Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 02/01/2026 12:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • mikemakesfilms Dyna-Mike (@mikemakesfilms) reported

    Next *7 jobs 8) H&M sales asst (lasted half a day but met Kimberley Walsh) 9) Theatre Box Office Asst Mng 10) GNER Crew 11) Support Worker 12) Corporate Cust Services O2 13) Project Manager O2 14) Ocado Driver 15) Freelance Filmmaker 16) Plusnet 17) Support Worker *10

  • leffecmc Chris McMahon (@leffecmc) reported

    @Plusnet my router has started to flash a green light I’ve tried resetting and power off etc several times. With no luck. Can you please provide support on next options. It was working perfectly fine until around 9pm last night. Chris McMahon

  • lizzyjm Lizzy M (@lizzyjm) reported

    @ValerieABossman @TalkTalk Things improved once I moved to PlusNet, though I’m still stuck on slow broadband as fibre hasn’t made it to my street yet! Companies seem to charge more for non fibre connections even though we have no choice!

  • JominGe00715465 Jomin George (@JominGe00715465) reported

    @Plusnet My broadband speed has been extremely low. The minimum guaranteed speed is 30.9 mbps. But I'm getting only 4 to 7 mbps.... what kind of service is this ? Disappointed

  • tinkerb3ll_ catherine. (@tinkerb3ll_) reported

    @Plusnet why is my mums referral bonus not working anymore??

  • bengreenroyd MagicStreets (@bengreenroyd) reported

    @Plusnet Hi, my broadband is down, although neighbours on other ISPs eg. BT are working ok.

  • 2mimik Maria (@2mimik) reported

    @Plusnet Not so awesome... we kept having connection issues all afternoon/evening and had to use mobile internet. That is not good service and of course you will blame it on others as usual to avoid compensating your clients...

  • Leon_Armani23 Leon Armani (@Leon_Armani23) reported

    Wow. Never thought i’d get an internet provider as bad as @TalkTalk but honestly, @Plusnet are 100% on par! Internet connection is just absolute shocking!

  • JennieBrockbank Jennie Brockbank (@JennieBrockbank) reported

    @Plusnet is it just a thing now that we'll never get better than Edge when in Europe? I am definitely not 'Roaming like at home' at these speeds!

  • NikiLS85 Nicola Sampson (@NikiLS85) reported

    @Plusnet WiFi down in barnsley, South Yorkshire!!