Plusnet Outage Report in Sunderland, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunderland, England
The most recent Plusnet outage reports came from the following cities: Newcastle upon Tyne, Wallsend and Peterlee.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Wallsend |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Outdoorsey
(@2012neil2012) reported
from
Dunston, England
@Plusnet I am having issues with my home WiFi connection since doing a separate password change on my plusnet online account. Do you have an email address I can send router reference images to , to discuss / resolve? Many thanks
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Block & Bottle
(@BlocknBottle) reported
from
Walker Gate, England
@Plusnet HELP! Our internet’s gone down, how can we get it up and running in the next 1 hour and 11 minutes before we open?!
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John Adams
(@Johnad25) reported
from
Durham, England
From recent experience I can confirm this tweet is total nonsense. I’m moving all of my services elsewhere. Customer service 0/10, shambles. I suggest you all check if you can get a better deal elsewhere. (@Plusnet expect my call)
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Hannah Jeffrey 🇪🇺
(@HannahRose1401) reported
from
Sunderland Bridge, England
Has your Internet gone down @plusnethelp @Plusnet? NHS worker struggling to work from home here.
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John Adams
(@Johnad25) reported
from
Durham, England
@benjymous @Plusnet Sounds much more like it from their customer services. I’ll try and use the referral code if I can, but it may clash with the Bluelight discount my wife gets. Gouging a #keyworker in a global crisis isn’t classy thanks again @EE.
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Joanne Emerson
(@remenos) reported
from
Sherburn Hill, England
@PickGS @Plusnet @plusnethelp It’s blatant profiteering - I need broadband to work from home and I’m now paying £35 instead of £22 - and to think their selling point was excellent UK customer service 🙄
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Plusnet
(@Plusnet) reported
@cheekyfork If an engineer is needed to resolve an issue, then this is the next step we have to take in order to fix it. I am sorry we've not been able to resolve the speed issue on this occasion. - Curtis, Plusnet Sheffield
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One More Thing...
(@onemorething0) reported
Please @Plusnet answer your phones! Waited for 21 mins this b4 and gave up, now again on hold 26 mins! Where is my engineer? Really poor service, I thought they were supposed to be okay?
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Plusnet
(@Plusnet) reported
@lynnos Hi there. I'm so sorry for the delay in getting back to you. We don't currently support WiFi calling but plan to support it in the future. I'm sorry that that's the case. Please let me know if you have any further questions. Regards, Emily Plusnet Leeds
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parrotLegal
(@ParrotLegal) reported
Hey @Plusnet - when you've been happy to offer me business broadband for many years, why can't you offer me business mobiles? Either you offer a business service or you don't.
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Neil Webb
(@webbybloke) reported
@EE Hello Sarah. My comment was based on being a customer of Plusnet, who use your network. I spent years on and off telling EE the signal in Hoylake is unusable, but told system tells you all is OK. Just need someone to go to Hoylake and drive down north parade. No signal.
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Naomi
(@lemonmizzle) reported
Hey @Plusnet, please tell me which number to call to complain? I've just been on the phone to BT for over 2 hours so I'm not in the mood for being on hold anymore. Especially when the issue was caused by you, Thanks :)
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Plusnet
(@Plusnet) reported
@RavScaleDesigns Hi there, sorry to hear about the trouble you're having with the connection. I can understand how frustrating this can be so if you send your username via a DM, I'd be more than happy to have a look. - Curtis, Plusnet Sheffield
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Luv Bunny v2022 🐰🇺🇦
(@LuvbunnySL82) reported
@EE I am using your network through another provider @Plusnet and my signal is awful. On the EE coverage checker it says 4g coverage is good for my postcode. I can rarely make calls with my mobile though. It’s an iPhone XR. What’s going on?
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Plusnet
(@Plusnet) reported
@OliverT1998 Hi Oliver, sorry for us taking a while to reply. Our logs show a connection of over 5 days , let me know if that doesn't match your experience though. If you did want to get a new router it would be best to call our customer options 0800 432 0200. - Adam - Plusnet Sheffield
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John Poulton
(@JohnPoulton2) reported
@plusnet Hi. I have a Galaxy S20+. I am unable to text or phone. I get the message 'not registered on network '. It's been happening for about 24 hours. Can yhelp?