Sky Outage in Stoke-on-Trent, England

@jordansmith_33 @SkyUK You names never Jordan Smith btw 😂

Wow. Just called @SkyHelpTeam to recontract after 21 YEARS as a customer and, not only do they charge for the phone call but also want me to pay £20 ‘administration’ fee for the privilege! Needless to say, one less customer very soon.

@SkyHelpTeam audio sync issues on sky go. Doing my head in

@SkyUK trying to get my Bose Solo5 universal remote to work with Sky Q - got it working with all my other devices. Please help.

@SkyHelpTeam I updated my phone yesterday and ever since it’s not receiving mail. Says imap not working. Not tried on the web

@SkyHelpTeam once again internet down. Such poor service from my router. Any slight movement and it’s signal is lost 🤬

@SkySportsPL @SkySports Bit harsh on Guaita to say he spilt that! Not much else he could do The headline should be 'crap defending allows Lundstram a free shot a goal to make it 1-0' 🙂 #GoalkeepersUnion

@SkyHelpTeam hi, I have an issue where the sound is cutting out for a few milliseconds every few minutes, and can't understand why. All cables are connected correctly, and PS4/Netflix aren't causing the same problems

@chrisogden2018 @Umar_iFL @EddieHearn @TheO2 @SkySports @SkyAdamSmith @SkySportsBoxing need to pull their fingers out of their arses when the rights fees are up. Amazon launching a sports streaming service and expect Netflix to follow suit. They will have no choice but to splash out some dosh.

@SkySportsPL @SkySports Man city don't make enough money, they don't have a big enough fan base, so the investigations should come and kick the crap out of that team and then goodbye man city hopefully

@marathon45 @SkyCricket @SkySports Shame it didn't pour down

@SkyHelpTeam our internet has been down for 2 days. Can you have a look and get it fixed. Post code ST11 9BS

@SkyHelpTeam hi I’ve got a problem, my old lady friend wants to cancel her channel subs, what’s the number she needs to call as she’s got no internet, and is hard of hearing. She’s not very good at all this stuff. Thanks.

@LyNxAkAsTeFfOn I’ve had similar issues for nearly two weeks. Thought it was just me.. @SkyUK

@SkySports @premierleague @FA Sort your shit out so clubs like this don't have to suffer it's current existence! Modern football is proper **** 🖕🏽

Complaint sent in via email via the website @SkyHelpTeam #SkyQ

Even escalated the call and the manager wasn’t willing to help @SkyHelpTeam not very good customer service - and why send offers though the post if it’s not an offer !

@SkyUK pretty appalled at your customer service. No internet for three months, fobed off, been told its a signal issue on the box. Moved the box, changed channel's. Still no improvement. Left to go to another provider. The complaints team have never phoned me back

@ManUtd further of example of shambles at United… Season ticket holders have not been told of issue with payment of season ticket renewals..No finance option…Zebra Option gone..No communication at all… @SkySports hundreds will lose season tickets #disgraceful

@SkyUK when people sign up with you for broadband and tv. Why don't you tell them if they have no service after 8pm they're fooked until the next day unlike most of your competitors

@Josh_Scoins If a player like salah/Hazard did that skysports and co would be wanking themselves stupid for years.

@SkyHelpTeam very disappointed with your 'help' team

@SkySportsBoxing @SkySports @BIGBABYMILLER @anthonyfjoshua This is embarrassing. Trying to make this look exciting. Awful stuff sky

******* shit playing on a Friday night. **** you @SkySports

@kikilovesjones 2nd worst thing on TV this Christmas after that Jason Manford cover version murderous "singing" tripe on @SkyUK

Why don't you shut ******** up and commentate on the game, instead of constantly speculating! Brian Cluff was so right. @skysports

@DearnMichael @SkyUK Chrissie Hynde particularly awful. She looked like that rough bird on East Enders and sounded like a screeching crow.

@SCCI_Tom @SkyHelpTeam Absolutely awful customer service from Sky! Renowned for it but never change it!

@plusnethelp you've lost a 4 year long customer today due to your high prices and rubbish service. Thank you so much to @SkyUK for an amazing deal ane fantastic customer service from Simon!

@SkyUK have got to have the worst customer service around. Ever likely so many people leave. Useless

@SkyHelpTeam @SkyUK No. Just Netflix. All worked after a reboot. Hopefully it won't be a consistent problem.

@SkyHelpTeam Could not get through to anybody, seems like we were not the only ones with this problem

@OpenreachHelp @SkyHelpTeam of no help whatsoever. Exceptionally poor.

