Plusnet outages and service status in Brighton, England

Problems in the last 24 hours in Brighton, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Brighton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Brighton, England

Latest outage, problems and issue reports in Brighton and nearby locations:

• 
  KarenAms (@KarenAms) reported 29 seconds ago from Brighton and Hove, England

  Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

• 
  Greg Short (@gregpaulshort) reported 3 minutes ago from Haywards Heath, England

  @BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed

• 
  Mary Greet (@crazeemary82) reported 5 minutes ago from Hurstpierpoint, England

  .@Plusnet based on an experience with a recent bill, I would never use your service again!

• 
  Ewan crook* (@EwanCrook) reported 29 minutes ago from Worthing, England

  @Plusnet another complaint! I need you to contact me about my broadband as your connection is useless! Oh and your phones don’t advise that there opens time is 9am and I have been waiting 20 mins. Awful service

• 
  RobinSchlochtermeier (@robinschlochter) reported 32 minutes ago from Uckfield, England

  @Plusnet Where is your customer service? I have a broadband fault, your phone line doesn’t go through to an agent and your automated SMS fault check resets to the default initial msg every few minutes

• 
  Emma Chaplin (@MsEmmaChaplin) reported 37 minutes ago from Lewes, England

  Another massive price hike by @Plusnet after a huge one last year, within contract. Just waiting for the contract to end then will switch of course. Should I assume I'll lose service during switch? Anything I can do to mitigate?

• 
  The Physio Rooms (@ThePhysioRooms) reported 53 minutes ago from Brighton and Hove, England

  @GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..

• 
  KarenAms (@KarenAms) reported 58 minutes ago from Brighton and Hove, England

  Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheCureIsWorseThanTheDisease (@cureisworse) reported 4 minutes ago

  @Plusnet Ok. I will wait for them to contact me then as I'm not chasing again, given I get ofcom-mandated compensation for missed appointments and delays of starting a service after an agreed date.

• 
  Aled Roberts (@aledrob) reported 5 minutes ago

  @Plusnet "We're here to help from 8am-8pm every day" Called at 18:50 this evening and privilage to speak to a rude customer service operator who when asked to for the call to be escalated am told nobody was available as the call centre closed at 7pm and that his shift was ending

• 
  Nicky Robson (@Nicky_Robson) reported 11 minutes ago

  @Plusnet how long to respond to a issue regarding an account of someone who has died? Promised a response 3 days ago & still waiting

• 
  Dog off the leash. (@paulturner2012) reported 12 minutes ago

  Plusnet asking for my home phone number as security after they have already withdrawn home phone service. Are they ***************? Now realise they are owned by BT. That explains it.

• 
  JaYmZ.exe (@JaYmZltd) reported 13 minutes ago

  Broadband by @VodafoneUK is down again. 2nd time in just under 2 weeks *27th june before* Was a couple hours last time hopefully not the same today. Cant be fun for the engineers sorting this out if its an outside job! Should have stayed with @Plusnet.

• 
  Nicky Robson (@Nicky_Robson) reported 14 minutes ago

  @Plusnet @plusnet you team have still not responded despite your assurance that you will help - when should I expect the promised call back?

• 
  Sue Evans (@SUE014) reported 18 minutes ago

  @Plusnet in your handover to EE has been delayed bt By BT yet again still dithering. about getting router set up in house and EE states set up broadband early next week shambles ! Can I stay with plusnet and. Cancel EE as no confidence

• 
  Only Gigs (@Onlgig) reported 18 minutes ago

  SURVEYS PROFILE: Usercrowd Valid email address Postcode: based in London or Manchester Educational level: doctorate/PHD Employment: full time/monthly salary Employment industry: information technology IT Department:CEO/decision making authority Family: married/2kids( male aged 7, female aged 4) Vehicle: mercedes/BMW Annual income before and after task:£200k + Total family assets:£1million+ Number of employees:1000-5000 Company region:Global company headquarters in the UK Residence: United Kingdom (London, Manchester), live in an urban area Drinks: alcohol, soft drinks, energy E.T.C Ethnic Diversity:black, African Smartphone: Google pixel, Sony, Xiaomi, Samsung Smartphone internet, network or broadband provider:BT, Vodafone, virgin, Plusnet, sky e.t.c Age :25-37 Chief decision maker for the family Shopping spots/grocery stores: Sainsbury's, ocado, Tesco , ASDA,Aldi Clothing stores:Zara, John Lewis, Amazon, eBay Work flex: hybrid ( 3 days in the office and two at home/ 50/50 IT industry function suppliers: oracle, Microsoft, Salesforce, SAP, workflow, Google, IBM, AWS You can use this profile on other platforms too....

• 
  Philip Challinor (@pchallinor) reported 19 minutes ago

  O let us by no means be slow At causing the bubbly to flow: My service provision Has had a revision And @plusnet have got the heave-ho!

• 
  Tee (@TGunson) reported 19 minutes ago

  @johnsick74 You can find 12 month contracts and even monthly ones, I moved to plusnet on a 12 month contract so much cheaper and no problems. I’ll then look around for a cheaper deal when this one ends