Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 03/06/2026 13:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • PDQ24097256 PDQ Europe Ltd UK and European couriers (@PDQ24097256) reported

    @plusnet mobile the worst customer service of all companies

  • topcat_2006 Tramline TEC (@topcat_2006) reported

    @Plusnet your service is hopeless. Despite suffering issues and being promised a call back late February noone has called. I've complained on twitter, given my details and noone has called me. I've been queuing for hours on you phone lines. What's going on?

  • JulianArthurs71 Julian Arthurs (@JulianArthurs71) reported

    @Plusnet no it wont do. Shockingly bad, almost criminal service. How many times do I have to ask to go to Ombudsman?

  • _DirectingMind DirectingMind (@_DirectingMind) reported

    @LukeHarby @Plusnet I had the same issue now another 2 weeks for Openreach to come back. Did you have anymore luck? They have a monopoly on the fibres and aren’t accountable to end users so provide a horrific service @WeAreOpenreach

  • AFZOK P Stone (@AFZOK) reported

    @Plusnet More likely your sales system just itself checks if a referred customer is 'existing' and if yes doesn't confirm the order to the affiliate network it came from. (I realise Aff. Window & Quidco never see one's account details)

  • rl_keith Robert Keith (@rl_keith) reported

    OK @Plusnet my service stops working at 9:00 PM EVERY NIGHT. Your support stops working at 8:00 PM. Any ideas?

  • Skeggo9 Skeggo (@Skeggo9) reported

    @Plusnet trying to switch my 30 day mobile plan to new one advertised. Chat not working?

  • BombeDeChaton Katharine (@BombeDeChaton) reported

    @Plusnet Thanks Tony, as my WiFi went down for a few minutes just after your response, they problem definitely isn't solved yet, unfortunately!

  • copperhobnob Rachael Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🏳️‍⚧🏳️‍🌈🇪🇺 (@copperhobnob) reported

    @GardnerJ56 @Plusnet Some eejit installing crash barriers on A92 cut through several major cables - husband saw a BT engineer yesterday and asked him. Apparently there is 2nd incident at Falkland and new fix time is c7pm on SUNDAY!

  • Jav_1882 Javad (@Jav_1882) reported

    @Hotspur67 In recent times no. The only issue I had was in August they gave me a new *** which is an old BT hub under the hood. They are always behind the curve with BT. There were performance (speed) issues so I had to buy a third party hub from Amazon and plusnet reimbursed me cost of it.