Plusnet Outage Report in Newhaven, East Sussex, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Problems in the last 24 hours in Newhaven, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newhaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (65%)

2. 

   Wi-fi (16%)

3. 

   E-mail (10%)

4. 

   Total Blackout (8%)

5. 

   Phone (1%)

6. 

   TV (1%)

Community Discussion

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Plusnet Issues Reports Near Newhaven, England

Latest outage, problems and issue reports in Newhaven and nearby locations:

• KarenAms (@KarenAms) reported 27 minutes ago from Brighton and Hove, England

  Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

• KarenAms (@KarenAms) reported 34 minutes ago from Brighton and Hove, England

  Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• doris winn (@WinnDoris) reported 5 minutes ago

  @plusnethelp Longstanding customer. Signed for new contract in Feb with estimated download speeds of 4-9Mb, 2 emails from PlusNet confirmed this. Now that contract has started got another email from you which now states estimated download speeds of 1-3Mb. Annoyed at untruths.

• Chasing Dissent (@ChasingDissent) reported 6 minutes ago

  i thought @Plusnet were meant to be good at customer service? what a joke.

• Iain Ogilvie 🇬🇧🇪🇺 #FBPE #rejoin 💙 (@TheAeronut) reported 6 minutes ago

  Big shout out to Lewis @Plusnet Support for his help this afternoon - hopefully engineer visit on Tues will resolve - but very impressed by support so far from Lewis. Meanwhile Broadband still up and down - suspected issue with the copper pair...

• Keith Grimley 😃 (@KeithRGrimley) reported 9 minutes ago

  @plusnet . Please unlock my online account asap. The website isn't working well, the charges are ridiculous & as soon as I've filled in the web feedback, my account won't work Your technical team are clearly blocking my account What lousy service all round Connection poor, too

• Sam #saveourvenues (@samledabb) reported 10 minutes ago

  Credit where it’s due. @Plusnet customer service is always incredible.

• RektRhys🏳 (@RektRhys) reported 16 minutes ago

  UPDATE: Got no reply to my DM so anyone reading this, please do t assume @Plusnet solved the proble. Still got terrible Internet and paying full price.

• Harjit (@harjybop) reported 17 minutes ago

  @Plusnet worst service ever. Port still hasn’t happened which was due on Wednesday and now told operations closed until Monday. So might happen next week .. but we won’t call you back so you can spend 40 mins on hold if you wnat an update. Wow!

• Richard Humphries 💚 (@RichardnotatKF) reported 17 minutes ago

  Hi @OpenreachHelp after 13 days many homes here still with no line, no mobile signal either so significant public health & safety issues. My ISP @plusnet unable to help. Please can you update & reply to DM please. Poor service.

• Plusnet (@Plusnet) reported 19 minutes ago

  @MarkAWigmore Hi Mark, I'm really sorry about the issue with that, as were not aware of any issues on our side would you be able to try that again while using a different device or browser? - Adam - Plusnet Sheffield

• Mark (@markfaulkner67) reported 20 minutes ago

  @Plusnet and @WeAreOpenreach if this issue with my broadband is not sorted by Monday I will be contacting @Ofcom. You are disgraceful.