Plusnet

Plusnet Outage Report in Sunderland, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sunderland, England 08/26/2025 04:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Peterlee, Sunderland and Gateshead.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomPeterlee Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • mouse5555 Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England

    @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • fredspoon Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, England

    Broadband down at home @Plusnet not great said there some fault needs and engineer.

  • LeDreamboat Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, England

    Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • mattjmetcalfe Matthew Metcalfe (@mattjmetcalfe) reported

    Hello @Plusnet I'm trying to sign up for your mobile service, but the sign-up page keeps dumping me out, can you help?

  • affable_andy Andy (@affable_andy) reported

    @pablox53 @Plusnet Just phone call centre and ask to have it upgraded. I only pay a tenner a month and they're offering 30gb for that now. I could and have it increased again but I'll never need that much

  • Gazjmo Gareth Morris (@Gazjmo) reported

    @Plusnet you want to connect up my telephone line tomorrow morning and as I told you, I don’t have vacant possession of the property until 30th May. You told me this at 7pm this evening, just spent an hour on hold trying to reschedule- please help

  • ej02 Sue Roberts (@ej02) reported

    @Plusnet after my mother taking on plusnet as her new service provider over a week ago, she has had nothing but trouble she can make calls but not receive them Engineer has told her its open reach end 🤔🤔🤔 Get this fixed ASAP enough excuses get thus fixed

  • PeckTristan Tristan Peck 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@PeckTristan) reported

    @Plusnet @PlusnetOfficial No internet since 19:45 yesterday. Checked our connections, all good. Reset router, no change. Can you help please?

  • serichards Suzy Richards 🇪🇺 (@serichards) reported

    Well this is annoying. Many of the sites about the different MVNOs said Giffgaff DID support wifi calling. Turns out that is ***** and they don’t 😡 It was shown as being on with Plusnet and they supposedly don’t! It seems a no brainer to have it.

  • Plusnet Plusnet (@Plusnet) reported

    @PeckTristan Please let me know if there are any further issues. Regards, Emily Plusnet Leeds 🌞

  • Webchuzz Daniel Nepomuceno (@Webchuzz) reported

    @Plusnet In the process of porting my number over to you, I now have had no service in my old SIM since this morning but the number is yet to carry across to Plusnet SIM. How much longer? Number is VERY important for comms, 2FA, etc.

  • Plusnet Plusnet (@Plusnet) reported

    @CearaPorter Hi there, I'm really sorry for the problem with your connection. We're not aware of any problems in Hyde but please DM us with either your broadband username or mobile number depending on which type of service it is and we'll look into it for you. - Adam - Plusnet Sheffield

  • Vanilla_Smile • • • S • • • (@Vanilla_Smile) reported

    Hey @Plusnet I've not had signal for 24 hours now, in or out the house and I'm struggling to contact you....given I am unable to use my phone to call.