Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 02/20/2026 19:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • DasB01833515 Das B (@DasB01833515) reported

    @Plusnet Got terrible mobile signal in the west Edinburgh area this morning. Also got some important calls to make and receive. Please fix this!

  • Urban__J Joe (@Urban__J) reported

    @plusnet Internet is so slow cannot even access speed test. When will this be resolved?

  • Plusnet Plusnet (@Plusnet) reported

    @natashasiena Hi there, I'm sorry to hear you're having issues getting through to someone. You can let us know if there is anything we can help with over here. - Curtis, Plusnet Sheffield

  • GwilymRD GwilymRD (@GwilymRD) reported

    So @Plusnet why can I no longer see websites on @unltdwebhosting. From Saturday any of my sites gives unable to reach time outs. OK on mobile and via VPN but not when using Plusnet service ?? Same with no firewall ! You must be blocking this server. FTP works though !!

  • proactivepaul Paul Brannigan (@proactivepaul) reported

    @Plusnet any chance of a response to support ticket 219049467 ?

  • Plusnet Plusnet (@Plusnet) reported

    @bun_ebooks I'm sorry to hear about the issues you are experiencing. Please could you direct message us your username and we will investigate this for you. Dylan Plusnet Sheffield.

  • allegoricpig13 ЯĀBBiTøfBŌЯG (@allegoricpig13) reported

    So @Plusnet where is my splitter you sent a week and a half ago, oh and why am I paying for fibre when we don’t have fibre, the connection is crap yet we were told that we would have the same as before, sort this out

  • XABBYX24 😔🙏🙂 (@XABBYX24) reported

    @Danny_f1_fan @Plusnet Indeed, we are only about fifteen years behind third world countries on internet access speeds, total embarrassment really, and you notice, they ignore me, second time now = lost customer.

  • robbo2020 Dave Roberts (@robbo2020) reported

    @Plusnet Thanks your reply. Have tried Webmail & that is working. Have now also sent test email from phone & that has worked. I can now see the problem is the OctopusEnergy email address, as although I hit reply it is missing the .com ! Apologies for inconvenience caused.

  • Biddyb_31 BiddyB (@Biddyb_31) reported

    @Plusnet why is your customer service number unobtainable please ? There is no way of directly contacting your company. Why not ?