Hi @OpenreachHelp. It’s now 18+ hours and we’re still without a phone line. No communication from yourselves or @SkyHelpTeam as to when we’ll get a resolution. Any chance of a reply or am I to be without phone and internet all weekend?

Hi @OpenreachHelp and @BTCare. I’ve been without a phone line now for 6+ hours, and subsequently no internet. 2 @WeAreOpenreach vans seen in the area without resolution. Reported to @SkyHelpTeam who have escalated to you. Any chance of an update?

Incredibly poor by @SkySports to have ‘The Debate’ (a rather generous title) on SS Main Event, SS Premier League and SS Football at the same time!

@SkyHelpTeam can you help me get my emails working again on my iPhone 8. Keeps saying server not responding

Awful #AVFC performance being reinforced by dull commentary on @SkySports red button

What an awful way to announce the pairings for the first round #SkySports #RyderCup

Good luck to @BeswicksSports @GeoffCameron live on @SkySports for his @QPR home debut @RefuelPM there in support #teambeswicks

@SkyUK sky customer service is terrible. You've also missold us 4 Q boxes without telling us we can only watch 2 at anytime. Ridiculous

So my maintenance company say as I’m getting signal on some channels it’s not a dish problem so they can’t help. So tomorrow it’s back to liaising with @SkyHelpTeam and see if this infuriating and bizarre problem can actually make some progress towards a solution.

@SkyHelpTeam I'd rather wait until I can get Virgin in my area. Dreadful equipment. I don't know why you've made it available to the general public when it clearly doesn't work properly. Spoke to several people who also HAD to have SkyQ when they moved and all having the same problems!

3 successive Saturdays my Sky Sports channels have been down when they’ve worked fine during the week. Wish I had an explanation as to why this keeps happening. @SkyHelpTeam

@FrostyT2T @SkyHelpTeam It’s come back again now. It’s bizarre really. Been have intermittent problems with it since I got it.

Currently talking to @SkyHelpTeam via text. Hopefully they can sort it or at least explain this bizarre issue. Second weekend running the Sky Sports channels and a handful of the movie channels are down. Worked fine all week until this morning.

@SkyHelpTeam Having an ongoing problem recently with some of the Sky Sports channels. Now and then I can pick up Main Event, Football and PL but most of the time it’s showing no signal available. Cricket and F1 channels fine.

@SkyHelpTeam hey, are there any issues in ST10 areas at all?

@SkyUK @coxgc1975 2/2 About 3 years ago I gave in & had your service installed again. This time I only last about a week before it snowed & we lost all your services for almost 2 days. When I called to complain & get a refund I was told it was tough Sky don’t give refunds when the service is down.

@SkyUK @coxgc1975 Does your service still fall on its arse whenever it snows or rains Sky? I had it installed about 10 years ago and cancelled it after 3 weeks cause the picture was in watchable when it rained, you begged me to come back to you. 1/2

@SkyHelpTeam how can you have a help system via your website that doesn't work unless you actually have broadband working. Our broadband had packed up this evening and I can't run any of the tests because the broadband isn't working!!

@Turloughog77 @JimWhite @SkySports @EuropaLeague @RangersFC @CelticFC Bheasts Letting down the coefficient.

@AllOfTheBelts @SkyHelpTeam @BTSportBoxing I did mine ok your not the 1st one saying they have problems have you tried calling them

@SkyHelpTeam @SkyCinemaUK I messaged you hours ago for some help with registering for Sky in our new home. Can’t get through when trying to set up online nor on the phone all evening. A response would be appreciated

@McgeachanTm @@SKYSPORTS never heard a thing, 50,000 bigots ranting & raving about killing Roman Catholics, Ear Mufflers on again,

Registered with @btsportwwe in time to watch @WWENXT and was looking forward to seeing #DreamvsStrong Imagine my disappointment when they lose the link and I miss the end of the match. Dont recall ever having this problem with @SkySports #WWENXT #Whowon

@SkyHelpTeam Apologies. The account is called SkyHelpTeam so I assumed you’d be able to help. My mistake.

@SkyHelpTeam This is where I thought you guys could help

@SkyHelpTeam I waited 15 minutes then spoke to someone who then said they couldn’t help me so put me on hold for another 20 minutes! I bet if I rang to upgrade I wouldn’t be on hold for over half an hour, it’s just time for us to part ways. It’s not you it’s me!

@SkyHelpTeam I’d rather the person answering the phone just say ‘we’re clocking off at 10, ring back tomorrow’ rather than pretending not to hear me and putting the phone down especially when I’m trying to upgrade my package.