Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 11/27/2025 03:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • stoneysoprano stoneysoprano (@stoneysoprano) reported

    @OpenreachHelp An engineer visited my property to access the pole to fix a neighbours problem. We now have no service and he has driven off. Plusnet tell me 72 hours to fix. My wife and I work from home. Ref. is 215635059.

  • Endless_PaulyT Manticore Art - I paint things (@Endless_PaulyT) reported

    @Plusnet Internet service is up & down, N2 area. Is there a reason for this? Been intermittent through the day for about a week now.

  • FranJones18 Fran Jones (@FranJones18) reported

    @Plusnet I asked four days in a row if @Plusnet will be reintroducing data roaming charges and you ignored my question every day. I say I need to pay you money and I get a response within the hour. There's that legendary customer service at work again 🙄

  • lisaharte101 lisaharte101 (@lisaharte101) reported

    @Plusnet In the time it’s taken, I’ve spent £90 on a new router and 5G wireless dongles to fix the issue.

  • Plusnet Plusnet (@Plusnet) reported

    @shezimaster66 Sorry to see this Shahzaib and I'm sure we can help. Could you get back to us on a DM with your username please so we can take a look into it for you? - Adam - Plusnet Sheffield

  • JoCo_68 Joanne Cooper (@JoCo_68) reported

    @Plusnet my internet has gone down and I can’t login to my account to report it

  • therealwaynemcc Wayne McCarron (@therealwaynemcc) reported

    @Plusnet - The Absolute Worst Broadband Provider I have ever had the displeasure of using. My mother has been paying £25 per month for over 3 months and getting downspeeds of less than 10mbps consistently. Your customer service people are useless. I will be taking this to OFCOM

  • davelms Dave Sugden (@davelms) reported

    @Endless_PaulyT @Plusnet Same here, @plusnet has been up and down regularly in the last week (LS27 area). Each time is only for a minute and then it comes back again. Been great for 2 years before this week, now down more times in 2 days than it has in 2 years.

  • samgillham Sam Gillham (@samgillham) reported

    @2plus2isjoe Visiting my mum and just spent ten minutes lecturing her on the obvious shitness of her Plusnet internet. Got weirdly animated and emotional about the whole thing even though I know nothing about how the internet works. She must never know.

  • davelms Dave Sugden (@davelms) reported

    @shezimaster66 @Plusnet Same here, @plusnet has been up and down regularly in the last week (LS27 area). Each time is only for a minute and then it comes back again. Been great for 2 years before this week, now down more in 2 days than it has in 2 years.