Plusnet

Plusnet Outage Report in Hailsham, East Sussex, England

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Hailsham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hailsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Hailsham, East Sussex, England 01/05/2026 05:00

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Hailsham, England

Latest outage, problems and issue reports in Hailsham and nearby locations:

  • messalinahooper grace hooper (@messalinahooper) reported from Hurst Green, England

    @Plusnet @plusnethelp you pretend to be all down to earth but really you don't give a toss about your customers. I'm still waiting from last Friday for Internet. Don't appreciate being told to go buy an aerial to watch tv

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @JohnTurner2021 @Plusnet True, but currently only BT and Virgin are immediately using digital lines. The others even though an arm of BT are not in the immediate future. This gives time to hope that a solution to charging phones when there is a powercut over more than an hour can be found. Can't see how.

  • Bluhenry just strolling (@Bluhenry) reported from Bexhill-on-Sea, England

    @Plusnet I would like to contact customer services to cancel the BT sports app from my account . I am just going around in circles with this . Can you send me an email address to write to you please .

  • SussexRivers UKalchemy (@SussexRivers) reported from Robertsbridge, England

    Broadband down for 12 hrs again so far; 2nd time in as many weeks @Plusnet; not sure if it’s the same fault as wasn’t told what the problem was 1st time

  • Deirdre03224751 Deirdre Williams🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Deirdre03224751) reported from Bexhill-on-Sea, England

    @Plusnet Don't do it. You will lose your main phone which will become digital and won't work if there is a power cut. Very dangerous if you live in an area where you don't have a mobile signal.

  • Fatty_Gets_Fit BenC (@Fatty_Gets_Fit) reported from Robertsbridge, England

    @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. Router spends more time flashing orange than blue. Area is TN38. What's the issues. Seriously considering ditching you for three mobile broadband

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MrAlgolagnist 🌈Mark🌈 (@MrAlgolagnist) reported

    @LGBwiththeT @VOXI_UK I got thrown off the plusnet network back in the ISDN days for using it too much even if I was paying for unlimited!

  • chalkeblue (((L Buckland))) (@chalkeblue) reported

    @Plusnet why is today’s fibre-broadband connection so poor that I’m using my mobile as a ‘hotspot’ to send this? This is the third time in 10 days, when no emails, no connection, is available Please update, and sort out @BritishTelecom

  • pack_man71 @thinkdifferently (@pack_man71) reported

    @Plusnet Had really slow broadband through ethernet cable today, way below what I have been guaranteed. This keeps happening working from home and affecting my job. Time for a switch if this keeps happening!

  • barclayp9 Paul Barclay (@barclayp9) reported

    @Plusnet yes I cancelled my direct debit because my internet has not been working for five days. The muppets on your tech supports told me it was my rehome causing the problem. After disconnecting the phone they then said it was a faulty router and sent me a new one the next day

  • Michael82McA Michael McAleer (@Michael82McA) reported

    @Plusnet I'm not sure if there is an issue with with connection box up the road from me. My brother is a Plusnet user , so I checked if he had issues and his was 100%... So I know it's most likely not a Plusnet service issue at fault

  • TSMilburn Thomas Scott Milburn (@TSMilburn) reported

    @Plusnet is there an out of hours customer service number?

  • TheLiteraryShed The Literary Shed (@TheLiteraryShed) reported

    @Plusnet Landline/broadband having problems. Phone line problematic (heavy crackling/'noise' on calls in and out) for several weeks. It went this morn, rebooted, came back. Now phone ringing one/1/2 rings, then cuts out. Repeatedly. If pick up, Broadband crashes. DM me pls.

  • Beer_and_Gravy Baldy (@Beer_and_Gravy) reported from Dudley, England

    @Plusnet internet is down in DY8. Sort it out please.

  • JonnoFandango Jonno Fandango (@JonnoFandango) reported

    @Plusnet Done it. I was told that this is being investigated by one of your colleagues earlier this morning. However, I have not received a call back yet. I also raised a complaint about a week ago and was told someone would contact me within five days. This didn’t happen either.

  • BixWeetabecke Jazz Baby (@BixWeetabecke) reported

    @LC_186 @bt_uk When did yours go off, Laura? I'm also in Glasgow, and mine stopped between 11pm and Midnight. BT reports everything OK, and various web down detectors say that customers of BT and Plusnet are experiencing problems, but the network isn't. Perhaps they only listen to businesses?