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Plusnet Outage Report in Sunderland, England

Why is my Plusnet service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Sunderland come from postal codes DH4 .

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland, and Washington.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 16 days ago
Newcastle upon Tyne Internet 16 days ago
Sunderland Internet 25 days ago
Newcastle upon Tyne Internet 1 month ago
Newcastle upon Tyne Internet 1 month ago
Washington Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • HannahRose1401
    Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • mouse5555
    Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • Johnad25
    John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • 2012neil2012
    Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • Johnad25
    John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • BlocknBottle
    Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • remenos
    Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • LeDreamboat
    Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JKav87
    Jordan Kavanagh (@JKav87) reported

    Super rich for PlusNet to keep hitting me with retargeting ads when a) I’ve been Googling why my internet speed is slow and b) I’m already a customer

  • Adamgeorge_96
    Adam (@Adamgeorge_96) reported

    @Plusnet @plusnethelp have got to the worst internet provider I’ve ever dealt with and haven’t even managed to use their services yet! Signed up with them 3 weeks ago, two routers shipped to a home and work address. Neither delivered and no reason why from them!Wouldn’t recommend

  • WillTullett
    Dr William Tullett (@WillTullett) reported

    Anybody I know who is with Plusnet and who has replaced the standard router (if so is there a router you recommend)? Seems standard one has bad reputation for dealing with multiple devices - I'm thinking it might be at the route of my Zoom and Teams calls being constantly dropped

  • EE
    EE (@EE) reported

    @tracebicyturner Hiya Tracy, we wouldn't want you to have any issues with your texts. I'd love to help. Can I just confirm if you're on Plusnet or EE, please? -Monika

  • TamsinSandy
    Tamsin Sandy (@TamsinSandy) reported

    @plusnethelp @Plusnet I received a call yesterday after submitting an official complaint and was told he would be personally helping resolve this. Today I get a call from him explaining my engineer had cancelled after I waited 4 hours, and couldn't tell me why and couldn't.. pt 5

  • absthfc
    😉 (@absthfc) reported

    @CameronC997 Plusnet are decent Had sky & bt both crap

  • sunflowrrbinnie
    cait✨✨ (@sunflowrrbinnie) reported

    why is plusnet wifi so crap? they say to upgrade your deal yet give you no upgrade options. i cant even watch a youtube video in 240p without it buffering. unbelievably bad when we can finally look at a different contract will NOT be with plusnet anymore😡 @plusnethelp

  • KingPsyon
    King Psyon (@KingPsyon) reported

    @plusnethelp thanks for the link to cancel my account with plusnet. I will take a look at that later. I assume, as plusnet raised the price during contract, I can leave without penalty? I am happy to stay with Plusnet, service is good, but I am very unhappy about the in contract price rise

  • TamsinSandy
    Tamsin Sandy (@TamsinSandy) reported

    @plusnethelp @Plusnet to me. Honestly cannot believe it, how plusnet act like they provide good customer service is beyond me! And half the people I have spoken to have simply denied all wrongdoing. Simply avoid plusnet at all costs is all I have to say!

  • CatLockett72
    Catherine Lockett (@CatLockett72) reported

    @Plusnet hi, when will you support short form (5 digit) text messaging? Bad enough I can’t donate to charities this way, but now can’t reply to important, secure questions coming to me in this format from my bank. Please move with the times Plusnet!