Plusnet Outage Report in Sunderland, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (63%)
-
Wi-fi (16%)
-
Total Blackout (10%)
-
E-mail (9%)
-
Phone (1%)
-
TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Washington, Newcastle upon Tyne and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Washington |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
-
Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
-
Lizzy Robinson
(@Lizzyr59) reported
from
Newcastle upon Tyne, England
@Plusnet Outage in Newcastle? No broadband since 8pm
-
Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
-
Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
-
Lynn Dixon
(@mouse5555) reported
from
Newcastle upon Tyne, England
@Plusnet Don’t worry about it plusnet doesn’t work for long enough for anyone to have issues with safety
-
Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
-
Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
-
John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
-
Philip 👌🏼
(@fredspoon) reported
from
Chester-le-Street, England
Broadband down at home @Plusnet not great said there some fault needs and engineer.
-
John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Katie
(@Katie14339433) reported
@Plusnet Been having issues with our internet all day, and now it's turned off completely. It's flashing orange but the cables are plugged in correctly. We are a house of uni students needing to get assignments done, and currently we can't #plusnet
-
Steve
(@premleaguesteve) reported
from
Edenthorpe, England
@Plusnet evening, our broadband is down, has been all day. Was working fine when we went to bed last night and this morning it wasn't working. Tried all the usual stuff. Turned it on and off etc, checked cables . Still nothing
-
Lew Busby
(@TheBuzzBusby) reported
@Plusnet Hi, I am meant to be getting over 20mbps download speeds, however even when connected via ethernet this rarely gets into double figures (2mbps currently) could this be looked into. The text message service just says there is no fault on the line
-
Laura Websdale
(@Laurabean20) reported
@Plusnet need help with my connection. Could you please help.
-
Rachel
(@RachEKelly93) reported
@Plusnet I am having issue with my Internet for the last two days and now it is showing orange all the time and I've tired restarting it and nothing is not working
-
Patricia Round 🥀 ♿️ 🇪🇺 🌈
(@mistymeana) reported
@poorscousertom @OpenreachHelp @Plusnet Take the complaint to Ofcom if you haven’t already. Good luck.
-
More Lime
(@MoreLime) reported
@Plusnet 40 mins on hold with your terrible music. Seriously regretting signing up to 18 mnt contract switch from @johnlewishelp was supposed to be switched 22Nov no updates. Not impressed. How come @JohnLewisRetail calls were answered yours aren't yet same company!
-
Patricia Round 🥀 ♿️ 🇪🇺 🌈
(@mistymeana) reported
@poorscousertom @OpenreachHelp @Plusnet Oh dear. I’m afraid you can thank OFCOM for the Openreach response. They are prohibited from dealing with any problems directly with you as, technically, you are not their customer. It’s the responsibility of your service provider to sort it out for you. Frustrating I know.
-
EatRiskyPie
(@EatRisky) reported
I asked them to cancel my account again as I never disconnected plusnet, I didn’t really want this fullfibre product. They said it was cancelled. Finally I was free.
-
EatRiskyPie
(@EatRisky) reported
@gracegausden93 Help! I was told lies on my doorstep by a forceful saleswoman, as a vulnerable person living alone. @TalkTalk told me plusnet was closing down which panicked me. The router never came and I didn’t want the product so asked to cancel..