Plusnet Outage Report in Houghton-Le-Spring, County Durham, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Houghton-Le-Spring, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Houghton-Le-Spring and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Houghton-Le-Spring, County Durham, England 12/05/2023 20:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Houghton-Le-Spring, County Durham, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Lanchester, Durham, Gateshead, South Shields, Sunderland and Hartlepool.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Houghton-Le-Spring, England

Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MelJPotter Mel Potter (@MelJPotter) reported from St. Ives, England

    @Plusnet is anyone available to help please?

  • taveliahf b (@taveliahf) reported

    @Plusnet why does no one respond from your customer service team? Your phone number also doesn’t connect!

  • nojo1973 Pete Nolan (@nojo1973) reported

    @Plusnet WHY are you not answering me ???? BAD customer service @MartinSLewis

  • MrDuncanD Duncan (@MrDuncanD) reported

    @Plusnet calling your Customer Support number…it’s been 15 minutes on hold and I’ve not yet been able to speak to anyone. How long would you suggest I wait?

  • CrippleGirl Lisa Jonas (@CrippleGirl) reported

    .@Plusnet how do I get help from a human if the problem I have is that I can't make calls? I can't call 500 as I can't make calls and the chat bot on the website keeps sending to the help page which tells me to call 500. How do I get my problem resolved?

  • Anton13579 Tony (@Anton13579) reported

    @Plusnet I have used two different browsers , safari and google. But both fail. It’s almost like I need a different IP address each time to enter the website? Cookies issue would have been solved by a different browser…

  • melly_phoenix drawntosew (@melly_phoenix) reported

    @Plusnet 45 minutes left for your advocate team to contact us after being promised at 8am that they 'had' to call us the same working day, 3 weeks no internet, appalling service @WeAreOpenreach @Ofcom

  • will_carver Will Carver (@will_carver) reported

    @Lizzy11268 @Plusnet That is all. Customer service is brilliant.

  • Jacdee2017 Jac2017 (@Jacdee2017) reported

    @Plusnet Why is Plusnet not updating us on why we are not being provided with a service. They say they will provide updates but never do!

  • giocazzo1 Giovanni Cazzo (@giocazzo1) reported

    @iD_Mobile_UK congratulations! You win the award for the worst customer service ever from a phone supplier, and I was with plusnet so that is some effort. Are you ever going to respond to my message? I need access to the community forum, that's all. Please? Anyone there?