Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 02/17/2026 04:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (8%)

    E-mail (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyGuter Anthony Guter (@AnthonyGuter) reported

    @59goingon20 @Plusnet Why don't you check the service status page?

  • 59goingon20 Carole (@59goingon20) reported

    @Plusnet after a panicky 30 mins trying to sort out my email, it turns out your servers have been down since yesterday. Nothing on your webpage. I feel sorry for the poor people manning your phone lines.

  • LeTwitteur David Thompson (@LeTwitteur) reported

    @Plusnet hello still no email service or replies to my tweet / DM. Please can you update on your email services? When can we expect it to work again?

  • ims_ian Ian S (@ims_ian) reported

    @Plusnet Hello, my email has been down all day, unable to collect messages on 'phone or desktop. When will the service be restored?

  • LoneLeVay LoneBee (@LoneLeVay) reported

    @Plusnet @TonyOcton If only some why no temporary fix for those affected. Is there any indication of how many are unable to access their mail?

  • c_gribbs Craig Gribble (@c_gribbs) reported

    Is @Plusnet down? I know about the Email service, but everything else shows its working fine. I have no broadband. Anyone else having issues?

  • jessacc2 jessacc (@jessacc2) reported

    @Plusnet Try getting your email working for us all yeah? Been down all day.

  • ante1974 Anthony Ewers (@ante1974) reported

    @RushtonSerena @Plusnet @Google I just checked and the next update is TOMORROW!!! I've been having problems with my email for about a week now and no email at all for the last 20 hours!!!

  • AbeCole1 Abe Cole (@AbeCole1) reported

    @Plusnet @annwritesthings some of the work to fix the email issue will be completed overnight, to avoid any additional disruption ??? You're kidding us, the fix is to sort the problem. THAT'S the disruption!

  • djelibeybi_meg MEG (@djelibeybi_meg) reported

    Email down all day? Shocking for an ISP. Very few updates on @Plusnet site and now it says it may be resolved tomorrow. Worst outage in my 20 yrs with them.