TalkTalk Outage in Hockley, Essex, England

@TalkTalk I’ve been trying to get hold of someone to cancel the engineer appointment tomorrow but the chat isn’t working and the phone number cuts me off. How can I get hold of a human being?

Talktalk literally provide the WORST Internet. I'm having to use my 5G to do a zoom call

@TalkTalk I have waited more than a week for my Internet to be activated. Two BT engineers have come and says it works. It worked for two hours and now it says connected without Internet. Your service is very shoddy and I will take this up with ombudsman?

@TalkTalk I’ve just moved over to yourselves and was promised 26MB but I’m only getting 5MB... any chance you could help look into this please?

OUTRAGEOUS COMPANY @TalkTalk trying to get a new home move for a landline for the past 2 weeks and you are asking us to call you back for your system problems. ARE U JOKING ME

@Christi45463861 @TalkTalk Did you resolve your issue? I’ve never tweeted but can’t see my issue being resolved in a conventional fashion. It’s crazy not being able to work from home when you’re told to work from home. Not much fun for kids being dragged into an office to download homework!

@TalkTalk Log into your router via browser on 192.168.1.1 (default) and change your primary and secondary DNS to 8.8.8.8 (Google’s) public Domain Name Server. That should resolve this TalkTalk DNS issue and get you up and running!

@TalkTalk honestly, the worst customer service I’ve EVER experienced. My problem still isn’t sorted

@TalkTalk I’m afraid no one was and someone has ordered a new router. A very poor customer experience

@TalkTalk I bought WiFi for a property a few weeks ago that was due to go live 2 days ago, every single time the tenants call you say the system is down. You also refuse to send out an engineer which was part of the package I paid for. Useless.

@TalkTalk how does one actually speak to a human being I have spent the last two hours trying to a refund owed to my mother. Won’t let me go thru normal channels keeps saying doesnt recognize number. Even the text service didn’t work Talk talk. Not really living up to your name

@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x

TalkTalk have gotta be the worst internet providers of all time. The sooner I can move to EE Broadband, the better

@MartinSLewis @MoneySavingExp @TalkTalk PLEASE BE AWARE! SCAMMERS CALLING FROM THIS NUMBER01726992974 PRETENDING TO BE FROM TALKTALK, ADVISING THE CUSTOMER THEIR ROUTER IS CORRUPTED. @TALKTALK ARE NOT CALLING CUSTOMERS ADVISING THEM OF THIS. IT'S A HOAX. #DONTGETCAUGHTOUT #SCAM

@TalkTalk Yes I've been a customer for years and always report the numbers advising on Twitter when possible. In the hope to raise awareness for others to prevent them being scammed!!! I hope your tech team can block this number.

@TalkTalk Yes! I have just got off the phone from reporting the number and setting up 1472 to protect myself. This service should be made public on social media for those who are not aware of it and don't actually know where to turn. @TalkTalk #scammers @MartinSLewis @MoneySavingExp

@TalkTalk just spent over an hour trying to sort out a problem and you cancelled the chat line... Still not resolved. NOT HAPPY

Talktalk are just utterly horrendous for Internet. I lost count of how many times I've had to restart the router because it's just slowed itself down to nothing. Do better ffs

@TalkTalk Why do I need to give 30 days notice to cancel my contract. It’s not as if you need to allocate this to someone else, and find another user. You charge from the day of usage. Surely you should stop charging when I stop using??

@TalkTalk Help? No one answers any emails or messages

@TalkTalk your internet sucks. Service engineer twice and still intermittently offline.

@TalkTalk spoke to an agent last week saying that an engineer is already booked today but no one has showed up to fix my broadband. Can you please help as the phone wait is more than an hour? Thanks

@ciarangoodram2 Hi @ciarangoodram2, sorry to hear this. Do you currently have Talktalk service at home? KC

@Ofcom Terrible customer service from @TalkTalk 48hrs no internet, then DM chat line drops me half way through trying to resolve it, wont respond and has vanished for 24hrs, still no response, finally service back up no apology or communication, service terrible keep dropping

@TalkTalk THREE DAYS !!!!!!! WHERE ******** IS MY INTERNET??!!!!! I’m paying for this !!! **** service, even shitter customer service !!!! What ******** !!!!!!!

@TalkTalk why have I been getting this message ever since you told me my bill will increase unless I renew my contract? Can't renew if I can't log in! Don't want to renew, I want to cancel thanks.

@TalkTalk Is there a way to cancel your contract online. Taking ages to eat through. When your agent called back, it dropped and he didn’t call again. #customerexperience Sign up in minutes. Cancellation takes hours.

@TalkTalk Hello. There is a problem sending emails from older android devices. Has TalkTalk recently withdrawn support for older versions of android from the mail server? I am awaiting replys to my DM's sent Tuesday and Wednesday.