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Santander

Santander down? Current status and problems in Surrey, England

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Surrey, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  • 39% Mobile App (39%)
  • 26% Website (26%)
  • 17% Transactions (17%)
  • 11% Login (11%)
  • 6% Transfer (6%)
  • 2% Withdrawals (2%)

Live Outage Map Near Surrey, England

The most recent Santander outage reports came from the following cities: Hampton.

CityProblem TypeReport Time
Hampton Transactions 1 month ago
Woking Website 4 months ago
Redhill Mobile App 9 months ago
Croydon Transactions 10 months ago
Croydon Login 10 months ago
Croydon Mobile App 10 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • chrisromerlee
    Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • tonysupernova
    Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • GraceCuddihy
    Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • KateRenton
    Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • Fran115MW
    MatrixAnalysis (@Fran115MW) reported

    @firstdirect @santanderuk and if there is anyone out there who deals with commercial/banking law and is willing to help me to take Santander to task, please let me know. @FreddieMoonPay Freddie just a plug for your dad, I spoke to him this week, but I might need his help on suing Santander

  • CPandT
    Leigh Dancer (@CPandT) reported

    @santanderuk I understand the fact you prioritise covid but surly by now as a customer I can speak to someone about borrowing more getting fed up of the covid excuse not to take calls but want to speak to someone about how much it would cost etc before applying

  • Zain8987
    Zain (@Zain8987) reported

    @santanderuk A reminder to all customers that Santander will support fraudulent activity on your account rather than paying you back if your phone is stolen. Do not bank with them.

  • stevecawood
    Steve Cawood (@stevecawood) reported

    @santanderuk the mobile app only appears to be working on mobile data. On WiFi it just timesout

  • SophieTScott
    Sophie Scott (@SophieTScott) reported

    @santanderuk absolutely appalled by your lack of customer service. Can’t get thru to report fraud. Been on hold for hours on end. What a joke.

  • jeremym82099636
    jeremymiddleton (@jeremym82099636) reported

    @santanderuk are you having problems sending texts to customers for codes? Tried all day nothing.

  • DrJlo29
    Jessica Longmore (@DrJlo29) reported

    @santanderuk @santanderukhelp so I present at my local branch and queue with my small human to open an account for said small human. Told (rudely) that I need an appointment. The next appointment is November. NOVEMBER. Utterly shocking service, & from my own bank?!

  • AndrewE96508026
    Andy (@AndrewE96508026) reported

    Nice that @santanderuk still haven’t acknowledged my tweet let alone apologised more fantastic customer service

  • ChristopheSkis
    Chris Creissen (@ChristopheSkis) reported from Hillingdon, England

    @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

  • DafyddColeman
    Dafydd Coleman 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@DafyddColeman) reported

    @santanderuk absolute shite service