Post Office Outage in Newport, Wales

@PostOffice Hi Tom, there was a queue but the problem is only having one post office for the whole of Cardiff city centre.1000’s of workers with only an hour max for lunch, my office is at least 15 min walk away, 3/4 of break spent trying to post a parcel!!!

@PostOffice Hi Stephen yes it was this morning about an hour ago can’t praise his service enough!

@PostOffice @RoyalMailHelp Many Thanks - have tweeted as customer services weren't too bothered or concerned when we raised the issue yesterday.

@PostOffice Hi Jess - I'm through the queue now though it took a decent while, about 20 mins' wait I think so not unbearable. Credit to the staff who remained cheery and efficient throughout; seems the self service POS were down, which explains the extra queue-y queue! Thanks for responding.

@PostOffice please can we speak to a human. We have a recorded delivery item that has gone missing. We have been though the automated system and checked on line which says the item is being returned to sender. But it hasn’t. We have been on hold for 26 minutes. Please help.

@RogerPlater @PostOffice It's an ID verification check for my Uni course. Basically the website says you can get it done at any post office and I've been to a small one and a large one and no one can help.

I am actually sick to death of the service offered by @PostOffice I've been to 2 branches now and neither of them can help. And frankly don't know where I can get help.

@PostOffice @MonmouthshireCC @santanderukbiz was told had to give hours notice to order change from #uskpostoffice our designated PO now told 24 hrs notice so no change until Saturday!!! Only want £150’s worth... Help!!!

@PostOffice No but I tried two corner shops which use the post office service and they said it was down.

@PostOffice No but I tried two corner shops which the post office service and they said it was down

@PostOffice can’t make cash deposits the system is down

Pretty bad that no companies give #lifeinsurance to people with #mentalhealth illnesses. Surprised at being turned away from @PostOffice As well. To add to the list

@PostOffice Thank you Stephen for the quick reply. It was Bute Street, Cardiff. What disappointed me most was their bad attitude and un-helpfulness.

@PostOffice frustrated that once again the post office in the one stop on cornerswell road, penarth is not working! Systems offline again. Since going into the one stop it has not been a reliable service and always feels like an abandoned part of the shop with no focus from staff

@PostOffice A few minutes. Most unhelpful as well. Was told I had to glue the print out and they apparently had no stationery to help me. Sent me home. Rude to my husband when he went back as well. Awful

@PostOffice your broadband team are useless. @EE also useless sent me a letter saying I had requested my internet to move to them, I hadn't. Contacted you to stop it, claimed it was done get home after a week away no internet. Your help no help until tomorrow. Awful service

@PostOffice Pls can someone help resolve the problems being caused by the temporary closure of your Wymondham town centre branch . This has left just one post oft to serve the whole town !!

@georgiacharll @PostOffice Mines been down since 4 th with no explanation. I had to buy x 2 data for iPad. Crazy

@PostOffice ridiculously bad customer service at your temple fortune branch (NW11). The teller was on a personal phone call which she did not consider interrupting even as a queue was forming in front of her. This is not my first terrible experience there, please take action

@RussCoo03819066 Hi Russ, we're a separate company to @Postoffice and aren't responsible for their branches or employees. Please tweet them directly if you have an issue.

@MichaelSnasdell @RachaelDunlop @PostOffice Brockley Rise one was alway good, but not working that way anymore have to use Forest Hill 😢

@MichaelSnasdell @PostOffice Before they carved it up to make that useless ‘consultation room’ which is now used for storage, and got rid of the regular staff, it was great. Absolutely piss poor now.

@PostOffice It doesn’t matter. I’ve contacted Royal Mail to find out why it hadn’t been delivered and it’s now been sent to the National Returns Centre to be securely destroyed so I don’t suppose much will be done. I just will never go there again.

@WHSmith your @PostOffice store is crap! Second time I’ve visited with the run up to Christmas and just the ONE member of staff working to serve customers. Sure you tweeted me the other day saying you’d fix this and report this to a manager. Awful. Queue is ridiculous