Plusnet

Plusnet Outage Report in Newhaven, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newhaven, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newhaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newhaven, East Sussex, England 02/05/2026 03:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newhaven, England

Latest outage, problems and issue reports in Newhaven and nearby locations:

  • KarenAms KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

  • ThePhysioRooms The Physio Rooms (@ThePhysioRooms) reported from Brighton and Hove, England

    @GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..

  • KarenAms KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnHughesIT John Hughes (@JohnHughesIT) reported

    My broadband is almost completely down pinging the Plusnet DNS @ 212.159.13.49 results in 82% packet loss and average of 19 *seconds* for a response.

  • willhoneywood Will Honeywood (@willhoneywood) reported

    @aaronallison97 @VodafoneUK Maybe BT can help? Or Plusnet?

  • mike_wiggins Michael Wiggins (@mike_wiggins) reported

    @Plusnet your customer services is non existent. Just been put on hold twice to your technical team. First time 20 mins No answer, hung up, second time 25 mins, no answer, hung up. Pathetic. Can someone call me back please

  • Clare_NAVCA Clare Mills - charities are #NeverMoreNeeded (@Clare_NAVCA) reported

    @doitjusticeltd @mssophiaparker I put up with an awful lot of "Mrs" when I did finally get through to PlusNet last week - I really had lost the will to tackle it after 6 hours on hold...

  • CliveWBell Clive William Bell (@CliveWBell) reported

    Just run by internet speed checker a got 0,0,0 I am fed up with this lack of internet I pay Plusnet for a service that I am not getting

  • McIntoshRosco Rosco (@McIntoshRosco) reported

    @Plusnet after an hours phone call and being told it’s my equipment that’s faulty despite doing what I was asked and still no broadband connection& coincidence that others have issues. Shocking service. KeyWorker.

  • thekrzr Chris Gorman (@thekrzr) reported

    @Plusnet Hey plusnet how about some customer service! Been trying to contact you for entire week with no communication what so ever! I used to be happy and recommended you to others now not a chance!

  • mccaulref Alison McCaul (@mccaulref) reported

    @Plusnet Help! I can't get BT Sport 1 that i'm subscribed to! There is also no Help option for TV on the phones!

  • nivelan nivelan (@nivelan) reported

    @AgiBergman @bt_uk Zen are good but very expensive. I'd recommend TalkTalk. They've just opened a new call centre in Salford too, where they're headquartered. Plusnet are part of the BT Group so I'd treat that with a pinch of salt. Maybe CityFibre have connected your new home to Fibre?

  • paulvgreenall Cllr. Paul V. Greenall 🐾 (@paulvgreenall) reported

    Dear @Plusnet @plusnethelp the quality of the service you are providing me is dreadful. I want you to end the service to my home!