Is Santander down in Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Website (25%)
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Login (17%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Transactions | |
| London |
Transactions | |
| Redhill |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Hamish Burns
(@Amostheking) reported
My Bank used to have a local business manager, then they got rid of them and now it takes weeks to get an appointment with the centralized one. The person is sick so it’s weeks again to reschedule! Great business service @santanderuk
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Guilty of Being Right
(@gb_right9) reported
@santanderuk @santanderukhelp Your service is atrocious and this is almost a daily occurrence. Your banking app constantly comes up with errors its literally a lottery as to whether ill be able to log in or not, and your website isn't working at all.
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Andy Kelly
(@SavageEtBeau) reported
@santanderuk as an authenticated user in my online banking, I changed a standing order which was from one Santander account to another. You then blocked my access due to fraud detection. This was a week ago. 3 calls to head office and am told the fraud team will contact me. !
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Col
(@FootballThot) reported
@StuartJones7 @santanderuk Bare in mind I'm not shifting large quantities of money in and out. So you could of course face problems I don't
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Call Me Ham 👳🏾♀️
(@thehalalham) reported
@StuartJones7 @santanderuk Don’t get HSBC their customer service is awful
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Oliver McVeigh
(@oliver_mcveigh) reported
@santanderuk - an exhausted and frustrated customer. Account locked, no one answering, only reply from your teams is wait a few days …it’s now been a WEEK. Unacceptable. Please have a senior manger call me
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Rachel
(@DorsetRachel) reported
Brilliant, @santanderuk. I made a modest IBAN transfer this morning, following the instructions on your website, which did not warn that my account might be blocked until Wednesday for a fraud investigation. If there had been a warning I’d have done all my other banking first!
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Scottie Collins
(@JohnScottie2) reported
I tried to open an ISA today with @santanderuk as a home for my modest savings. As an existing customer, I assumed that this would be a straightforward process. Far from it. I feel strangled by red tape and am still waiting for a call back. A deeply frustrating experience.
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Jonathan Mills
(@JonMillsSasudi) reported
as usual, just awful customer service from @santanderuk The world would be a happier place if this apology of an institution just dissolved itself
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Caitlin McCann
(@Tatty_Bojangles) reported
Meanwhile his @santanderuk account was dealt with within 3 days, no issues.