Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 11/18/2025 12:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • KateAsh75 Kate Ashley (@KateAsh75) reported

    @Plusnet I have just signed up to your mobile service - smooth switch experience 🤩 Can you tell me when I can expect to receive the prepaid Mastercard that was part of the deal? Thanks

  • kingosticks kingosticks (@kingosticks) reported

    @Plusnet I've no signal at home all day. Works in other local areas. Any issues around W13 today?

  • CharlotteHermon mummy Charlotte 💗💕😍😍 (@CharlotteHermon) reported

    @Plusnet I'm having trouble connecting to the Internet I've paid for my first bill already

  • eLJaybud Lee Gibson (@eLJaybud) reported

    @OldGitPhil @tescomobile @SMARTYMobileUK I'm okay with my Plusnet 30gb for £10 a month unlimited text and calls deal that I got on Black Friday. Plus it's a monthly rolling deal, so I can cancel at any time.

  • Lolevs Deiniol Evans (@Lolevs) reported

    @Plusnet wifi out after powercut. Can you help? SA155DJ.

  • The_Skills Chris Witkowski (@The_Skills) reported

    @WeAreOpenreach Where can we get specific location updates? My broadband provider (plusnet) informed me its an Open Reach issue but there's no specific location service status on your website. Could you help please?

  • eLJaybud Lee Gibson (@eLJaybud) reported

    @hatetorycuts @tescomobile @TalkmobileUK I'm with Plusnet, £10 a month, 30 GB, and unlimited everything else, sim only Black Friday deal. They piggyback onto the EE network.

  • retsofnosila Alison 🌿 (@retsofnosila) reported

    @bpackingbongos @virginmedia I was pleasantly shocked when I was contacted by PlusNet before the end of our contract to tell us they were renewing it at £5 cheaper! Not often the price goes down!

  • malexwalex Alex (@malexwalex) reported

    @Schadenfreudian I second sky! Avoid plusnet. Very bad very unreliable made me very angry.

  • maidincornwall8 Maid in Cornwall (@maidincornwall8) reported

    @plusnet our broadband has been down since about 1pm (it’s now half 10), TR3 postcode, is it being looked into please?