Plusnet outages and service status in Pontardawe, Wales

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

• 
  Andrew Reed (@reedo456) reported 14 minutes ago from Bishopston, Wales

  @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

• 
  Gareth Davies (@gjdavies70) reported 21 minutes ago from City and County of Swansea, Wales

  @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

• 
  kat 🍊 (@_katyjames) reported 30 minutes ago from Swansea, Wales

  plusnet is honestly THE worst wifi in the world

• 
  Catrin Madge (@annwylid) reported 53 minutes ago from Cwmamman, Wales

  @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amie Bakewell (@BakewellAm58145) reported 3 minutes ago

  @Plusnet That wasn't advised & there isn't anything the chat can do seeing as they couldn't help on the phone until 8am Saturday apparently

• 
  Freedom Valley (@VRvalley) reported 3 minutes ago

  @AlisonMLees @Plusnet Plusnet have broken the terms of your contract. Ofcom rules state that if a provider makes a change to your contract that is of "material detriment" (meaning it makes you worse off), they must allow you to leave the contract early without paying a cancellation fee.

• 
  Alasdair (@AlasdairUK) reported 4 minutes ago

  @Plusnet Hi, do you still offer support via this method?

• 
  becca (@beccakst) reported 9 minutes ago

  @Plusnet hello, could someone please help me with a little issue I’m having just now, may thanks

• 
  Gina (@BlondeTalksSkin) reported 12 minutes ago

  @Plusnet making it way too difficult to cancel broadband. No option to do it online so forced to call with mad wait times to get through. Even tried their 'Additional support form' online and it just took my back to my account. Great support for vulnerable customers that 👍🏼

• 
  Kelly (@kelly960) reported 12 minutes ago

  Plusnet are sending an engineer out tomorrow afternoon, and they better be able to fix it!!! We haven’t even watched Emmerdale today, this is ******* bullshit.

• 
  Mel D (@MelJD46) reported 15 minutes ago

  @plusnet where did it all go sk wrong. Where did you get the idea i would be pushed around and treated like an idiot with no choices ? #megafail

• 
  Mikey Cleave (@MikeyCleave) reported 19 minutes ago

  Absolute shambles from @Plusnet Was told to sign up with them due to good customer service. What a mistake that was. Don't seem to have a clue what they're doing! No dialogue between themselves or Openreach. Meant to be connected from today, but now without WiFi.

• 
  Gary Vince (@garyvince1981) reported 20 minutes ago

  @Plusnet is your broadband service down in the Swanley area? As I've had no internet for an hour.

• 
  David Anthony (@DavidBu03197579) reported 21 minutes ago

  @Plusnet Hello, we are having lots of problems with the broadband disconnecting all the time. This has been happening since we signed up but was only here and there before but been almost unusable for the past week.