Sky Outage Report in Helston, Cornwall, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Helston, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Helston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 15: Problems at Sky
Sky is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (54%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map Near Helston, Cornwall, England
The most recent Sky outage reports came from the following cities: Helston.
| City | Problem Type | Report Time |
|---|---|---|
 Helston |
Internet | |
| Truro |
TV | |
| Truro |
Wi-fi | |
| Truro |
Internet | |
| Penzance |
TV | |
| Penzance |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Helston, England
Latest outage, problems and issue reports in Helston and nearby locations:
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Please check if it's working at your end before asking me irrelevant questions. Are subtitles on this film working at source? I report subtitles issues often and it ALWAYS turns out I'm reporting a blip so please respect my time and just answer my question.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
Pity @SkyUK has decided to bury information about what new films have come out on Sky Cinema. I will be cancelling. This after no price reduction and over half reduction in new premieres. Bad customer UX.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Hi Tony, thank you for saying that. By giving me the info that the issue was reported previously (by me last week) and subtitles now showing, to delete and download again it would have saved time and stress. My responses are feedback to how you came across. Info before questions
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
The #subtitles are far out of synch on The Paper Tigers @SkyHelpTeam I notice a silence about more than halving the #SkyCinema service also.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Thanks Becca. I got around the problem, as kept switching to SD but it kept throwing up barriers to entry. Monday morning is not when am focusing on TV viewing so any replies will do later.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Previously on many many many occasions, Carole, Jason and many others have told me if there is an issue at source without knowing about my equipment. I'm on Sky Q. I'm not reporting subtitle issues again as it stresses me out repeating the whole, wasteful time consuming process.
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Steve james
(@Sj4James) reported
from
Falmouth, England
Worst game off football ever seen. Should off shown forest and fulham @SkySports
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam where are new Sky Premieres listed now, then? As someone paying for a service, it is annoying that they aren't labelled, more than halved, no price drop, no heads up and now they're muddled in with old films (Liar Liar) so it takes time to even find new premieres.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam If it's working at source, then I know what to do at this end. As I said, I often report subtitle issues and more often there is a an issue at your end. Please just answer my question. Are subtitles working on The Tiger Rising? I will stop reporting issues if you prefer?
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Oh no. Thank you for the warnings. However, I was having this issue with Series 1, which I am rewatching before series 2. It seems as if I have to do a huge route around for each episode. Surely the decision to watch is with viewers to decide what themes are sensitive?
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Richard Drew
(@richarddrew788) reported
from
Redruth, England
@DarrenWolves @SkySports Not bad for a Liverpool supporter
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam You're sorry I take issue? Take some responsibility please. How rude. I provided information that Playing God is a film on Sky Cinema, see the thread, which I watched in HD and Tony asked which episode it was. A week before Jason replied to thank me for reporting the issue.
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matthew chadd
(@matthewchadd1) reported
from
Uny Lelant, England
@Sink_yy I’ve seen Zack Snyder’s Justice League anyway on @SkyUK it was fantastic amazing masterpiece and how dare you call me hypocrite, your the hypocrite all I said it’s not going to happen anyway what the hell is your problem
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Thank you Carol, that is great. As feedback, if a subtitle issue is reported to check at source across all equipment before asking questions. I've been asked so many different questions when I report subtitle issues, when this could be a 3 message conversation not 4 hours to sort
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Sorry, I haven't heard this angle before and have reported subtitle problems for years! Usually they are at source so relate to all sky equipment.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Hi Stephanie, thanks for letting me know there aren't issues at your end. Is the program still available to re-download? I recorded it but need to delete and re-download.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam OK, then I'm not reporting subtitle issues anymore. If you don't appreciate customers reporting issues enough to check if it is at source, I'm not spending whole evenings on Twitter troubleshooting when I know what to do if it's my end but more often than not it's at source.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SkyHelpTeam Had you checked this issue was fixed and then suggested I deleted and downloaded again it would have saved me time and stress. The ability to see this from a customer perspective helps instead of entitlement. Asking format and episode for a film was irrelevant and disrespectful.
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Claire Irons
(@ClaireIrons3) reported
from
Truro, England
@SkyHelpTeam why is my internet down again...Truro in Cornwall?
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Claire Irons
(@ClaireIrons3) reported
from
Truro, England
@SkyHelpTeam why is my internet down in Cornwall?
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Wilkinson
(@MarkWil65189364) reported
@SkySports So the top players never get any rest what a great idea !!!!!
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Chris Eyles-chaloner
(@No1_EC) reported
@SkyHelpTeam You are my last hope before I cancel my account and move elsewhere. All sky has to do is contact openreach . I have the engineers number but he told me sky has to contact them .
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Daniela Benites
(@danib1802) reported
@SkyHelpTeam I’ve called and they can’t do the line test because the account holder is not here (who is my partner), they can’t confirm either if there is a problem in the area because we don’t have a landline…
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RVH cherry
(@doowekim) reported
@SkyHelpTeam That is not an option as only have 1 mobile with Sky network. So what’s the solution to contacting about my mobile pls?
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Andy Hillman
(@Andy_Hillman) reported
@SkyHelpTeam Hi guys, my sky protect account is locked and it asks me to email an email address that is undeliverable - help please?!
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Michael Harris
(@MichaelHarris68) reported
@SkyHelpTeam There was an outage in the area I believe it is all fixed and working now I’ve just checked and did a broadband check
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RVH cherry
(@doowekim) reported
@SkyHelpTeam Mobile dept. Did you not read message, I have no bars, the problem is the phone signal, data ok, phone signal dead? Do u have chat as yr APP seriously needs this added.
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Dicko ⭐️⭐️
(@PuppetMasterCFC) reported
@SkyHelpTeam It’s pretty pointless contacting anyone in your team.Our internet has been down since the 19/8 we have called every other day.Every day no new update and every day somebody promises to call us back. How many of ur guys have done that. ZERO!!Between you & BT u just pass the buck.
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Richard Gough
(@MoshirisS) reported
@SoccerAM Is this CBBC or an actual football show? **** is this. I swear skysports is absolutely finished.
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Danni Megaffin
(@megamuseums) reported
@SkyHelpTeam outage now going on 19th our in LEI… extremely frustrating