Plusnet

Plusnet Outage Report in City and County of Swansea, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in City and County of Swansea, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in City and County of Swansea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in City and County of Swansea, Wales 11/15/2025 18:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near City and County of Swansea, Wales

Latest outage, problems and issue reports in City and County of Swansea and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • swiftysw Simon Williams (@swiftysw) reported from Llanelli, Wales

    @Plusnet anyone to help with an upgrade??..

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • melly_phoenix drawntosew (@melly_phoenix) reported

    @Plusnet 45 minutes left for your advocate team to contact us after being promised at 8am that they 'had' to call us the same working day, 3 weeks no internet, appalling service @WeAreOpenreach @Ofcom

  • Sarah_RedMeeple Sarah (@Sarah_RedMeeple) reported

    @pemlife @Plusnet And that I have to sit on hold for hours to sort this crap or know what's going on. There should be an immediate email if they're even an hour late saying what's happening and apologising. Not silence until their pissed off customers ring them up because they can't work.

  • louiscolpitts Louis Colpitts (@louiscolpitts) reported from Fareham, England

    No internet again @Plusnet! When will this be sorted, it’s starting to interrupt my job!

  • BexMaltby Rebecca Maltby (@BexMaltby) reported

    @Plusnet Hi, is there any outage in RH16 (Haywards Heath). No internet. Yesterday red light on router. Today it has moved to orange. Thanks

  • PhernMaria Phern Hogben (@PhernMaria) reported

    @Plusnet I've not received my reward card for joining. Please help

  • pemlife Nicola (@pemlife) reported

    @Sarah_RedMeeple @Plusnet I got £8.40 for mine being out for 4 days. I spent £30 in that time on extra data. (Not plus net) Also to add insult an engineer turned up on day 2, started looking at the issue and then packed up and left as he realised he should have been next door.

  • SamanthaDenhol1 Samantha Denholm (@SamanthaDenhol1) reported

    @Plusnet I had planned to have business broadband set up with yourselves but I now wish to cancel for a host of reasons. I CAN NOT get a hold of anyone to do this. My installation is booked for 17/11/22, can someone contact me to make sure this booking is cancelled.

  • pemlife Nicola (@pemlife) reported

    @Sarah_RedMeeple @Plusnet Same. We got told an external engineer was needed as the issue was at the exchange box, so we wouldn't need to be here. Luckily we were in as the engineer turned up at ours. But I had to call to check as online just showed 'engineer requested' with no date/time.

  • Jacdee2017 Jac2017 (@Jacdee2017) reported

    @Plusnet Are Plusnet managers on strike? I have been told the case has been escalated and have requested and been waiting for a managers call for days, but been told no managers are available. Appalling service!!

  • Plusnet Plusnet (@Plusnet) reported

    @HodmanJohn Hi there John, I'm really sorry that you're having issues with unsolicited calls. Are these coming through from a particular number at all? - Adam - Plusnet Sheffield