Plusnet

Plusnet Outage Report in Newhaven, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Newhaven, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newhaven and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Newhaven, East Sussex, England 02/02/2026 19:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Newhaven, England

Latest outage, problems and issue reports in Newhaven and nearby locations:

  • KarenAms KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

  • KarenAms KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

  • ThePhysioRooms The Physio Rooms (@ThePhysioRooms) reported from Brighton and Hove, England

    @GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • evanshelpus David Evans (@evanshelpus) reported

    @Plusnet very disappointing in service received today. You’ve had someone attend my 78 year old mother leaving her with no internet by performing a reset on a router and back to factory with no devices unable to connect after leaving and then not answering calls to return.

  • david62u3 dk (@david62u3) reported

    @Plusnet so signed up to a guarantee min of 17.3mbps, had issues with speed so now plusnet changed my contract to 11mbps! That's wrong surely.

  • SammieNova Sammie (They/Them) (@SammieNova) reported

    @Plusnet Hi Tony, I managed to get hold of someone and they said it is an external fault with the line, and an engineer will be out to fix it by Tuesday. Thanks though.

  • StrategicPlanet Strategic-Planet (@StrategicPlanet) reported

    @OpenreachHelp and @Plusnet your engineer failed to turn up for a booked appointment today. I am now without broadband and cannot get a definitive answer as to what is going on and when my internet will be restored. Why is your customer service so poor?

  • mrparker666 mrparker666 (@mrparker666) reported from New Milton, England

    infuriating system outage page shows everything is ok when clearly they switched the net off at 2 a.m. for some reason ? #plusnet

  • ZachAndThat ZachAndThat (@ZachAndThat) reported

    Thank **** I changed from Virgin to PlusNet. Virgin are virgins. #VirginMedia

  • KellyLedger93 Kelly Ledger (@KellyLedger93) reported

    @Plusnet 4 days ago you told me you were calling me back that day. Still waiting, also waiting for my refund for your shocking service. Sort it out! (Kledger93)

  • simonesimssim SB 🇯🇲 (@simonesimssim) reported

    @Plusnet is the worst broadband provider!! Constantly slow speeds or no internet at all! DO NOT SIGN UP WITH THEM ! You’ve been warned.

  • Plusnet Plusnet (@Plusnet) reported

    @emelschwartz If you found that our service didn't suit your needs, you'd have 14 days to cancel from signing up without penalty. Please let me know if you have any further questions. Regards, Emily Plusnet Leeds

  • AlixTraynor2 Alix Traynor (@AlixTraynor2) reported

    @Plusnet All ok now. Normal service was resumed at about 10am next day.