Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 11/07/2025 05:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cmdshiftfour Shaun Potter (@cmdshiftfour) reported

    @Plusnet Hi Emily, this was apparently an issue with EE that has now been fixed. I’d suggest you guys really need better online support for mobile - I can’t call support if I don’t have a signal on the only phone in my house and I can’t wait 3 days for a response on Twitter

  • Dest_unknownn Ashley supporter of a Premier League team (@Dest_unknownn) reported

    message @Plusnet this morning at 9.40am saying i don't have any mobile data on my phone is emergency calls only it's not 2.17pm and still no response. So I had to go out my way to my parents house to phone Plusnet up to to order a replacement SIM so I will be without a phone

  • Paul_M_Clarke Paul Clarke (@Paul_M_Clarke) reported

    @Plusnet My appointment been missed past 1pm and Plusnet are saying their system is down to actually get any info from Openreach. How am I supposed to remote access live IT Systems if my connection has dropped out 7 times this morning? Issue ongoing since the end of April.

  • ShineyCat Chris 🇺🇦 (@ShineyCat) reported

    @Plusnet He’s got MH issues, which is why I’m the named second person on the account. He’s had two episodes because of this now so you can imagine how I might be feeling… we are looking at cancelling and switching providers. Less than 20 minutes to go. It’s clearly not happening, again.

  • djc22 David Campbell (@djc22) reported

    @ThreeUK how much longer do I have to put up with a rubbish network while your engineers work on a mast??? My house runs on Wi-Fi. It now can’t! 6 years with plusnet without missing a beat, 3 months with you and everything falls apart. I can’t even get a signal in every room!

  • xOldmanpete oldman (@xOldmanpete) reported

    @Plusnet every night the WiFi goes down WA11 area, been like this for the last 3 weeks but when I go to tweet about it, it starts working.

  • jermyn55 Paul Jermyn (@jermyn55) reported

    @Ofcom, you keep telling us to send scam messages to 7726 BUT what if the provider does not support this option i.e. @Plusnet so perhaps you should make it a requirement that all providers do allow its customers to do so ?

  • Dest_unknownn Ashley supporter of a Premier League team (@Dest_unknownn) reported

    @Plusnet I don't have any mobile data or phone signal

  • Paul_M_Clarke Paul Clarke (@Paul_M_Clarke) reported

    @ShineyCat @Plusnet Same here - my appointment been missed past 1pm and Plusnet are saying their system is down to actually get any info from Openreach. How am I supposed to remote access live IT System if my connection has dropped out 7 times this morning.

  • JinxVirusGamez Jinx "Lezbo" Gamez (@JinxVirusGamez) reported

    @ShineyCat @Plusnet Yeah, this is ****, and it's not a great look for @Plusnet either.