Is Santander down in Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Website (13%)
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Transactions (12%)
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Login (12%)
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Withdrawals (3%)
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Transfer (2%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 Hampton |
Transactions | |
| Godalming |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Woking |
Website | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Ali
(@sarcastic_ali) reported
@Sue_Pook @santanderuk If it helps I'm with Nationwide. They are constantly checking I'm me even with the regular monthly stuff. It's usually via the phone app though, so I'm not sure it would have helped here. But app access is locked to fingerprint/PIN that is different to the card PIN?
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Four days until #geekdis ♿ starts!
(@JustGeekingBy) reported
@helengrantsays @santanderuk I feel sorry for her, but there's a major hole in this story. How did they get her pin code? It had to have been somewhere in her bag or on her phone. She claims it wasn't written down, but if it was in her phone somewhere that's the same thing. Many people put it in there.
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NattyNat
(@Natty_W) reported
@MorganBroadcast This is awful! I’m so sorry this happened! @VirginActiveUK @santanderuk why are you doing sod all about this?!
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lettiebella🦉🇬🇧
(@lettielou05) reported
@MorganBroadcast @santanderuk @VirginActiveUK Im so sorry as my husband has been hacked and I know it's different it the mess it leaves behind is just awful and nobody cares !!
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Coco62😷
(@Coco62mw) reported
@MorganBroadcast This is terrible, I hope @VirginActiveUK and @santanderuk make sure you get reimbursed
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Lorna May Wadsworth
(@Lorna_May_) reported
@MorganBroadcast So sorry to read about your awful experience and praying @santanderuk see sense and refund you. Would never bank with them after reading how they’ve treated you!!! Sending love x
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Andrea M 🏳️⚧️🦖🏴🦕🇺🇦
(@1963AndreaM) reported
@MorganBroadcast This is just awful and for @VirginActiveUK @santanderuk to be this blase about it is just disgusting. I hope you get it sorted soon. Consider moving to another bank asap. If they can access your account again they will certainly try and Santander dn't seem to care.
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the book *****
(@the_book_bitch) reported
@MorganBroadcast @santanderuk Unfortunately with Mastercards, etc. it’s the guides the bank follow and if a pin has been written down or provided to family/friend’s then it’s 2 counts of negligence on your behalf. The bank won’t raise it because they know they won’t win it’s case.
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Irena 🇺🇦
(@ORIoliver) reported
@MorganBroadcast Similar happened to my friend in July. Card etc stolen from gym, thief somehow got access to pin. @santanderuk totally unhelpful. Kept stupidly sending info to stolen phone. Rude to my friend, treated her like a criminal despite immaculate banking record.
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Myz Lilith
(@MyzLilith) reported
@bethanyrutter @santanderuk You have to be logged in to the banking app to view your pin. So if a criminal can see it, they're also already in a position to transfer your entire balance to another account. But the fact that these people managed to unlock the phone *and* access the banking app is terrifying.