Plusnet Outage Report in Sunderland, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (16%)
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Total Blackout (9%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Jarrow, Chester-le-Street and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Jarrow |
||
| Newcastle upon Tyne |
Internet | |
| Chester-le-Street |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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Lizzy Robinson
(@Lizzyr59) reported
from
Newcastle upon Tyne, England
@Plusnet Outage in Newcastle? No broadband since 8pm
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Philip 👌🏼
(@fredspoon) reported
from
Chester-le-Street, England
Broadband down at home @Plusnet not great said there some fault needs and engineer.
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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stevegaish
(@stevegaish) reported
from
Whickham, England
@Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Tierney
(@HollywoodPops) reported
@Plusnet I already did. 10 months ago, over and over again, when the problems first started (2 weeks in to my contract) funnily enough now that I’m close to leaving someone has replied. Literally the worst customer service I’ve ever experienced. Will be recommending against using Plusnet.
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Kraig Ⓥ 🌱
(@Ohfishcakes) reported
@Plusnet Hi, I did the test on Ethernet and the problem was I was getting latency spikes. I spoke to the company and they heavily insist it’s down to my ISP
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mark Hughes
(@Mark56623345) reported
@StevenNT @a516digital It's not only affecting plusnet, someone I know at work has had a similar issue with talk talk. And surprise, hes back on sky as well.
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G E Loach
(@g_e_loach) reported
@Plusnet We have already been in contact with the support team multiple times a day for over a week and we have been in contact with BT Sport. No one is resolving the issue. I have now made an official complaint due to the lack of resolution.
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James Brooks
(@GavinFBear) reported
@Plusnet Thanks for promising a callback within 24 hours. This was around 44 hours ago. No call yet. Plusnet truly have a remarkable attitude towards customer retention. I had been a happy customer for many years now but was apparently of no value.
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Peter Lambert
(@MrPeterLambert) reported
@Plusnet That't what I did. I've been told twice that I have to agree to the higher charges. I've raised a formal complaint and will pass this on to the communications ombudsman for the false advertising and pressure to take a new 2 year contract.
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erika phillips
(@paddington19) reported
I have power of attorney over my mother's financial affairs (as she is dying of cancer) and they still wouldn't let me cancel her contract #terribleservice #donotuseplusnet. If we cancel her direct debit #Plusnet will charge us more due to being in arrears!!!!
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Plusnet
(@Plusnet) reported
@g_e_loach Hello, I'm sorry that you are receiving connection issues when using BT Sport. Please could you direct message your account username and our technical trained agents will take a look into this. All the best - Beth Plusnet Sheffield
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It can't be worse than 2020, surely?
(@richardemeehan) reported
@Plusnet since a power cut in the Heathrow area on Monday, broadband service has been incredibly inconsistent. Frequently dropping altogether. Sometimes I can't even access the broadband speed test to see how slow it is.
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Muneeb.
(@02muneeb) reported
@Plusnet I bought fibre broadband from you and I was promised minimum speeds of 60mbps but I have 1mbps download speed. Please can you fix this???