Plusnet outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Gateshead, Newcastle upon Tyne, and East Boldon.

City	Problem Type	Report Time
Gateshead	Internet	5 days ago
Newcastle upon Tyne	Internet	7 days ago
Newcastle upon Tyne	Internet	24 days ago
East Boldon	E-mail	2 months ago
Newcastle upon Tyne	E-mail	2 months ago
Newcastle upon Tyne	Wi-fi	2 months ago

Nearby cities with recent reports

Community Discussion

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Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  Outdoorsey (@2012neil2012) reported 19 seconds ago from Dunston, England

  @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

• 
  John Adams (@Johnad25) reported 5 minutes ago from Durham, England

  @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

• 
  Block & Bottle (@BlocknBottle) reported 12 minutes ago from Walker Gate, England

  @Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!

• 
  stevegaish (@stevegaish) reported 28 minutes ago from Whickham, England

  @Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.

• 
  Joanne Emerson (@remenos) reported 32 minutes ago from Sherburn Hill, England

  @PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄

• 
  Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported 39 minutes ago from Sunderland Bridge, England

  Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

• 
  John Adams (@Johnad25) reported 41 minutes ago from Durham, England

  From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

• 
  Lizzy Robinson (@Lizzyr59) reported 50 minutes ago from Newcastle upon Tyne, England

  @Plusnet Outage in Newcastle? No broadband since 8pm

• 
  Philip 👌🏼 (@fredspoon) reported 51 minutes ago from Chester-le-Street, England

  Broadband down at home @Plusnet not great said there some fault needs and engineer.

• 
  Lynn Dixon (@mouse5555) reported 52 minutes ago from Newcastle upon Tyne, England

  @Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety

• 
  Scott ⚫️⚪️ (@LeDreamboat) reported 59 minutes ago from Sacriston, England

  Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pete Jackson #FBPE🐟🌻🇺🇦💙🐝🇪🇺🐾🍻👋 (@PeteJ134) reported 3 minutes ago

  @Plusnet Disgusting practice fining my 91yo mother for cancelling her phone service early due to moving home for health reasons. No sympathy shown by your staff either. Cold heartless company.

• 
  Burt just Burt ™ (@bloodyeek) reported 4 minutes ago

  My Internet has been playing up all week and they said someone was coming Wednesday. they didn’t now saying they’re coming to fix it now it’s Monday. I’m not happy @Plusnet this is not your usual good service if you don’t get this it means the Internet is gone wrong again

• 
  Mike Vine (@10mjv) reported 6 minutes ago

  @Plusnet Thanks. So for me to answer a request from PN about changing my service (not at my request), I have to incur potentially significant costs as I am overseas with just my mobile phone for next 30 days and will miss deadline. Can someone in support just call me via WhatsApp? Thanks

• 
  Rob Shelley (@ITVRobShelley) reported 9 minutes ago

  @Plusnet hello! Last week I phoned to say I wanted to stay with your service - now I have a load of texts from you telling me my installation and router are set to happen/arrive - but I’m already installed and have a router…this is surreal

• 
  Bri 💙 (@OriginalBigBri) reported 10 minutes ago

  @Plusnet This is the 21st century! I don't want to go through a bunch of phone menus that don't even have the option I need, to then be told the wait time is over 20 minutes, just to open a support ticket. Why can't I just login and create a support request ?

• 
  drinkthewind (@drink_the_wind) reported 10 minutes ago

  @joclegg @plusnet I'm in ME8. They've told me its a major outage but will be fixed by 6.20 pm. That Downdetector is rubbish.

• 
  NTANTU (@NtantuNow) reported 11 minutes ago

  @MrLewisVuitton @virginmedia @Plusnet I took the bait lol never again

• 
  Paul Kennedy (@paulx1v) reported 11 minutes ago

  @Plusnet just been informed by Openreach that it will be another six weeks before they can connect us to the full fibre network. Not particularly happy with that, anything you can do to help?

• 
  Rob Shelley (@ITVRobShelley) reported 13 minutes ago

  @Plusnet Hello! Because of your former great service, I called to stay with yourselves not switch to EE. Whilst Tamsin and David who took my call were lovely - and v good at their jobs - sadly the whole call, incl hold time, took just under half an hour - that's bang out of order

• 
  wattery filth (@watteryfilth) reported 19 minutes ago

  @Danjsalt @SkyUK Plusnet, very good support