Plusnet

Plusnet Outage Report in Swansea, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 11/21/2025 17:45

November 21: Problems at Plusnet

Plusnet is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ydrol ydrol (@ydrol) reported

    Internet Outage: Both my mum (Plusnet/SW London) and I (Zen/RTW) had internet outages last night and failover protection kicked in. I suspect it was Google DNS Issue - as I've configured it on both.. Might switch back to local

  • JON_D84 Jon D (@JON_D84) reported

    @ShineyCat @plusnethelp @Plusnet Counting down the days until we can leave for the same reason! Terrible service!

  • j86southpaw Jamie (@j86southpaw) reported

    Hi @Plusnet, I've had periodic line drops in the last 48 hours, they only seem to last 2 minutes, but causing issues. SY2 area. Have you been doing anything with the line in this area ?

  • 101ukPs Paul Soames (@101ukPs) reported

    @Plusnet hi new customer here, my service has been active since last week but I still can't download the McAfee software. The link says it's not ready to download yet?!

  • Plusnet Plusnet (@Plusnet) reported

    @ShineyCat Hi Chris, I'm so sorry about the issue with connection dropouts. Please send us a DM with your username and I'll make sure we get that sorted out. - Adam - Plusnet Sheffield

  • Chromecreeperz Chrome (@Chromecreeperz) reported

    @VickyMack @Plusnet as a previous plusnet customer they have mentioned to me you can any router as long as you have i think the account login details then you can link it to plusnets server

  • thelanguagepod The Language Pod (@thelanguagepod) reported

    @plusnethelp six days without broadband, endless phone calls, hours of wasted time trying to sort issues - all through no fault of our own as we were slammed. Where is the help plusnet??!

  • julian9302 Julian Barnes (@julian9302) reported

    @Plusnet Hi, Since renewing my broadband with you the connection speed has gone down from 6mbps to an average of 1.5 mbps , rebooted etc but still slow speeds . Julian

  • themightylich richard varley (@themightylich) reported

    @Plusnet Internet is down currently. We follow troubleshooting advice but it is always an external fault. Please resolve. This is costing us mobile data charges

  • Holly_dingbat Holly Owen (@Holly_dingbat) reported

    @Plusnet tried calling the number on your website and it doesn't work?