Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 02/21/2026 22:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • holliepops210 manta (@holliepops210) reported

    @boabsmith45 @Plusnet I'm having the same issue, going to change provider tomorrow

  • boabsmith45 michael smith (@boabsmith45) reported

    @Plusnet oh , and it’s almost 1 am … internet is 24 hour , life is 24 hour , but customer service is 12 hour ?? …

  • RichardsonCazza cazza richardson (@RichardsonCazza) reported

    @Plusnet my bill is over £41 for awful broadband. No TV nothing else. I want to move to another better provider. Why can you justify these prices for rubbish service? I’m going to ring you & cite you have broken the contract terms you set yourself.

  • Munross Harry Smart 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦 (@Munross) reported

    @Plusnet email scam (terms of service). Anyone else had this today? clicked the link before realising it was a scam: anyone know if that's likely to have breached security? I see some people had similar issues after the service outage last year. Account data compromised?

  • AliParry83 Ali Parry (@AliParry83) reported

    @ThatKerryHudson I'm not in Scotland but plusnet have been nothing but helpful if needed customer services!

  • CageFooname Bill (@CageFooname) reported

    @jerryaldrichiii allowed to speak to networking directly, it was maddening. In the end I just left plusnet as I was so shocked by how poor their engineer's understanding was and how they handled it. Meant to complain to the ICO directly but life got in the way. Anyway, ISPs can be very bad!

  • WheyAyeWriter James Dunn (@WheyAyeWriter) reported

    @Plusnet Can somebody please reply to my message? Plusnet is not offering the service they said they would and said they’d fixed the issue when in fact they haven’t.

  • bigmaverick1 BIG MAVERICK🍀🇮🇪🍀 (@bigmaverick1) reported

    @ItsCaffers @Maguire07 Well I've been with O2 for 30+ yrs & never had a problem anywhere! My sis had EE useless Vodafone useless Three useless Plusnet useless now she's with O2 hasn't had a days bother?? 🤷

  • PaulYoung034476 Paul Young (@PaulYoung034476) reported

    @Plusnet No broadband since 13:00. No answer from Customer services. Finally got through and told it is closed. My service is always going down and slow. Absolute Rubbish - Be warned anyone thinking of using Plusnet

  • jamierc80 Jamie Clarke (@jamierc80) reported

    @Plusnet impossible to raise a complaint online, only options to call. 10 months and still can’t sort the correct tariff!! 🤬