Is Santander down in Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, website and transactions.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Santander
Santander is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (42%)
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Website (25%)
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Transactions (17%)
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Login (10%)
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Transfer (5%)
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Withdrawals (2%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: London and Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| London |
Mobile App | |
| Hampton |
Transactions | |
| Godalming |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Kayleigh Hassall
(@KayleighHassall) reported
@santanderuk Christ they actually listened to customers about opening tomorrow on a Sunday and people are moaning can't help a technical issue **** happens and goes wrong it sure as hell ain't the call centre staffs fault
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fuchsia🌺
(@fuchsia_rileyx) reported
What a ******* joke of a bank @santanderuk is not been able to access any money for 12 hours, how do you expect me to buy FOOD u greedy bastards
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leigh wright
(@Lwright682Leigh) reported
@santanderuk When is it going to be fixed I need to access my money that has been transferred
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fuchsia🌺
(@fuchsia_rileyx) reported
What a ******* joke of a bank @santanderuk is, not been able to access money for nearly 24 hrs now how do you think I’m gonna FOOD wtf
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Vicky Parsons 🌻
(@bigtallbird) reported
Thanks @santanderuk, can’t get cash out of machine for taxi home from work, can’t buy anything to get cash back. Can’t use card on minibus service app either. I don’t have any other bank cards. It’s been on the news all day, how is it not fixed yet? #SantanderFail #SortItOut
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Vicky Gorst
(@GorstVicky) reported
@santanderuk Had no problem with debit/credit card but can't get onto app! Is the issue only affecting some customers?
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Brian
(@English_Brian_5) reported
@santanderuk Are ATM withdrawals working at the moment? tried earlier but failed
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Mydaboom
(@Mydaboom) reported
@santanderuk 6pm. Needs to be until at least 10pm to sort everyone's problems... Unacceptable
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David Piatto
(@DavidPiatto) reported
@santanderukhelp @santanderuk sort this out immediately I'm stranded. Services have been down for the last 27 hours.
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Lee Mc🏴
(@leemcm1976) reported
@isachaali @santanderuk I've used my card 4 times today with no issues