Plusnet

Plusnet Outage Report in Hailsham, East Sussex, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Hailsham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hailsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Hailsham, East Sussex, England 01/13/2026 16:50

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Hailsham, England

Latest outage, problems and issue reports in Hailsham and nearby locations:

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • mxbexglambert Mx Bex☯#ReclaimGenderQueerFlag💜🤍💚 (@mxbexglambert) reported

    @mikenco @virginmedia Ditto. Apparently they're working with another company to do the WhatsApp stuff. Finally on WA with a person. Taking their sweet time. Honestly so glad to have signed up to Plusnet now. Customer service at virgin is awful. Bx

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    @wjslater @Plusnet Thank William, at least EE notified you of a problem. Plusnet never notified us .. we had to contact them via Twitter as we couldn’t even ring them. Just been told it’s fixed … and to switch phone off/take sim out … Still can’t make phone calls. It ain’t fixed. Unbelievable.

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    @Plusnet Anoush, This is now getting ridiculous (and on a public forum too).. you’ve sent a number to ring (we are aware of this number)… but as mentioned before and messaged .. we cannot ring out - even to this number! Once again .. poor service!

  • mxbexglambert Mx Bex☯#ReclaimGenderQueerFlag💜🤍💚 (@mxbexglambert) reported

    @virginmedia @mikenco Why is none of that investment on your customer service? Been trying for hours today to cancel via phone, text, chat, now waiting for WhatsApp. Meanwhile signing up to Plusnet has been smooth as butter. Absolutely shocking customer service, again from virgin.

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    Dear @Plusnet Into our 2nd day and our family STILL can’t make phone calls/text from our mobiles We were told yesterday to switch mobile on/off and remove sim .. it did not work Now told 24-48hours?! Terrible customer service.

  • Kennyaberdeen Kenny Anderson (@Kennyaberdeen) reported

    @Plusnet Can you tell me why your company delivers such poor internet speeds in the AB51 7JT area just 15 miles west of Scotland’s 3rd largest City?

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    @Plusnet We have been down all morning and have been unable to contact you via ‘live chat’ …And yes we received message after I went public .. but still not fixed or notified there is a problem (40 minutes later) - not impressed with your service

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    Dear @Plusnet All our phones are with you.. we can’t ring/text. Husband and I have both contacted you. Told now fixed and to switch phone off/remove sim. Still not working/fixed Husband contacted you at 3.32pm - no response. Still not working.

  • KarenSethuraman Rev Karen Sethuraman (@KarenSethuraman) reported

    Dear @Plusnet Into our 2nd day and we STILL can’t make phone calls/text from our mobiles. We took all our family phones out with you. We were told yesterday afternoon to switch mobile on/off and remove sim .. it did not work. Now told 24-48hours?! Poor customer service.

  • Plusnet Plusnet (@Plusnet) reported

    @Kennyaberdeen Hi Kenny, I'm sorry to see that connection speeds are a problem for you, there are no issues in that area so there could be a more localised issue but I'm certain we can help. Please feel free to send us a DM with your username so we can take a look, - Adam - Plusnet Sheffield