Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 04/01/2026 14:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ThreeHeadsInc Raoul Morris (@ThreeHeadsInc) reported

    @Plusnet customer service falling off a cliff

  • katebevan Kate Bevan 🇺🇦 (@katebevan) reported

    Hey @Plusnet please can I have my internet connection back? It's been down for half an hour in SW6

  • SaxonPark Andy Parkes (@SaxonPark) reported

    @Plusnet 3 days ago I did this. I sent a DM with my user and post code etc. A week has gone by. No idea when we will get connected. Health equipment unable to send info to hospital to manage oxygen levels. Basic courtesy and customer respect would be appreciated.

  • murphyjame5 Murphy James (@murphyjame5) reported

    @Plusnet so I log in to the website and call the number shown for help as my broadband is frequently going down and am told, the number you have called is not recognised. Up until about 3 months ago my broadband was awesome. Now it’s gone to ****.

  • ChrisStanier Chris (@ChrisStanier) reported

    @Plusnet hello. I ordered a new phone line and broadband last week. But I’ve had no update since. I thought it would be 2 to 4 days for the phone, then a few days after for the BB. But I can’t find anything on my account. please help

  • airliestreet threepennystander (@airliestreet) reported

    @Plusnet Would like to take up your offer to renew my contract with Plusnet. Unfortunately, before the 18 month contract ends I will have moved to the KCom area in Hull who do not support Plusnet. Will I have to pay a fee for having to terminate my contract early?

  • Zombie_Angel_69 Zombie_angel_69_ (@Zombie_Angel_69) reported

    @Wootten2 @PeteBarronMedia @youfibre plusnet is a massive company with 1000s working for them and there crap everyone forget you fibre have just started up with a hand full of employees give them a chance

  • SaxonPark Andy Parkes (@SaxonPark) reported

    @Plusnet 3 days ago I did this. I sent a DM with my user and post code etc. Tf66jw. Saxonpark. A week has gone by. No idea when we will get connected. Health equipment unable to send info to hospital to manage oxygen levels. Basic courtesy and customer respect would be appreciated.

  • OnyinyeOugh Onyinye Ough (@OnyinyeOugh) reported

    @Plusnet Horrible service recovery and customer service

  • Iamkarthik_me Karthik (@Iamkarthik_me) reported

    @Plusnet Is there any ongoing issue with the broadband service in the London (Hornchurch) area. We have no service since last night.