Plusnet Outage Report in Sunderland, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (64%)
-
Wi-fi (15%)
-
Total Blackout (11%)
-
E-mail (9%)
-
Phone (1%)
-
TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Washington, Newcastle upon Tyne and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Washington |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
-
Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
-
stevegaish
(@stevegaish) reported
from
Whickham, England
@Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.
-
Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
-
John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
-
Lizzy Robinson
(@Lizzyr59) reported
from
Newcastle upon Tyne, England
@Plusnet Outage in Newcastle? No broadband since 8pm
-
Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
-
Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
-
Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
-
Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
-
John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
-
Philip 👌🏼
(@fredspoon) reported
from
Chester-le-Street, England
Broadband down at home @Plusnet not great said there some fault needs and engineer.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Lonely Ewok
(@JFW_Harry) reported
@Plusnet I have no internet connection and work from home. I've tried ringing multiple numbers, all tell me via an automated message youre busy and to ring back then hang up, the live chat person told me to message twitter....I've been trying for 2 hours, can someone help?
-
Edmund English
(@EdmundEnglish) reported
Not even able to join a Q because @plusnet says it has too many calls - hardly award winning support if you can’t even get in a line for support
-
Plusnet
(@Plusnet) reported
@tyler_allicock Hi Tyler, we are very sorry that some customers are experiencing problems with broadband services this morning. This should now be fixed, are you able to reset the router and let us know if you're having any further issues. - Curtis, Plusnet Sheffield
-
Plusnet
(@Plusnet) reported
@MarkusDarkus83 Hi Mark, I'm sorry to see you're unable to use the internet. There has been an outage this morning which should have been resolved now. Are you able to reset your router and let us know if this is now working? - Curtis, Plusnet Sheffield
-
Paul Culshaw
(@paulculshaw) reported
Plusnet also down in Manchester. Looks like I’ll need to use my mobile data for work. #plusnet
-
Michael de Groot
(@stayingaliveuk) reported
@Plusnet @OVLHSSociety Thank you Curtis the problem is why does it take over an hour from when your started to let all of us know. This is when your guys let yourselves down. You can’t claim award winning customer service when you do this. Just be honest with us we can clearly see it’s down!!
-
anna milne
(@annmilne9) reported
@Plusnet My internet went down around midnight and has not long come back on DT4 area. Not good. Customer services phoneline just says busy/cant answer calls phone back later 2day/2morrow.
-
Ruth Ducker
(@RuthDucker) reported
Experiencing Internet outage @Plusnet via #johnlewisinternet .. my workday has just ground to a monumental halt. When working from home doesn't work. Suddenly realise I spend my entire day on video calls.. so I can safely say deadlines are not happening today.
-
Neil Herbert
(@NeilHerbert) reported
@Plusnet @solarwhite100 @zabbix I'm now waiting patiently for plusnet to terminate my contract for slating them here... it's ok it'll probably take a while for them to figure it out....
-
Tecton
(@Tecton18) reported
@Plusnet I'm missing work now, and just got a "we may take longer than 20 minutes to get back to you text" a full hour after being told that the problem is within my home network. Which it is not Useless.