Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 03/03/2026 17:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyGuter Anthony Guter (@AnthonyGuter) reported

    @59goingon20 @Plusnet Why don't you check the service status page?

  • GlennGa53931271 Glenn Garrett (@GlennGa53931271) reported

    @Plusnet @Google Dear PlusNet, I’ve had no email access today having tried multiple devices and webmail without success. I understand that from news reports that there’s a generic issue but that doesn’t help when I’m urgently waiting for test results to be emailed. When will it be fixed?

  • djelibeybi_meg MEG (@djelibeybi_meg) reported

    Email down all day? Shocking for an ISP. Very few updates on @Plusnet site and now it says it may be resolved tomorrow. Worst outage in my 20 yrs with them.

  • MelanieHenwood Melanie Henwood (@MelanieHenwood) reported

    Email has been down all day @Plusnet just got through to a recorded message telling me you are aware of the issue and “hope to have it fixed overnight”. Not good enough.

  • ante1974 Anthony Ewers (@ante1974) reported

    @RushtonSerena @Plusnet @Google I just checked and the next update is TOMORROW!!! I've been having problems with my email for about a week now and no email at all for the last 20 hours!!!

  • RichardnotatKF Richard Humphries 💚 (@RichardnotatKF) reported

    @MelanieHenwood @Plusnet Bad luck Melanie, really frustrating isn’t it, so much for business continuity!

  • drw2803 Dave Watkin (@drw2803) reported

    @Plusnet why when there’s a MAJOR outage (your words) do you say “some customers “. Isn’t it all those with plusnet email addresses? I haven’t had a mail since 22:20 yesterday!

  • jessacc2 jessacc (@jessacc2) reported

    @Pauline54232922 @Plusnet I’m not sure I have to be grateful. No email service to at least tomorrow ..hey ho

  • __Cappo__ Mark Phillips (@__Cappo__) reported

    @SusanSmall7 Plusnet email (incl subsidiaries such as Force 9) have been down all day, and @Plusnet aren’t saying much, sorry, anything, about any expected return of service. Next planned update from them is 0800 tomorrow, but they failed to update at several published times already today.

  • MiaWest2304 Mia Weston (@MiaWest2304) reported

    @Plusnet Never mind spouting nonense like this. My email (& that of most others) has been down since about 8pm last night and you're hoping to fix it by tomorrow morning! Utterly useless. Time to vote with our feet.