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Plusnet Outage Report in Sunderland, England

Why is my Plusnet service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Sunderland come from postal codes DH4 .

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland, and Washington.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 18 days ago
Newcastle upon Tyne Internet 18 days ago
Sunderland Internet 27 days ago
Newcastle upon Tyne Internet 1 month ago
Newcastle upon Tyne Internet 1 month ago
Washington Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • stevegaish
    stevegaish (@stevegaish) reported from Whickham, England

    @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

  • Johnad25
    John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • Johnad25
    John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • mouse5555
    Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • LeDreamboat
    Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • remenos
    Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • fredspoon
    Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • Lizzyr59
    Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England

    @Plusnet Outage in Newcastle? No broadband since 8pm

  • HannahRose1401
    Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • 2012neil2012
    Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • BlocknBottle
    Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • superfastsax
    Richard Greenfield (@superfastsax) reported

    @Plusnet absolutely shocking you’ve still got email issues , seems to reinforce the trend to avoid ISP for email

  • jackson25861362
    The Jacksons (@jackson25861362) reported

    @Plusnet is there anyway to get my reward as I’ve missed it by a few days? Didn’t realise I had to claim it, assumed it was automatic. I’ve already had to fork out for a new (non Plusnet), router as the two you’ve previously sent have never worked properly. Wifi always drops-out.

  • McleanRoddy
    roddy mclean (@McleanRoddy) reported

    @plusnethelp @Plusnet >24 hrs no satisfactory email service missing time critical stuff. No confidence in you y’day sorted by tomorrow morn this evening sorted shortly, alt soln not effective nor reliable #behonest

  • MartinKPearson
    Grandad Martin 👴🏻💙 (@MartinKPearson) reported

    @Plusnet @HelloFromMarcus ...how many hours without service now Marcus??

  • Helenintgarden
    Helen (@Helenintgarden) reported

    My @plusnet email address isn't working properly... I'm struggling to send a couple of emails on my phone... and noticed some messages coming through late... Thankfully did a search & saw that they are having problems... but not sure what to do with the messages I need to send...

  • Kazziee
    Karen Palmer (@Kazziee) reported

    Whats up with @Plusnet service? WiFi a bit pants and no emails for 2 days. Never had any problems before 😢😢

  • JambyBray
    jamb (@JambyBray) reported

    .@Plusnet sucks, no email access since Tues, and now my internet is down as well! Great!

  • mungerville
    craig branson (@mungerville) reported

    @Plusnet @RobertMHill When will this be? Today? Tomorrow? Next week? Never?

  • Arta_Crossman
    Arta (@Arta_Crossman) reported

    @Plusnet hi, my internet is so slow I'm having to tweet this complaint using data. It's about 0.5bps on average. And this is after waiting two months to just be connected. What can you do? Not being given the speeds promised at all.

  • digitalmaverick
    Digital Maverick (@digitalmaverick) reported

    Hey @plusnet. We are into our 3rd day of nightmarish email service. Your response is absolutely shocking. When will your webmail be usable as a service again?