Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 11/26/2025 05:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • karatejenny KJ (@karatejenny) reported

    @Plusnet my mum has been waiting for a text or email about when she can set up her new router. The old service was disconnected this morning but she hasn’t had anything from you yet. Please can you contact me about this??

  • spookmore Norman (@spookmore) reported

    @Plusnet not great value when it constantly drop to 1.21 Mb/s4.51 Mb/ dropping every other day. Wrang in asking why so snail slow. want passwords Security,sort code,address, last time I farted Telling me it's law. Awful set up. Could not remember all company...what a bunch

  • proogs Peter Scandrett (@proogs) reported

    "Chat Now" with online chat help on an ISP's website (@Plusnet) doesn't mean "I want to go round in circles with a robot only to be told to call them". What's the point of it? Gah.

  • JamesSa07747803 James Sanderson (@JamesSa07747803) reported

    @Plusnet text agent help and you reply saying will receive a call. Instantly got a call that didn't even ring a quarter of a ring and they hung up. 1mbs for nearly 2 weeks now spoke to offcom with screenshots of every day 3 daily speed tests on 3 sites

  • Colin_msmith Colin smith (@Colin_msmith) reported

    @Plusnet Yes no problem

  • Steve_Bower Steve Bower (@Steve_Bower) reported

    @mostly_grumpy Compare the same package from Plusnet (uses EE network) & get EE to match price. My sim-only deal went from £28 to £12

  • hindley_terry Terry Hindley (@hindley_terry) reported

    @Plusnet Wow! Awful company, dreadful service and you stung us for £40 because we're leaving you and still cut the supply today. WARNING CUSTOMERS!!!! STAY AWAY FROM THIS SHOWER!

  • WrecklessGamer Booker Dewitt 💔 (@WrecklessGamer) reported

    @ExileIrish I did a quick test on the girls TV upstairs and seemed ok but they'll soon let me know if any issues. I replaced the plusnet router with a brilliant TP-Link one so if I have to do it again, I shall!

  • cruise_lowdown Kathy@Cruise Lowdown🛳 (@cruise_lowdown) reported

    @plusnet So frustrated with poor customer service. Owed £50 cashback but been unable to claim it. Several tickets raised, promises given, promises broken, tickets closed and still no sign of the refund. We have spent hours on phone waiting for non-existent call-backs. #PlusNet

  • WrecklessGamer Booker Dewitt 💔 (@WrecklessGamer) reported

    @refuse2exercise Too soon to tell. It will deffo help downloading games. To be fair my Plusnet fibre was solid, I have been with them a loooooong time. But my contract was up and Virgin were the only option here for superfast speeds at a good price, so went for it!