Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 02/13/2026 00:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Username_Valid2 Owen Vincent (@Username_Valid2) reported

    Well not like I only get a set amount next month working out what covers what, food, gas, electric , vet bills, phone etc so this goes over the amount I get so.. but what's the point of paying for @Plusnet when I'm paying a crap service and using TP, to even get good WiFi

  • ExploreGeoff Explore with Geoff (@ExploreGeoff) reported

    @Plusnet So you're putting prices up too? Yea I know, it's in the contract. It's frustrating because all companies are doing this, yet my income is going down. Most people are worse off than ever while huge companies put prices up & many are making record profits. #pricehike

  • John_P_Topham John Topham (@John_P_Topham) reported

    @addict_opiate It's just annoying that there's been little information on this. I won't have a problem but the wife is decidedly not tech savvy and just wants a landline. Broadband with Plusnet, phone with BT. Upgrade BB, phone line gets disconnected and number lost.

  • rogers_neil Neil Rogers (@rogers_neil) reported

    @Plusnet Been getting slow speeds and drop outs for the last 3 days. Router rebooted. Today on speednet I was getting 50 & 56. BT I got 60. I cant get a connection to the service page to see if any issues in my area as it times out. Is this a plusnet issue or my home setup

  • jpc101 James Cooper (@jpc101) reported

    @plusnet Hi! I'm getting loads of 'Visa' scam calls on my landline at the moment. It was bad a couple of weeks ago, then nothing last week. Now they're back. I've SIX since 9.30am today! I've blocked overseas calls on 1572. Each time it's a different number, so can't block. HELP!

  • ItsPreeceyHere Leigh Preece (@ItsPreeceyHere) reported

    @bt_uk Money Expert knocked on my door earlier, pushy young lady, no introduction, claimed poor Internet speeds in my area (78Mb/20MbFTTC!) and asked about a letter you guys have sent me, despite being a Plusnet customer. Not impressed at all 😞

  • dresdeb Beccy Dresden - @dresdeb@mastodon.social (@dresdeb) reported

    @Plusnet As I tweeted last night (?not shown in your reply?), it only lasted a few minutes this time. No obvious cause at this end though - usually when I have issues with your product, I lose service completely, but this time it just slowed to a crawl, with router looking normal.

  • hazzajunk Harry Jones (@hazzajunk) reported

    @Plusnet My plusnet sim has had no reception for the last 24 hours (tried multiple phones) do you have any way to contacting support other than via phone? As I currently have no means of calling!

  • SmiffyNL Smifster (@SmiffyNL) reported

    @MartinSLewis @bbc5live Plusnet - even when I’m annoyed they are just so bloody nice I can’t get angry with them …. Always helpful and always feel like they are doing something even when the broadband is broken 👏🏻 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻

  • LizzieAnnS91 Elizabeth Snell (@LizzieAnnS91) reported

    @Plusnet hi our internet keeps cutting out every few minutes. Are there any known issues?