Is Santander down in Surrey, England?
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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Surrey, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (59%)
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Website (14%)
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Login (14%)
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Transactions (9%)
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Withdrawals (3%)
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Transfer (2%)
Live Outage Map Near Surrey, England
The most recent Santander outage reports came from the following cities: Godalming, London and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Woking |
Website | |
| London |
Login | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Surrey, England
Latest outage, problems and issue reports in Surrey and nearby locations:
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Anna Pattenden
(@CopybyAnna) reported
from
London, England
I seriously am shocked at @santanderuk - the people, many of them elderly and this probably means no access to online banking, standing for ages and ages in a queue in Lewisham branch. It is truly shameful…
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Mrs R
(@KateRenton) reported
from
Merton, England
@santanderuk what kind of customer care do you provide? We can no longer receive paper cheque in post, you have to transfer to online. No probs but you charge your client an admin fee. You charge me for a service I didn’t request and to receive my own money. #shoddy #shameonyou
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@santanderuk are the worst. Completely ridiculous bunch of clowns. Just shut your private banking operation down if you can't be bothered to provide customer service.
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Tony ******
(@tonysupernova) reported
from
Croydon, England
@santanderuk @santanderukhelp I was making an online payment from my 123 account when I suddenly get a message that access is blocked! On hold now trying to get through to the helpdesk for 1 hour and counting.. #CustomerService #Santander #whatajoke
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Chris Romer-Lee
(@chrisromerlee) reported
from
Lambeth, England
@AmySharrocks @santanderuk Left them years ago. Terrible bank. Hope you get it sorted. Presumably there’s a banking ombudsman?
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Grace Cuddihy
(@GraceCuddihy) reported
from
Lambeth, England
Calling the customer care line for @santanderuk makes you lose the will to live. I hung up after the third time the automated voice told me to inexplicably make a recording of my own voice for “security purposes”.
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Truscott
(@rtruscott) reported
@santanderuk why is it impossible to report a lost or stolen credit/debit card when you’re abroad & not using your uk mobile phone number so can’t receive code to log onto online banking?
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Alan Firth 🇩🇰🇬🇧🇪🇺
(@alan_firth_) reported
@santanderukhelp @santanderuk - but was told only way Santander could help me was to send me 2 letters by standard post to my official address. However I explained no one was home as I was away travelling - made no difference, Santander only had this useless method of ‘helping’ me. I’m close to giving up.
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Simon Burge
(@adventuresi) reported
@santanderuk I have returned home to find my wife crying her heart out talking to a representative about a miscommunication over a direct debit in which you are offering absolutely no support. She has an exemplary credit & now we loose our house even though payment has been made!
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Profesor
(@Profesor2248) reported
@santanderuk Ineed to set up a regular weekly payment but can’t see how on site
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motor oil mami
(@miritheworld) reported
@santanderuk it’s unfair you put a 2 month limit on the codes to claim santander student railcards and tuck the code in some arbitrary small part of the website. i couldn’t find my code for months now it is expired. i won’t be recommending you to other students unless you help me
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Alan Firth 🇩🇰🇬🇧🇪🇺
(@alan_firth_) reported
@santanderukhelp In my case - and doubt I’m unique in this regard - letters have either disappeared or arrived beyond 28-day deadline. Again and again. And Danish postal service is excellent. Best part was I was travelling in Far East when I first had log on problems and contacted @santanderuk
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Patrick Henderson
(@patinthewater) reported
@santanderukhelp On hold 1hr 35 and counting - shocking service @santanderuk
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SAQIB - Performance Psychology Consultant
(@MuhammadSDeen) reported
@santanderuk @santanderukhelp Raised a complaint to you about my accounts being blocked and your staff giving incorrect information Complaints investigator decided to ignore this. great service 👏👍 Shambles of a bank As a former staff member there , I DO NOT recommend at all
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A S
(@AS04642849) reported
@santanderuk @santanderukhelp disgusting customer service from your call centre staff. I'm being blocked from my own funds. I followed your process and then they keep making me jump through hoops. Wasted an hour of my time. When I asked to make a complaint, I'm hung up on.
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💙x terri haigh x💙
(@tj1307) reported
@santanderuk Hi I am having trouble with the Santander Boosts but I cant get anyone to help me 🙄