Santander

Is Santander down in Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Surrey, England 11/21/2025 22:50

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (25%)

    Website (25%)

  3. Login (17%)

    Login (17%)

Live Outage Map Near Surrey, England

The most recent Santander outage reports came from the following cities: London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Login
United KingdomLondon Withdrawals
United KingdomLondon Transactions
United KingdomLondon Transactions
United KingdomRedhill Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • tonysupernova Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

  • GraceCuddihy Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • chrisromerlee Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • nillypat Nilsha Makwana (@nillypat) reported

    @santanderuk Could you let your customer service guys know that if they advise customers to head to the branch that they should take some ID 'just in case'. A complete waste of a trip (with a baby) only to be told can't deal with me as I didnt bring ID! 😡

  • JustAskDesign Just Ask Design (@JustAskDesign) reported

    **** @8rthur2019 if Denmark were sponsored by @santanderuk you could not have had a worst day! Sorry Bud, I do take the piss sometimes. actually thought at 15 mins it was a given to Wales ( I'm a rugby man)

  • mk_gr Marcus is still my name (@mk_gr) reported

    @santanderukhelp It's now June 29th, and apart from an email saying something along the lines of "we have raised this with the specialist loan contact" I still haven't heard back from anyone regarding this issue. Is this how @santanderuk treats all its customersr?

  • OldeNaturalist Olde Naturalist 🕷️ 🦋 🐝 💙 (@OldeNaturalist) reported

    Jesus @santanderuk - 36 mins on hold so far! For a business customer. Hopeless

  • bjblyth Benjamin Blyth (@bjblyth) reported

    Why is nothing working tonight?! 😩 I’m looking at you @santanderuk, @CoventryBS and @PSLadvisers - your websites all buggy as hell or down tonight with no warnings to suggest why?

  • balls_pepper Pepper ***** (@balls_pepper) reported

    @santanderuk Hey people. As a Santander customer, I can honestly say that they are utterly shite in every way. Imagine a set of really unhelpful people who take 45 mins to answer the phone, have no authority to comment on your problem (no intention to fix it), and pay you zero interest.

  • Pushpas_Kitchen Devesh Patel (@Pushpas_Kitchen) reported

    @santanderuk I have been waiting weeks for a reply to my query on my approved mortgage application. Can anyone help as I need this in order to complete?

  • IanCMBE Ian ******* MBE (@IanCMBE) reported

    @santanderukhelp @santanderuk any idea when I’m going to be able to use my direct debit card to pay my @TheAA_UK breakdown membership? I tried last week and apparently there’s a problem at your end?

  • IanCMBE Ian ******* MBE (@IanCMBE) reported

    @santanderuk any idea when I’m going to be able to use my direct debit card to pay my @TheAA_UK breakdown membership? I tried last week and apparently there’s a problem at your end?

  • chrisclifton26 Chris Clifton (@chrisclifton26) reported

    @santanderuk no point applying for a Santamder loan then. Every time I try, your website crashes after entering my personal details.