Post Office Outage in Portsmouth, England

@PostOffice After Amzn repeatedly sending stock responses teaching me how to use pickup locations, I finally got their "the customer is well pissed off" stock response, which asked me to call them. I've explained in words of 1 syllable & they are going to look into it. Will let you know!

@PostOffice They still show as an option, but when you select that particular one it then fails to appear as where you want it delivered to. Not just me, happens to others too. Other POs seem fine (e.g. Portswood down the road).

@PostOffice Good Morning, yesterday in your Southampton (Above Bar St) branch, I experienced some terrible customer service from one of your clerks on booth 2 at 12:50. She couldn’t be anymore rude because I misheard what she said. Customer service training I suggest is needed!

@PostOffice Tried to collect a parcel last night about 8:30pm from one of your branches - advertised as open to 10pm - and I was told by the adjoining shop staff they couldn’t help. I specifically had my parcel delivered there (a Very order) so I could collect at my convenience!

@PostOffice Is there any way of ordering more orange Drop & Go bags? I work at the Shanklin branch (1229354) and we’ve had a sudden increase in customers signing up for the service and not enough bags to go around. Is there an order code available or do we have to contact NBSC?

@GBGplc why is it your ID check asks for driving licence valid from date but the @PostOffice say it has to be driving licence issue date. Took a day off, 30 minute each way drive and parking money. Look forward to you resolving this ASAP. #customerexperience

Lost my wallet #sadface, had to order card replacements. @lloyds were super easy online, @PostOffice also good online. @AmexUK disappointed with a number of broken links, then an automated phone service asking impossible questions. Their operator was good, though.

@PostOffice what disgusting, rude and arrogant service at your branch in Eastleigh - never before have I felt so belittled #Disgusting #rude #avoid

@PostOffice Hi Stephen yes it was this morning about an hour ago can’t praise his service enough!

@PostOffice no wonder no one uses you! Apparently I can’t pay a cheque into my @firstdirect account there! Even though it clearly says I can. Train your idiot staff please!

@PostOffice ridiculous when you wait for a parcel to be redelivered then hear the letterbox go to the door to find another redeliverly note. Had a cheek to leave the note without even knocking or ringing the bell and when I opened the door sped off down the road! So incompetent!

Philpost service really suck. They dont deliver your package door to door both ems and airmail. Difference of 2 is that i can claim airmail at my city postoffice while ems i need to travel to their main office which is 3 hr bus ride lmao

@markyeg @PostOffice There was an awkward hug, but as I not only looked, but smelt, like a hobo I didn’t hang around!

@eniolaxx @PostOffice @MumsnetTowers Wow! That is terrible! Sorry you have to go through that!

@PostOffice Thank you. I was made quite a few promises by the customer services supervisor on Wednesday and nothing has materialised since.

@PostOffice I appreciate terrible customer service is the default standard in the UK, but frankly I’m not sure who’s worse-you or the cowboys at @OpenreachHelp who are completely unaccountable given that Ofcom is a wet lettuce.

@PostOffice I’ve had multiple phone calls since then. Empty promises from your customer service team. No response from Openreach. You’ve got my number, call me.

@PostOffice I have a complaint about your document verification service. And that has to do with the fact that all my bank accounts and utilities are now online (paperless). So I had to print out a utility bill (which does have my address on it). The Post Office branch...