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Plusnet

Plusnet Outage Report in Sunderland, England

Why is my Plusnet service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Sunderland come from postal codes DH4 .

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Sunderland, England

The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Sunderland, and Washington.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 16 days ago
Newcastle upon Tyne Internet 16 days ago
Sunderland Internet 26 days ago
Newcastle upon Tyne Internet 1 month ago
Newcastle upon Tyne Internet 1 month ago
Washington Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • 2012neil2012
    Outdoorsey (@2012neil2012) reported from Dunston, England

    @Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks

  • HannahRose1401
    Hannah Jeffrey 🇪🇺 (@HannahRose1401) reported from Sunderland Bridge, England

    Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.

  • Johnad25
    John Adams (@Johnad25) reported from Durham, England

    From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)

  • Johnad25
    John Adams (@Johnad25) reported from Durham, England

    @benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • GOKUSSJ3Z
    GOK hurr/durr (@GOKUSSJ3Z) reported

    @TalkTalk what’s going on with your service? My internet just died, and it’s supposed to be better than plusnet, that’s why i changed in the first place

  • jerryduk
    -𝓙𝓮𝓻𝓻𝔂 𝓓𝓪𝓿𝓲𝓼 ☮️3.5% (@jerryduk) reported

    @Plusnet live chat not working Twitter messaging unanswered It's like Plusnet don't want to help Can't phone at the moment so effectively can't get an answer to my question. #fail

  • afroking_jonty
    Joe M (@afroking_jonty) reported

    Biggest mistake is signing up with @Plusnet for broadband. Poor customer service, order delayed no explanation. May i please cancel the order with you i cant deal with this. Been on the phone for more than an hour waiting for customer service and here you hardly get a response.

  • Jonno10721563
    Jonno (@Jonno10721563) reported

    @Plusnet worst internet provider I’ve ever used!

  • bellymonsteruk
    matthew smith (@bellymonsteruk) reported

    @AndyPearson68 Plusnet for me. Part of BT but much cheaper. Pretty good support and no problems in the 5+ years I've used them.

  • pauline44
    LadyP (@pauline44) reported

    It’s @Plusnet I need help from

  • thereallindakw
    Linda (@thereallindakw) reported

    @Plusnet can someone contact me please? I’ve had repeated problems with broadband and landline for months. Now I have no broadband at all. I keep being fobbed off . Please sort it

  • ohtimothybarnes
    Tim Barnes (@ohtimothybarnes) reported

    @MassiveAndAce @Plusnet 2022 and this is still a shambles. 23 minute phone call. Fwded by you to BT themselves..who surprise! can't do anything because you bill the service.

  • BenedictDouthwa
    Benedict Douthwaite (@BenedictDouthwa) reported

    @Plusnet please can someone reply. The phone just keeps me on hold. I had a text saying my order is delayed, call or go online for details. Nothing online and nobody answers the calls. Any help please

  • MiriamMcdermo13
    Miriam Mcdermott (@MiriamMcdermo13) reported

    @Plusnet are a joke when my daughter bill became over due and she Owen £65 they did yes restrict her service then cut it off without notice seems when I paid it for her it should have been paid two days before they had not told her I'd this time limit took the payment