Plusnet

Plusnet Outage Report in Pontardawe, Neath Port Talbot, Wales

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Pontardawe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Pontardawe, Neath Port Talbot, Wales 02/14/2026 11:25

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • oppressedrustic Paul Blacklock (@oppressedrustic) reported

    @plusnethelp Thanks for NOT letting my part-sighted 80 year old mother keep her email address. Your agent said he was filling out a form to request it be kept, but someone decided she was not worthy enough. So Plusnet should be hanging it’s head in shame. Poor service

  • Union_Tom Tom Neal (@Union_Tom) reported

    @plusnethelp Hi Plusnet, my parents are having issue with the speed of their account at the moment, they can't even surf the web. Could you help?

  • lucasparcus Ping (@lucasparcus) reported

    @Plusnet @plusnethelp My WiFi has stopped working yet again! All still plugged in the same way and has been fully functional recently, well usual slow ness but connecting nonetheless, are you having issues on your end tonight?

  • AndrewPiaf Andrew Piaf (@AndrewPiaf) reported

    @TalkTalk I am sick and tired of speaking to so called tech experts who have to run line tests every few months. The issue is always the same, disconnected and then reconnected to the wrong port. This is the worst ISP I have ever had. Sky, BT and Plusnet never had issues.

  • HandleMaddie Maddison Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@HandleMaddie) reported

    @virginmedia Tried the reset and seemed to work for a short while. WiFi dropping on all devices again tonight. So frustrating, never had this issue with Plusnet 😕

  • prattys_magda21 Prattys naughty cupcake. (@prattys_magda21) reported

    It's official, I hate @Plusnet! I don't believe they have fully lifted the restrictions on my WiFi, because I can't watch what I want on demand! In fact, I can't watch ANYTHING on demand! I think it's time I look for a provider that takes responsibility for their errors, and

  • Dalhug_98 A Hughes (@Dalhug_98) reported

    @Plusnet If you are thinking of changing service providors do yourself a favour and avoid Plusnet!

  • Beltonparkgolf Golfer (@Beltonparkgolf) reported

    @plusnethelp So looks like another working from home day without broadband, thank you so much @plusnethelp @Plusnet Another 30minutes on hold this morning only to be told they need to send an email to openreach to see what the problem is. 😡

  • mrdaveyoung Dave Young (@mrdaveyoung) reported

    Anyone using #plusnet SIM only mobile contracts? Wondering what the service is like.... Good, bad or indifferent?!

  • Dalhug_98 A Hughes (@Dalhug_98) reported

    @plusnethelp Since joining Plusnet I've been without service for nearly a week, I have been sent three identical, equally useless, routers, and my Wifi coverage has been compramised so badly that I have to use mobile data in my kitchen and bathroom.