Plusnet

Plusnet Outage Report in Swansea, Wales

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 02/18/2026 18:05

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (8%)

    E-mail (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • nickjdgilbert TheRealnjdg®™ (@nickjdgilbert) reported

    @virginmedia Thank god you're here, I would never have thought of that. @Plusnet here we come.

  • DataAnalystLee Lee Cadwallader-Allan (@DataAnalystLee) reported

    @Plusnet Hello. My broadband has been dropping off every 15 mins or so for the passed hour. Is there a known problem in the WS7 area or have I got an issue myself? I'm WFH for the NHS so I need my broadband to be consistent. Thanks.

  • kevupnorth Kevin C-W 🌍💚🇪🇺 (@kevupnorth) reported

    @GreenPartyJack @BrightGrn Nope just tried again it won't load on my work proxy, my home WiFi or plusnet connection. Down for everyone or just me also says it's down?

  • aledrob Aled Roberts (@aledrob) reported

    @Plusnet Still having issues with my emails not reaching my inbox. No settings changed at my end other than @Plusnet archiving my inbox so suspect you've changed something your end

  • MikeCBamber Mike Bamber ♫ (@MikeCBamber) reported

    @XFlonix @Plusnet Does the fibre terminate in your PC or does it use an Ethernet connector to reach your PC? Cos if it uses Ethernet to get to your PC it’s not fibre, right???

  • LeeReece18 Lee Reece (@LeeReece18) reported

    @Plusnet Cracking job today on first day of service having just switched. You disconnected the wrong line, redirected my home phone to a work line and now can’t get me any broadband or phone for another 10 days. Outstanding.

  • edendarkne55 Mike Percival (@edendarkne55) reported

    @Plusnet really poor connection in rayleigh SS6 8AT. Been awful all week.

  • JillCollier16 Jill Collier 🟥 (@JillCollier16) reported

    @tinternetqueen @VirginMediaCorp I have a mixture. Plusnet for broadband and landline, recently moved to Tesco for very basic mobile. Both great customer service. Only use freeview telly, though.

  • paul_guyler paul guyler (@paul_guyler) reported

    @plusnethelp morning, I’m with plusnet. I’m considering having an office down the garden; if I run a hard wire from the router to the office what box do I need for the WiFi I. The new room please?

  • SummerHelenaa summer (@SummerHelenaa) reported

    @Plusnet Hey my wifi has been off since last night at about 12ish and its still off down .. I am due to start work exactly one minute ago help pls