **** how many times is my broadband going to pack up this week... anyone know if #plusnet any better?

  • Roberthastosay Robert (@Roberthastosay) reported

    @_CHUCKLEBUTTY @Plusnet It is crazy. This afternoon I can send but not received. .@Plusnet are a disgrace. NIL customer service.

  • MySignTuition MySign Tuition (@MySignTuition) reported

    @Plusnet want to cancel mobile but have to phone. I’m deaf and this isn’t accessible. Please provide a deaf accessible way to do this. Thank you