Is Santander down in Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (57%)
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Login (16%)
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Website (14%)
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Transactions (10%)
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Withdrawals (4%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: Godalming, London and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Woking |
Website | |
| London |
Login | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Shadow Empress
(@Shadow__Empress) reported
@santanderuk can you PLEASE redesign your UI for your online banking. Its irritating . I'm tired of pressing buttons that all look the same and end up pressing the wrong digits. And repeatedly getting locked out of my account. No problem with my Natwest/starling. Just yours. 😫
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@wednov
(@wednov1) reported
@santanderuk Do you ever answer your help lines. Waiting over an hour now. #santanderuk #customerexperience awful customer service #CustomerService
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michael brooks
(@m18ck) reported
@santanderukhelp @santanderuk 22 days today with no bank account and no access to any money you are a joke Santander
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Dave
(@dave28263) reported
@santanderuk Can’t get any help of these people cutt me off about 6 times had me on hold for about hour n half and then cut me off again worst bank I have come across
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tonie Parsons
(@TonieP) reported
@santanderukhelp @santanderuk security team totally unhelpful, won’t lift my account block, will not tell me why nor when I can access my money. Absolute joke, another hour wasted!!
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Adam
(@garbs75) reported
@santanderuk (Pt 4) why is it that as I’m clearly the victim of a fraud myself now I’m being treated as a suspect? I’m a normal working bloke with no weird or suspicious activity on my account since day 1. I’ve been told this could take 10 working days to resolve!!
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RobbTerr
(@ro65876126) reported
@santanderuk Worse than Let’s get ready. Awful.
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Dave
(@dave28263) reported
@santanderukhelp @santanderuk or cut off 4 times trying to call them and then when I get through I get put on hold for 40mins on top of that the lady was giving me attitude I felt abit like I was being told off then I ring back to get cut off again amazing service
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PoofPoff057
(@poff057) reported
@santanderuk Awful queues in your Canary wharf branch. Noone on the front desk and only 1 cashier.
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nick
(@Nick2019_01) reported
@santanderuk Hi. I've received two letters with my debit card and a PIN last week. However, when I try to sign-up for online banking, I keep getting an error: 'One or more of the details you have entered don’t match what we hold on our records for you. Please check and try again'