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Plusnet

Plusnet Outage Report in Newhaven, East Sussex, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Newhaven, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newhaven, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 14% Wi-fi (14%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Newhaven, England

The most recent Plusnet outage reports came from the following cities: Brighton, and Lewes.

CityProblem TypeReport Time
Brighton Internet 23 days ago
Lewes Internet 25 days ago
Brighton Phone 5 months ago
Newhaven Internet 6 months ago
Newhaven Internet 7 months ago
Brighton E-mail 8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newhaven, England

Latest outage, problems and issue reports in Newhaven and nearby locations:

  • MsEmmaChaplin
    Emma Chaplin (@MsEmmaChaplin) reported from Lewes, England

    Another massive price hike by @Plusnet after a huge one last year, within contract. Just waiting for the contract to end then will switch of course. Should I assume I'll lose service during switch? Anything I can do to mitigate?

  • ThePhysioRooms
    The Physio Rooms (@ThePhysioRooms) reported from Brighton and Hove, England

    @GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..

  • KarenAms
    KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

  • robinschlochter
    RobinSchlochtermeier (@robinschlochter) reported from Uckfield, England

    @Plusnet Where is your customer service? I have a broadband fault, your phone line doesn’t go through to an agent and your automated SMS fault check resets to the default initial msg every few minutes

  • KarenAms
    KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

  • crazeemary82
    Mary Greet (@crazeemary82) reported from Hurstpierpoint, England

    .@Plusnet based on an experience with a recent bill, I would never use your service again!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • TiggsPanther
    Andy K (@TiggsPanther) reported

    Well @Plusnet are having a nationwide outage. Although their twitter account suggests it’s just “some users”. My router tries to connect and get the wrong external IP (a 10. Internal address). Sommat is clearly severely buggered.

  • Bella33286376
    Bella (@Bella33286376) reported

    @Plusnet internet is down and has been since 10.05am. We’re in N2. Can you please help?

  • GoHomeNicola
    Nicola (@GoHomeNicola) reported

    @Plusnet pls help my broadband is down and I have tried calling and texting a bunch of times. Working from home heeeelp

  • HarryManTweets
    Harry Man (@HarryManTweets) reported

    @Plusnet Experiencing internet outage for two hours now, cust service line asking customers to call back later and hanging up - do you kniw when service will be back up and if we can be refunded for loss of service? Thank you

  • simplysimon911
    simon of somerset (@simplysimon911) reported

    @CasFletch20 @RickieTrades @Plusnet If you ring them it states.. they know there's an issue

  • GalePrime
    GalePrime (@GalePrime) reported

    ...Terrible customer service guys come on. A simple "it's broke & we're fixing it" post would suffice. #plusnet @Plusnet

  • RickieTrades
    Rickie Fowler (@RickieTrades) reported

    @simplysimon911 @CasFletch20 @Plusnet It didn’t when I rung them. All their systems were showing working and they said the issue was my end on text. It took them two hours to add that message.

  • castleskeep
    Paul (@castleskeep) reported

    @RickieTrades @Plusnet At least they now have a statement support line

  • DeliciousLegacy
    The Delicious Legacy Podcast (@DeliciousLegacy) reported from Ealing, England

    Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

  • TheWatc47403040
    The Watchman (@TheWatc47403040) reported

    @Plusnet @PixieJo Think it’s a bit more than that. Considering I have connection issues on O2 cell network too suggests a bigger issue