Is Santander down in Surrey, England?
No problems detected
If you are having issues, please submit a report below.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
-
Mobile App (56%)
-
Website (19%)
-
Login (19%)
-
Transactions (6%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Transactions | |
| London |
Transactions | |
| Redhill |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
-
David Crossinggum
(@pmancat) reported
from
London, England
@santanderuk A customer of yours, seriously ill with cancer. Never missed a single mortgage payment, but denied any assistance from you. Any explanation?
-
Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
-
Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
-
Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
-
Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
-
peter howard
(@sleepysilvery) reported
from
Kingston upon Thames, England
@santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?
-
Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
-
Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
-
emmaconst@hotmail.com
(@emmajemmma) reported
@santanderuk still waiting for someone to pick up the phone for online banking issue...45 minutes waiting so far.
-
Paul Donaldson
(@PaulDonaldson2) reported
@santanderuk to Santander all say trying to get this resolved. All we are being told is there is nothing can be done because that is the security policy. What an utter disgrace you are - unwilling to help a young woman in a vulnerable position who has not even been able to eat
-
Innes Gray
(@htcig58) reported
@santanderuk - Ok so now I very frustrated. A recurring charge (paid for a number of years) has now been flagged three times as a possible problem transaction Each time I say I recognise the transaction which does nothing to process the transaction. 1/2
-
Innes Gray
(@htcig58) reported
@santanderuk Each time the staff at Santander say it will be Ok the next time, it hasn't. They also say they cannot do anything to process the transaction as they cannot go into the system - customer service AND fraud teams. So what do I do? 2/2
-
T
(@T15596437) reported
@santanderuk Santander bank licence should be review fin ombudsman mislead biz, cont refusal SME help during C19 unless 100% gov backed BBL. Only then swift help, even group comp BBL now causes serious acct freeze disruptions on in. missed due dil. Anything but bounce back 4 sant biz clients
-
marc smith
(@marcuspolo1981) reported
@santanderuk second time in a week you’ve blocked my online access not happy as been a busy week and need full access to my accounts
-
Harry Butler
(@HarryButler8) reported
@santanderuk I’ve been on hold for 3 hours. Can you sort your service out, please.
-
Jane (Finlay) Blackall 🇺🇦
(@BlackallJane) reported
third was @santanderuk staff in Plymouth Branch astonishing. Kind & helpful. Helped refugees around the process & opened bank accounts -the bank has also donated a huge chunk of money to Ukraine and the staff have also given their own cash. My own bank @LloydsBank refused help.
-
darkymaniel
(@darkymaniel) reported
@santanderuk can’t log on to your app & been on hold to the ‘call us’ number for 1h22 just now and 30min on Tuesday. Any suggestion how I get access to my account and money?!?
-
Chris Tate
(@cttate4) reported
@santanderuk been locked out of my current account for 4 days now. Tried phoning countless times but getting cut off. Can you please help?