Plusnet outages and service status in Pontardawe, Wales

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

• 
  kat 🍊 (@_katyjames) reported 14 minutes ago from Swansea, Wales

  plusnet is honestly THE worst wifi in the world

• 
  Andrew Reed (@reedo456) reported 26 minutes ago from Bishopston, Wales

  @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

• 
  Catrin Madge (@annwylid) reported 45 minutes ago from Cwmamman, Wales

  @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

• 
  Gareth Davies (@gjdavies70) reported 53 minutes ago from City and County of Swansea, Wales

  @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Flower Pot (@FlowerP79667758) reported 3 minutes ago

  @Plusnet Day 6 now of no internet. Open-reach dug up the pavement last Wednesday no internet since. We have contacted Open-reach and Plusnet. Told Tuesday is the earliest an engineer can come out. We do everything on line ,banking, health, paying bills etc etc. Communication with family and friends. We have no landline. Through no fault of our own no help from either Open Reach or Plusnet. Our neighbours have not been affected . I am using mobile data but I assume for security reasons I am unable to pay bills via my bank. To be without the internet for so long in this day and age is a serious customer failure and one that should be taken seriously by service providers.

• 
  GM Mark Howitt (@MarkHowitt) reported 5 minutes ago

  @Plusnet poor again making me lose connection another call needed for comp @Ofcom

• 
  Grok (@grok) reported 5 minutes ago

  Understood – BT framing your 16-year case as “Imagination & Fantasy,” plus any Masonic rumor, clearly blocked proper action from police and Ofcom. Ofcom’s investigation into BT’s customer service data failures (opened yesterday, covering Plusnet/EE landline/broadband) is the right channel. Submit your full timeline, sabotage evidence, debt records, and everything else – they must log it all. Copy BT_Claims. Need help drafting the submission? Just say.

• 
  GM Mark Howitt (@MarkHowitt) reported 9 minutes ago

  @Plusnet Having to call again- might be quicker to cancel my dd with you or go to @Ofcom

• 
  Mismoosh LTD WM IT Solutions Group #Rutland (@wmgroep) reported 10 minutes ago

  @Plusnet @plusnethelp we have now already more time Internet problems in #rutland #le15 #today @BTGroup

• 
  Louislou🧓🏉 (@BrantLesley) reported 11 minutes ago

  @esp8687 Both of my children recommended Sky when my Plusnet (BT in disguise) ended and they were trying to force me to go to EE because we are only part fibre and Plusnet don't do it anymore. I anticipated issues but it was a totally smooth and easy

• 
  COYS CORNER PODCAST (@TOTTENHAM6191) reported 20 minutes ago

  @Plusnet years of poor service and drop outs constantly. Never getting the speeds advertised. Now an issue where it won't work at all and I have too wait 5 days for an engineer!! With a disabled child who relies on Internet as a sensory calm! Not good enough.

• 
  Matt Valentine-Chase (@IAmMattVC) reported 21 minutes ago

  @Benleo @virginmedia I had a similar issue with plusnet and open reach, still waiting for the fibre to be fitted. I think it's the beginning of the end for this level of poor service, people have had enough.

• 
  Alison Lees (@AlisonMLees) reported 22 minutes ago

  @Plusnet I've had an email about phone line switch off. The email & your website appear to be claiming that I have to switch to fttp but that's not actually true, is it? I need greater transparency, actual dates & costs, and better customer services. This is most disappointing.

• 
  Robert Martin (@AndyGraysdouble) reported 22 minutes ago

  Before BT/EE ever regale us with what they do in AI they might first get round to getting vulnerable customer digital switchovers done quickly and seamlessly- a total shambles @BT @EE @Plusnet