Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 01/24/2026 15:05

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Swansea, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomLlanelli Total Blackout
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AMLeditorial AMLeditorial (@AMLeditorial) reported

    @Plusnet Good idea for getting new customers, but how about a little treat for your existing loyal customers?

  • Plusnet Plusnet (@Plusnet) reported

    @SouthCroydonlad Hi there, sorry to hear you're experiencing issues with your connection. I can see the connection has been dropping around the same time for the past couple of days. Are you able to DM if anything is happening in or around the property between 6am - 7am? Curtis, Plusnet Sheffield

  • Jofitz131159 Joanne Fitzsimmons (@Jofitz131159) reported

    @Plusnet so I give Plusnet a chance, 2 weeks in, a fault, 4hrs on the phone , 8 days without the service, no compensation, cancelled the service now they’re trying to charge £226.00 does that include the £8.50 per day compensation… #robbery #evenrobberswearmasks

  • McGuinnessKevin Kevin McGuinness  (@McGuinnessKevin) reported

    @Plusnet I was with yourselves great value but for some reason the data never worked and I had to leave. Might concider it again when my current contract is finish!

  • GlintMedia Glint Media (@GlintMedia) reported

    Hi @Plusnet - please could you respond to the DM sent yesterday morning. Have just tried calling again but, despite your website saying support is available from 9am-6pm on Sundays, an automated message says you are closed.

  • nobster66 Dave Noble (@nobster66) reported

    @Plusnet hi, is there a problem with fibre broadband in YO25 5AB? No internet for last 3 hours. Reset router and checked connections but no change. Thanks

  • SaRaksha Dr Sara Vannini (@SaRaksha) reported

    Morning, @Plusnet ! My internet is very slow this morning, and my router has a blue light instead of green. Any issue with the service? Can you solve? postcode in S11

  • mjpallen Mark Pallen (@mjpallen) reported

    How useless @Plusnet customer service is! Signed up for broadband/phone, but then had message saying unkn problem caused unkn delay to service; ~1 hr on phone without success to get details or cancel order. No way to cancel order online so had to print out form & use snail mail!

  • dougie1805 Douglas Harper (@dougie1805) reported

    Thanks @Plusnet, moved over broadband from another provider. Well so I thought, only Landline moved with no broadband provision. Great service on the 1st day. Really glad I moved to you. Now unable to work from home, which now involves travel costs and overnight stays

  • littlemsgooner Hazel (@littlemsgooner) reported

    Anyone else having a problem with @Plusnet mobile service?