Sky Outage Report in Newcastle-under-Lyme District, Staffordshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle-under-Lyme District, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Newcastle-under-Lyme District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Sky
Sky is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Newcastle-under-Lyme District, Staffordshire, England
The most recent Sky outage reports came from the following cities: Crewe, Stoke-on-Trent, Stone and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Crewe |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stone |
Internet | |
| Stoke-on-Trent |
TV | |
| Crewe |
Internet | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Newcastle-under-Lyme District, England
Latest outage, problems and issue reports in Newcastle-under-Lyme District and nearby locations:
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michael lovatt
(@mikeymoomoo1) reported
from
Stoke-on-Trent, England
@SkyHelpTeam hi wonder if you can help? Apple TV plus works all ok on the main Q box, but just sits on the apple logo on the mini multi room box… @AppleTV
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Andy Welsh 🤖 ➡️#i69
(@imandywelsh) reported
from
Stoke-on-Trent, England
@SkyHelpTeam Been down this road before, you literally deny any issues and your engineers tell the truth. They disabled IVP6 & the issues persist. I'll happily have ANOTHER engineer out to confirm this. As I said, still waiting for a call back since pre-Xmas.
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Matt Bennett
(@MattBennett93) reported
from
Stoke-on-Trent, England
@SkyHelpTeam I don't know what else to try! I've changed HDMI ports and leads! It doesn't happen with any other app. I've tried to switch settings on the Sky Q box and that, also, doesn't work.
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Sally Huntington
(@ArtySally) reported
from
Nantwich, England
@SkyHelpTeam need to speak to someone regarding our broadband installation but 0333 numbers are not working?? Says incorrect no.
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chris harthern
(@chrisharthern) reported
from
Nantwich, England
@SkyHelpTeam 03337593772 phone number only open 8am till 8:30am with no notification to customer about change to service
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Matthew Hughes
(@MattHugheslives) reported
from
Stoke-on-Trent, England
So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.
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Hendo
(@Hendo_88) reported
from
Market Drayton, England
@SkyHelpTeam I've been 9ver this with your team like a million times over the past few months. All I have on my network is my 2 computers and the SkyTV box. IF it's a device issue then the internet would work on the other devices still right? Which it doesn't, not cabled nor through WiFi
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Peter Gillett
(@PeterGillett7) reported
from
Sandbach, England
@SkyHelpTeam Never a pay per view fight
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Andrew Cashmore
(@ozzievaldo) reported
from
Stoke-on-Trent, England
@yahoomail @SkyHelpTeam my email in box won’t show the sender information on my emails. Can you help?
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Jono
(@JonoH19) reported
from
Newcastle-under-Lyme District, England
@SkyHelpTeam @SkySportsNBA Been a Sky Glass customer now for over 1yr. I struggle to watch any NBA, E.G - last night there was TNT Tip Off, 2 games followed by Inside the NBA for 1hr - none have added to my playlist, if i kept Sky Q i could watch them all, can you help me out?
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Callum Bradke
(@CallumBradke) reported
from
Crewe, England
Wtf is Jamie Redknapp on!? Vicario has been class for us today. Fellas regularly on a different planet. Would rather @SkySports **** him off and not GNev
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Martin Cooper
(@Shabba4456) reported
from
Crewe, England
Has @GNev2 taken over @SkySports or something, or is it just a slow news day 🥱🥱
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Andy Brown
(@Brown881Andy) reported
from
Stone, England
@SkySports why are the NZ v Aus womens fixtures not listed on your website? Pretty poor tbh
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Lee Brookes
(@leetbrookes80) reported
from
Stoke-on-Trent, England
@SkyHelpTeam I’d like to request a refund for my broadband. I have reported via your automated service and I’m waiting an engineer, but I’m unable to actually speak to anybody via your phone line.
