Plusnet Outage Report in Sunderland, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Scott ⚫️⚪️
(@LeDreamboat) reported
from
Sacriston, England
Don’t ever get @Plusnet broadband! Tried to cancel within 14 days of it going live due to it being absolutely useless, to then be told the cooling off period was from when I signed up!! 🤬. (Had to switch the WiFi off to tweet this)
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Bilal Raja
(@RealBilalRaja) reported
It's now Day 6 of no service. When I called this morning @Plusnet (45 mins of hold music told) me they couldn't do anything because @WeAreOpenreach were on strike yesterday?!?!?! Great service all round 👏. They also then said no updates till the 13th. Even better.
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Charlbeck Jewellers
(@Charlbeck71) reported
@Plusnet @btbusinesscare Both tel line and broadband down for 4 days 3 weeks ago, no update. Offered £1.00 per day compensation from plusnet. Line gone down again today Shocking service!
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1metaprince
(@1metaprince) reported
@Plusnet Hi please can you help. My 14 day cooling period will be up soon and no update on connection and router delivery. Please can you let me know about both aspects.
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Spencer Scott
(@spencerjscott) reported
@Plusnet WORST CUSTOMER SERVICE EVER!! I have been hold for the fourth time this week, for an hour and a half, with no resolution. Absolutely poor effort. Where is your customer service team? Time to hire some new staff!!
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Paul Adams
(@Paul0069739619) reported
@Plusnet Thank you for asking. Yes after spending nearly 2 hours of trying to get through I eventually succeeded. Although the issue has far from been resolved.
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Jane Touil
(@jane_touil) reported
Day 12 no Internet. Landline DEAD. All because of @Plusnet botched switch. Promises broken. Yesterday I got a message saying date for getting Internet back is 20 October. I work from home. No wonder they don’t want to speak to me!
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Kate Regan
(@the_kate_show) reported
@plusnet Clearly have no interest in customer service. I’ve no phone or broadband since joining a month ago. Uncontactable on the phone. Honestly giving @virginmedia a run the prize of the worst service possible.
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Simon Adelman
(@simonadelman) reported
Yesterday I placed an order for @Plusnet broadband. A few hours later I got a text saying my order has been delayed and to call Customer Support. I've had 2+ hours on hold to Customer Support since. No information in my online account. How does anyone get help from @Plusnet?
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Plusnet
(@Plusnet) reported
@Jay84uk Hey Jamie, apologies firstly for the delayed response and I'm really sorry to see your number transfer went wrong. Do you still need help? If so can you private message me your mobile number and full name so I can take a look? :) -Anoush (Plusnet Sheffield)
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Me Encanta Jewellery
(@MeEncantaUk) reported
Why @Plusnet are you intent on allowing your #CustomerService to deteriorate, have you changed direction? I suggest you cancel your advertising campaigns especially when the CEO and CFO choose not to acknowledge emails, it’s always a tell tell sign of trouble ahead. #Avoidplusnet