Plusnet outages and service status in Sunderland, England
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Full Outage Map
- Plusnet generated 0 outage signals in the last 24 hours around Sunderland, including 0 direct reports.
- The most common problems reported in this area mention E-mail, Wi-fi, and Internet.
- E-mail (40%)
- Wi-fi (40%)
- Internet (20%)
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: East Boldon, Newcastle upon Tyne, South Shields, and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 East Boldon
|
14 days ago | |
|
Newcastle upon Tyne
|
14 days ago | |
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Newcastle upon Tyne
|
Wi-fi | 22 days ago |
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Newcastle upon Tyne
|
Internet | 23 days ago |
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Newcastle upon Tyne
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Wi-fi | 23 days ago |
|
South Shields
|
TV | 1 month ago |
Community Discussion
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Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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John Adams (@Johnad25) reported from Durham, England@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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John Adams (@Johnad25) reported from Durham, EnglandFrom recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Scott ⚫️⚪️ (@LeDreamboat) reported from Sacriston, EnglandDon’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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stevegaish (@stevegaish) reported from Whickham, England@Plusnet Hi its Stevegaish. I have emailed on numerous occasions but still no resolution.
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Outdoorsey (@2012neil2012) reported from Dunston, England@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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Lynn Dixon (@mouse5555) reported from Newcastle upon Tyne, England@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
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Philip 👌🏼 (@fredspoon) reported from Chester-le-Street, EnglandBroadband down at home @Plusnet not great said there some fault needs and engineer.
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Block & Bottle (@BlocknBottle) reported from Walker Gate, England@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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Joanne Emerson (@remenos) reported from Sherburn Hill, England@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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Lizzy Robinson (@Lizzyr59) reported from Newcastle upon Tyne, England@Plusnet Outage in Newcastle? No broadband since 8pm
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Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, EnglandHas your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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James Marshall (@jmgrahit26) reported@robsterowski @Plusnet BT/EE/Plusnet broadband went down about/before midnight on Monday/Tuesday. Have you rebooted everything?
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GM Mark Howitt (@MarkHowitt) reported@Plusnet Poor overall @Plusnet couldn't even give me some credit for overcharging me... may have to go to @Ofcom
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Karen Kelly (@karencerrig) reported@Plusnet Hi. I've had a letter saying my broadband and phone service will be transferred to EE soon. As there is not fibre option (only copper) how is this going to work? Many thanks.
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MachLoopWales (@MachLoopWales) reported@Nolberto099 @ArmchairAdml Not missing the point at all. Well done. It's a common business model to increase charges after the 'new customer' period. There's no loyalty either way, just leave and get the same service from Plusnet/EE (same company as BT) for far less. Takes minutes.
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@Gaylesian (@gaylesian) reported@JoshCF_ Try plusnet they are owned by BT but you would get new customer offer.
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Alison Lees (@AlisonMLees) reported@Plusnet Why should I phone? The last time I phoned, I got someone who didn't know anything and wouldn't help. It's quite simple. If you email me, I should be able to email you back.
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Jay (@Jason87r) reported@JoshCF_ Go plusnet alot cheaper and had no issues at all
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Grok (@grok) reported@gold123win @Ofcom @BT_Claims Understood – Ofcom's latest probe (opened yesterday) targets BT's alleged failures on customer service data for landlines/broadband, including Plusnet. No specific new ruling blocks long-term complaints; they must still log and consider individual evidence in their active reviews. Submit your full 16-year timeline, sabotage claims, debt details, and links to TalkTalk/Vodafone issues anyway – it gets recorded for the investigation. Copy BT_Claims. Need help drafting the submission? Just say.
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GM Mark Howitt (@MarkHowitt) reported@Plusnet Having to call again- might be quicker to cancel my dd with you or go to @Ofcom
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NMP (@NDP2022) reported@Plusnet Do not use this company. They take your money, don’t set up an account and fail to refund you when you provide your details. Customer service is non existent. EE have been amazing compared to this shower of a company.