Santander status: access issues and outage reports

Problems in the last 24 hours in Sevenoaks, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Sevenoaks, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Sevenoaks, England

Latest outage, problems and issue reports in Sevenoaks and nearby locations:

• 
  Jen (@jenofthejenjen) reported 46 seconds ago from Bromley, England

  @santanderukhelp Out of the blue - bam, no reason but app access locked. All cards declined. No access to money. Sorry, but Santander needs 48 hours to figure this out (or in my case, 3 months & counting!) Guess you’ll just have to be homeless. Love to see Ant & Dec act that one out! @santanderuk

• 
  Paul McCann (@BigestPaul) reported 10 minutes ago from Bromley, England

  @santanderuk closing my local pets wood branch is one thing. The ATM not working properly is a nightmare. 3x Now I haven't been able to pay cash in via machine. If you would prefer me to take my acc elsewhere. You only have to ask

• 
  Jason (@ldnexec) reported 15 minutes ago from Biggin Hill, England

  @santanderuk Your telephone service is diabolical, but I suspect that’s by design. Over 2 minutes listening to messages about how busy it is/why I shouldn’t call. Then a further 4 minutes going through options/messages before I’m even in the queue. Then it’s answered straight away.

• 
  Leigh Bristow (+_+) (@LeighBristow) reported 37 minutes ago from Gravesend, England

  @santanderuk what would be the reason for online payments using Santander MasterCard Debit card not going being able to completed, yet can use visa and amex. Having so many problems since MasterCard Debit

• 
  Judith Hall (@judithhall67) reported 50 minutes ago from Bromley, England

  @santanderuk desperately trying to top up my housebound mum’s mobile but transactions keep failing- any eta on when these system issues will be resolved?

• 
  Johnny Douglas (@revjdouglas) reported 58 minutes ago from Hextable, England

  Dear @santanderuk I’ve been a loyal customer for many years & have had three rogue fraudulent actions in my account over five week ago. I’m strangely struggling to achieve urgent help from your call centres… what do you suggest?! Urgent help needed… #CustomerService #HelpPlease

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 4 minutes ago

  @santanderuk you moved my branch without telling me at Canary Wharf and the new one has no counter or anyway to pay coins in. Very poor service.

• 
  KrisMearns (@MearnsKris) reported 7 minutes ago

  @SickSide3 @santanderuk Now he’s 16, he’ll likely need photo ID more and more. He’s of working age, so good time to sort out photo ID for him. Bus pass? Rail card? Passport? He has none of these?

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 8 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  Sports Takes (@nfl_seahawks00) reported 9 minutes ago

  @santanderuk The only problem is that this is a closed account from years ago. Would I be able to resolve this in the bank

• 
  cassy x (@cassyx2184) reported 12 minutes ago

  Absolutely woeful customer service on the app. No response, no help. Nothing @santanderuk

• 
  . (@Midnight_x83) reported 19 minutes ago

  @santanderuk The issue is that after four hours a customer service rep has yet to join the online chat.

• 
  Ali (@callyoubetty) reported 19 minutes ago

  @santanderuk It takes forever to take a photo the app accepts. I'm starting to whoever designed it hates Santander. I only keep the account for receiving and paying cheques. There's no point sending a DM as I can't see what you could do. Please just tell the relevant person to fix it. Thanks.

• 
  AP (@andyparsons3) reported 20 minutes ago

  @santanderuk you said that yesterday and the day before. 3 days without access or an update is appalling way to treat your customers

• 
  Sick Side (@SickSide3) reported 21 minutes ago

  @santanderuk The other issue is when I ring up your CS, it normally takes 40 minutes for anyone to answer the phone Once answered, details taken - I’m put on hold for another 20 odd minutes Then when I do speak to someone - they tell me I need to go to a branch!!!

• 
  Ash 1974🔴🏐 (@andy_horner) reported 25 minutes ago

  @santanderuk Not really any help and 5 days was mentioned which is a joke as its not 1950 is it?