Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 11/28/2025 20:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • PKBadboy Paul 🇺🇦 (@PKBadboy) reported

    @iamjoshbennett @katie_pilot BT own Plusnet so as with other ISP’s except Virgin, all are using BT network

  • thosetigerfeet Jude (@thosetigerfeet) reported

    @Plusnet You'll do us proud?! You've left my friend terrified. She's being evicted and to top it off you want her to pay £152 for the privilege. No sympathy, awful behavior. In a cost of living crisis. There are better ways to resolve this.

  • luciemlambe Luc (@luciemlambe) reported

    @Plusnet any other way of getting hold of you other than phone? We would like to not keep the internet once our contract ends on the 8th of June as we’d rather not be paying £42. I can’t call so I need to be able to cancel without being told to ring. Thanks!

  • ReallyIainMac Iain Macpherson (@ReallyIainMac) reported

    @cal_ann @Plusnet Been with them for years and very happy, but always haggle before renewal. All providers use the same cable to get the phone line into the house so I'm not sure any of them can actually offer a big difference on anything except the router, available add-ons, customer support.

  • MackeeRV Mackee (@MackeeRV) reported

    @Plusnet is the edit account part of your site broken? Been trying to update my contact details for a few days and the page just doesnt load

  • yanpotatoqueen_ potato queen🥔 (@yanpotatoqueen_) reported

    @Plusnet hi my router keeps disconnecting. you said you'd send a new one 1st which hasn't arrived + an engineer "fixed" the line issue yesterday. it's just gone off again please can this be looked into

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    @happyborg @Plusnet I’m trying that now. Other problems!

  • PaulbernalUK Prof Paul Bernal (@PaulbernalUK) reported

    Total of 8 hours of my time wasted trying to solve my @plusnet problems for my aunt so far. Still no solution in sight.

  • iamjoshbennett Joshua Bennett (@iamjoshbennett) reported

    @PKBadboy @katie_pilot True. But plusnet’s customer service is absolutely top notch in my opinion. BT us hopeless

  • mollypaigee Molly Garnham (@mollypaigee) reported

    @Plusnet horrific customer service and awful provider.