Plusnet Outage Report in Lewes, East Sussex, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Lewes, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lewes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (63%)
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Wi-fi (16%)
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Total Blackout (10%)
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E-mail (9%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Lewes, England
Latest outage, problems and issue reports in Lewes and nearby locations:
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Greg Short
(@gregpaulshort) reported
from
Haywards Heath, England
@BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed
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RobinSchlochtermeier
(@robinschlochter) reported
from
Uckfield, England
@Plusnet Where is your customer service? I have a broadband fault, your phone line doesn’t go through to an agent and your automated SMS fault check resets to the default initial msg every few minutes
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KarenAms
(@KarenAms) reported
from
Brighton and Hove, England
Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs
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Mary Greet
(@crazeemary82) reported
from
Hurstpierpoint, England
.@Plusnet based on an experience with a recent bill, I would never use your service again!
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The Physio Rooms
(@ThePhysioRooms) reported
from
Brighton and Hove, England
@GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..
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Emma Chaplin
(@MsEmmaChaplin) reported
from
Lewes, England
Another massive price hike by @Plusnet after a huge one last year, within contract. Just waiting for the contract to end then will switch of course. Should I assume I'll lose service during switch? Anything I can do to mitigate?
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KarenAms
(@KarenAms) reported
from
Brighton and Hove, England
Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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@2_Wheeled_Wolf 🇪🇺
(@2_Wheeled_Wolf) reported
FFS! It'll be easier to extract blood from a stone than getting @Plusnet to cancel a ******* contract! Have told them multiple times since 31st August I'm ceasing agreed contract on the 30th Sept as it ends that day & not want to renew it & they still haven't ******* actioned it!
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Gemma Waddington
(@GemmaWaddington) reported
Hi @Plusnet is their problems with the internet connection at the moment in Chichester area ?mine has been playing up since last week & I need it for being able to work at home
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Dystopian
(@1875Rovers) reported
@virginmedia No matter, I've got in touch with Plusnet, they in 2 years never went off once.
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lloyd
(@lloydyc0) reported
The most terrible customer journey I have ever experienced! @Plusnet @lstrafford 2 weeks since installation and still not connected! Over 10 hours of my time on hold waiting to be spoken to. Very very poor service. Worst decision I have made 😐
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Dr Dawn
(@inanitysgirl) reported
Was using @Plusnet online help service as my dad is a customer and he is paying far too much and they were beyond useless 'can you read us out the offers?' 'can you tell us what package you're on' 'can you call the phone team instead' we just want the deal you emailed us. No more
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Richard S
(@Stokesy1966) reported
@2_Wheeled_Wolf @Plusnet @virginmedia And of course I’d have to ring the ***** up to cancel it and I’d be on hold forever. Might just write to them and cancel then kill the direct debit.
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Pharmacist on a Pushbike
(@PPushbike) reported
@Stokesy1966 @virginmedia .@Plusnet seem to be okay. There was a problem when our account was switched over, but that was the fault of OpenReach.
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Edwina Clough
(@EdwinaClough) reported
@Plusnet Why am I still waiting for customer services to contact me re my complaint raised on 13th September Question 227578502 ? I'm a new customer and I'm NOT impressed with the service so far! 🤷 😠
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sarahnova19💙
(@sarahnova19) reported
@Plusnet I reported this issue last year, the BT OpenReach man said the line into the building desperately needs updating. At that point my upstairs neighbour had scaffold up so he couldn’t proceed. Please can Openreach be organised to come and do the work now. My internet& phone is vpoor
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@2_Wheeled_Wolf 🇪🇺
(@2_Wheeled_Wolf) reported
@Stokesy1966 oh God I really find the 'we understand how frustrating it is to you' so ******* condescending. Getting that **** from @Plusnet for the mess they've created! @virginmedia