Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 02/28/2026 13:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • lkp_arttherapy Lydia Pell (@lkp_arttherapy) reported

    @Plusnet it's bad enough having to work during the best weather ever seen up north, but patchy internet signal dropping every 5 seconds is making it soooo much worse. Whats going on? are the lines made of chocolate?

  • Plusnet Plusnet (@Plusnet) reported

    @MsGinnelleD you send me an outline of the issue that you're having, including whether it's solely affecting your wireless connections or if wired connections are affected too? Regards, Emily Plusnet Leeds

  • Mkbennett6 Mkbennett (@Mkbennett6) reported

    @Plusnet you were supposed to activate my new sim card over a day ago....still no service. Cant call you! Nothing but issues since I joined your mobile network! Lets get this sorted asap!!!

  • caffeine_crazy William Davey (@caffeine_crazy) reported

    @Plusnet is there a problem in the DT9 area? I’ve been getting terrible connectivity and less than 10Mbps on fibre all evening…?

  • SBognani Silvia Bognani (@SBognani) reported

    @Plusnet hello, I have a problem with my bill.

  • ProfPilk A P (@ProfPilk) reported

    @rodakthered @Plusnet I think it is because they only have 3G partners and many countries are turning this service off as they have 4 and 5G. I found this out the hard way in Germany recently…

  • littlemsgooner Hazel (@littlemsgooner) reported

    @Plusnet when is the mobile service going to be fixed ? day 2 without service & it's the same for EE the other company that BT owns 😤

  • tigger_tim TimM (@tigger_tim) reported

    @PCkeepswimming @Plusnet @BritishGas I agree. I was having an intermittent connection problem, and it was resolved by a real human being taking a look at the technical log and realising my router was failing.

  • G1434774236 G 14 (@G1434774236) reported

    @thecraigmurray love your comedy, never knew you were the face of plusnet wtf!

  • orchard_end Ian Watson (@orchard_end) reported

    @Plusnet Only been a customer for three and utterly brassed off with Plusnet. Why on earth don't you warn people up front that if they include a PAC code in the order there is a great chance their number will be ported and so cut them off while waiting for the new SIM to arrive.