Plusnet

Plusnet Outage Report in Sunderland, England

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The latest reports from users having issues in Sunderland come from postal codes SR5.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Sunderland, England 11/21/2025 13:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Sunderland and Newcastle upon Tyne.

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City Problem Type Report Time
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

  • 2012neil2012 Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • Johnad25 John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • remenos Joanne Emerson (@remenos) reported from Sherburn Hill, England

    @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

  • BlocknBottle Block & Bottle (@BlocknBottle) reported from Walker Gate, England

    @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

  • HannahRose1401 Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ivbart Ivan Bartolo (@ivbart) reported

    There seems to be a #plusnet mass outage in the Hebden Bridge area - phone OK but no #broadband. Plusnet told me it will last until 11am tomorrow 6 Nov.

  • frank10743117 frank (@frank10743117) reported

    @Plusnet Wifi keeps going down

  • inkedcaribbean inkedup_britishjamaican (@inkedcaribbean) reported from Belfast, Northern Ireland

    @Plusnet please improve your customer service

  • Plusnet Plusnet (@Plusnet) reported

    @sjcoates67 Hi there Steven, I'm sorry about the problems you've been having with a lack of mobile signal. We're not aware of any issues but please get back to me with your mobile number if that's still a problem. Adam - Plusnet Sheffield

  • myblue90 jon watson 🇬🇧❤🇺🇦 (@myblue90) reported

    Thanks to @Plusnet @johnlewishelp Broadband for the third time this year I'm having to book time off work I can't work from home as I wait for @WeAreOpenreach between 1-6 since Internet is down Had to book time off I bet it's the Router again

  • yorkshabastard LlamaSouffle27 (@yorkshabastard) reported

    @Plusnet It's not good value when you mess up, close an active account resulting in no service multiple times and then charge an early cancellation fee which hasn't been returned for over six weeks in a cost of living crisis. #uselessplusnetthieves

  • marionofnorwich Marion (@marionofnorwich) reported

    @Plusnet I have had no 4g (or 3g) phone signal for the last two days, emergency calls only, no bars. What is happening please?

  • AdrDwn101 Not A Number 🇬🇧 🇺🇦 (@AdrDwn101) reported

    @Plusnet I have rung you twice in the last four weeks because of problems with my router & twice you have said you will send me a replacement & twice you have failed to send it. Please can you send me a new one, I am fed up having to reboot mine and listen to my wife complaining

  • Solskee Solska (@Solskee) reported

    Plusnet AGAIN told me an engineer was booked and AGAIN no engineer showed up or contacted! 7 days without service and feeling I'm being lied to constantly. Can't wait to call them AGAIN today for another excuse & bogus appointment booking!!

  • BPRICEY00 Beth💐🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BPRICEY00) reported

    Plusnet goes down. Rings plusnet Plusnet; connect to our broadband and make a complaint in the troubleshoot section. WHAT SENSE DOES THAT EVEN MAKE @Plusnet