Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 02/12/2026 19:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • PaoloMcLean Paul McLean (@PaoloMcLean) reported

    @InCockKneeToe @Plusnet They are all the same. Threaten to leave, they may get you a better deal. But I have found if you get a new contract with another provider, your current provider will fall over themselves to give you a very good deal. All you then do is cancel the new deal. It’s all a big scam.

  • webbybloke Neil Webb (@webbybloke) reported

    @Plusnet I called your tech support yesterday and they confirmed we had service issues in CH47 on Sunday. I was told it was fixed, but still no service at the house today. It seems the signal is compromised in some way, can you advise please?

  • RuthEllershaw RoofyToofy💙 (@RuthEllershaw) reported

    @Sandbach Happy 2 help. U helped me when you were our local AM in Denbigh. I'd been affected by the St Asaph floods. I fled my house in the clothes I stood up in. No ID. You helped sort out my broadband, when Plusnet were grossly difficult, so i could get my life sorted again. So gratefulx

  • Plusnet Plusnet (@Plusnet) reported

    @JentheHomeBird Hi Jen. I've checked back with our suppliers and they've advised that the problem in your area should now be fixed. Please let me know if you're still having any problems. Regards, Emily Plusnet Leeds

  • SapAud Sapere ✝️ Aude 🎸 ◦ Ḓ🄹@🆖☉ 🦁🧡 (@SapAud) reported

    @EE Hello, It isn't about 'feeling' that way - what else are we supposed to do? Plusnet said that there are no plans to offer Wi-Fi calling and so there is no choice in the matter - we have to find a network which does. Browsing the Plusnet forum, I imagine that we are not alone.

  • la_jellybean jj (@la_jellybean) reported

    @aaron_cane At this point, the speeds/consistency/prices are all basically the same for most people, so my advice is to choose based on customer service ratings. We have plusnet, and they're the first ISP I've used where I've actually enjoyed speaking to them. NEVER go to EE.

  • EE EE (@EE) reported

    @SapAud Afternoon, I'm sorry to hear that you feel that way in regards to the femtocell service being discontinued from the end of the month. Have you contacted Plusnet to see what options are available? I fully understand the service has been useful at your address. -Neil

  • cmclean_cm Charlotte McLean (@cmclean_cm) reported

    @Plusnet Hey Plusnet, is there a fault up in my area? I’ve no coverage at all and usually the signal is good (AB21 0JZ) … cheers

  • SapAud Sapere ✝️ Aude 🎸 ◦ Ḓ🄹@🆖☉ 🦁🧡 (@SapAud) reported

    @EE When you discontinue your femtocell service, you are going to lose at least one customer from your @Plusnet arm. I have relied on my femtocell for 12 years as there is no usable signal without walking a hundred yards from my house.

  • SpareMe_theBull Spare me the bull (@SpareMe_theBull) reported

    @sir_frankuk @Mexico1978R @virginmedia Don’t sign up to anything with the Virgin branding. Talk Talk is equally dire as is BT. Good talkers but if things go wrong not only are you on your own they will make it much worse. Ironically, Plusnet which is owned by BT has great customer service and telecom engineers.