Plusnet

Plusnet Outage Report in Sunderland, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sunderland, England 02/21/2026 05:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Washington and Wallsend.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomWashington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Lizzyr59 Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • codemon18429317 codemonkey (@codemon18429317) reported

    @jayrayner1 @virginmedia Only 15 minutes?! Just think yourself lucky you're not with Plusnet. Talk about abysmal customer service!

  • Olly_TCGaming Oliver Turp (@Olly_TCGaming) reported

    @Plusnet can't get in touch with support over the phone or online. Been trying for 3 weeks, on hold for over an hour each time without any answer. Can someone DM me asap. Need to rebook an engineer.

  • howareyouzhang Happygod London 倫敦 ロンドンっ (@howareyouzhang) reported

    @Plusnet thank you for reply, I have been away due to no internet in the house. I have been calling Plusnet and the problem was solved, thank you!

  • MsAndyPT Ms P (@MsAndyPT) reported

    @Plusnet I have tweeted twice now having failed to get through on the phone. I am still waiting for broadband connection or an explanation! Terrible service.

  • jono_pce Jonathan Roberts🇺🇦🌻🚴‍♂️ (@jono_pce) reported

    @TheSulks @Plusnet Had our account with them for a while and I am very happy with the service. We are paying less now for a higher connection speed than when we first started.

  • RobinGasc Robin Tracey (@RobinGasc) reported

    @Plusnet My phone service is out, I am in Selsey on the south coast. I have had no phone service all day

  • timsimmons_1 Dr. Timothy Simmons (@timsimmons_1) reported

    For crying out loud, @Plusnet, it's impossible to get through to customer support and I need to reschedule an engineer visit. It's no use telling me what the "best time to call" is, when I'm at work.

  • Ham_hater1976 John Forster (@Ham_hater1976) reported

    @Plusnet i have tried day after day to speak to someone about several issues. You have booked an engineer to visit me next week and I can't make the appointment. Also my bill is wrong. Any chance of someone,anyone, answering tbe phone....?!

  • elsa_peter Peter and Elsa (@elsa_peter) reported

    @Plusnet No thank you...you will only try to get me to get a new contract with Plus et which I will never ever will...total lack of understanding!

  • nilid69 - (@nilid69) reported

    @Plusnet always jokes when a company screws themselves out of money so popping this on the twitter rather than call. You've thrown hissy and cut our internet, 4 days before next direct debit due. Now no set up a new direct debit, you go **** self 🖕 3 4G quicker and £20p/m less