Plusnet Outage Report in Lewes, East Sussex, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Lewes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lewes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (63%)
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Wi-fi (16%)
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Total Blackout (10%)
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E-mail (9%)
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Phone (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Lewes, England
Latest outage, problems and issue reports in Lewes and nearby locations:
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The Physio Rooms
(@ThePhysioRooms) reported
from
Brighton and Hove, England
@GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..
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RobinSchlochtermeier
(@robinschlochter) reported
from
Uckfield, England
@Plusnet Where is your customer service? I have a broadband fault, your phone line doesn’t go through to an agent and your automated SMS fault check resets to the default initial msg every few minutes
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KarenAms
(@KarenAms) reported
from
Brighton and Hove, England
Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs
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Mary Greet
(@crazeemary82) reported
from
Hurstpierpoint, England
.@Plusnet based on an experience with a recent bill, I would never use your service again!
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Greg Short
(@gregpaulshort) reported
from
Haywards Heath, England
@BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed
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KarenAms
(@KarenAms) reported
from
Brighton and Hove, England
Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Sazzy Sandra 🐈☕📚🍫
(@Sazzy__Sandra) reported
Well isn't that clever got a text seemingly from @Plusnet saying engineer be here from 2 - 4pm text ABORT if want to cancel already cancelled however not able to text back. Text didn't even say from you
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Bev Cheetham
(@bev_cheetham) reported
@Plusnet please help. My number has not ported over and I desperately need this number for work. Should have happened Friday. Call centre no real help.
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Kevin Ingham
(@_kingham) reported
@Plusnet How did you get award winning customer service when you don't even call back to fix problems when you promise?
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Beth Glaisyer
(@BethGlaisyer) reported
@Plusnet I am switching broadband to you. My broadband was due to be activated 27/01/23, I have received a message to say the transfer of phone service has been completed, but I have not received confirmation that the broadband has been activated. Please can you advise?
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🐾 🐈⬛ චᆽච Lucky Nigel Cat චᆽච 🐈⬛ 🐾
(@VictorMeldraw) reported
@Plusnet OMG 14.4% rise U R even more 'less competitive'. I can get faster 'Full Fibre' cheaper / potentially fixed price + little rise at end. (vs fibre part way & more rises) Guess my mobile will be less competitive when I hear from you. (signal was bad today, got E on phone!!
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Wil Wilser
(@Will_Willsher) reported
@Plusnet @Ofcom **URGENT** See my DM and immediately respond to confirm you won't change or cancel my mother's name against express instructions not to. Less urgent but also important would be a response from Brandon today as promised re the wider issue.
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Robert Kosa
(@kosarob8) reported
@Plusnet Morning, how could I get a newer HUB for my internet connection? I have Plusnet Hub ONE (signal levels are shocking sometimes) but I cannot put this into modem mode only. I have my own wireless AP and would like to use that instead. Can we sort this, please?
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Pauline Delaney
(@Pauline79190767) reported
This via text: Hi, it's the PlusNet Diagnostics bot here. Our diagnostic testing has found that your broadband service is being affected by a network problem in your area. Network issues are usually resolved in 4 hours. Thank you for your patience whilst the problem is fixed.
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The Belch
(@paulinebelcher) reported
@Plusnet thanks for cutting my phone off even though I’ve paid my bill. I spoken to someone at 10.30am this morning to be told to will be upto 2 hours for it to come back on & still nothing. Just rang again, I’ve got to wait another 2 hrs - long time customer not very happy 😡
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andy crowe
(@andymcrowe) reported
@Plusnet I'm in Spain and cant roam like home! Have checked all switched on as normal (it usually works fine). My wife, another plusnet customer is getting piggybacked on to EE which I assume is your local partner over here. Help!