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Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • gjdavies70
    Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456
    Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames
    kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • _Marc_74
    Marc (@_Marc_74) reported

    @Plusnet why is it so hard to log a ticket for issues?

  • berniefenning
    John Bernard (@berniefenning) reported

    Tell @Plusnet we're cancelling our Broadband from 4th Feb. The next day our internet stops working and we get an error saying it's not been set up yet. Not had any problems until now. Coincidence? @plusnethelp we're in 2021. We don't have a landline to detect a tone 😟

  • LeeDaines3
    Lee Daines (@LeeDaines3) reported

    Yes finally got through, seriously you need to reduce the amount of time it takes to get through to you. You have high speed broadband, but Plusnet customer service is streets ahead.

  • LolaSunnybutter
    Lola Sunnybutter ❤️ (@LolaSunnybutter) reported

    @OpenreachHelp I am trying to work out why your engineer has said there was noone in when we were in and now I am yet again NOT getting internet Let's tick off providers that are unable to help customers @SkyUK and now let's add @Plusnet to the list

  • D1Charlotte
    Charlotte (@D1Charlotte) reported

    @Plusnet no broadband for almost two weeks, you are not providing me with a service which I am paying you for. Your call centres are always closed or staff are super unhelpful

  • W1l04
    W1l0_ (@W1l04) reported

    Another days loss of earnings because of @Plusnet incompetency to facilitate a simple change of address. Terrible customer service. @plusnethelp

  • jencav_jennie
    Jennie cavanagh (@jencav_jennie) reported

    @Plusnet my Internet is not working and neither is my phone line

  • ChimericalCal
    Cal (@ChimericalCal) reported

    My @Plusnet Internet always stops working just after their support team have gone home (after 8pm), right when I’m ready to sit down to watch a movie 😡 It’s atrocious. You can’t claim my Internet is fibre optic if a 10-minute video buffers.

  • gore_nest
    we call this a difficulty tweak (@gore_nest) reported

    @Plusnet can you actually help me with my internet, I just got disconnect from a work meeting multiple times because it keeps ******* me and my partner over when we're trying to work. This has been non stop for months now

  • eXceedingUK
    eXceeding (@eXceedingUK) reported

    @plusnet claim: 'We're here to help whenever you need it' 'You’ll be backed up by experts' 'Switching is easy' ‘Leave the rest to us’ None of the above is our experience of @plusnethelp @Plusnet !