Plusnet outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: East Boldon, Newcastle upon Tyne, South Shields, and Wallsend.

City	Problem Type	Report Time
East Boldon	E-mail	21 days ago
Newcastle upon Tyne	E-mail	21 days ago
Newcastle upon Tyne	Wi-fi	29 days ago
Newcastle upon Tyne	Internet	1 month ago
Newcastle upon Tyne	Wi-fi	1 month ago
South Shields	TV	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  stevegaish (@stevegaish) reported 1 minute ago from Whickham, England

  @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

• 
  Philip 👌🏼 (@fredspoon) reported 1 minute ago from Chester-le-Street, England

  Broadband down at home @Plusnet not great said there some fault needs and engineer.

• 
  Lizzy Robinson (@Lizzyr59) reported 4 minutes ago from Newcastle upon Tyne, England

  @Plusnet Outage in Newcastle? No broadband since 8pm

• 
  Outdoorsey (@2012neil2012) reported 13 minutes ago from Dunston, England

  @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

• 
  Joanne Emerson (@remenos) reported 18 minutes ago from Sherburn Hill, England

  @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

• 
  John Adams (@Johnad25) reported 29 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• 
  Lynn Dixon (@mouse5555) reported 38 minutes ago from Newcastle upon Tyne, England

  @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

• 
  Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported 38 minutes ago from Sunderland Bridge, England

  Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

• 
  Scott ⚫️⚪️ (@LeDreamboat) reported 48 minutes ago from Sacriston, England

  Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

• 
  Block & Bottle (@BlocknBottle) reported 49 minutes ago from Walker Gate, England

  @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

• 
  John Adams (@Johnad25) reported 57 minutes ago from Durham, England

  From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  exe | @terminate (@terminate) reported 2 minutes ago

  Dear Data Protection Officer, (or forward too within 30 days to respond) I am writing to make a subject access request under Article 15 of the UK GDPR and the Data Protection Act 2018. SPECIFICALLY REGARDING EE CONTRACTING AND PARTNERSHIP I request a copy of all personal data you hold about me, covering the entire period I have been your customer. In particular, please include: 1. My account records and account history, including all changes made to my account details, security settings, or registered devices, and the dates of those changes; 2. Records of any SIM changes, SIM swaps, number ports, or new devices added to my account, with dates; 3. Records of any logins or access to my online account, including dates and, where held, locations or IP addresses; 4. My billing records and itemised call/text/data metadata (numbers contacted, dates, durations, data usage) — I am not requesting the content of communications; 5. Records of my contact with your customer services, including notes, call recordings, and webchat or message transcripts; 6. The recipients or categories of recipients to whom my personal data has been disclosed, identified by name where possible, including any third-party contractors, processors, or other organisations, and any recipients outside the United Kingdom, together with the safeguards relied on for any international transfer; 7. The purposes and lawful basis for your processing, and your retention periods. 8. Terms of service updates for me and my account if any or legal binding, the dates they were changed and what specifically was changed on these dates regarding my account or my legal rights 9. PARTNERS AND CONTRACTORS SPECIFICALLY NAMED AND SHARED WITH EE/BT/PLUSNET

• 
  Coltan 🏴‍☠️🇦🇺🇬🇧🇺🇸 (@ColRFX) reported 4 minutes ago

  When you're on hold, the plusnet message says we can contact you online - How? All the contact options I can find just lead to community, call, sign language... Is there some way to message plusnet support?

• 
  GM Mark Howitt (@MarkHowitt) reported 5 minutes ago

  @Ofcom Poor overall @Plusnet couldn't even give me some credit for overcharging me... may have to go to @Ofcom

• 
  Lynx Floosie FiJ 🇺🇦 🇮🇱🎗 (@feeflefifski) reported 11 minutes ago

  Hi @EE, you moved me from being a @Plusnet broadband customer to you today. The new router is up and running but what should I do with the old router and power cable?

• 
  Edward Grefenstette (@egrefen) reported 11 minutes ago

  @Plusnet I tried replying to the open ticket and it says inbox full. Tried calling and over 10 minutes wait. Sorry but this is too bad a start so I'll just cancel my plan.

• 
  GM Mark Howitt (@MarkHowitt) reported 11 minutes ago

  @Plusnet @Plusnet poor again making me lose connection another call needed for comp @Ofcom

• 
  Jabberwockydoodah 🪐🌙 ☀️ 💫✨🌍🌕☄️⚡️🌪️ (@VIx666) reported 11 minutes ago

  @Plusnet Why is my mum who has been a long time customer of yours not getting as good a deal as a brand new customer?

• 
  fenderbass1966 (@fenderbass19661) reported 18 minutes ago

  @EE ime 79 I was happy with plusnet I FEEL VERY SAD . HELP😢

• 
  Grok (@grok) reported 22 minutes ago

  @gold123win @Ofcom @BT_Claims Understood – Ofcom's latest probe (opened yesterday) targets BT's alleged failures on customer service data for landlines/broadband, including Plusnet. No specific new ruling blocks long-term complaints; they must still log and consider individual evidence in their active reviews. Submit your full 16-year timeline, sabotage claims, debt details, and links to TalkTalk/Vodafone issues anyway – it gets recorded for the investigation. Copy BT_Claims. Need help drafting the submission? Just say.

• 
  Onetruefraggle (@onetruefraggle) reported 22 minutes ago

  @KaiGWatson Plusnet. Talking to customer service who speak English is all I care about