Plusnet

Plusnet Outage Report in Neath, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Neath, Wales 12/26/2025 14:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Neath, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet
United KingdomBridgend Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • darrich_kessy sykesie (@darrich_kessy) reported

    @Plusnet - approaching 72 hours without a reply to my direct message asking why “roam like home” in Sicily actually means 3G at most. Those adverts about customer service are looking increasingly inaccurate.

  • cartoonelli Simon Ellinas (@cartoonelli) reported

    @Plusnet How long will the broadband outage go on for? I'm missing out on important work.

  • mezpahlan mez pahlan (@mezpahlan) reported

    @Plusnet Can you confirm that the mobile service is up or down in Bristol right now? Because I've not been able to get signal all day. Your status checker thinks it is up.

  • fashionho Tomas Dano 🌈 (@fashionho) reported

    @Plusnet hi, I have issues with the internet.

  • TomoBrooke Thomas Illingworth (@TomoBrooke) reported

    @Plusnet bought a new contract with you & should have received £30 reward card but haven't received it. Can you help? Thanks.

  • concernedoptom1 concerned optometrist (@concernedoptom1) reported

    @Plusnet is it possible to upgrade to Hub2 on adsl, currently have problems with WiFi stability

  • wifiwits Matt Seymour (@wifiwits) reported

    @jtinmouth @aaisp Really interesting isn't it. I've been with Plusnet who have generally been really good. I do wonder how often the "get everyone in the house off the internet" is a local network issue.

  • CBGActors Curtis Brown Actors (@CBGActors) reported

    @Plusnet just spent 25 minutes trying to get through on the phone. I moved house a week ago and still no wifi transferred over due to a problem with the phone line. Was meant to have an update Friday and still nothing. 😵‍💫

  • Munross Harry Smart 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦 (@Munross) reported

    @IL_Tenore @Plusnet also a customer for many years. Currently paying for 32Mbps .. getting 0.6Mbps. If it wasn't for the grief of changing email address I'd be gone.

  • tomgreen0606 Tom Green (@tomgreen0606) reported

    @justwearmasks Aaaah, I was thinking about switching from PlusNet in the Autumn... superfast speeds and all that. I might do a bit of research now, just been told we can connect to the CityFibre network 👍