Plusnet

Plusnet Outage Report in Sunderland, England

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The latest reports from users having issues in Sunderland come from postal codes SR5.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sunderland, England 11/24/2025 12:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Sunderland and Newcastle upon Tyne.

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City Problem Type Report Time
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @Plusnet trying to get support here but no one answers

  • HoldenMadickie Holden (@HoldenMadickie) reported

    .@Plusnet maybe having assigned caseworkers to your most severe customer support cases doesn't help if they're the only people who can seemingly do a single ******* thing to help. Your customer support workflow is a shitshow.

  • tara_pickstock Tara pickstock (@tara_pickstock) reported

    @Plusnet hi my broadband has been incredibly slow and just buffering the last few weeks my phone keeps disconnecting I don't have time to sit in que on the phone can someone please contact me please as this has been on going issue for weeks now annoying paying my full bill

  • ShareZone5 Draft (@ShareZone5) reported

    @Plusnet check your direct messages please, my broadband is not working

  • AlexKnight68 Alex Knight #FBPE #FBPA (@AlexKnight68) reported

    Hi @Plusnet, my caller ID has never worked. Your troubleshooting guide says to dial *#234# and I get the message "Sorry, the service requested is not available" even though caller ID is active on my account🤔. Please can you help?

  • nathan_devo Nathan (@nathan_devo) reported

    @Plusnet has award winning customer service? My internet has been unusable for over 2 weeks now, and despite sending 2 engineers (1 didn’t even show up) I have to take another day off work to wait for a 3rd. Nothing but lies, and time wasting from them.

  • janeccy18 jan eccleston (@janeccy18) reported

    @Plusnet disgusting service to my in-laws (both aged 80+). Have been getting an average of 1.5-2 mb speeds for years so internet useless. Found them a rural supplier of 22mb and you want to charge them £200 to end their contract. What about your min speed guarantee or fairness?

  • davidzsmith1 Smudge (@davidzsmith1) reported

    @Plusnet are you kidding me? Trying to cancel, left the country, you say we have to call, well no I opened on email why not close by email? So you say send letter, enclose info all except phone numb as no one uses house num anymore, now I get email saying you can’t verify? mad

  • KintalineFarm Kintaline Farm (@KintalineFarm) reported

    @Plusnet been waiting for over 24 hours without 4g, any phone or data. Have messaged repeatedly, answered then ignored. Cannot phone, no way to contact on Web, how can anyone get support ??? I need help please

  • CaroleGriffit13 Carole Griffiths (@CaroleGriffit13) reported

    @doboy110 @POLITlCSUK My second hand android phone has Google maps, my monthly payment to my service provider Plusnet is £8.