Is Santander down in Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (57%)
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Login (16%)
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Website (14%)
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Transactions (10%)
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Withdrawals (4%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: Godalming, London and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Woking |
Website | |
| London |
Login | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Scorpiobsession
(@TensaIntensa) reported
@santanderuk Hi, the waiting times are ridiculous. I’ve been on the line for over an hour with no response. I need urgent help. The bot says I need to call and I CANNOT LOG IN thus why I need phone assistance.
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Rita Giannini
(@RitaGiannini4) reported
@santanderuk I wish I knew the app is down,4 times I have been trying to pay an account & its been declined.Any idea when the app is up and running again?Thank you!!!
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Claretta
(@SpDeLaCruz1) reported
@santanderuk @santanderukhelp So I've made payments from my account but not showing it being taken off my account....I take it the payments will come out when problem fixed
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Ioannis Boutaris
(@iboutaris) reported
@santanderuk Issue hasnt been resolved. What are you doing about compensating your clients as a result of this outage?
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Lauren Reilly
(@msljreilly) reported
@santanderuk Morning my card still isn't allowing transactions same as last night is the system still down ?
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dobbo
(@dobbo1878) reported
@ItsMeGTW @santanderuk But if the pins working why would the chip and pin not work in the machine at a shop ?
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Natasha Bartlett
(@Looneygooner36) reported
@santanderuk Tried to make payments online, did not go through 3 times but the amounts are pending in my account, not available for me to get funds, please fix this ASAP
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Jim Hobby Archivist 🏳️🌈🏳️⚧️🇪🇺🏴
(@JimY2j) reported
@santanderuk Any update on this issue?
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Debra Leigh
(@Ladyd23Debra) reported
@santanderuk It’s still not working for online payments / not good Santander - terrible service. It needs to be addressed and it seems it’s MasterCard - they should be held accountable for this ! People need their money and for it to work. I rang yesterday I was told to keep trying !!
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KIERAN
(@KieranSmith10) reported
@santanderuk service is awful. Been waiting on some promised statements for over a week now. Holding me up buying a house now 🥴