Plusnet

Plusnet Outage Report in Neath, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Neath, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Neath, Wales 10/18/2025 21:25

October 18: Problems at Plusnet

Plusnet is having issues since 01:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Neath, Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • _katyjames kat 🍊 (@_katyjames) reported from Swansea, Wales

    plusnet is honestly THE worst wifi in the world

  • reedo456 Andrew Reed (@reedo456) reported from Bishopston, Wales

    @ddwt @Plusnet @plusnethelp Well there’s an exception that proves every rule. We found @Plusnet so bad that we left for @bt_uk & would never go back!! Anyway hope you are well pal!

  • annwylid Catrin Madge (@annwylid) reported from Cwmamman, Wales

    @Plusnet I am having problems this morning with the Internet . The blue line is lit on the router but I can not connect to the Internet. What can I do ?

  • gjdavies70 Gareth Davies (@gjdavies70) reported from City and County of Swansea, Wales

    @Plusnet @plusnethelp New customer desperately needing a decent wifi/Internet connection and service thus far is woeful. Can't talk to anyone in Customer Service! Help!

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • nikeedee nikeedee🌻🌱🌈 (@nikeedee) reported

    @Plusnet Morning. A engineer is coming to New property today to transfer service. Bell not working. Will they try my mobile as dont want to miss them?

  • frank10743117 frank (@frank10743117) reported

    @Plusnet please contact me so that you can finally fix my wifi

  • corinpoppet Corín (@corinpoppet) reported

    @Plusnet hi is there an outage in BT82 9LT. Have no internet all morning

  • frank10743117 frank (@frank10743117) reported

    @Plusnet Yes and he was supposed to call me last week to discuss it but couldn’t be bothered so I called several times to chase and get some answers but he was never available and ignored two call back requests

  • AdamRajeesh Adam "Punjabi Rajeesh" Simpson (@AdamRajeesh) reported

    @Plusnet go **** yourselves

  • cfitzy69 Chris Fitzgerald (@cfitzy69) reported

    @Plusnet what is going on with our wifi in SS6. It’s been off for days. Is there an issue that we haven’t been informed of.

  • davehartin David Hartin (@davehartin) reported

    Hey @Plusnet - is there a broadband outage in CO7? Real problems connecting - troubleshooting not helping. Thanks!

  • frank10743117 frank (@frank10743117) reported

    @Plusnet Why don’t your staff reply to my messages? I was given a staff member to direct all my questions to via the phone in the escalations team I have called 4 times on four days and he never answers or calls back

  • frank10743117 frank (@frank10743117) reported

    @Plusnet hello? My wifi is crap can you help

  • Richard61144992 Richard Wright (@Richard61144992) reported

    @Plusnet Hi PlusNet, slight issue. our telephone doesn't work (no dial tone and doesn't ring when called), but our broadband works perfectly fine. Any Ideas?