Virgin Media Outage Report in Stratford St Mary, Suffolk, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stratford St Mary, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stratford St Mary and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stratford St Mary, Suffolk, England
The most recent Virgin Media outage reports came from the following cities: Ipswich and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Internet | |
| Colchester |
Internet | |
| Colchester |
TV | |
| Ipswich |
Phone | |
| Ipswich |
TV | |
| Colchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stratford St Mary, England
Latest outage, problems and issue reports in Stratford St Mary and nearby locations:
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Paul Emmett
(@PaulEmmett2) reported
from
Ipswich District, England
@virginmedia Bout time, been having problems for the last week, even when I spoke to someone on phone and via text services I was informed there is no problem and I will have to put up with it
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¢σℓℓєттє ℓуηη мσσяє♥
(@ColletteLynn_) reported
from
Great Horkesley, England
@Howard_Norton @Virgin I haven’t even managed to get through to @virginmedia yet despite multiple attempts and long holds to even comment on their actual customer service. The fact they are trying to charge me for something I have cancelled and haven’t used is beyond the joke already! #poorservice
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia Sorry i will not be able to as it is the landlord who is the customer. Thanks though i appreciate it.
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RUSSELL WALKER
(@RUSSELL91779006) reported
from
Colchester, England
@IpMcdonald Snap...the same for me, but with virgin media. Absolutely abysmal service.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@krista_leia I don't know what to believe anymore, he told me on Sunday that Virgin Media were comping to fix it but it's now so bad i cannot even connect it. I can get wi-fi installed here just for me, but you usually need a phone line and the cost is going to be fairly high.
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grwd 🦅
(@liam_garwood) reported
from
Ipswich District, England
@virginmedia I’m having issues with my email on iOS, please help
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Adam
(@only_jokering) reported
from
Ipswich District, England
@virginmedia all our smart devices are now not responding because "they are too far away from our HUB 3.0". This is according to the diagnostic tool. Thing is, they are the same distance as before, and they used to work on the same router. Help?
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia Absolutely disgusting service from Virgin. Rang to get refund for sky sports since lockdown and no help whatsoever. And I can’t make a complaint apparently as it will be automatically closed!!
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I managed to get through on the other number as i had forgotten my old account no, the bill is paid and i now have an installation date. I appreciate your help.
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Simon Folkard
(@FolkardSimon) reported
from
Colchester, England
@virginmedia I have something called a TP Adapter? in my room. When it is able to come through that the signal is brilliant, but for some reason it is not coming through right now.
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Michael Perry Mr Plant Geek®
(@mr_plantgeek) reported
from
Ipswich District, England
@virginmedia I am having problems with google nest setup
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lauren schaefer
(@saharasplash) reported
from
Purdis Farm, England
Last time I try and get your attention, please can you help with the above @virginmedia as you've taken our money but not replying
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kavi
(@kavi1238) reported
from
Ipswich District, England
@virginmedia Can u tell the area status in area 31. On the app it sats all good. But my wifi is turning off and on. And being really ******* slow
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia That was a wired connection. It downloaded in the end (all 92GB), I will keep a lookout for issues.
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Sarah 'Morgenmuffel' Clark
(@positivesarah) reported
from
Ipswich District, England
@virginmedia Down again....
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Leeza Morley
(@leezaloops) reported
from
Colchester, England
@virginmedia No I didn’t and I don’t remember receiving one. I have checked all my emails from you and nothing. I rang a couple of days ago to ask for a discount and was basically told to get lost. I spend £100 a month with you guys and was shocked at the service. Account name Lisa Morley.
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Gav Meakings
(@gavmeakings) reported
from
Ipswich District, England
@virginmedia do you have an idea on how Long services will be down in IP2 area?
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Luke Redpath
(@lukeredpath) reported
from
Colchester, England
@virginmedia @ruskin147 It’s also affecting your 4G mobile data service so every time your broadband goes down so does the 4G and we lose all of our internet access.
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Leon Denny
(@lbjdenny) reported
from
Ipswich District, England
@virginmedia Issues have been far from fixed!! My router rebooted itself 5 times today. This is not acceptable when I could be working on customer systems attempting to support them with their IT when I can't even rely on my own ISP to deliver a decent service is embarrassing!
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Murph
(@WiseOlMurph) reported
from
Ipswich District, England
Anyone in Ipswich struggling with Virgin Media speeds currently? It’s awful paying all this money for absolute shite speeds.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Spurrier
(@josh12954) reported
@virginmedia Having a lot of internet issues, can I get some help
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Hasan S
(@HasanGlobal1) reported
@virginmedia The freephone shows no issues in area, when you sign to account and check router it shows there is a problem, and to return in 24 hours to check. I have done so as issue begun last Thursday. It does not allow engineer to be booked. What is VM upto??
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Jack Churcher
(@Churwowwow) reported
@virginmedia if you can't provide your service at my new address am I obligated to pay for the remainder of the contract?
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Shannon Douglas
(@S_Douglas96) reported
@virginmedia Yes we know that you cannot speed up permits. Our issue is we are trying to sort out a temporary solution. Virgin helpline has said they have escalated our request for a temporary solution and will call us back. But we have had no contact and it’s just getting ridiculous.
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Jane Franklin
(@jrfrank) reported
@virginmedia I was told yesterday morning that someone would call back within 24 hours - they did not. No one ever calls back - it’s outrageous and worse. Even my neighbour is having issues with their broadband - the app does not recognise hub and it is no longer possible to optimise Wi-Fi
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Julie Kelly
(@JulieKe77454385) reported
@virginmedia @BexShelbs More to do with you slapping on an extra £5 & customer service is just crap
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Guy Williams 🇺🇦
(@CamberMan) reported
@virginmedia another day of services doing out at 52 on the hour EVERY hour. Had engineers out cust service r useless. But hey still want money? How's about this. I'll pay for the services I'm getting. This month's bill is 20p Absolutely **** from the get go!
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Sam Williams
(@Will_I_Sam_89) reported
@virginmedia Can I DM you for a manager to call me? This is completely outrageous your customer service from every employee is flabbergasting
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Jane Franklin
(@jrfrank) reported
@virginmedia What’s the point? No one calls back … your customer service has deteriorated to abysmal levels. The technical support team are reading from a crib sheet. Twitter is awash with complaints from others about the same issue. It’s a joke
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snapperLyn
(@SnapperLyn) reported
@virginmedia So paying for TV were is the refund for such a poor service