Plusnet

Plusnet Outage Report in Neath, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Neath, Wales 01/08/2026 17:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Neath, Wales

The most recent Plusnet outage reports came from the following cities: Pontardawe.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontardawe E-mail
United KingdomSwansea Wi-fi
United KingdomPort Talbot Wi-fi
United KingdomSwansea Phone
United KingdomSwansea Internet
United KingdomBridgend Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • lyorkie74 andy (@lyorkie74) reported

    @Plusnet Hi. It’s an intermittent issue. It happens on both iPhone and iPad

  • SamuelMunyeza S.A.M.U.E.L (@SamuelMunyeza) reported

    @Plusnet Restricting the internet for students! Really showing why so many customers are leaving, worst customer service of all broadband suppliers #customerservice #Internet

  • ChimpPowered Rocket Powered Chimp Games (@ChimpPowered) reported

    @Plusnet What's the point, you sent me a new SIM, said my cell tower was down and would be repaired by LAST Wednesday (over a week ago), and now I find the only way I can make/receive calls (as your 4g signal has BROKEN) is to select 2g or 3g only NOT LTE! Why can't we use EE towers too?

  • PCornish5 P Cornish (@PCornish5) reported

    @Plusnet only just realised that for some reason neither my wife's nor my own monthly SIM plan contains the 'additional' free 2Gb data taking our monthly data from 4Gb to 6Gb. I appreciate not a big issue, but have just returned from hols when we realised!

  • RosieColeman61 Rosie Coleman (@RosieColeman61) reported

    @Plusnet why can my mum not get a mobile signal in Gravesend? Out of Gravesend is fine.

  • 1973Kendo Ken Lancashire (@1973Kendo) reported

    @Plusnet Any issues in WA12 Area, Warrington? Internet has cut out twice in last hour.

  • darcy2010_jane Jane (@darcy2010_jane) reported

    @Plusnet According to router everything working fine, yet obviously internet has been slowed due to billing issues, I appreciate someone dealing with it but in the meantime I'm left with my internet being interfered with.

  • Stickytarts SewSmart (@Stickytarts) reported

    Hi @Plusnet - we decided to change to you and placed an order on 9 October. You took first month's payment a couple of weeks ago. Still no router and still no Internet from you, so I am paying for a non existent service. No doubt you'll be taken a second month's payment soon :(

  • MatteoGirling Matteo 🦄🙂 (@MatteoGirling) reported

    @Plusnet I just got off the phone with your customer service line, who weren't very helpful.

  • GeekByteUK Geekbyte (@GeekByteUK) reported

    @Regathedragon @Plusnet Yeah I know Plusnet are BT owned, never been an issue tbh.