Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 01/14/2026 10:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Swansea, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomLlanelli Total Blackout
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Gottzy Alan (@Gottzy) reported

    @Plusnet Given todays email outage, does that mean when back on line (hopefully by tomorrow?) any mail previously sent to me will still be received, or will they be lost somewhere in cyber space?

  • andytheeagle Andy Walker ⚽️🏌🍻🚴 (@andytheeagle) reported

    @Plusnet are your mail servers down? Not able to send or receive.

  • BurkleAnne Anne Burkle (@BurkleAnne) reported

    Hey @Plusnet why can't we access our email accounts from webmail? Is it a problem your end?

  • markyb705242 Markovitz (@markyb705242) reported

    @Plusnet Cut and paste responses to email outage, that'll do!

  • pigsruleok l henderson (@pigsruleok) reported

    @GrahamDewhurst @Plusnet Wouldn't bother trying till tomorrow, the email service is down and has been all day. Maybe try logging in again tomorrow?

  • Forestvon Veronica Jones (@Forestvon) reported

    @plusnet Email still down since midmorning, nearly 10 hours now.

  • LeTwitteur David Thompson (@LeTwitteur) reported

    @DAW4 @Plusnet Mine is personal too so it could be worse for me also. But an announcement / update on the general page on Twitter would help, I have seen nothing through the day. It might head off some of those calls.

  • GilhamColin ColinG (@GilhamColin) reported

    @Plusnet @duxastroman Blah, blah, blah. Treat your customers properly.

  • flippinowl Helen Castell (@flippinowl) reported

    @pigsruleok @Plusnet I thought it was just me! Should have checked on Twitter earlier. Have you also had problems sending and receiving emails? It's been dodgy for me all week, even before I was locked out.

  • AbeCole1 Abe Cole (@AbeCole1) reported

    @Plusnet @annwritesthings some of the work to fix the email issue will be completed overnight, to avoid any additional disruption ??? You're kidding us, the fix is to sort the problem. THAT'S the disruption!