Plusnet Outage Report in Sunderland, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (11%)
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E-mail (9%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Washington, Newcastle upon Tyne and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Washington |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Vicki Harris 🇪🇺
(@lawshalls) reported
@Plusnet One of the things I always liked about you was customer service, but that's gone down the pan too.
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Vix Southgate 🦊
(@Victrix75) reported
Well @Plusnet since upgrading to Full fibre the service has gone downhill. What is happening? So many hours of total blackout this week.
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Narendran V
(@Narenvaidee) reported
@Plusnet @OJMak27 I’ve messaged you several times. The internet has been down for the past 3 days. This is abysmal support and I have no idea how you claim you’re award winning. Atrocious.
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Tony
(@Tonysmini) reported
@TheRising_Moon @openreach @Ofcom BT are a CP the same as Sky, Vodafone, Plusnet, EE ect. It’s the network providers you are confused with. Openreach are the main one, but you have Altnets like BRSK, Netomia, Lightspeed, Cityfibre, there are lots that use PIA (OR poles, boxes and ducts), to supply their network.
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karen howlett
(@ayley26) reported
@Plusnet one of your advisors has just rung me, I haven't aske to be contacted by phone. He was unsuccessful, tried once ,so will ring tomorrow, or i can ring him as he's there until three pm... I.dont need to be rung, just answer my. Complaint via the ticket raised!!
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Winston Caruthers
(@muirywoods) reported
@UranusHasRings @TalkTalk They are all pretty much the same but I've had the best customer service from Plusnet.
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Dave Shelton
(@DaveShelton) reported
Hey @Plusnet I think possibly @___Plusnet__ - claiming to be your customer service - is a scam account trying to extort money from your users. Thought you should know. (But if I'm wrong then do let me know).
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Phil
(@Philip196200) reported
@MartinSLewis EE are just as bad. I was migrated from Plusnet on a cheap deal but it's gone up over 280% in just two years!!
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Jax
(@jackie891) reported
@Plusnet anyone in you customer services to respond to X or written requests - not calling!!
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Leanne⚡Hutson 💙
(@Rokangel9) reported
@Plusnet Hi, please can you read my DM's from 19/10. I need help please 🙏