Is Santander down in Sevenoaks, Kent, England?

@santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

@santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

@santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

@santanderuk can't get through to anyone about text messages I have received today. Phone service says "an internal error has occurred please try calling back later" and online chat says "there are no agents available". Whats going on? should I be worried about my money?

@santanderuk @santanderukhelp your telephone service is getting worse. Twice now I’ve called my Select number and been told “ill speak to this team” then next thing I know I’m transferred and on hold. No explanation. 47 minute call there to merge two personal ids.

@santanderuk @santanderuk current account is being held hostage. Red tape and 16 hours after a promise of lifting the block, still no access!!’nn

@davymartin346 @santanderuk I agree no on line chat no one picking up the phone, why say 24/7 help when you can't get it😡

@santanderuk your website sucks Why do you make everything so hard!?? Arghhhhh

@actionfrauduk @alibaba_cloud @santanderuk Thanks for responding. Reporting spam to Google or O2 is easy, but reporting it to 7726 is not. Do you know why? After several tries it has now gone. Any chance your IT provider could try replicating my experience then fix it?

@santanderuk I’m not having a good day! Froze my cards whilst on holiday, unfroze yesterday, but they are still Frozen 🥶 Spoke to Customer Services, who say there is no restrictions on my cards, they don’t know what’s happened…….Meanwhile, I have no CARDS send help

@santanderuk waited on four separate days for over 20 min each on your fraud line without answer. This is appalling. With this level of customer service can you give me any reason why I shouldn’t change banks?

It amazes me that traditional banks are still around. My new @santanderuk card. The letter says use vertual assistant to activate. It tells me to log in. 15 mins on the phone, lady tells me I can't log in because I dont have account details. #incompetent

@DotLepkowska @santanderuk Message @Centhanticol now to fix your account immediately