Plusnet outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: East Boldon, Newcastle upon Tyne, and South Shields.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	13 seconds ago
East Boldon	E-mail	1 month ago
Newcastle upon Tyne	E-mail	1 month ago
Newcastle upon Tyne	Wi-fi	1 month ago
Newcastle upon Tyne	Internet	1 month ago
Newcastle upon Tyne	Wi-fi	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  stevegaish (@stevegaish) reported 2 minutes ago from Whickham, England

  @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

• 
  Scott ⚫️⚪️ (@LeDreamboat) reported 17 minutes ago from Sacriston, England

  Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

• 
  Lynn Dixon (@mouse5555) reported 20 minutes ago from Newcastle upon Tyne, England

  @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

• 
  Philip 👌🏼 (@fredspoon) reported 26 minutes ago from Chester-le-Street, England

  Broadband down at home @Plusnet not great said there some fault needs and engineer.

• 
  Outdoorsey (@2012neil2012) reported 33 minutes ago from Dunston, England

  @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

• 
  John Adams (@Johnad25) reported 36 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• 
  Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported 41 minutes ago from Sunderland Bridge, England

  Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

• 
  Block & Bottle (@BlocknBottle) reported 42 minutes ago from Walker Gate, England

  @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

• 
  Lizzy Robinson (@Lizzyr59) reported 44 minutes ago from Newcastle upon Tyne, England

  @Plusnet Outage in Newcastle? No broadband since 8pm

• 
  John Adams (@Johnad25) reported 55 minutes ago from Durham, England

  From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

• 
  Joanne Emerson (@remenos) reported 57 minutes ago from Sherburn Hill, England

  @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Morgan (@morganjonestech) reported 6 minutes ago

  @LiamFromOrlando @SSOUIC Nope, I was having trouble with my ISP router (PlusNet) when I first using the HomePod mini as the audio output for my Apple TV, but I bought a pair of eero routers and have had zero issues since, until the past few days where this bug started.

• 
  GM Mark Howitt (@MarkHowitt) reported 6 minutes ago

  @bt_uk Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  dave mitton (@davmitt) reported 8 minutes ago

  @Plusnet brilliant, coming up to the end of my contract and all of a sudden your internet has gone proper ****, surely you should be making it better so I renew

• 
  Prof Neil Martin (@ThatNeilMartin) reported 12 minutes ago

  Hey @Plusnet , you bandits. You fail to inform me clearly that I'm out of contract, then whack my bill up by 100% while then offering me one that is 100% less. Why not offer the latter in the first place? Vile shower @Ofcom @WhichUK Oh, and your emails are dead donotreply ones.

• 
  Cyberax (@CyberaxUK) reported 12 minutes ago

  @Plusnet Hi - As I said in my DM the only option available by that link is a phone call and I can’t do that unless you want to hear someone coughing instead of talking…. Could you escalate to someone who can help please?

• 
  gary farr (@mrgfarr) reported 13 minutes ago

  @EE And that means if my connection goes wrong you want me to set up an entire other router, and then change my devices to work with that new router just so you can word for word a script instead of being like the @Plusnet support I used to get that just gave me information and trust

• 
  MachLoopWales (@MachLoopWales) reported 19 minutes ago

  @Nolberto099 @ArmchairAdml Not missing the point at all. Well done. It's a common business model to increase charges after the 'new customer' period. There's no loyalty either way, just leave and get the same service from Plusnet/EE (same company as BT) for far less. Takes minutes.

• 
  Barrelrogue1723 (@Barrelrogue23) reported 19 minutes ago

  If yr a gamer AVOID @Plusnet Slow speed 100% Slow connection! Terrible provider! Its like they are stuck in the 90's for speed/Internet. Avoid for gaming 110%!!!

• 
  Flower Pot (@FlowerP79667758) reported 23 minutes ago

  @Plusnet Hello, We have contacted Plusnet and Ofcom. As Plusnet is the customer of Open reach it is Plusnet who is responsible for making a complaint to Open -reach. Apparently as our service provider faults should be addressed and rectified in two days. We have already been 8 days without the internet and if Open-reach do not come until next Wednesday that will be two weeks.

• 
  Jaime Dodd (@JDSuker) reported 25 minutes ago

  Try @Plusnet treat their existing customers so much better!