Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 12/17/2025 06:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Swansea, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomLlanelli Total Blackout
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • bootydaddy74 Frank H (@bootydaddy74) reported

    @Plusnet our internet is still dropping in and out, I did the checks and opened a service ticket with yourselves and still heard nothing? We have people working from home and this is messing things up.

  • Penyrheolgerrig Cymru am Byth #FBPE (@Penyrheolgerrig) reported

    @Plusnet I’ve emailed a complaint yesterday. I believe that #PlusNet have overcharged me by £22.30 I.e. they took the phone rental out of my account after I’d left them in early March.

  • rogerkb2012 Roger Barrett 💙 (@rogerkb2012) reported

    @Plusnet Not entirely a resolution then, this AM not so good, difficulty with video call from 25ft (clear sight) from the router. Caller from a similar sized house I recently visited where a good signal can be had anywhere in their home. Maybe that’s telling me something!

  • ian_phillipps ian david phillipps (@ian_phillipps) reported

    @Plusnet Thanks for the response. I've had this issue before and it is never the hardware at fault. It seems to have stabalized back to normal but it's taken 24 hours to get there. I'll monitor and advise.

  • fishydelishy Fishy Delishy 💙 (@fishydelishy) reported

    @Plusnet Can you DM me the line you can see this happening on? I want to confirm the line before I drive 100 miles to go and fix it.

  • RAWXMILES miles (@RAWXMILES) reported

    @Plusnet sending the worst possible plague of saturated thunder your way beasts

  • fishydelishy Fishy Delishy 💙 (@fishydelishy) reported

    @Plusnet Ah that makes sense. I’ve got it connect now, fortunately without having to drive there! Will never know who changed the password back in April.

  • modz87 tom modley (@modz87) reported

    @Plusnet Hi, my activation day was 2days ago but still have nothing.need to work from home, so need some help asap

  • NjovuSays AWY (@NjovuSays) reported

    @Plusnet Absolutely awful #wifi today, dropping connection every 15 minutes, shame after 2 weeks of relatively reliable service.

  • ThisIsGaryKing Gary King 💙💛 (@ThisIsGaryKing) reported

    @STEcopywriting @Plusnet NP, great customer service and I’ve got 50Mb here