Plusnet

Plusnet Outage Report in Sunderland, England

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The latest reports from users having issues in Sunderland come from postal codes DH4.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sunderland, England 03/12/2026 01:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Sunderland, Newcastle upon Tyne and Washington.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomWashington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • cameron93walker cameron walker (@cameron93walker) reported

    @Plusnet why had your signal been non existent regularly for the part 10 days in cb6 area

  • Collarnumber88 Lee (@Collarnumber88) reported

    @Plusnet Lost my Broadband for 2 weeks, all sorted now. Your Customer Service Team have been outstanding throughout. 👍

  • RemingtonNorman Remington Norman (@RemingtonNorman) reported

    Plusnet - spent over an hour trying to sort out lamentable speeds - download 0.2Mbps, erratic. No resolution. Not recommended #plusnet

  • Plusnet Plusnet (@Plusnet) reported

    @deejmakey Hi, sorry to hear you're having issues with your console. Can you let us know if you have tried alternative cables and ethernet ports as well as trying any other device with the same cable and port to see if the issue persists? Dan Plusnet Sheffield

  • stevedocs Steven Doherty (@stevedocs) reported

    @Plusnet hey. My router is making W crackling noise. It’s hub one. Can’t find any help online. What can I do

  • Ohfishcakes Kraig Ⓥ 🌱🎃 (@Ohfishcakes) reported

    @Plusnet I’m guessing that my internet has lost the stability that you originally, put on it to make it run smoother? It’s been running poorly even on a wired connection.

  • B_Stiltskin 💎🌱 𝔹𝕦𝕞𝕓𝕝𝕖𝕊𝕥𝕚𝕝𝕥𝕤𝕜𝕚𝕟 🌱💎 (@B_Stiltskin) reported

    In a world were everyone needs WIFI, just to accomplish work? Can I please ask why @Plusnet @plusnethelp takes 2 days to set up? Also, I want to know what the return policy is, because this is absolutely shocking service!!!

  • LondonBoyPuffy Wolf Of Brixton (@LondonBoyPuffy) reported

    Gone through almost 100gigs in two weeks which is at my expense which most of it @Plusnet won’t cover all because @WeAreOpenreach can’t fix this issue and continue to lie about completion times. What’s more shocking is that they have no method in place to provide a service for

  • megabren Bren (@megabren) reported

    @Plusnet hi there, I'm in Spain and my phone's not connecting to any networks. I can't see if Roam Like at Home is enabled on my account, can't see how to enable it on your website, and can't call you because I'm on wifi. Any help?

  • deejmakey D_J_MAKEY (@deejmakey) reported

    @Plusnet for some reason my PlayStation 4 has decided it doesn’t want to connect via lan line after working before. Works on wifi but the speed is too slow on wifi. Please advise