Plusnet

Plusnet Outage Report in Neath, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Neath, Wales 02/01/2026 05:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • BerryandEmmett Berry (@BerryandEmmett) reported

    Hi @Plusnet. I had an issue with Openreach connecting my broadband & have put in a complaint with them, but they have said you will need to raise an invoice to them for financial compensation for me as they were doing the work on your behalf. Can you please contact me to discuss?

  • Ardwall_farm Robert Sommerville (@Ardwall_farm) reported

    I'm having to take time away from work to call @Plusnet for the third time over the same issue! I'm just over the end of the distance selling? cooling off period. I now wish I'd left during that period. I went to them as they claim better customer service - it's not happened here

  • rr123xx G. (@rr123xx) reported

    @Plusnet Absolutely shocking service AGAIN. Not responding to complaints, aggressive advisors and managers that don’t care! That’s my experience just today!

  • galalaxyquest david eckley (@galalaxyquest) reported

    @Plusnet Plusnet Please reply to my 2 complaints sent to you on 1st October by PM. Your customer used to be good but is now very poor

  • citytransportin Simon (@citytransportin) reported

    Hello @Plusnet I have an account with you but can't DM as X then blows a gasket and accuses me of doing something wrong The issue is that I cannot send emails and cannot find how to raise a ticket from your website My email client gives me a 451 4.3.2 internal server error

  • GiovaSchiano Giovanni Schiano (@GiovaSchiano) reported

    @Plusnet hi, broadband keeps dropping every two minutes, is there a problem in my area?

  • NicolaKirton9 Workers2Unite (@NicolaKirton9) reported

    @SteveDoggett5 @AverteFacium @ScottAnd67 60 years old now, and I live alone. I was abandoned until Customer Service at Plusnet checked my UC journal in March to confirm I had my UC payments reinstated. UC payments of £170 for 2 weeks was and is my only income.

  • HappyFerrret Paul Aylett 💙 (@HappyFerrret) reported

    @MartinSLewis Absolutely. @Plusnet have been telling me since Friday 3rd that they are extremely busy but their "award-winning UK based support team" will get back to me as soon as possible" It's now Friday 10th!

  • ScottDa77913718 EnglishTwat (@ScottDa77913718) reported

    @Plusnet I need to order a new router, hub one is dying and new devices won't connect at all. Bought by hub to replace but can't confiq properly, help? Thanks

  • MarkyMark16700 Marky Mark (@MarkyMark16700) reported

    @Plusnet how do I cancel my Plusnet BB and phone account? Can you just supply a direct links to the cancel my account page please? I’ve logged in and tried but it just goes round in circles and I’m not wasting time on the phone.