Plusnet

Plusnet Outage Report in Sunderland, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sunderland, England 02/11/2026 16:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Wallsend and Peterlee.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomWallsend Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • neilfisk Neil Cameron (@neilfisk) reported

    @Plusnet Hey, is there issues with broadband? Can't connect

  • Plusnet Plusnet (@Plusnet) reported

    @whosthemummy2 Hi there, thanks a lot for reaching out and I'm sorry to hear this. Please can you clarify which password you're having trouble with? Is it the password to connect devices to your router? Or is it the password which you're using to log into your router? -Adam - Plusnet Leeds

  • tolland Tom H (@tolland) reported

    so my @plusnet broadband goes down.. @plusnet say I should plug my modem into the BT test socket and leave it like that for 2 days. 2 DAYS without internet... what will I do.. well probably sit on my phone and tweet about how bad @plusnet are at fixing things.

  • philmonkey Phil Rogers (@philmonkey) reported

    @theroyalfactor @virginmedia @Plusnet that said... the real fibre companies are sniffing around the area, so there's a very good chance that VMO2 are now on notice and even more so if I have to call them for an outage...

  • cambrianguy Clive Sedgebeer (@cambrianguy) reported

    Think I might cancel my switch to @Plusnet not as helpful as they claim to be I am afraid

  • whosthemummy2 Caroline 🔥 #BlackLivesMatter #EndFascismNow (@whosthemummy2) reported

    @Plusnet Trying to connect my phone, and my daughters phone was also having issues and her computer was not connecting well either. It’s the wireless password key

  • mcbazza B:\a.zza (@mcbazza) reported

    @Plusnet Qs: for you: (I'm guessing you use OpenReach). If OpenReach were doing planned works in a customer area, (a) would you be notified and (b) would you pre-warn those affected customers?

  • rossDCv1 Rossikins (@rossDCv1) reported

    @LeahMarie1988 @Plusnet @Misslockstock Leah, what issue are you facing out of interest? Poor signal, speed, drops?

  • rolynhome Rolynhome Is #StayingInStayingAlive 🕷🕸⚫ (@rolynhome) reported

    @Plusnet I am referring this to the Omudsman. Your method of non-customer service is atrocious.

  • B4EKFILE abbie’s new acc (@B4EKFILE) reported

    @Plusnet i’m having trouble with my broadband. my router’s light is blue but i can’t connect to the wifi on any of my devices & i can’t find any answers online