Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 10/23/2025 05:05

October 23: Problems at Plusnet

Plusnet is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • oszkar_lovas Oszkar Lovas (@oszkar_lovas) reported

    @Plusnet Hi, I have issues with my mobile service: - FB Messenger doesn't load on 4G at all in UK - In an EU country I'm on 2G and can't make outgoing calls. I reset my phone but didn't work, CS couldn't help over the phone. Can you please help? Happy to DM w/ details. Thanks!

  • PositiveToughts Angela (@PositiveToughts) reported

    @Plusnet hi I’m look after my Nans contract with you and unfortunately she would like to conceal her contract. Please can you help us

  • lifehacksNLP Chris@lifehacksnlp (@lifehacksNLP) reported

    @maobook @TalkTalk Give @Plusnet a go Lee They've been fantastic since I've been with them Don't charge you extra for Superfast broadband and I get another brilliant deal on their mobile service too I get Broadband unlimited and unlimited calls I can honestly say Plusnet have been the best

  • DanielG85362543 Daniel Greene (@DanielG85362543) reported

    @Plusnet Your service is absolutely awful, I will not be renewing my contract. You can't even supply reliable internet! Any body reading this please leave this joke of an internet provider and dont recommend them to any body.

  • DanielG85362543 Daniel Greene (@DanielG85362543) reported

    @Plusnet Your service is garbage, any one reading this steer well clear. The internet is a load of tripe!

  • willsscott0857 Scott Willams (@willsscott0857) reported

    @oszkar_lovas @Plusnet I recommend Str0n1ium on IG he help me fixed my account asap

  • tim_1_of_a_kind Tim Hocking (@tim_1_of_a_kind) reported

    @Plusnet hi i have paid my mobile bill but my mobile is still suspended and the customer service keeps saying the line is closed.

  • corkifephotogr1 east coast haar (@corkifephotogr1) reported

    Without doubt @Plusnet are the worst customer service ever. Cancelled contract and they have created an “order” to prevent a new supplier taking over. Utter horrible customer service. @WhichUK as a member any advice

  • xpressanny CORBYN WAS RIGHT BLACK LIVES MATTER (@xpressanny) reported from Gosberton, England

    @Plusnet we like Plusnet and been with them for some time but the signal is now just too awful for words! We’ve had promises about sorting it out months ago and it’s worse now than ever! When are you going to deal with it?

  • Wildcherry1976 Dr Des Oliver (@Wildcherry1976) reported

    @Plusnet Internet completely down on Christmas day. Congratulations plusnet a new low