Tesco Mobile

Tesco Mobile Outage Report in Pontarddulais, City and County of Swansea, Wales

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Problems in the last 24 hours in Pontarddulais, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Pontarddulais and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Tesco Mobile Outage Chart in Pontarddulais, City and County of Swansea, Wales 03/12/2026 10:05

March 12: Problems at Tesco Mobile

Tesco Mobile is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (17%)

    Total Blackout (17%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (1%)

    Wi-fi (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports Near Pontarddulais, Wales

Latest outage, problems and issue reports in Pontarddulais and nearby locations:

  • DonMacWood Donna Mac (@DonMacWood) reported from Swansea, Wales

    @tescomobile I have tried to make a complaint regarding Tesco mobile for 3 months and still no one has called me back. Can you point me in the direction for a complaints handler ASAP apparently a manager cannot come on the phone when I call and been cut off numerous times

  • DebbeeHorwood Deb (@DebbeeHorwood) reported from Swansea, Wales

    @SwansOfficial This is not sour grapes...would have tweeted this if we’d won and during the game but yet again no @tescomobile signal that would work in or around the stadium. But to just have 6 ladies loos in 1 corner of the away area in such a new, large stadium is shocking! 😬

  • SherlockRichard Richard_Sherlock (@SherlockRichard) reported from Llanelli, Wales

    @tescomobile I've had no service for 16 hours now im fuming 😤

  • NicolaFine1 Nicola Fine (@NicolaFine1) reported from Swansea, Wales

    Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

  • Niksfridge Nicola Selfridge (@Niksfridge) reported from Carmarthenshire, Wales

    @tescomobile My boyfriend is a customer of yours and has dropped his phone and the screen doesn't work anymore. Is there any way you can still access his phone and transfer data to another device?

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • JayneJo911999 straight talking J (@JayneJo911999) reported

    @tescomobile Thanks , you need to update customer services , they didn’t tell me this

  • MrGouldthorpe Mr Gouldthorpe (@MrGouldthorpe) reported

    @tescomobile Hi, I seem to be having issues with my sim. Well I assume this. I spent the last week losing signal and no use of data. It is currently like it. I can't even make calls. I'm not sure what to do?

  • THFCUKFan ILikeMuffins (@THFCUKFan) reported

    @tescomobile just received two contract SIM cards and neither seems to have any signal in two different iPhones although O2 coverage checker says it’s good indoors and out here.

  • ElaineMaher5 Elaine Maher (@ElaineMaher5) reported

    @tescomobile Is the network down?

  • Lava087 Simon (@Lava087) reported

    @O2 my number should’ve ported over today by 6pm from @tescomobile but it hasn’t ported over to you and my Tesco sim is disconnected now. What’s going on? #help

  • vandroiy985 Simon Bamford (@vandroiy985) reported

    @tescomobile So if I upgrade my contract then I still get it or does it cancel out?

  • LizJ73 Elizabeth Daminger (@LizJ73) reported

    @tescomobile @Bickiebeej THIS is how its worded. Your 5g service WILL be set up within 24 hours Please make sure your phone is 5g ready" Not great optics

  • johndad88 john wymer (@johndad88) reported

    @tescomobile just returned from kendal calling in Cumbria! Have had no signal or data despite two phone masts on site since arriving on Friday! Spoke to a few people who were having same issue! Is there an issue in area?

  • seojiuk c (@seojiuk) reported

    @tescomobile hi, i changed my nanas payg sim to a contract sim. i chose to keep the current sim/number, but when i try to login to the tesco mobile app it says her number isn’t a contact number? and the payg app says it isn’t a payg number??

  • MelissaSterry MELISSA STERRY (@MelissaSterry) reported

    @tescomobile @WhichUK Given the utterly diabolical experience I've had of your customer care this past two months, it comes as a surprise that you've won an award. From what I have experienced, you deserve an Award for Worst Customer Care 2022.