Plusnet Outage Report in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

• Internet (68%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (7%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland, and Washington.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	17 days ago
Newcastle upon Tyne	Internet	17 days ago
Sunderland	Internet	27 days ago
Newcastle upon Tyne	Internet	1 month ago
Newcastle upon Tyne	Internet	1 month ago
Washington	Internet	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  Joanne Emerson (@remenos) reported 20 seconds ago from Sherburn Hill, England

  @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

• 
  Outdoorsey (@2012neil2012) reported 8 minutes ago from Dunston, England

  @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

• 
  Block & Bottle (@BlocknBottle) reported 19 minutes ago from Walker Gate, England

  @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

• 
  Scott ⚫️⚪️ (@LeDreamboat) reported 24 minutes ago from Sacriston, England

  Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

• 
  John Adams (@Johnad25) reported 25 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• 
  Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported 53 minutes ago from Sunderland Bridge, England

  Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

• 
  John Adams (@Johnad25) reported 55 minutes ago from Durham, England

  From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

• 
  Lynn Dixon (@mouse5555) reported 58 minutes ago from Newcastle upon Tyne, England

  @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steven Barrett (@StevenB48053410) reported 5 minutes ago

  @gewoodroffe @Plusnet @MoneyTelegraph Plusnet initially offered compensation for a bogus 'debt' they said I owed, recognising the enormous stress and worry they created, only to then disappear and ignore me when I want to take up the offer. 'Award-winning customer service'? I think not!

• 
  Dee (@denise_ds1) reported 7 minutes ago

  @plusnet. 3rd day internet down, no responses to messages. Please can some one respond to say the fault has been reported at least rather than just telling me to reset the box?

• 
  Seven proxies (@Sevenproxies1) reported 15 minutes ago

  @Plusnet any known Internet problems in the ts20 area? Internet is completely down. No light on the box for the Internet. Have restarted, no joy. Line test done and seems fine.

• 
  Tones (@Tones46992228) reported 15 minutes ago

  Was supposed to get a engineer on Monday, my third, maybe 4th, this year, courtesy of Plusnet, never came. I've had to ring them 6 times this year, internets back on 10 gbps slower than should be 😠 & NO promised callback. What a fecking company, & they've put the price up 😡

• 
  Charlotte (@Vespii) reported 16 minutes ago

  @Plusnet No response from my last tweet to you, supposed to be up to 80 down, we usually get around 50, today ive been on 8 and its disconnecting me. Its affecting my work as I work from home. Uve sent 4 engineers out over the years and they never find anything wrong in the house

• 
  Jon D #rejoinEU (@Vigman) reported 18 minutes ago

  @plusnethelp Hi. I’m an IT pro trying to help my daughter with her Plusnet broadband. The account is held by her aunt who lives abroad. This makes support difficult. I have emails and pws but can’t login to the account. She just needs a new router. Please can you help!? Thanks

• 
  Charlotte (@Vespii) reported 20 minutes ago

  @Plusnet I understand, i will respond to that, sorry my dad is the main acocunt holder and he forgets. However this is an issue I can see others are having as well so it might be something someone needs to look into on your end as well.

• 
  anthony english (@arfurenglish) reported 29 minutes ago

  @SammiMckean @globalhlthtwit We tried John Lewis broadband, supplied by plusnet. They were shocking. Didn't transfer the line so it went dead, which needed a bt reinstall. Basically left us with no phone or Internet throughout Christmas and new year. They were shockingly bad

• 
  Anthony Josephson (@antjo1987) reported 32 minutes ago

  @Plusnet @plusnethelp can you help with this?

• 
  chris simmons (@chissimmons) reported 33 minutes ago

  @Plusnet having issues in so41 are ther problems