Plusnet Outage Report in Sunderland, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (63%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
E-mail (5%)
-
Phone (1%)
-
TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Peterlee and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
||
| Peterlee |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
-
Philip 👌🏼
(@fredspoon) reported
from
Chester-le-Street, England
Broadband down at home @Plusnet not great said there some fault needs and engineer.
-
Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
-
Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
-
John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
-
Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
-
Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
-
Lizzy Robinson
(@Lizzyr59) reported
from
Newcastle upon Tyne, England
@Plusnet Outage in Newcastle? No broadband since 8pm
-
Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
-
Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
-
John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Joy
(@joy__miriam) reported
@Plusnet No you're not. I had to increase broadband in April at start of pandemic because couldn't get through to tech support and speed had plummeted. Now being charged early exit fee to leave after over five years. Will never return.
-
Rob Johns
(@robjohnsinfo) reported
My #plusnet broadband is down today. All lights are on but devices kept hanging. Hopeless trying to contact anyone by phone - kept on hold subjected to endless, mind numbing Christmas music. Very poor customer service. What to do? 🤔 @plusnethelp
-
Connecting With D.O.T.S - EP OUT NOW
(@TheWolfofDonSt) reported
Actually missed the bells because my WiFi is so ****. Eat my entire ******* @Plusnet. (To whatever customer service rep has to see this message i’m sorry and I hope you have a lovely year)
-
Joy
(@joy__miriam) reported
@Plusnet But not when you find out how heartless you are. I had to increase broadband April at start of pandemic because couldn't get through to tech support and speed had plummeted. Now being charged early exit fee to leave after over five years. Will never return.
-
Jofroop
(@jeffreydaniel22) reported
Plusnet WiFi is garbage
-
David matthewan56
(@matthewan56) reported
@Plusnet wild ride you killed my brother April 28th forced to go in work in sheffield plusnet office refused work from home due to money constraints and advsed dont work dont get paid You killef him so you horrible company wild ride indeed will see you in 2021
-
Rach
(@aitch_R_aitch) reported
@58ALL @Plusnet Lauren, I've spoken to 4 CS reps on the phone, been kept on hold for 45 minutes, still got no service and pretty bored with the whole thing - I'm not sure that sending you a DM is gonna improve the situation! "Installed" on the 29th and still sat looking at flashing red light 😤
-
Victoria Barns
(@vicster28) reported
@Plusnet do you have an email that I can reach someone to discuss issues with WiFi? The website doesn’t seem to be working for me and your chat isn’t available
-
Theodore Bagwell
(@theodore_bagwe) reported
@Plusnet There are people like me up and down the country that cannot get online because of your dreadful service
-
Rosie L
(@DONNYDIVArl) reported
@joycie01 @Plusnet It's quite entertaining really. No one wants to take responsibility for resolving matters 1st world problem really