Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 12/04/2025 12:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Swansea, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomLlanelli Total Blackout
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • empKellark1 Kellark (@empKellark1) reported

    @Plusnet I've been trying to get in contact since yesterday morning about my direct debit issue. And I've still received no response.

  • Psymonkee Simon Paulton (@Psymonkee) reported

    Another day, another problem with @Plusnet Internet connections. If you're looking for a new isp then I'd suggest looking elsewhere.

  • boabsmith45 michael smith (@boabsmith45) reported

    @Plusnet I’ve no internet again !! … terrible service and no point of phoning !!

  • rillion9 Tim (@rillion9) reported

    @Plusnet HELLO, IS THERE ANYBODY OUT THERE? DO YOU NOT REPLY TO YOUR CUSTOMER ENQUIERIES? I STILL HAVCE NO MOBILE DATA, YOU'VE JUST TAKEN A MONTHLY PAYMENT, I HAVE NOT GONE OVER MY DATA ALLOWANCE LAST MONTH

  • redsince57 Kev THE Red ⚽🌹 (@redsince57) reported

    @TalkTV @petercardwell Mr C, you should have looked at moving to @Plusnet for your broadband needs. Part of BT but far better customer services than I ever had with the parent. Home based call centre, quick to answer, quick to resolve and THEY FOLLOW UP afterwards. Award winning.

  • aerialtyke Aerial Tyke (@aerialtyke) reported

    @petercardwell @virginmedia Rid yourself of their hopeless customer service and take your money to @Plusnet.

  • Tetu0912 Sue Morse (@Tetu0912) reported

    @Plusnet Brilliant customer service on the phone just now, very straight forward #thatlldo

  • MrWhiteford Scott Whiteford (@MrWhiteford) reported

    @Psymonkee @Plusnet It's partly why I stay with BT even though they are the most expensive. Never have an issue with connection.

  • Alexand34346099 Alex (@Alexand34346099) reported

    @Plusnet for a company that bangs on about how great your customer service is I've been shocked at how bad you've been today. Kinda wished I hadn't signed up now

  • gracejx127 Grace (@gracejx127) reported

    @Plusnet we have just had our router and we are trying to set it up but it says no internet and login required?