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Plusnet

Plusnet Outage Report in Swansea, Wales

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • gjdavies70
    Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • a1pettey
    Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • _katyjames
    kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456
    Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • harleyrusk
    chris whiterod (@harleyrusk) reported

    Hello @Plusnet do you have anyone in customer service today?@plusnethelp No landline or broadband currently 35 minutes on hold. Third repeat of Slade...

  • Martin76x
    Martin - INSIDE VR (@Martin76x) reported

    Omfg @Plusnet I just spent 30 mins on the phone waiting to be answered and you hung up on me ???? WTF

  • applesnj
    Nikki Applewhite (@applesnj) reported

    @BBCWatchdog please could you investigate @Plusnet I am at my wits end. My dearest friends (aged 85) have been without internet or phone for over 2 weeks It is terrible customer care and I can’t get hold of anyone to help.

  • dombrasted
    Dominic Brasted (@dombrasted) reported

    @plusnethelp @Plusnet 3 tweets, 1 FB message, 5 phone calls and our Broadband is down again . Every day for the last 12 days ,at least. Gave up and booked the engineer even tho I have explained where the problem probably is. No compensation offered. Getting more than fed up.

  • PamillaBAV1
    Crone(akaCorona)🤒Alone😷BA(Open)Hons (@PamillaBAV1) reported

    @Plusnet "No problem" when there most evidently IS a problem just not appropriate.

  • norfolkpauluk
    Paul Barnard (@norfolkpauluk) reported

    The award for worse wait time for customer services must go to @Plusnet 1hr and still waiting to get my “problem” resolved of having my phone line connected!

  • JohnHughesIT
    John Hughes (@JohnHughesIT) reported

    @plusnethelp my broadband is almost completely down. Pinging the Plusnet DNS server results in 82% packet loss and an averages response time ov over 19,000 ms.

  • _Marc_74
    Marc (@_Marc_74) reported

    @plusnethelp @martinsinclair4 @EccP16Biology waiting days just for a response to a dm...... never an issue with plusnet until you asked if i wanted to upgrade. they broke my connection and now you wont talk

  • SamMurph72
    Sam Murphy (@SamMurph72) reported

    @KateSlaterPR @Plusnet Doesn't surprise, iv been and still having appalling so called broadband service from them and equally appalling customer service- total attitude, not doing what they agree they'll do, cant speak to a manager and then cut off whilst on hold earlier! The business is a total joke!

  • Martin76x
    Martin - INSIDE VR (@Martin76x) reported

    @Plusnet you need to fix my connection ... I've got a faster upload than download ... WTF ??? @plusnethelp