Plusnet Outage Report in Sunderland, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Peterlee and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Matsuli Music
(@matsulimusic) reported
@Plusnet Just had a new router sent out and still got a solid orange. Waiting for your tech support. Hope they don’t send another router instead of fixing the issue. Grrrr
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Andrew. An Outlier of Black Box Thinking
(@OutlierBlackBox) reported
@phil_lfc_82 @MartinSLewis That's expensive. My sim costs £8 for 20GB data and unlimited of rest. With Plusnet (owned by BT like EE) but had the same with Virgin. Both use BT network.
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Derek Fortune
(@DerekFortune13) reported
@Plusnet its ok being sorry but im still off no connection i think its very bad
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Simon
(@Simon_dttia) reported
@Plusnet #poorcustomerservice shockingly poor customer service from plusnet followed by rude customer service from your call centre.
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SJ
(@angelusmalusuk) reported
@Plusnet You're offering £22.99 to new customers so you are ripping me off after lying. Will never trust Plusnet again. Gutted.
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Tony O'Shea
(@TonyJohnOShea) reported
@Plusnet I’m back to really slow speeds again - 1.6Mbps. Is there something inherently wrong with my line. Sent a DM yesterday, but so far no response. Thanks.
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Derek Fortune
(@DerekFortune13) reported
@Plusnet the thing is adam they never tell us when the net work goes up the wall its still off now im just fed up i get ear told off by my customers i cant get to talk to you etc im a gardener you see i need my phine its real hard with out it
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Derek Fortune
(@DerekFortune13) reported
plusnet is going down the drain no web chat no connection 3 days now im going to call it a day
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SJ
(@angelusmalusuk) reported
@Plusnet I can't reply if I need to sign in because I can't remember my password and I'm not risking losing my internet connection because of this. You've told me you're charging me £21.16 next month so that's fine, your error.
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Tim Armstrong
(@turnipvindaloo) reported
@JoeHislop2 @MartinSLewis PlusNet uses EE network.