Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 11/27/2025 07:00

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SuziePearce13 Suzie Pearce (@SuziePearce13) reported

    I am abroad and want to cancel my mobile contract - @Plusnet do I really have to ring you for this?? International calls are pricey, especially when you put me on hold!!

  • _DirectingMind DirectingMind (@_DirectingMind) reported

    @LukeHarby @Plusnet I had the same issue now another 2 weeks for Openreach to come back. Did you have anymore luck? They have a monopoly on the fibres and aren’t accountable to end users so provide a horrific service @WeAreOpenreach

  • SpongebobKnackp SpongebobKnackerpants (@SpongebobKnackp) reported

    @ItsJustaRide I have BT and found them really good. I used to have Plusnet and had the same issue so I switched. Much more superior service and connection speeds

  • wilkinson_rich Richard Wilkinson (@wilkinson_rich) reported

    @Plusnet We have internet, hence why we can live with it. But no phone line. We had multiple visits from @OpenreachHelp who would say the problem is with Plusnet. I'd phone you guys and you'd send an openreach engineer and so on. I lost the will to keep complaining. Can you help?

  • pat1doughty Pat1doughty (@pat1doughty) reported

    @Plusnet is anyone else having problems receiving and making calls on Plusnet Mobile, our number has stopped, but still recent texts. Plusnet seem to think it’s ok for you to have phone number that doesn’t work!?

  • SJECoaching Sharon Johnson (@SJECoaching) reported

    @Plusnet morning! Is there a signal issue in Wensleydale North Yorkshire currently? Have had no service since yesterday, likewise husband on EE same issue?

  • DougieDCam Douglas Cameron💙 (@DougieDCam) reported

    @plusnet help! I have no phone signal so can't call you. No reports of a fault on the ee service. Can you help me resolve this issue please?

  • _DirectingMind DirectingMind (@_DirectingMind) reported

    @LukeHarby @Plusnet @WeAreOpenreach All the providers have to use Openreach anyway, I wanted to cancel but doesn’t help sadly. How did you get a rescheduled appointment so soon?

  • starmagicsoul Kellyannnoble (@starmagicsoul) reported

    @Plusnet why can’t I get through to customer service?

  • Chee5e Natalie (@Chee5e) reported

    @Plusnet customer service has really gone down hill since we were last with them. Messed us around & will never go back with them again #avoid