Post Office outages and service status in Newport, Wales

Problems in the last 24 hours in Newport, Wales

The chart below shows the number of Post Office reports we have received in the last 24 hours from users in Newport, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Post Office users through our website.

• Internet (44%)
• Total Blackout (30%)
• Wi-fi (15%)
• E-mail (11%)

Live Outage Map Near Newport, Wales

The most recent Post Office outage reports came from the following cities: Newport, and Cardiff.

City	Problem Type	Report Time
Newport	Internet	6 days ago
Cardiff	Total Blackout	1 month ago
Cardiff	Wi-fi	1 year ago
Cardiff	Internet	2 years ago
Newport	Internet	2 years ago
Cardiff	Wi-fi	3 years ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Post Office Issues Reports Near Newport, Wales

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Cressida Ford (@CressidaFord) reported 12 minutes ago from Cardiff, Wales

  @PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.

• 
  Ellie Silcox 🎗️ (@Ellie_Silcox) reported 17 minutes ago from Pontnewydd, Wales

  @RogerPlater @PostOffice It's an ID verification check for my Uni course. Basically the website says you can get it done at any post office and I've been to a small one and a large one and no one can help.

• 
  Panda Education (@PandaEduLtd) reported 37 minutes ago from Caerphilly, Wales

  @PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.

• 
  Caroline vickery (@Caddy9274) reported 40 minutes ago from Cardiff, Wales

  @PostOffice Hi Tom, there was a queue but the problem is only having one post office for the whole of Cardiff city centre.1000’s of workers with only an hour max for lunch, my office is at least 15 min walk away, 3/4 of break spent trying to post a parcel!!!

• 
  Ellie Silcox 🎗️ (@Ellie_Silcox) reported 42 minutes ago from Pontnewydd, Wales

  I am actually sick to death of the service offered by @PostOffice I've been to 2 branches now and neither of them can help. And frankly don't know where I can get help.

• 
  Ben Maizey (@BlockA_Row3) reported 43 minutes ago from Cardiff, Wales

  @PostOffice @RoyalMailHelp Many Thanks - have tweeted as customer services weren't too bothered or concerned when we raised the issue yesterday.

• 
  TheBigFella💙 (@TheBigfellainc) reported 46 minutes ago from Cardiff, Wales

  @leebbailey @PostOffice Biggest problem is that they have their own investigative/prosecution team. There are no checks and balances. The police/cps way isn’t perfect but I’d like to think they’d have worked out that 700+ people aren’t all ripping them off using exact same methods!

• 
  New Court Inn Usk (@TheNewCourtUsk) reported 46 minutes ago from Beechwood, Wales

  @PostOffice @MonmouthshireCC @santanderukbiz was told had to give hours notice to order change from #uskpostoffice our designated PO now told 24 hrs notice so no change until Saturday!!! Only want £150’s worth... Help!!!

Post Office Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Christine Mapp 👷🏻‍♀️ (@ChristineMap) reported 1 minute ago

  @PostOffice can I get help with a travel insurance claim, added cruise cover but can’t find missed port or cruise cover as a claim option

• 
  Jonathan Haggart (@jonathanhaggart) reported 2 minutes ago

  It's hard to know who to trust in industrial disputes sometimes. E.g. the @CWUnews members who deliver our post in all weathers, or the @PostOffice hierarchy, who allowed people to go to jail rather than admit a problem with their computer system. 🤔

• 
  shirley anderson (@shizanderson10) reported 3 minutes ago

  @PostOffice my elderly mother has been trying to withdraw money from her post office account but it keeps being declined. She can get a balance and has changed her PIN so the card is working. Customer service keep telling her there’s no problem. Any ideas please?

• 
  💕 (@RachaelNPink) reported 7 minutes ago

  @PostOffice Am I able to renew an old provisional using this service?

• 
  Neil McDonald (@neilamcdonald) reported 11 minutes ago

  @CWUnews I fully support the action that @CWUnews are taking. All the @PostOffice have offered are real terms pay cuts, with strings attached. Inflation is running rampant, energy bills through the roof and profits of £758 million were posted in March. Pay our posties properly!

• 
  Lady Kate the Plate (@KateJon41196503) reported 12 minutes ago

  @SammyJAvis @PostOffice One of the problems is that PO Ltd pay us by transaction not an hourly rate. So putting an extra member of staff on quite often means that that Post Office will lose money. It’s a catch 22 & a dilemma we wish we weren’t in.

• 
  ⚓️ Plymouth Devon UK ⚓️ (PlymouthDevonUK.com) (@PlymouthDevon1) reported 13 minutes ago

  Standing in the queue at the Post Office in WHSmith for ages this afternoon. About 20 people in the queue, just 1 person on the counter. 3 x Self-service tills, which vast majority chose not to use. Old man with zimmer frame in queue. Unimpressed. Dreadful service. @PostOffice 🤨

• 
  Lady Kate the Plate (@KateJon41196503) reported 16 minutes ago

  @bobbybewl @PostOffice @coopuk One of the problems is that PO Ltd pay us by transaction not an hourly rate. So putting an extra member of staff on quite often means that that Post Office will lose money. It’s a catch 22 & a dilemma we wish we weren’t in.

• 
  Cllr Laurence Fouweather 🔶 (@LaurFou1) reported 20 minutes ago

  @OxfordCity @PostOffice This is because the PO is in the Co-Op in Summertown and its the Co-op that's closing. I've spoken to local shops and the issue is the PO contract that they insist on. This makes it almost impossible for small shops to make a profit from it. Supermarkets won't give up floorspace

• 
  Siâny D (@siany_d) reported 24 minutes ago

  @PostOffice But not for much longer as another service gets taken away...