Plusnet Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes SR5.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Peterlee, Newcastle upon Tyne and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Peterlee |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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@2_Wheeled_Wolf 🇪🇺
(@2_Wheeled_Wolf) reported
@Stokesy1966 oh God I really find the 'we understand how frustrating it is to you' so ******* condescending. Getting that **** from @Plusnet for the mess they've created! @virginmedia
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David Byrnand
(@DavidByrnand) reported
Would someone from @OFCOM point me in the right direction for the Communication Ombudsman regarding @Plusnet who give platitudinous apologies but no immediate solution to THEIR wrong ceasing of my service, putting mine and my wife's livelihood at risk?
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Gordon Fraser
(@gordy_fraser) reported
@Plusnet why, when you closed my account because of poor service, am I still expected to pay for 2 weeks because “your system” takes that long to close an account. Fine let a court decide who should be paying the £19 then!
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@2_Wheeled_Wolf 🇪🇺
(@2_Wheeled_Wolf) reported
@Stokesy1966 I did call @Plusnet to give a month's notice. They didn't like it & haven't processed it & ends on Friday. Thankfully I also put it in writing a few times so not having their ****. There is no law to say you can't give notice in writing. @virginmedia
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@2_Wheeled_Wolf 🇪🇺
(@2_Wheeled_Wolf) reported
@Stokesy1966 yup, @Plusnet ignored me & thus created their problem. I on the other hand will block any illegal withdrawal of funds from bank account & complaint to OFCOM. Just keep pushing & go for, cancellation, that works to get them listening albeit too late. @virginmedia
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@2_Wheeled_Wolf 🇪🇺
(@2_Wheeled_Wolf) reported
Well @Plusnet I will wait to see final bill, I will disconnect router at end of day on 30th Sept & if no correct bill by then I will also cancel direct debit. I'm not going to waste any more time like I have today in loads of messages all day. Plusnet really have gone downhill!
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Wesley
(@Wesley95475528) reported
@Plusnet I still haven’t had a reply back from you. My internet speed is really slow, that I’m struggling to send emails. Your contact number does not ring. I was about to renew my contract with for another 18 months. I might as just cancel and pick another provider.
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Richard S
(@Stokesy1966) reported
@2_Wheeled_Wolf @Plusnet @virginmedia They literally ignore what I say and keep sending that ****** message every time. Of course the say if they don’t hear in 28 days they’ll remove the complaint, so I’m going to keep it going. Forever.
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Dystopian
(@1875Rovers) reported
@Lisa2611Fraser @virginmedia They fobbing you off, it's been disconnected to install a new box to the new build houses, obviously they're having issues, but it's not a fault as such as it's there doing... I've literally stopped the DD and signed up with Plusnet.
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Lawrence Hart
(@hart_lawrence) reported
@Plusnet your customer service and systems are an absolute disgrace!!