Plusnet Outage in Sunderland, England

@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

@plusnethelp I have been a Plusnet customer for quite a few years now but since moving address in Nov 2018 I have had nothing but issue with the billing system...and it continues...bill meant to be issued 7th Oct...was issued today...system will not let me pay it!!

@plusnet 2/2 In 2 wks used 50 gb of mobile data. My monthly average is 2gb. supposed to be saving money moving from Virgin. We talk of being world leaders in fibre broadband? I don’t know what the issue is and when I will get broadband. Family trapped at home. thank you Plusnet.

@Plusnet 1/2 Day 14 without internet. Becoming mentally challenging, all forms of media run off broadband. Kids are feeling it, wife fed up and I’ve never felt so let down by a business as I do with Plusnet. Still no word on when I will get it, Ali can do is twiddle my thumbs.

@amber_lillixo We switched to Vodafone from Plusnet, who were atrocious, and the speeds are quality. The only minor issue we have is for whatever reason, our Amazon devices (FireTV & tablet) occasionally lose their connection, however I'm pretty sure it's an issue with Amazon & not Vodafone.

@robdoylev @plusnethelp Yes, it is a good plan as the router provided by Plusnet is crap. We had plusnet but used our old BT router. It was fine. Also check out @nicksplodge's advice too. I didn't realise it helped to have repeaters on different frequencies.

@plusnethelp I have been unable to access my a/c online for over 2 weeks now. Plusnet seem incapable of resolving the issue. Why?

@Plusnet over £100 to cease my service because my circumstances have changed and I’ve moved house. Wow, you don’t mention that in your TV adverts. I will never recommend your service to anyone. Thank you for being no help in such a stressful situation.

What's the worst broadband provider and why is it Plusnet?

@plusnethelp @Plusnet please can someone at his useless company respond to me. Your internet login is not working for me to view open queries and I have been asked to connect to my test line. How do I do this?

Finally phoned and waited on hold for @Plusnet as no progress on the support ticket. Apparently @OpenreachHelp are quoting everything done by 26th October (Sunday). Wiring that many homes in three working days? That’s either impressive or massively unrealistic.