Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 03/29/2026 07:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • secretagent00sg shaun (@secretagent00sg) reported

    @Plusnet this is #badservice @Plusnet you never got back to me in a hole day !!! Any one want to phone me about this #service ? Please

  • secretagent00sg shaun (@secretagent00sg) reported

    @Plusnet #longtime ??? It taken so far your company a hole day to even worrie about the info I sent you ?? I'm not happy I done what you asked . Then no one bothered checking or getting back not good customer relations ? Prove me wrong !

  • Psycrowe_84 Robski (@Psycrowe_84) reported

    @Plusnet Hi Plusnet, I just had an amazing experience with Dom from the customer services team (he said he is based in Merseyside), he is a credit to your workforce and if there's any kind of recognition scheme I hope he can be considered cos he is a star ⭐

  • ColinLawrie5 BrownClogs72 (@ColinLawrie5) reported

    @plusnet this is Colin's partner he sent they tweets when he was 34 he's now passed away at the age of 110 it's just your internet is so slow his tweets took awhile to upload

  • ConservativeCCh ConservativeChitChat (@ConservativeCCh) reported

    currently experiencing phone / interweb gremlins. BT phone not having calls coming in/out (apparently they'll have it fixed "by Thursday") Plusnet broadband slow asf, currently 1002kbps downstream connection (1364kbps attainable) 🤦

  • secretagent00sg shaun (@secretagent00sg) reported

    @Plusnet @HendoRelish Hi can you check k the emails as I uave been waiting for 2 days now for a reply ?? Not a happy customer

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step

  • adamjb68 Adam Bargery (@adamjb68) reported

    @Plusnet I am trying to change my direct debit details and there is nowhere I can do this online. According to help I go to bills. I do, but nothing to change details

  • Trancend Steve Heneghan (@Trancend) reported

    Does anyone have any contacts at a senior level within plusnet or know how to escalate a matter past their help desk ? I am concerned for an elderly lady, in her 90’s with a heart condition, who is suffering increased anxiety dealing with the contact centre. This is urgent

  • Plusnet Plusnet (@Plusnet) reported

    @DallawayO Hi Oliver, as this is only affecting your wireless devices; there are a few changes we can make remotely which should help improve your Wi-Fi. It will cause the signal to drop for a few minutes while the changes take place. -Tony Plusnet Sheffield