Plusnet Outage Report in Sunderland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Plusnet
Plusnet is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Lizzy Robinson
(@Lizzyr59) reported
from
Newcastle upon Tyne, England
@Plusnet Outage in Newcastle? No broadband since 8pm
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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Philip 👌🏼
(@fredspoon) reported
from
Chester-le-Street, England
Broadband down at home @Plusnet not great said there some fault needs and engineer.
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stevegaish
(@stevegaish) reported
from
Whickham, England
@Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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kayla
(@___kw98___) reported
@Plusnet approaching an hour on hold and no reply to my DMs… if I didn’t have to choose you as a provider I definitely wouldn’t due to this shocking customer service it’s just a shame I don’t even have a choice
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𝕽𝖆𝖕𝖍𝖆𝖊𝖑 𝕴𝖑𝖔𝖍 ✨ ⭐
(@ilohraphael) reported
Monthly bill suddenly went up by 77.5%; made phone calls to @plusnet today (at 09:38 & 17:19) seeking explanation. On each call, I waited for 25+ minutes and yet none of these calls was answered or attended to. Certainly NOT award-winning service @plusnethelp #plusnet #fail
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Joe Isaac
(@joeyisaac3) reported
@Plusnet My bill has increased from £30 a month to £50 per month with no commumication from yourselves! I have tried to call but no answer on your phones! I need to know why my bill has increased! Please help! I cant be paying this much per month
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SirPKWYorks
(@PkwYorks) reported
Just wasted 40 minutes on @Plusnet. Customer services is a joke, how they win 'awards' I've no idea as it must mean everyone else is even worse! Now to sort out what to do about my Willow Tree! This is not going to be a good day. Fed up & it's only 10!
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Claire
(@claireish_rawr) reported
@Plusnet wonder if you can help. I missed a direct debit payment for my mobile because my (deceased) grandmother's bank account was closed. I logged into the account this morning and payed the missed bill by card, then called up and changed the account into my name and set up new
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32BitWitch ✨
(@32bitwitch) reported
There's a pretty good chance that I'm going to be too frustrated to stream tonight. Let's play it by ear. Again: @Plusnet are the absolute worst.
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blessgirlmika🔥🇯🇲🇯🇲🇬🇧🇬🇧🇯🇲🇯🇲🇯🇲🇯🇲
(@Kamikamanning) reported
@Plusnet and want broadband BEFORE moving in. Help!! 2/2
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Mo Djavanroodi
(@mo_roodi) reported
@sil I remember Vodafone did something similar. Honestly, I think the big providers are a bit of a rip off compared to the MVNO's. I switched to PlusNet from EE because they're basically the same network, I just pay a lot less!!!
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lucie
(@dabelfastgirl) reported
@Plusnet two days in a row I've been trying to ring and can't get threw, on hold each time over 50 mins, customer service is really lacking
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Han Realistic
(@Hanrealistic) reported
@PkwYorks @Plusnet No customer services, all bullshit