Plusnet

Plusnet Outage Report in Sunderland, England

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The latest reports from users having issues in Sunderland come from postal codes DH4.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sunderland, England 03/16/2026 18:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Sunderland, Newcastle upon Tyne and Washington.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomWashington Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • Jamsie Jamsie (@Jamsie) reported

    @Digital_MW Evening gorgeous, you got any opinions on virtual network owners (tesco / Plusnet / VOXI) running on the main operators networks (o2/EE/Voda) they offer MUCH cheaper monthly rates with more data compared to the actual network owners.

  • mauteek Cormac Kennedy (@mauteek) reported

    @Plusnet are you having broadband issues today? Can't get to your service status page to check?

  • sigbathscot Signature Bathrooms (@sigbathscot) reported

    @Plusnet why are you refusing to cancel my account when I have changed suppliers? Why is your agent stonewalling? You are not owed any money.

  • Jaundice66 Janice Barrett (@Jaundice66) reported

    @Plusnet Utterly insane service. The only way to cancel your contract is by PHONE in this day & age??!!! coz of security???? So no one could impersonate me on the phone but they could use the same security details to do so online so that’s “unsafe”. V rude too! Good riddance

  • MarkMillarx889 Millar Millar (@MarkMillarx889) reported

    @Plusnet I can't see how you can request payment when a service has not even been provided one day during the contract.

  • cliffbrown Cliff (@cliffbrown) reported

    @Plusnet the results are the same on wifi and ethernet. my PC is ethernet and I have a terrible connection.

  • brendon_rogers Brendon Rogers (@brendon_rogers) reported

    @Plusnet upgraded from std fibre to FTTP today. You’ve disconnected the old service before the new one is working. Terrible service.

  • VMildew Victoria Mildew (@VMildew) reported

    @Plusnet When I took this contract, I was told the price rise would be about £2. Listen to the phone call! You have raised it by 14.4% (3.54). This is not what I was told and it is causing me to be materially disadvantaged. Consider this an official complaint.

  • Samaulay1 Susan Macaulay (@Samaulay1) reported

    @Plusnet, really disappointed in the cancellation of a phone & broadband order. 4 times its been reinstated, then the account was closed by the 'system'. Leaving a vulnerable person without contact...please help I'm getting nowhere and spent hours on the phone trying to resolve

  • UKSaulGoodman 💙💛Saul Goodman 🇬🇧 (@UKSaulGoodman) reported

    @mrbrady72 @Plusnet Apparently they need our money to “invest in the network” because £1.9Bn profit along with a £5Bn subsidy from the government for network improvement “wasn’t quite enough” I’m sick of their 💩 and might just pay to get out of the contract. @Plusnet you can choke on your profit!