Plusnet

Plusnet Outage Report in Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Swansea, Wales 03/07/2026 01:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • kacijojo29 Claire (@kacijojo29) reported

    @Plusnet I have had trouble over the last couple of days and lost internet again! Please can you help?

  • Mcb100 Mark Blair (@Mcb100) reported

    @Plusnet Getting fed up of waiting now. Three cancelled open reach appointments to apparently change a broken port for the broadband to be turned on in our home. Yet the previous owners had perfectly fine broadband. Yet when I call you just keep telling me to wait.

  • markpfinlay Mark Finlay (@markpfinlay) reported

    @plusnethelp made a complaint to Plusnet 15th June’21 - still not received so much as a courtesy phone call? Apparently the “manager” Craig just hasn’t bothered, and surprise surprise only Craig can help me, and he’s not back in until Saturday. Ombudsman here I come!

  • nickjd73 Nick D (@nickjd73) reported

    @eepgjd @Plusnet I've got the same issue too.

  • Master_P1 Puneet Prakash (@Master_P1) reported

    @Plusnet worst service ever. New installation has taken over a month, with 4 engineers visits which have fizzled out to nothing. Both Plusnet and OpenReach blaming each other.

  • BeMaxAttack Brendan (@BeMaxAttack) reported

    @plusnethelp @Plusnet can't make calls and incoming phone calls go direct to voicemail. Same SIM in use for over 12months - please help

  • astheadteach damo (@astheadteach) reported

    @Plusnet award winning customer service? My daughter has been in her new house for nearly 2 weeks and you are still fobbing them off. Is it because they’re a young person? Minusnet more like.

  • nat1811 Natalie Morgan (@nat1811) reported

    @Plusnet @plusnethelp I need someone to help me ASAP before I have to go to a legal team to help me. Your company has yet again made a complete mess of my account and closed it before I even had an opportunity to pay this month's bill.

  • activist_truth Joe Anfora (@activist_truth) reported

    @sturdyAlex Plusnet. Never had an issue with them.

  • eepgjd Gary Dickson (@eepgjd) reported

    @Plusnet broadband down in Sheffield S6. Is this a general problem or just me? Rebooting router didn't help.