Santander status: access issues and outage reports

Problems in the last 24 hours in Brentwood, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Brentwood, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Brentwood, England

Latest outage, problems and issue reports in Brentwood and nearby locations:

• 
  Paul Cook (@t_saviour) reported 12 minutes ago from Romford, England

  @santanderuk been held on call for over 25 minutes ...then get cut off. Great customer service .. not! Message "sorry to keep you waiting" then you cut someone off.

• 
  simon kingman ⭐⭐ (@KingmanSimon) reported 14 minutes ago from Crayford, England

  @santanderuk hi can someone help with a maturing fixed rate bond for our children. The woman we spoke to said we have to do it online is this right?

• 
  Dan Haylett (@danhaylett) reported 28 minutes ago from Great Baddow, England

  @PhilBillingham @RoyalLondon @santanderuk It cracks me up that these same firms and many other life co’s are now actively promoting and being involved in financial well-being… great service will contribute to that well-being, not some ‘research paper’

• 
  Webbo (@Webbo2306) reported 42 minutes ago from Bexleyheath, England

  @ClemFandango61 @santanderuk I hate them machines but it's not so easy going inside a branch when they keep closing them down and the ones that are still open close at 3pm. Putting money in my own account has become such an inconvenience and it's something I need to do at least 3 times a month😤

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy Travis (@AdvanceBjj) reported 1 minute ago

  @santanderuk I need some help on an issue…I closed my account with you in June 2025 which was all finished as I live in Indonesia. However I have just had a refund for a UK purchase actioned and they have refunded to the original card…now closed? What now?

• 
  Matty Hough (@MattyHough2) reported 3 minutes ago

  @santanderuk Hi @santanderuk — I was advised a case handler would contact me after 8am today, but I still haven’t received any email or contact. I remain stranded abroad without access to funds. Please urgently escalate this and contact me immediately

• 
  Joe (@JoeRobb) reported 3 minutes ago

  @santanderuk @santanderukhelp Just tried ringing your helpline because my account has been hacked and they weren’t any help. Can you help sort this out?

• 
  Oasis (@Oasisrvti) reported 5 minutes ago

  Want to working in banking with no knowledge? @santanderuk are hiring you x

• 
  Russ (@highflyer_79) reported 7 minutes ago

  @HSBC_UK Nothing will change unfortunately. She has accounts with @santanderuk and @AskNationwide and not one of those I’ve had any issues with at all. Unfortunately I will be pulling her out of this account, which is a shame as I’ve banked with yourselves for over 25yrs.

• 
  Mark Clay (@MarkClay01_) reported 9 minutes ago

  @Eamon_ @santanderuk @santanderukhelp Good luck happened to me santander no help at all , even went in branch had bailiffs sending letters account opened in London, im Leeds wouldn't listen good luck to u , affected credit rating was a nightmare

• 
  LouL (@LouiseLight1) reported 9 minutes ago

  @santanderuk is online banking down? Says server can’t be found???

• 
  Alphabet Soup (@Alph4betSoup) reported 12 minutes ago

  @sailingbikeruk @santanderuk Ofc, KYC = 'Know Your Client' - its a form of checks that that those handling funds (banks, exchanges, legal sector, estate agents etc) are supposed to undertake in order to provide the service legitimately. Most commonly to prove identity, but also to provide legitimacy of funds

• 
  Kris (@lookitskris) reported 13 minutes ago

  @santanderuk tried all of the above, this has been a recurring problem for months now

• 
  Kevin Baker (@KevinBa07776436) reported 18 minutes ago

  @gray_schofield @santanderuk This is typical poor service from banks. I used to work in an FCA regulated financial organisation and deal with Executive Complaints. Come on Santander do the right thing. Open the accounts, uphold the complaint and pay compensation