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Plusnet

Plusnet Outage Report in Swansea, Wales

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • reedo456
    Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • a1pettey
    Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • gjdavies70
    Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames
    kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • madbikertony
    Tony (@madbikertony) reported

    @Plusnet internet is down in Bridgwater Somerset

  • Wandering_Sue
    Sue (@Wandering_Sue) reported

    @Plusnet does you award winning customer service ever involve speaking to a customer or providing broadband?

  • Scottishnotbrit
    IndyMcбот #WakeUpSheeple 🇷🇺 (@Scottishnotbrit) reported

    @CW7221 @Plusnet I gave up waiting - and then found out the service was down across the U.K from downdetector and here

  • anniesbellamy
    Annie Bellamy (@anniesbellamy) reported

    @Plusnet there are no updates from yourselves regarding the outage and with no way of contacting you I will now have to pay for a co-working space in order to do my job…will Plusnet cover this cost?

  • bethcsmith23
    Beth (@bethcsmith23) reported

    @andig80 @stayingaliveuk @Plusnet I just had a message telling me to try and call from a different phone as if mine was the problem when a lot of people can't get through. 🙄 shocking.

  • SandiferSmith
    Dr George Sandifer-Smith (@SandiferSmith) reported

    @margebphoto @Plusnet @plusnethelp I realise it must be a pain their end too but I wish they’d communicate what’s going on better - the helpline aren’t accepting calls and the text service doesn’t yield any response!

  • FumigatedSpace
    rach who? (@FumigatedSpace) reported

    @Plusnet is down, which is just brilliant as I work from home. Customer service line isn’t taking calls, and the Text Fault service doesn’t reply. Also anyone from Plusnet is yet to acknowledge there is a problem despite lots of people reporting the same thing. Ridiculously bad

  • robakabob84
    robert (@robakabob84) reported

    @Plusnet whats gone on with, the service. Were being told its connected to the internet but nothing is working. Customer services aint even available. #bluelight#nointernet

  • Bat_Girl_76
    Jo Ingram (@Bat_Girl_76) reported

    @Plusnet Internet would be nice, i also used your 15 minute fault text service 45 mins ago with no update

  • NeilHerbert
    Neil Herbert (@NeilHerbert) reported

    @thinkplaymake @Plusnet @RainbowsEnd69 Yeah can't even ping an IP address. Was hoping it would just be a DNS issue and switch to 8.8.8.8 or something, but no. Can't even ping that!