Plusnet Outage Report in Sunderland, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Wallsend, Newcastle upon Tyne and Peterlee.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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Philip 👌🏼
(@fredspoon) reported
from
Chester-le-Street, England
Broadband down at home @Plusnet not great said there some fault needs and engineer.
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@Begoggled_Bear Hi Jono! Sorry to hear you're having trouble connecting, I've been looking through your account and sent this off to a back office team so it can be sorted out. This will be done within the next 4 working hours. - Curtis, Plusnet Sheffield
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Carly Whitewood
(@carly_whitewood) reported
It also left us with no internet as they/@VodafoneUK didn’t cancel our cancellation with plusnet. I work from home & am self employed so this is pretty annoying. Vodafone kindly let us use a dongle for free for now but it’s not the best signal so I’m struggling. @CityFibre
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David Wilson
(@fatboy_no8) reported
@Plusnet Ha ha ha, no replies to my twitter message of 5 days ago, no sign of a fault fix, booking appointments without discussion with me, inventing causes of fault, reported by Openreach engineer as lying to me... not sure your definition of quality matches mine Am happy to discuss
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Chris Devlin
(@christoffski82) reported
@Plusnet hi, your mobile service is absolutely abysmal abroad and in the uk, your customer service is on a par with your signal if not worse. I am cancelling my contract as soon I get back from holiday.
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Adam Beesley
(@Adrbees1) reported
.@Plusnet No response? Typical of such a poor company with inept customer service.
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Addings Up
(@AddingsUp) reported
@Plusnet Wow, great service, Curtis! Only two days to respond on Twitter! Am I impressed? No. In the meantime I had time to remember I'd been meaning to move my 2 accounts elsewhere.
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Chris Devlin
(@christoffski82) reported
@Plusnet any danger of a reply to my dm’s? I have no signal on my phone again! If I don’t get a reply today I’m cancelling my direct debit.
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John Firth
(@Jockfirth) reported
@Plusnet on holiday. App won’t work/sign in. Reset password twice. Still won’t work! #FirstHurdleFail #fail #FirstWorldProblems
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Panther Aella-Brenna Pippa Bramley
(@Aellabrenna) reported
@Plusnet It came back by morning so I guess there was an issue with the lines...thank you for getting back to me!
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bookgirl999
(@bookgirl999) reported
@Plusnet Hi, would you please be able look in to a mobile billing issue as I'm struggling to get through on the phones? My plan's changed but I'm still getting charged the old amount. Not a huge difference but it is incorrect.