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Hendo
(@Hendo_88) reported
from
Market Drayton, England
Hey @SkyUK I've just finished chatting to one of your CS advisers about not having any internet for 2 weeks, turns out you can't do anything about it....it's an openreach problem. 👍 This sucks for someone who's self employed and works from home....
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Tim Whitehurst
(@TimWhitehurst84) reported
from
Silverdale, England
@SkySports @SkyGroup @SkyHelpTeam sort out Birmingham Vs Stoke on red button... sound is terrible and picture has now frozen FFS
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Andy Welsh 🤖 ➡️#i69
(@imandywelsh) reported
from
Stoke-on-Trent, England
@SkyHelpTeam 2 Sky engineers, 1 Openreach engineer before Xmas as you denied over & over we didn't have issues. 2nd Sky engineer admitted you do, and disabled IVP6 on your router. Promised to return my call (you record your calls so you have evidence you did). Didn't return it.
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Andy Welsh 🤖 ➡️#i69
(@imandywelsh) reported
from
Stoke-on-Trent, England
@SkyHelpTeam Be prepared for a really fun customer call tomorrow morning because BOY OH BOY WHERE DO I START. My 7 month wait for a call? A refund? The truth rather than lies? Insulting standard "the line is fine"? Gonna be fun 👌🏻 hope it doesn't begin to happen whilst I'm WFH again.
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Amanda Dawson
(@theamandadawson) reported
from
Maer, England
Oh @richardosman does make me chuckle. “You ever dealt with the mafia?”… “I tried to cancel @SkySports once, that’s the closest I got.” Also… “back in time for eggheads.” #witty
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We are Stoke
(@weare_stoke) reported
from
Bucknall, England
@SkyHelpTeam Please can you fix the audio on your coverage of Stoke vs Birmingham? The commentator sounds robotic.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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tHE gREEN bASTARD
(@CELTIC2019) reported
@jdj795 @SkySports HMRC killed Rangers and you all support a tribute act, pass it on.
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Ben Short
(@_Ben_Short_) reported
@SkyHelpTeam Received a text now saying my order can’t be completed and to call the number to discuss...get an automated voice asking me everything, then sending me a text to sort things out, still don’t know what the problem is
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Cookie
(@Cookie86104630) reported
@SkyHelpTeam I'm trying to cancel my broadband and sky sports from my account and keep getting told to do it online, but when I've tried, I get told to ring. Wtf is going on.
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tracey meyrick
(@TraceyMeyrick) reported
@SkyHelpTeam day 9 without a working landline. There’s an outage problem that you’re aware of apparently. What’s happening? Do I get a reduction on my next bill?
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Niall Tansey
(@niall_tansey) reported
@SkyHelpTeam Even wifi speeds within a metre of the Router? as my speeds are still around 30-40 around the router. I understand how these thing work, As i explained to the person on the phone. I'd just was asking if it was company police to hang up on people while their issue isn't sorted.
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Adrian Hutchinson
(@AdyHutchinson) reported
@SkyHelpTeam @RobHolm38032834 It's still not working in Leeds.
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stu jones
(@stucjones) reported
@attrakta @mathgrees @SkySports Love to see your facts backing up the nearly 80%. We do need their justification. We want transparency and to understand why such poor decisions are made. No point in sanctioning them, give them a platform to admit mistakes and let us understand them.
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Steve
(@sdb1979) reported
@OpenreachHelp They said the same about you. Only you could update me. Spent 25 minutes on hold to get that information from Sky. Please, Please, can someone please help me?? !!! @SkyHelpTeam
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David
(@CompaneroDave) reported
from
Wallsend, England
@SkyHelpTeam hi - would like some help downgrading package as need to try and cut some costs. I'm not good on the phone though so was wondering about other communication options?
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Adam Miguel
(@elmiggo) reported
@SkyUK and @OpenreachHelp absolutely clueless and awful communication between them. Internet down yet again and no-one has a clue what's going on as per usual. Truly awful service.