Is Santander down in Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (51%)
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Website (23%)
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Login (11%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: London and Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Hampton |
Transactions | |
| Godalming |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Woking |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Corbould
(@MattCorbould) reported
@santanderuk @santanderukhelp in this digital age I can’t believe it’s taking over a week for you to supply a simple email or letter of proof of a buy to let mortgage for me. Over a week?? Come on. This is ridiculously poor customer service.
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Chris brooks
(@chrisby81) reported
@santanderuk my son has lost his card and we are unable to access his online account, I tried calling but you won't handle out of hours, please explain what we should do to block his card? I find this shocking that we have no means to do thuis with you
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DG
(@imgervazio) reported
@santanderuk you have blocked a transfer and locked me out of my online banking and you are closed ? Terrible service i need my money now !!!!!!
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Mark Burley
(@MarkBurleyUK) reported
@santanderuk I am trying to talk to your team regarding my mortgage balance but they do not reply and the bot on website does not help - can you help please
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Ian Riley
(@ianrileyENG) reported
@santanderuk We have been on hold now for 57 minutes. You are currently experiencing a high number of calls apparently. Why is that? You had the same issue yesterday- and last week. You need more staff. You will certainly be losing a customer at this rate. Unacceptable. Give u 5m
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May
(@mayte10000) reported
@santanderuk need help with one of your subsidiary who is refusing to allow me to withdraw money from the account.
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Toby
(@MicknJennynToby) reported
@santanderuk Just to advise you that someone is sending out scam emails purporting to be from yourselves and I am not even a customer.
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Jack Kindell-Brown
(@JackKindell_) reported
@lawrencetate_ @santanderuk @Arsenal Terrible club. Not worried about it’s fans 🎪
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Simon Harris
(@SJ_Harris) reported
@santanderuk Spent 45 minutes waiting in branch to make a money transfer because they are on hold to your own internal team!!! Absolutely ridiculous. Shocking service! Had to abandon and will have to go through the same debacle no doubt tomorrow!
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Paul Johnson-Watt
(@PaulWhaaattt) reported
.@santanderuk It’s been nearly a year waiting for my £130 for switching current accounts. The online chat always comes back unable to help, so I call and it always rings out. I want to arrange a callback and get my money for meeting all the terms of eligibility, DM for my number!