Santander

Is Santander down in Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Surrey, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Surrey, England 11/19/2025 02:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (50%)

    Mobile App (50%)

  2. Website (25%)

    Website (25%)

  3. Login (25%)

    Login (25%)

Live Outage Map Near Surrey, England

The most recent Santander outage reports came from the following cities: London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Login
United KingdomLondon Withdrawals
United KingdomLondon Transactions
United KingdomLondon Transactions
United KingdomRedhill Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

  • CopybyAnna Anna Pattenden (@CopybyAnna) reported from London, England

    I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…

  • GraceCuddihy Grace Cuddihy (@GraceCuddihy) reported from Lambeth, England

    Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou

  • lizardUnicorn Nuclear Summer (@lizardUnicorn) reported from London, England

    @santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.

  • chrisromerlee Chris Romer-Lee (@chrisromerlee) reported from Lambeth, England

    @AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?

  • tonysupernova Tony ****** (@tonysupernova) reported from Croydon, England

    @santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • TreloarScott Scott Treloar (@TreloarScott) reported

    @santanderuk I am trying to change my address with you I tried calling no answer after an hour and online banking just isnt working it keeps logging me out after clicking one button after logging in

  • cranston65 Ian Cranston 🌈 (@cranston65) reported

    It's ok it's a problem with @santanderuk

  • One__Nelly Neil (@One__Nelly) reported

    @santanderuk 23/10/21 12.38pm Still not working, completely ruined my weekend as I live in the countryside and rely on banking/debits online.........been happening ever since you switched all cards to mastercard......unaccetable!

  • sdf1981 Steven Foley (@sdf1981) reported

    @santanderuk are you still having card problems as need to put petrol in my car today for work, don’t even want to go and look like fool with people telling me it’s been decline, but if it does will be complaining also moving my accounts

  • helenp82 Helen Brickwood (@helenp82) reported

    @santanderuk hi, just received a text message and phone call to confirm a transaction. Is this number yours 08082800989? I searched for it on your website but can’t find it…

  • madmarjac68 Madmarjac68 (@madmarjac68) reported

    @Rachrobo88 @santanderuk Santander your customer service is shocking, I have spent over an hour on the phone to you today to be put through security twice to be told I'm speaking to the wrong department, I still can't get onto my internet business banking, can you reimburse me for my time waisted sofar?

  • LFC247News8 1892 (@LFC247News8) reported

    @santanderuk still having issues and have done for days. Stop lying to people this has not been sorted. Absolute disgrace.

  • amberchh Amber Clara (@amberchh) reported

    @santanderuk Still experiencing issues with card payments - this has not ‘been resolved’ clearly.

  • carol_ann54 Carol E 🎶🎭 (@carol_ann54) reported

    @santanderuk Are there still issues with card payments? Trying to make a hotel booking and both my cards refused despite having more than sufficient funds/credit.

  • connerjohnsto18 conner johnstone (@connerjohnsto18) reported

    @santanderuk sort your banking out not had my wages in yet because your banking is down I got told Santander was a great bank account to be with think these people were wrong now 😡