Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 02/28/2026 03:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • msbevjenkins Bev Jenkins (@msbevjenkins) reported

    @bt_uk Hi I have. The BT engineers have been working on the ‘cabinet’ affecting our part of Hastings for five days. Plusnet tell me it’s a BT open reach problem.

  • aunidan64 AUNIDAN CHRISTI. KPGS (@aunidan64) reported

    My #TalkTalk per month was £22.99, then they informed they were putting it up to £29.99 so I am moving to #Plusnet for £18.99, then TalkTalk came back with an offer of £17.99 per month if I stayed with them, but the damage is done, not they want £39.99 of me for stopping with em

  • ShanR940 Shannon Reynolds (@ShanR940) reported

    @Plusnet I think it’s absolutely disgusting that you have the audacity to charge people for a service that you cannot provide! It’s no good apologising, apologising isn’t going to fix the issue is it? I will be taking legal action now, you’ve gone too far once again! Disgusting!

  • DithersWithDogs Pam Thompson (@DithersWithDogs) reported

    @plusnethelp You kidnapped me without permission from my previous ISP, your tech dept was bloody rude and now I have no phone and no internet and my cardiologist is supposed to be calling today!! Plusnet? Should be Minusnet.

  • katehardybow Kate Hardy (@katehardybow) reported

    @Plusnet @plusnethelp Yes I agree it’s important to stay connected when you have to work on zoom. I am still waiting for the connection Plusnet promised in February. Every 2 days you email saying it’ll be a couple more days. Worst service I have ever encountered. How can this be fixed, please?

  • K1t_Law Kitčaniklić (@K1t_Law) reported

    @Plusnet My internet started today with you, however the Wi-fi is terrible. I live in a flat and the signal doesn’t even reach there. What can I do before I cancel this contract within 14 days ?

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @ShreyMittal20 Hi Shrey, we do advise on our Mobile page that Plusnet Mobile does not support premium or short code text services. I am sorry if this means our service is not suitable for yourself. -Lauren

  • Caz1987C rodway (@Caz1987C) reported

    @Plusnet How do I report death of a mobile customer?

  • CakesChaos Darth Cakes (@CakesChaos) reported

    Welp, Not sorry, But @Plusnet Our time is done. You failed for 4 months fixing an issue on my line, even accused my PC's power supply for being the issue. Well no more. You don't offer FTTP and it's no active in my area. So Long, and Thanks for 6 good years and ****** final one

  • EvilSynths ♆ 𝕵𝖆𝖒𝖎𝖊 ♆ (@EvilSynths) reported

    @neilmlomax @bt_uk At least you got a notice. PlusNet straight up ghosted me and I had to go through 5 people just to cancel lol.