Plusnet Outage Report in Sunderland, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

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Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

1. 

   Internet (65%)

2. 

   Wi-fi (16%)

3. 

   Total Blackout (13%)

4. 

   E-mail (5%)

5. 

   Phone (1%)

6. 

   TV (%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Wallsend, Newcastle upon Tyne and Peterlee.

City	Problem Type	Report Time
Wallsend	Internet	20 days ago
Newcastle upon Tyne	Internet	24 days ago
Newcastle upon Tyne	Internet	27 days ago
Newcastle upon Tyne	Internet	28 days ago
Newcastle upon Tyne	Internet	one month ago
Newcastle upon Tyne	Total Blackout	one month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• John Adams (@Johnad25) reported 17 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• John Adams (@Johnad25) reported 36 minutes ago from Durham, England

  From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• Plusnet (@Plusnet) reported 39 seconds ago

  @Antoinette_JH Hi Antoinette, we are very sorry that some customers are experiencing problems with broadband services this morning. This should now be fixed, are you able to reset the router and let us know if you're having any further issues. - Curtis, Plusnet Sheffield

• Plusnet (@Plusnet) reported a minute ago

  @tyler_allicock Hi Tyler, we are very sorry that some customers are experiencing problems with broadband services this morning. This should now be fixed, are you able to reset the router and let us know if you're having any further issues. - Curtis, Plusnet Sheffield

• NEVERSEEN #FBPE (@NEVERTEEN2) reported a minute ago

  @Plusnet @starchaser75 By lying to your customers, you’re adding insult to injury!! Your network was down from midnight to 9am. If you can’t even be truthful with customers, you deserve to lose them!!! Outrageous!

• Paul Freeman (@_paulfreeman) reported 2 minutes ago

  Nice to see the amount of @plusnet tweets mentioning that what looks to be a major outage affected "a small number of customers" ;-)

• Neil Herbert (@NeilHerbert) reported 3 minutes ago

  @Plusnet @solarwhite100 Quickly? You call 7 hours before even being aware there is an issue quickly? Perhaps you need to invest in some network monitoring and an on-call rota?

• redjohn (@Alexand67353610) reported 9 minutes ago

  @Plusnet as many others still WFH and your internet is not working, currently on mobile hotspot. Thank god my mobile internet is not with you. Any update when this is going to be resolved? Can't connect with anyone via phone, your text tech support apparently can't match my acc.

• Plusnet (@Plusnet) reported 9 minutes ago

  @FrispotMagickal Hi there, for a short time this morning a small number of customers were experiencing problems connecting to their Broadband service. We worked quickly to resolve the issue and we are very sorry for the inconvenience this has caused. - Curtis, Plusnet Sheffield

• Rona (@ronaparsons) reported 12 minutes ago

  @Plusnet Yes, you can help. I've had no Internet since the early hours of this morning.

• Kate Potter (@katempotter) reported 13 minutes ago

  @Newsmond1 Mine is just back on so I can do some work today. But hopeless trying to get any news from Plusnet. Been with them since 2006 and no problems until now.

• Pete (@Sinister_Pete) reported 19 minutes ago

  @Plusnet Thanks - please give your network engineers a brew and a Jaffa cake. Also please please please bring the service status page you used to have back!