Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 11/29/2025 08:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Cazang1112 ladybalthezar (@Cazang1112) reported

    @bt_uk 4th failed engineer visit today and a week with no internet. Customer Services being very helpful but c'mon openreach sort it out please, maybe I should have stayed with Plusnet and their terrible connection speed 🙄

  • pitstopproperty Penny Waller (@pitstopproperty) reported

    @Plusnet trying to cancel my account. Been on hold for 17 minutes so far. Doesn’t make me want to come back! 🤨

  • ejames500 💕Elle J 💕#JustSaying (@ejames500) reported

    @Plusnet @plusnethelp can anyone help me?

  • wheezy86 louise 🐝🏳️‍🌈 (@wheezy86) reported

    @Plusnet Can someone from your help team please message me... I have tried contacting for the last few days can't get through on the phone and my internet connection is horrendous and I am working from home

  • Gwyndavies1 Gwyn Davies (@Gwyndavies1) reported

    @TonyCheetham1 @Plusnet Hi Tony.... Just got off the phone to Plusnet... There’s a problem with the service in our area and it’s estimated to be back up by 6:30 tonight...

  • TonyCheetham1 Tony Cheetham (@TonyCheetham1) reported

    @Gwyndavies1 @Plusnet Cheers Gwyn.... At least we both know its not our routers now and looks like its a BT line issue now. We've been on the phone same amount of time too. Just answered the phone now

  • galloform 🅼🅸🆂🆃🅴🆁|🅶 (@galloform) reported

    @virginmedia 15 years a customer. My new deal £83 p/m. New customer £45 p/m. Retentions offered £8 p/m saving, with increase of £4 p/m to come in March. Sky, BT and PlusNet all around £40 p/m. How to treat a long standing customer- NOT. I'm off. Bye !

  • TonyCheetham1 Tony Cheetham (@TonyCheetham1) reported

    @Plusnet have you got any known issues with your broadband down in the Prestatyn LL19 area?

  • keithjcorrigan Keith Corrigan (@keithjcorrigan) reported

    @leannehaynes @Plusnet Don’t join plusnet ....... so unreliable. My signal is dropping 5-6 times a night

  • keithjcorrigan Keith Corrigan (@keithjcorrigan) reported

    @plusnethelp @SimonCSinclair I wouldn’t bother, I’ve had the same shocking experience and after trying the bits sent to me via a message it’s still the same. Plusnet surely can’t be Everyone else’s problem........... too many people with the same issue!!