Plusnet Outage Report in Sunderland, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (63%)
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Wi-fi (17%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Peterlee and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@FionaGowenlock There are a few changes I can make to the router remotely which should help improve your Wi-Fi performance. So if you're happy for me to proceed with this; let me know and I'll get on this for you. -Tony Plusnet Sheffield
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Mary
(@MissMaryCL) reported
Hello @Plusnet - I'm a new customer (not quite connected yet) and I seem to no longer be able to quickly leave a message for you on my account without having to call you. I would appreciate being able to DM so you can pass on a message to customer service to add to my account?
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Kiron Reid
(@KironReid) reported
@Plusnet Hi team, I'm abroad in Serbia & can't make or receive calls on my UK SIM. Texts are received. Wouldn't make calls as too expensive, but. Rang customer service 10 March. Any fix? Previously with 3 advisers never knew needed to change network to get texts. Not fixed calls
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Alisa Ardini
(@memolek77) reported
@Plusnet Thank you. No worries we’ve spoken with one of your advisors who was actually pretty rude. Our router needs replacing but we have to pay for it unless we get a new contract with you! We’ve been your customers for 3 years!
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RachelKoz
(@RachelKoz) reported
@Plusnet So you're saying that next month it will be the actual price of the service, £28.40?
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Charlotte Sears
(@charlotte_sears) reported
@Plusnet serious issues this week with broadband. Router is constantly orange - I've followed all trouble shooting and getting nowhere. Tried to ring and can't recognise my choices.
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no body
(@shrew69) reported
@nikkiwba It is a standard product now called SoGea, Broadband needs a phone line (unless full fibre) but this product doesnt actually activate the number part. All providers should do this product. Plusnet do the best deals and have decent customer service even though they are BT!!!
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♡Kat♡
(@MarraBob) reported
@Plusnet hi, my service was restricted as I paid a mere 2 days after my bill date-bit unfair that you literally get no chance to pay your bill! However, I have paid this morning and normally comes back on straightaway, but this time it's still not working :-(
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Fiona Gowenlock
(@FionaGowenlock) reported
@Plusnet at the moment it seems to be working, so maybe it just needed to settle down, thanks. Just a strange situation to be disconnected when working on a house two doors away!
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coffeesteve
(@coffeesteve3) reported
@Plusnet Service cancelled. No further issues or queries! Thanks though!