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Santander

Santander status: access issues and outage reports

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Full Outage Map
  • Santander generated 0 outage signals in the last 24 hours around Surrey, including 0 direct reports.

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Community Discussion

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Santander Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • KateRenton
    Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

  • chrisromerlee
    Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • tonysupernova
    Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • sleepysilvery
    peter howard (@sleepysilvery) reported from Kingston upon Thames, England

    @santanderuk My wife transferred some money to my daughter on October 11th. The money left our account but hasn’t arrived yet! It’s not the first time we’ve transferred money to her but normally it goes through straightaway. Can you fix this please?

  • GraceCuddihy
    Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • lauraodell13
    Laura odell (@lauraodell13) reported

    @santanderuk I have tried phoning and have sent a few emails and still no response. Please please can someone give me a message. My account is locked and I need to be able to access it asap

  • ElznGaz
    Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported

    @santanderuk have you a problem updating balances after transfers ?

  • andyparsons3
    AP (@andyparsons3) reported

    @santanderuk @santanderukhelp thinks it is a five-star rating but customer service response time that belongs in the last century. Pick one to be proud of.

  • monounio
    ANDREW JAMES BRINKMAN (@monounio) reported

    It’s a contingency to use my money to make war! When I have earnt that saving lives! Lock down Santander please 🙏🏻. @santanderuk

  • CoulsdonTHFC
    For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported

    @santanderuk Then after updating my details I go on the app & you’ve cut off my mobile banking access so I have to do it all again 😡

  • tooshortplanks
    Paul (@tooshortplanks) reported

    Just contacted @santanderuk by telephone to ask for a replacement card. The customer service was shocking. Every time I asked for a replacement the agent kept wanting me to try other actions, even after explaining what I had experienced.

  • macleaver7
    Michael Cleaver (@macleaver7) reported

    @santanderuk has the worst customer service I’ve ever dealt with…..

  • tarahils
    Tara H (@tarahils) reported

    @santanderuk absolutely awful customer service, no one is interested in trying to help track down lost money. Will be putting in a complaint and moving money elsewhere 😤

  • SarahLouisaColl
    Sarah Louisa Collins (@SarahLouisaColl) reported

    @HWarlow @santanderuk How awful Helen!

  • ghatispeaks
    AK (@ghatispeaks) reported

    @ClareWiener @santanderuk Agree. . Terrible service. Time to move to first direct