Is Santander down in Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (51%)
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Website (23%)
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Transactions (10%)
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Login (10%)
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Transfer (3%)
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Withdrawals (2%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: London and Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| London |
Mobile App | |
| Hampton |
Transactions | |
| Godalming |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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JOM
(@JOM95428828) reported
@santanderuk really poor telephone customer service for new customers! Online banking should not be this problematic 🤔
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Elongated Musket
(@Sprockalina) reported
@santanderuk thank you for NOT giving me the £175 bank switch money that I signed up for. 2 customer service agents, one in December and one 2 weeks ago said everything was in place & confirmed money would be in my account. Now you say I'm not entitled to it. Appalling
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Andrew Carrier 🍸
(@AndrewCarrier) reported
…and mobile banking/app ‘ease’ (40%). I can’t speak for @santanderuk but I can’t believe *anyone* would switch to @HSBC_UK for any of those reasons. Their app is dire, customer service mediocre and online banking bare bones.
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David Breslaw
(@BreslawDavid) reported
@santanderuk I called Friday a week back and was, promised it would be opened this week, and on Friday, another “we are so busy “message. Think I’ll find another fixed term account because I’m not sure I can deal with Santander’s awful admin again. Santander doesn’t change
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Elongated Musket
(@Sprockalina) reported
@santanderuk @MartinSLewis I've now been offered £100 compensation for the error of the 2 workers who agreed everything was fine for £175 switch. How is that ever correct or fair to me the customer? @MartinSLewis the link on your site worked so why is this not being honoured?
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Dr Zahra (Hamrang)Rattray 💙👩🏻🔬🤱🦄 💉🇪🇺💊🐈
(@z_rattray) reported
@santanderuk your customer service is shambolic. I have a new debit card I cannot use and cannot get through to anyone. I literally cannot buy anything as your banks are also shut.
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Suzanne 💙💙
(@girlinbluecurls) reported
@AvivaUK why, after I’ve made an enquiry about a @santanderuk insurance policy, do half the “can we help with something else?” links lead to Barclays policy pages. All I want is my current insurance schedule!
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Ed Gibson
(@Gibson_XL) reported
@santanderuk do your online customer service people have to handle more than 1 chat at a time? I'm just wondering why I keep having to wait 7 or 8 minutes to get a response with no idea if they've gone off to make a cup of tea or are still there?
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Pep
(@PeppaPigKilla) reported
Santander removing the deals from in app to this boosts on an external site was a bad decision. @santanderuk
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Ascent of the Amazon
(@AmazonAscent) reported
Hey @santanderuk , I have banked with you for over 25 years. If I remember right I have never defaulted on any loans mortgage or DDs …..Ever! In 2022 you you blocked access twice for absolutely no reason at all causing me issues.1/2….