Is Santander down in Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (57%)
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Website (15%)
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Login (15%)
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Transactions (9%)
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Withdrawals (4%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: Godalming, London and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Woking |
Website | |
| London |
Login | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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sharon
(@serenityshaz) reported
@santanderuk how do I make a complaint of your shoddy service?
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Citizen Kev
(@Kevmac7) reported
So annoyed @santanderuk another week with no access to my account 🙄
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Kels
(@kellynelsonuk) reported
@santanderuk If I paid for an item with a debit card and have not received the item, can I claim this back? I've messaged the seller and no contact? #help
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Dan Bruce
(@dannybster) reported
@Myjeans @santanderuk I’m not sure to be honest, they’re mortgage department have been able to offer very little help.
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Mike Powell, an ideology hater.
(@CllrMikePowell) reported
from
Pontypridd, Wales
.@santanderuk your online business banking system isn't working and your business phone-in is "busy"! Are you having problems today as I can't access my account.
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Charlotte Wedge
(@charw3112) reported
@santanderuk Worried about your mortgage payments? Why don’t you call us and we can patronisingly tell you sorry but we can’t help you. I’ve never spoken to a team of such uncaring and unsympathetic people in my life! Absolutely astounded really!
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Phil page
(@sixthtimelucky6) reported
So @santanderuk @NatWest_Help @HalifaxBank all your cash points are out of service in Barkingside High St!!!!!! Truly awful service and no reason as to why this is happened unless of course you don’t want people to have cash!!!
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Charles Button
(@CharlesShip) reported
@santanderuk saw the tweet about the other guy spending 2 hours on phone. Similar experience to mine. I must say I have been with TSB and never experienced issue. Your payment system on app doesn’t work and complaints team are the worst. @bancosantander why is your bank so bad?
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Chris Wheal
(@whealie) reported
Jeepers @santanderuk has outdone BT, Virgin and others notorious for poor customer service. Useless website that refuses to provide a contact number. And when you do find it, you are just on hold. Won't be making a crucial business payment today, as have run out of time.
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Darius Norowzian
(@DNorowzian) reported
@santanderuk Absolutely appalling service. I cannot stress enough to anyone trying to join this bank to think twice - the worst bank you could choose. Don’t do it!