Plusnet

Plusnet Outage Report in Sunderland, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sunderland, England 02/17/2026 03:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (8%)

    E-mail (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Washington, Newcastle upon Tyne and Wallsend.

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City Problem Type Report Time
United KingdomWashington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Richard_Parker Richard Parker (@Richard_Parker) reported from Doncaster, England

    That’s my broadband reluctantly changed. @Plusnet you have been brilliant and hope one day I’ll be back with you. All comes down to cost at the end of the day and can’t turn my nose up at saving over £6 a month.

  • Sockpuppet1011 Slock Rocket (@Sockpuppet1011) reported

    @we_are_biscuit @Plusnet I suspect, as mentioned, that there's a Support Tech desperately trying to find a manager to tell them what to do. They used to be great, especially for us techies who wanted to go beyond just consuming the web, but they're not much better than Talk Talk, Sky e.t.c. now. Shame.

  • pat1doughty Pat1doughty (@pat1doughty) reported

    @Plusnet Perhaps you could use your spare time to help Plusnet Mobile, moved my daughters phone to them, they sent me another customers SIM, cut off her phone, sent her on her first holiday since 1st Lockdown, 120 mile drive , 2 young children, no phone! That’ll do Plusnet,Really

  • Olivepug66 Elaine C 💙 (@Olivepug66) reported

    @Plusnet I can’t get on your website. Are there issues?

  • Smorgasbork Chaki@woof.bork 🐺🏳️‍🌈 (@Smorgasbork) reported

    @Red_Amber @LadyKalma @Plusnet Was a plusnet customer when i lived in the UK and they were almost hilariously stupid about pretty much everything. Would not recommend signing up with them, it's not worth it and this just gives their ineptitude a malicious bend.

  • KaylaKraftYT KaylaKraft (@KaylaKraftYT) reported

    @Plusnet I was going to be #livestreaming but once again my plusnet internet connection is horrible. 99 problems and your service is all of them.

  • SwadhinataTrust swadhinata trust (@SwadhinataTrust) reported

    @Plusnet Spoke to one of your customer service operatives and sorted the broadband connection within minutes this morning, much better experience this time @Plusnet

  • Vimtotattoo Vimtotattoo 🇪🇺 🕯💙 😷 (@Vimtotattoo) reported

    @Plusnet Hello. Any problems in Sheffield? Phone and Broadband down.

  • robproc Robert Proctor (@robproc) reported

    @Plusnet I need help with my broadband

  • pat1doughty Pat1doughty (@pat1doughty) reported

    @plusnet Perhaps you could use your spare time to help Plusnet Mobile, moved my daughters phone to them, they sent me another customers SIM, cut off her phone, sent her on her first holiday since 1st Lockdown, 120 mile drive , 2 young children, no phone! That’ll do Plusnet