Plusnet Outage Report in Kidderminster, Worcestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Kidderminster, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Kidderminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Plusnet
Plusnet is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Kidderminster, Worcestershire, England
The most recent Plusnet outage reports came from the following cities: Birmingham, Oldbury, Tipton, Kingswinford, West Bromwich, Worcester and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Kidderminster, England
Latest outage, problems and issue reports in Kidderminster and nearby locations:
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Richard Doherty
(@TheKentishBrum) reported
from
Birmingham, England
@Plusnet @plusnethelp Only getting 0.41 Mbps download and 0.04 Mbps upload. Any help?
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Neil Fawcett
(@neilefawcett) reported
from
Birmingham, England
@MissJAFleming @Plusnet Mine has been down since morning. They say there is an outage. Looks as if it is widespread.
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Tim K | The Once and Future Skater
(@shoddyknight) reported
from
Birmingham, England
PlusNet have admitted our Internet stability is terrible, with data showing outages every day for 14 days. They closed my Support Ticket cos I'm swapping my provider in Jan to get FTTP. Wonder maybe if that's additionally to do with their terrible service....
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Patricia
(@Crayzeegal01) reported
from
Birmingham, England
@Plusnet Why does the broadband ALWAYS fail when your office is about to close?
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Athene Secure
(@AtheneSecure) reported
from
West Bromwich, England
@VodafoneUK broadband down AGAIN for the THIRD time in less than three weeks. Truly appalling 'service' - I wish I hadn't moved from the reliable service I used before with @Plusnet
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pj.innovation
(@InnovationPj) reported
from
Bromsgrove, England
@Plusnet - having problems with no mobile service, is this a known problem?
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Neil
(@Mr_neil_c) reported
from
Dudley, England
@virginmedia They said they can’t do anything, just have to pay for 13 days of a service that hasn’t even been activated. Not the best customer service really, left @Plusnet due to them not helping (well trying to leave, seems impossible)
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Baldy
(@Beer_and_Gravy) reported
from
Dudley, England
@Plusnet internet is down in DY8. Sort it out please.
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Richard Baily
(@foraneasylife) reported
from
Birmingham, England
How is getting broadband so difficult with @Plusnet it is more comical than the comedian in the advert! Service drops out, they credit the account. System sees it hasn’t received money, so issues debt letter and stops service. Then told 10 days to get service back. @MartinSLewis
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Wendy Lloyd
(@wendylloyd) reported
from
Birmingham, England
@Plusnet been medsaging you. No response. Internet APALLING for 2 weeks now. I have to work evenings at home just to function. Awful upload/download speeds. Youve done this before. Whenever its not used a while you slow the service right down & I have to do this over again
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Michelle Yeomans
(@Mish80s) reported
from
Birmingham, England
@Plusnet Problem is now resolved. After 4 days of no service. My partner @dazzlefm1 is the the account holder.
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Glyn Taylor-Williams
(@GlynTW) reported
from
Kidderminster, England
@Plusnet @plusnethelp still waiting for you to reply so you can fix my broadband.
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Michelle Yeomans
(@Mish80s) reported
from
Birmingham, England
@Plusnet We are with plusnet. We reported a problem with our line we have had no service or Internet since Thursday last week BT said it was a problem at the selly oak Birmingham telephone exchange. Still got no service this is disgusting !
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Neil Fawcett
(@neilefawcett) reported
from
Birmingham, England
@HRH_Hattie @Plusnet Mine is off altogether. PlusNet say there is an outage which should be fixed tonight.
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Dave Siddons
(@davesiddons) reported
from
Billingsley, England
@Plusnet just tried to call support and told to call back tomorrow. ???????!!!!!! You have deleted my email. Not just some. Everything!!!!! How do i get support.
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Patricia
(@Crayzeegal01) reported
from
Birmingham, England
@Plusnet My internet service is down again - why does this ALWAYS happen when your office is closed?
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Nicola Cooper
(@StuntKi) reported
from
Halesowen, England
@Plusnet I joined BRSK on 18th July 2025 and was told by BRSK that Plusnet would be cut off on 19th July and I would then be sent my final bill from Plusnet. Plusnet then sent me a bill for another month for a service which I am not using. How do I make a complaint?
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Blahhh
(@kevf12345) reported
from
Dudley, England
@Plusnet Unless you have been a customer for a longtime then you get ignored
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Coops
(@Coops19891) reported
from
West Bromwich, England
Yeah @Plusnet a nationwide Internet outage and not a single word from yourselves in what the issue is or any estimated fix time. That'll do.
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ANDY TPA WBA 🏴
(@b68baggie) reported
from
Birmingham, England
@Plusnet your Internet service is a disgrace 5 engineerers out in 2 months and still you can't stop the faults..... Off to @virginbroadband
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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cath shipley
(@cathshipley1973) reported
@Plusnet the worst customer service I have ever encountered. Terrible company and as soon as I can get out of contract I’m gone! I need complaints team to contact me but getting ignored
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KM🍹
(@keldaaa) reported
@AirtimeRewards hey, can you redeem on plusnet mobile bills as they use the EE network, or does it have to be EE numbers directly? Thank you
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Neale McGeever
(@nealo88) reported
@Plusnet are your services down in the NE37 area?
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Iain Abraham
(@AbetheNaive) reported
@Plusnet my full fibre broadband is down, again! It took until 3pm on Monday to fix, what is going on? I know BT had the same issue so is this the same again and can we get a more permanent fix please?
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kate_morris
(@kate_morris) reported
@Plusnet been trying to follow up connection of a new line made 3 weeks ago in my elderly Mum's new build @Openreach still not registered the line & tell me you could escalate this problem and haven't - despite telling her you have? This is unsafe & dreadful service
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Owen Lobb
(@PokerLobby) reported
Hi @Plusnet I’ve lost signal completely on my phone. Been a customer for a couple of years with no problems, just totally lost signal yesterday at home where it is normally great.
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Chris A Tye Art
(@chrisatyeart) reported
@RLDToo @plusnethelp Tried that - doesn’t seem to work. Also tried on MacOS/iOS/Linux/Win 10 - dead on all of them… until I switch to mobile data. Seems like a Plusnet issue.
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Roxy Larkin
(@roxylarkin) reported
@Plusnet Hi, our house is currently uninhabitable due to a burst pipe since December which is undergoing reinstated works so at the minute we're not using any Internet, is there any help available with bills while we're not able to live there? Thanks
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Simon Dainty☮️
(@SimonDainty2) reported
Good, I phoned the doctor's secretary this morning and was given a load of crap because they have an ICT person in the office. Lied about the Plusnet, hmmn! Famous queue jumping at the bus stop really. I will phone first thing tomorrow. What I need to say is I painful canine hard
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Plusnet
(@Plusnet) reported
@LynnGay159 Hi there Lynn, I'm sorry about that, it doesn't sound right. That can happen if there's a problem with Openreach's address records sometimes. Please send over a DM with your phone number and address when you can and I'll sort it out for you. - Adam - Plusnet Sheffield