Virgin Media Outage Report in City of York, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of York, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near City of York, England
The most recent Virgin Media outage reports came from the following cities: York.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Internet | |
| York |
TV | |
| York |
TV | |
| York |
TV | |
| York |
TV | |
| York |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of York, England
Latest outage, problems and issue reports in City of York and nearby locations:
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia so pissed off with you now, had a call from your complaints department that ended up with your staff member being RUDE and AGRESSIVE with me! Seriously what ********!
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Georgia
(@georgia__bh) reported
from
York, England
@virginmedia @_jsimpson__ I can vouch for this because I live in this house too. It doesn't work half of the time at least and we all have deadlines and need the internet. We have complained before and nothing improved.
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BehavingBeardly
(@BehavingBeardly) reported
from
Malton, England
@Teh_Shaunz0r @VodafoneUK I was with @Plusnet back when they were the new kids on the block and had a bad time with the call centre staff which put me off... best I've had is @virginmedia but they dont cover my area 😭
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Jgledhill.decorating
(@jgledhilldecor) reported
from
York, England
@virginmedia @crookedwoman83 Can I have a direct no to cancellation dept please keeping people on hold really doesn’t help with customer relations . Not that you seem to care
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia Yeah, it said same to me as well, but the problem not in my house. I said : nobody has internet connection who use virgin media in the street! I asked them!
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia well done virgin, moved into new house you come to do the setup and it’s not working right. What a sodding surprise!
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia I’ve lodged another complaint for this, not entirely convinced you will fix the issues. Being force to fought up for extra CPE in order to make your piss poor service to work is frankly disgusting
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James Airey
(@lordairey) reported
from
Wetherby, England
@TomMockridgeVM @virginmedia finally cancelled! Only took 40 minutes - for the record they could not have cared less! Worst company I have dealt with for a long time
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Matt W
(@WMattitude84) reported
from
York, England
Email from @virginmedia saying my bill going up by £3 a month when I’ve had zero service for 28 hours and counting and no service for 10 days of the last month!! Great!
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BehavingBeardly
(@BehavingBeardly) reported
from
Malton, England
@Teh_Shaunz0r @VodafoneUK @Plusnet @virginmedia @WeAreOpenreach The response I get a day later.... our systems are down sorry 🤣🤣🤣
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia I saw the disclaimer. What is really shocking is I’m having to have this out publically with you. Your offshore call centre is not fit to diagnose issues. Every times I’ve called with a major fault I’ve been told there is an area fault and to wait for it to be fixed.
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Green Goat Poetry, Boogles and Muffin
(@Wooden_MariaGO) reported
from
Malton, England
@virginmedia I've no idea I ended up downloading an app from a third-party and paying for a voucher... HSBC are right, you're to blame I'm utterly furious and it was terrible service
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Phil Marsland
(@FulfordPhil) reported
from
York, England
@bt_uk repeated calls from allegedly BT Open Reach saying slow internet speeds/internet compromised. I'm with @virginmedia and when questioned they just hung up 01234222910 number. It's a scam to take control of your computer and get your personal data.
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Richard Bridge
(@richardbridge1) reported
from
York, England
@virginmedia since I have moved to you 2 months ago, my TV service has been poor and broadband speed not as promised. This is despite a no of lengthy phone calls. Before I issue formal complaint please can I ask you contact me to resolve Thanks cc @MoneyTelegraph
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Chris tovey
(@christ1167) reported
from
York, England
@virginmedia Paying too much. I can't get through by calling 150 on land line get bored after 1 hours and 27 mins of waiting. I want to stay with virgin media as all I watch is eurosport. Help please😁👍
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James Airey
(@lordairey) reported
from
Wetherby, England
How @virginmedia are still in business is a miracle - the irony of queuing for over 30 mins on the phone to cancel because of poor service is brilliant!
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Chris tovey
(@christ1167) reported
from
York, England
@virginmedia On the forum one person states: I've rang 150 and have been told that Virgin Media block access to this site which I can't believe given its just a bicycle retailer but I couldn't get any further with that on the phone. There is are more issues mentioned Kind regards Chris
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Gareth 🇪🇺
(@fogey) reported
from
York, England
Dry weather: good internet service Rain: internet fails Rain stops: internet back up again @virginmedia “Our service is working fine.”
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James Varney
(@varney1987) reported
from
York, England
Spent over an hour trying to work out why I have no internet. @virginmedia app tells me all fine in my area, the my router must be turned off. Yet the lights are on everything is connected to it. Just no internet coming through #WTF #FFS #VirginMedia #IJustWantedToWatchGoodOmens
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Green Goat Poetry, Boogles and Muffin
(@Wooden_MariaGO) reported
from
Malton, England
@virginmedia Yes but as I've said before, it's an issue affecting all customers in Malton
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Romero Mckay
(@_helloromero) reported
@virginmedia no I didn’t get any help. I gave up. my internet is working right now but it wasn’t working for about 12 hours.
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Josh England
(@J_England93) reported
@virginmedia what is going on both BBC & ITV skipping and going offline absolutely shocking service once again
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Alix Shepherd
(@Lo_1212) reported
@virginmedia No, they did not give me that option. They asked the 3 Qs and that was it. I have since been able to get through but your service is a complete joke. I’ve been passed around 3 teams in <24 hours on WhatsApp and no one seems to be able to help me. It’s simple. You owe me £113.
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Chanandler Bong
(@PlzPassThePie) reported
Be great if @virginmedia could sort their signal out so we can watch the FA Cup without it freezing every 39 seconds
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Sameena Ishaque
(@samishaque) reported
@virginmedia Yes. For about half an hour. I just keep on getting asked to re set the hub. I don't need to. I just want to cancel the engineer on Monday.
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David weir
(@weirdavid1) reported
@virginmedia help can we request a replacement HDMI cable from you for the V6 box
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Jack
(@JaqHardy) reported
@Malcy7 @LuckyLu31582986 @virginmedia Just as bad
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♠LΙΔΜ♣
(@LiamReeS21) reported
@zakbrownz @virginmedia Always the same every week without fail they have a problem
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Nate⭕️
(@bigbeardbaron1) reported
Why is it every time a live game of football starts @virginmedia signal falls to pieces. Such an *** company.
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Zak
(@zakbrownz) reported
@virginmedia sort out itv and bbc, the coverage is awful for the FA cup game. Picture keeps going