Plusnet Outage Report in Sunderland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 15: Problems at Plusnet
Plusnet is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (7%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay and Peterlee.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Whitley Bay |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Peterlee |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Wright
(@timmybanana) reported
@Plusnet Sounds like you definitely need to look into this??? That's what you've been doing since we first signed up. If you read the original tweet it states what has been done so far. A complaint has now been logged because contracts should work both ways!!!! @Ofcom
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LunarSlayer | Lily
(@NavaronePage69) reported
okay, wifi works. i would like to burn plusnet HQ to the ground but knight every single support staff they have
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Rupert wilson
(@Oxfordite) reported
@nw_nicholas @Plusnet I have seen homes lacking a modern NTE5, split-face, master socket, with a very old 1970s PostOffice ‘BT’ rounded rectangular termination/junction box where the telephone line comes in.. this can be a problem. What did OpenReach check?
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Damian Hughes
(@DamianPHughes) reported
@Plusnet Sorry, that should say 4th day with NO mobile phone service.
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LunarSlayer | Lily
(@NavaronePage69) reported
Finally time to sleep I think. Been at WiFi all day and I can confirm, I won't be recommending plusnet to anyone this is stupid and I hate being this anxious and angry over a plastic box with a blinky light. Gonna be a big girl and phone them, and get it sorted then
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Mr Ethical
(@nw_nicholas) reported
@Oxfordite @Plusnet New router - speed is fine, just that the router goes down frequently, all sorts of flashing lights
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Rupert wilson
(@Oxfordite) reported
@nw_nicholas @Plusnet Which, presumably, has PlusNet finger OpenReach capacity issues (Did OpenReach attend at such a busy time to see the reality?), or to ponder REIN, which is more common at times of high power consumption/devices powered on/off.. Do power cables share poles with telephone wires?
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Damian Hughes
(@DamianPHughes) reported
@Plusnet Last day of November, and the day with NO mobile phone service. There is also no clear way to find relevant information on service status. I have no idea why the service is down, or whether it is widespread. Can you enlighten me and say when service will be resumed? SK23 area
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Rupert wilson
(@Oxfordite) reported
@nw_nicholas @Plusnet Checked your wifi or your Internet connection? How old is the router? What fault do Plusnet suggest is occurring? Eg. REIN? Is speed up/down the issue? Do you monitor this to see if it is linked to weather (such as rain getting in to BT junction boxes)?
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GB
(@GS_Designer) reported
No signal with @Plusnet in SK23 for 4 days now - what's happening?