Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 02/09/2026 13:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • jhowze Jennifer Howze (@jhowze) reported

    @Plusnet I’m a former customer and have discovered in a move that I have 2 of your routers. Did you want them back? If so, how did I arrange for them to be picked up?

  • jhowze Jennifer Howze (@jhowze) reported

    @Plusnet I’m a former customer and have discovered in a move that I have 2 of your routers. Did you want them back? If so, how did I arrange for them to be picked up?

  • jhowze Jennifer Howze (@jhowze) reported

    @Plusnet I’m a former customer and have discovered in a move that I have 2 of your routers. Did you want them back? If so, how did I arrange for them to be picked up?

  • miss_belle Gem (@miss_belle) reported

    @Plusnet hi, I sent you a DM back in September and replied with my username but just realised I didn’t receive any further response. Are you able to reply in the DM and help? Thank you.

  • miss_belle Gem (@miss_belle) reported

    @Plusnet hi, I sent you a DM back in September and replied with my username but just realised I didn’t receive any further response. Are you able to reply in the DM and help? Thank you.

  • jhowze Jennifer Howze (@jhowze) reported

    @Plusnet I’m a former customer and have discovered in a move that I have 2 of your routers. Did you want them back? If so, how did I arrange for them to be picked up?

  • BlueLilywhite BG (@BlueLilywhite) reported

    @Plusnet My Virgin deal has ended & I’m looking at switching to Plusnet or Vodafone on 300 Mbps FTTP deals. Also need one external phone line moved ~6m & a redundant line removed. Openreach quoted ~£126. Can Plusnet include this work as part of a new-customer install in Lisburn?

  • jhowze Jennifer Howze (@jhowze) reported

    @Plusnet I’m a former customer and have discovered in a move that I have 2 of your routers. Did you want them back? If so, how did I arrange for them to be picked up?

  • BlueLilywhite BG (@BlueLilywhite) reported

    @Plusnet My Virgin deal has ended & I’m looking at switching to Plusnet or Vodafone on 300 Mbps FTTP deals. Also need one external phone line moved ~6m & a redundant line removed. Openreach quoted ~£126. Can Plusnet include this work as part of a new-customer install in Lisburn?

  • BlueLilywhite BG (@BlueLilywhite) reported

    @Plusnet My Virgin deal has ended & I’m looking at switching to Plusnet or Vodafone on 300 Mbps FTTP deals. Also need one external phone line moved ~6m & a redundant line removed. Openreach quoted ~£126. Can Plusnet include this work as part of a new-customer install in Lisburn?