Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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The latest reports from users having issues in Pontardawe come from postal codes SA8.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 12/24/2025 19:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Pontardawe, Neath Port Talbot, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet
United KingdomMaesteg Wi-fi

Community Discussion

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • daryla76 Daryl (@daryla76) reported

    @Plusnet Hi, I'm a new customer. I have a problem in that my Openreach ONT is installed in my garage so when I plug my Plusnet router in to the ONT, the wi-fi signal is poor as it won't go through the garage walls very well. It is an integrated garage. What are my options?

  • SamanthaRive Samantha Cox (@SamanthaRive) reported

    @Plusnet I've tried on several occasions to sort lost phone issues out. I've just spoken to you & been told 3 times I should have tried harder even though you couldn't even manage to keep the line open just now. Tried to complain and email bounces back FURIOUS

  • PeterMo82489180 Peter Morgan (@PeterMo82489180) reported

    @OpenreachHelp How do I solve the Silver Address problem ?? I can’t get a provider to come out and connect broadband! I have tried. Bt,Sky,Virgin,Plusnet ???

  • Torin8 Torin 🇺🇦 (@Torin8) reported

    @Ktmoodles Plusnet have some good deals sometimes and use the EE network.

  • redlettergay Danni 🧂💄 (she/they) (@redlettergay) reported

    @Plusnet hi, do you currently have a service outage in Coventry? CV4

  • bluedonkey John Gordon (@bluedonkey) reported

    Hey @Plusnet, I just turned a few features on for my mother's phone account, and now (a) I am locked out of making other changes (lame), and (b) the only thing you've done so far is disable a feature I didn't change. #FAIL

  • PScotfree Peter Forbes (@PScotfree) reported

    @Plusnet Help...had FTTP for just over a week at 150mbps - great. Checked today and download speed at 20. Upload speed constant at 28.....what do I do now...

  • acerorosso Flavione (@acerorosso) reported

    @Plusnet Please get in touch as we have a serious wifi problem and 0 customer service last 3 days. Happy to DM

  • BlackettJay Jay Blackett (@BlackettJay) reported

    @Plusnet Hi, my SIM card hasn’t arrived and I cannot call the support number given because I do not have a sim card. It’s been 10 working days and I have already been charged to start my plan. Thanks

  • TimliSonofGloin Tim Forshaw (@TimliSonofGloin) reported

    @Plusnet Our internet has been down all morning and the Diagnostics bot claims that it will be down until the end of the weekend due to a local incident. Is an agent able to be any more specific in DMs? And is it really going to take that long, or is that just a default estimate?