Plusnet

Plusnet Outage Report in Houghton-Le-Spring, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Houghton-Le-Spring, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Houghton-Le-Spring and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Houghton-Le-Spring, County Durham, England 11/09/2024 02:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Houghton-Le-Spring, County Durham, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Jarrow, Hartlepool, Chester-le-Street, Sunderland and Stanley.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomJarrow E-mail
United KingdomHartlepool Internet
United KingdomNewcastle upon Tyne Internet
United KingdomChester-le-Street Internet
United KingdomSunderland Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Houghton-Le-Spring, England

Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • gavinhlancaster Lord Gavin Lancaster (@gavinhlancaster) reported from Hartlepool, England

    Hi @Plusnet @plusnethelp i have an ongoing issue with my internet of having no connection, i can not get through to anyone and i feel like i am getting no where. Do i need to go elsewhere? £45 per month is crazy when i don’t even get a connection

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SnahBhatti Snah Bhatti (@SnahBhatti) reported

    @bt_uk Thanks @bt_uk better service in one tweet than 6 phone calls with @Plusnet

  • GwilymRD GwilymRD (@GwilymRD) reported

    @Plusnet Hi, @unltdwebhosting have responded to my ticket saying they are blocking the access to my own sites!!! I have another issue with email blocking as well so it's best to stop using this bunch #unlimitedwebhosting !!!

  • SnahBhatti Snah Bhatti (@SnahBhatti) reported

    @bt_uk @BT how long would it take for me to get internet from you? @Plusnet have let me down massively!

  • 198kHz Martin (@198kHz) reported

    @Plusnet Hope supply chain problems aren't affecting di-lithium reserves.

  • thorburn_mandie Mandie Thorburn (@thorburn_mandie) reported

    @Plusnet your contact number needs updating, I have tried to contact you on both numbers on your website which no longer exist. I am trying to find out why my internet for the past 2 weeks has been shocking, not a very happy customer here

  • Plusnet Plusnet (@Plusnet) reported

    @natashasiena Hi there, I'm sorry to hear you're having issues getting through to someone. You can let us know if there is anything we can help with over here. - Curtis, Plusnet Sheffield

  • DasB01833515 Das B (@DasB01833515) reported

    @Plusnet It's back with signal now, thank heavens. Hopefully all okay from now on. Not sure what was happening, but am grateful for your response.

  • tricyclist100 tricyclist♂ (@tricyclist100) reported

    @Plusnet Not to worry - I ended up calling support on the phone.

  • dtoutoungi Danielle Toutoungi (@dtoutoungi) reported

    @plusnethelp @katjdenham Incredible level of incompetence from Plusnet: arranged a broadband upgrade for my mum, specifically agreeing for the switch not to happen till next Friday when I am there to help her sort it... 1/2

  • SnahBhatti Snah Bhatti (@SnahBhatti) reported

    @Plusnet @plusnet is the worst customer service and broadband provider! I suggest you contact me ASAP! This is the biggest regret of my life choosing you