Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 02/05/2026 12:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MichaelPhi55951 Michael Phillips (@MichaelPhi55951) reported

    @Plusnet 37 mb last night I’m paying for 900 mb , hour on the phone tonight still no answer , how are you getting awards for the this appalling service !!!!!! No call back when you said you would !! How times do I have to call you to tell you this is a problem ????

  • what_a_baztard Båz (@what_a_baztard) reported

    @mattfrei I’ve recently changed to Plusnet from Virgin due to them not being available after a house move. They are absolutely woeful. I never had any issues with Virgin. Speeds advertised were achieved. The same cannot be said for Plusnet.

  • HumanityReality ☆XEye☆🌍🎶🎧 (@HumanityReality) reported

    Are you down plusnet @Plusnet

  • Andrewislington Andrew (@Andrewislington) reported

    @warmoaran3s Well customers weren’t migrated over, Plusnet was just killed and EE conveniently offered cheap deals at the start. I almost certainly think it’s a loss. Plusnet are a great player in the market, bringing affordability to a rather unaffordable network. It was simple, no fuss

  • HazelR74 Hazel Robertson (@HazelR74) reported from Ulsta, Scotland

    @Plusnet my out going email is not working. How long before it starts again please?

  • SarahDa63774361 Sarah Danielle (@SarahDa63774361) reported

    @Plusnet hello, is PlusNet down now please?

  • StevOHRogers Steve Rogers (@StevOHRogers) reported

    @weardend @Plusnet Same here, I'm on my second hub (I bet they refurbish the crap ones and send them out to some other unsuspecting soul)? #poorservice

  • thebufferstop Line Ends (@thebufferstop) reported

    @Plusnet is there an issue today as cannot send or retrieve emails and can't get onto your web site although internet is working ok.

  • PATRI0T_RIVER River (@PATRI0T_RIVER) reported

    @StevOHRogers @swiftness2009 @Plusnet I second this, plusnet customer service is an absolute disgrace, lucky for me the area manager allowed me to leave my contract early and even then, months later I'm still getting hassle off Plusnet which has nothing to do with me.

  • leegurney LA Gurney (@leegurney) reported

    @Plusnet my WiFi hub had a solid orange light and not working anymore