Plusnet Outage Report in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (67%)
• Wi-fi (14%)
• E-mail (10%)
• Total Blackout (6%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland, and Washington.

City	Problem Type	Report Time
Newcastle upon Tyne	Total Blackout	2 hours ago
Newcastle upon Tyne	Internet	20 days ago
Newcastle upon Tyne	Internet	21 days ago
Sunderland	Internet	30 days ago
Newcastle upon Tyne	Internet	1 month ago
Newcastle upon Tyne	Internet	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  John Adams (@Johnad25) reported 3 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• 
  Block & Bottle (@BlocknBottle) reported 13 minutes ago from Walker Gate, England

  @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

• 
  Scott ⚫️⚪️ (@LeDreamboat) reported 15 minutes ago from Sacriston, England

  Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

• 
  Lynn Dixon (@mouse5555) reported 17 minutes ago from Newcastle upon Tyne, England

  @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

• 
  Outdoorsey (@2012neil2012) reported 27 minutes ago from Dunston, England

  @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

• 
  John Adams (@Johnad25) reported 33 minutes ago from Durham, England

  From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

• 
  Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported 55 minutes ago from Sunderland Bridge, England

  Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

• 
  Joanne Emerson (@remenos) reported 57 minutes ago from Sherburn Hill, England

  @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sara (@smh85) reported 12 minutes ago

  @Plusnet The device that originally highlighted the issue to me cannot connect to a 5ghz network. My phone hadn't picked it up at all until I just looked again after seeing this tweet. Now it has, I'll try again setting the bedroom TV up later. Thanks

• 
  Free Range Christian (@FreeRangeChrist) reported 13 minutes ago

  @Plusnet Help! Was supposed to have a Openreach engineer install my phone line/broadband this morning but no show, no call or text to say they are delayed. This despite numerous texts telling me all is on schedule & they would see me this morning. Please help 😢

• 
  Commander (@81stCommander) reported 15 minutes ago

  @Plusnet And it's down again. Pretty much the exact same time as yesterday. That can't be a coincidence.

• 
  _David_M_02 (@David_M_02) reported 15 minutes ago

  @Plusnet Thank you for your reply. Well that’s unfortunate as it looks like we will need to change as the voucher scheme is threatening to charge £1500 if we don’t sign up to the full fibre network as we pledged our voucher originally.

• 
  Domenico Cordua (@domenicocordua) reported 15 minutes ago

  @Plusnet I feel super frustrated to work from home with a slow internet 🌐 I've been contacting you several times with no response!

• 
  Katharine Gladstone (@happyrocks) reported 19 minutes ago

  @bt_uk @MoneyTelegraph Only Plusnet have acted professionally and tried to help - they were at no fault and have served us brilliantly for over 20 years. For such a large corporation BT your service is shocking. Please take ownership of the problem and fix this. 4/4

• 
  Commander (@81stCommander) reported 20 minutes ago

  @kugzyy @Plusnet Tbh it's very unusual. I've been with +net many years and not had any issues until now. But a full dropout of broadband at 1:30am two consecutive nights leads me to believe its issues with the bt network.

• 
  Sadna (@sadnaC91) reported 29 minutes ago

  @skytv moved over to you from @Plusnet and lost our landline number in process. being told different things about old number being retrievable by different agents. @skytv can someone help please and dm?

• 
  CJ Corkish (@CJCorkish) reported 30 minutes ago

  @Plusnet Hi Sammy sorry what does DM mean? would you be able to let me know when you do have a fix date?

• 
  Cottonreal (@cottonreal) reported 30 minutes ago

  @Plusnet I have received 55 text messages that my new plusnet service is working ….IT IS NOT!!!