Plusnet outages and service status in Newhaven, England

Problems in the last 24 hours in Newhaven, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Newhaven, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Newhaven, England

Latest outage, problems and issue reports in Newhaven and nearby locations:

• 
  Emma Chaplin (@MsEmmaChaplin) reported 4 minutes ago from Lewes, England

  Another massive price hike by @Plusnet after a huge one last year, within contract. Just waiting for the contract to end then will switch of course. Should I assume I'll lose service during switch? Anything I can do to mitigate?

• 
  The Physio Rooms (@ThePhysioRooms) reported 6 minutes ago from Brighton and Hove, England

  @GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..

• 
  RobinSchlochtermeier (@robinschlochter) reported 7 minutes ago from Uckfield, England

  @Plusnet Where is your customer service? I have a broadband fault, your phone line doesn’t go through to an agent and your automated SMS fault check resets to the default initial msg every few minutes

• 
  Mary Greet (@crazeemary82) reported 25 minutes ago from Hurstpierpoint, England

  .@Plusnet based on an experience with a recent bill, I would never use your service again!

• 
  KarenAms (@KarenAms) reported 26 minutes ago from Brighton and Hove, England

  Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

• 
  KarenAms (@KarenAms) reported 47 minutes ago from Brighton and Hove, England

  Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charlotte (@bagpussforeva) reported 11 minutes ago

  @Plusnet thank you for sending me a text at 9am confirming my service has returned yet here I am at 2pm still waiting

• 
  Alison Lees (@AlisonMLees) reported 11 minutes ago

  @Plusnet I just phoned one of your other numbers, and the lady who answered was completely useless. Your customer service has gone downhill.

• 
  DerylLynn on stranger’s island (@DerylLynn) reported 13 minutes ago

  @Plusnet two engineers came out to fix my neighbours phone from Open Reach and now we don’t have our landline anymore as the work was done here

• 
  Alison Lees (@AlisonMLees) reported 14 minutes ago

  @Plusnet I've had an email about phone line switch off. The email & your website appear to be claiming that I have to switch to fttp but that's not actually true, is it? I need greater transparency, actual dates & costs, and better customer services. This is most disappointing.

• 
  Stuart 965 (@StuartThom8396) reported 14 minutes ago

  @Plusnet I am leaving Plusnet after 12 years of custom because I have reached the end of my patience with the poor service I have received

• 
  Clarity Copiers (@ClarityBristol) reported 15 minutes ago

  Anyone else experiencing terrible customer service from Plusnet? I was under the impression that they were one of the better broadband companies but obviously I was wrong having left my 84 year old mother with no connection for almost a week. @Plusnet

• 
  Kyle Ralph (@KyleRalphtdtr) reported 15 minutes ago

  @Plusnet hi, been doing some bandwidth speed test lately as I feel my internet has slowed down and the most I’ve seen is 400mb/s when I’m paying for a 1000mb/s

• 
  Louise Edwards (@LouiseE53079472) reported 17 minutes ago

  @Plusnet I want to know why my restrictions haven't been lifted on my Broadband wifi. I paid nearly £50 yesterday for a service I'm not getting.

• 
  Mark Crowther (@MarkTWIC) reported 17 minutes ago

  @Owramgirl @bt_uk I'm considering Vodaphone if price is the main concern, Plusnet is also on that list. Zen if I decide to pay more for a company that seems more customer focused. All are cheaper than the best offer from BT.

• 
  Craig Jump (@Craig_Jump) reported 19 minutes ago

  How is reporting a line fault for an elderly, vulnerable neighbour a GDPR issue ?, Plusnet refused to take the number and log a fault due to GDPR, I was not asking for any personal info.. just wanted them to log a fault #bonkers #nocommonsense @Plusnet