Plusnet

Plusnet Outage Report in Peterlee, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Peterlee, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Peterlee, County Durham, England 05/09/2025 04:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Peterlee, County Durham, England

The most recent Plusnet outage reports came from the following cities: Newton Aycliffe, Durham and Sunderland.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewton Aycliffe Internet
United KingdomDurham Internet
United KingdomSunderland Internet
United KingdomRedcar Wi-fi
United KingdomBillingham Internet
United KingdomBillingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Peterlee, England

Latest outage, problems and issue reports in Peterlee and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • DarleneStLouis3 Darlene St Louis (@DarleneStLouis3) reported

    @Plusnet can someone from your business 24 hr help contact me!!!!!!! You are impossible to get hold of

  • M16_AFA MMK (@M16_AFA) reported

    @plusnethelp @plusnethelp I'm a new customer today's my activation date. I have gone live. However no router! Great start called Plusnet yesterday I could get it today or Friday hmmmm 🤔

  • ButtonsPressing Rory Presses 📺 buttons 🌱 (@ButtonsPressing) reported

    @plusnethelp is plusnet down in South Manchester please?

  • gemmarobinson95 Gemma Robinson (@gemmarobinson95) reported

    I will never ever go with @plusnet again and I would advise anyone I know to avoid them too. Can’t get in touch with any support unless I call up; live chat is offline constantly and tweets are constantly ignored.

  • jussadawk Justine Dawkins (@jussadawk) reported

    @plusnethelp @Plusnet hi, my phone land line is dead - I sent you a DM about this on Monday but have had no reply and it’s really hard work trying to get through to customer services. Can anyone help please?

  • SuzJamieson Suz Jamieson (Tweets from an occupied Scotland) (@SuzJamieson) reported

    @colken16 Ours is with Plusnet - £27.99/month fibre unlimited, includes phone charges, line rental etc. Free phone calls evening and weekend (up to an hour long then red-dial) Never had a problem with it even at peak times etc.

  • Racsort16 🐒 🧦 Monkey Socks Osc (@Racsort16) reported

    @bt_uk Thanks I’ll have a look there’s no issue with plusnet I’ll try some things if not may need the discs looked at

  • diaryofabar Amber 🍺 (@diaryofabar) reported

    @EchoesEm @plusnethelp Plusnet is AWFUL!! very happy to not be with them anymore

  • jodie_m_brown Jodie Brown (@jodie_m_brown) reported

    @plusnethelp I tried to join plusnet with your Black Friday deals, and twice my order has failed because my current provider has rejected the switch request. Your phone lines are unavailable. How can I resolve this or cancel my subscription as this is such poor service?

  • JamesMoss37 James Moss (@JamesMoss37) reported

    @Plusnet purchased broadband from you at a time you promised £75 cashback, received nothing. Spoke to several agents and no one is getting back to me, we'll do you proud? You have the worst customer service going.