Virgin Media Outage Report in City of York, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in City of York, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in City of York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near City of York, England
The most recent Virgin Media outage reports came from the following cities: York and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Phone | |
| York |
Wi-fi | |
| York |
Internet | |
| York |
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| York |
Internet | |
| York |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near City of York, England
Latest outage, problems and issue reports in City of York and nearby locations:
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Richard Bridge
(@richardbridge1) reported
from
York, England
@virginmedia since I have moved to you 2 months ago, my TV service has been poor and broadband speed not as promised. This is despite a no of lengthy phone calls. Before I issue formal complaint please can I ask you contact me to resolve Thanks cc @MoneyTelegraph
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia well done virgin, moved into new house you come to do the setup and it’s not working right. What a sodding surprise!
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Matt W
(@WMattitude84) reported
from
York, England
Email from @virginmedia saying my bill going up by £3 a month when I’ve had zero service for 28 hours and counting and no service for 10 days of the last month!! Great!
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia Yes i did everything. Still no connection for nobody in the whole street. Sorry couse i couldn't fix it i am not engineer.
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Guy Rushworth
(@dreadedwhisky) reported
from
York, England
@virginmedia Thanks for the response. As far as I’m aware I can’t text you so you can run diagnostics. I also can’t call you free. As my phone won’t connect with your network all of a sudden. The phone is fine as the SIM card I had to buy to keep working is having no issues.
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia I saw the disclaimer. What is really shocking is I’m having to have this out publically with you. Your offshore call centre is not fit to diagnose issues. Every times I’ve called with a major fault I’ve been told there is an area fault and to wait for it to be fixed.
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Gareth 🇪🇺
(@fogey) reported
from
York, England
Dry weather: good internet service Rain: internet fails Rain stops: internet back up again @virginmedia “Our service is working fine.”
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DrMJJ
(@DrMJJ) reported
from
Wetherby, England
Well...an entire day of no internet connectivity today after ‘planned disruption due to network improvement engineering’ yesterday by @virginmedia. Amazing. 20min onhold to be told by support that my router is offline...thanks but that’s what the status lights are for. #shite
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia I called and they said they try to fix the problem couse it's local problem. So i had true, bit i already don't care couse i ****** up. I wated my time and my money because of this. And you always doing like this every f*cking week
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James Airey
(@lordairey) reported
from
Wetherby, England
@TomMockridgeVM @virginmedia finally cancelled! Only took 40 minutes - for the record they could not have cared less! Worst company I have dealt with for a long time
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Chris tovey
(@christ1167) reported
from
York, England
@virginmedia Paying too much. I can't get through by calling 150 on land line get bored after 1 hours and 27 mins of waiting. I want to stay with virgin media as all I watch is eurosport. Help please😁👍
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia I’ve lodged another complaint for this, not entirely convinced you will fix the issues. Being force to fought up for extra CPE in order to make your piss poor service to work is frankly disgusting
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BehavingBeardly
(@BehavingBeardly) reported
from
Malton, England
@Teh_Shaunz0r @VodafoneUK @Plusnet @virginmedia @WeAreOpenreach The response I get a day later.... our systems are down sorry 🤣🤣🤣
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia Yeah, it said same to me as well, but the problem not in my house. I said : nobody has internet connection who use virgin media in the street! I asked them!
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Chris tovey
(@christ1167) reported
from
York, England
@virginmedia On the forum one person states: I've rang 150 and have been told that Virgin Media block access to this site which I can't believe given its just a bicycle retailer but I couldn't get any further with that on the phone. There is are more issues mentioned Kind regards Chris
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Gergo Ragalyi
(@GergoRagalyi) reported
from
York, England
@virginmedia I don't need for this, how i told the problem not in my house. There is the problem, there is the postcode, the rest is your job
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Geoffrey Armstrong
(@Gaarmstrong318) reported
from
York, England
@virginmedia so pissed off with you now, had a call from your complaints department that ended up with your staff member being RUDE and AGRESSIVE with me! Seriously what ********!
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Guy Rushworth
(@dreadedwhisky) reported
from
York, England
@EE There’s a distinct possibility that I’ll be switching services in the imminent future. The help from @virginmedia has been laughable. However, having spent £10 to top up the EE SIM card and then finding out I can’t contact your customer support because it costs 25p extra is rich.
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Emma Puckrin
(@lfcemma) reported
from
York, England
@virginmedia Been a virgin customer for 4 years. Prices going up. Quality of service, both customer and connection going down. Give me a valid reason/s to stay with you My package going to be £90 when new cust £60
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BehavingBeardly
(@BehavingBeardly) reported
from
Malton, England
@Teh_Shaunz0r @VodafoneUK I was with @Plusnet back when they were the new kids on the block and had a bad time with the call centre staff which put me off... best I've had is @virginmedia but they dont cover my area 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dicky blinkhorn
(@dickyblinkhorn) reported
@virginmedia It says there are issues with all of MY devices, not the broadband signal , putting the blame’s elsewhere methinks! Looks like i will have to look for another provider… it’s been a regular issue over the last few months, and I’ve been with you since 1996 , ntl then you … shame
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Sean B Tennyson
(@seanbt67) reported
@virginmedia I’ve done it every day this week, I spend more time trying to contact a human than Virgin seem to be doing to resolve the problems
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Magikos_IT
(@Magikos_IT) reported
@virginmedia Unable to call from the location directly as it's a care home and we are remotely monitoring the landline broadband going up and down. Any other checks you can perform?
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Paul
(@Tomsk_UK) reported
@virginmedia area code 31 Still no Internet, services has been terrible for 2 weeks solid, intermittent issues, however before this rock solid speeds and connection, what have you done in this area recently?
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Cathedral Constable 1107
(@sfc1107) reported
@virginmedia your website tells me that all is fine in my area, I then get you to check my broadband service.... And guess what????? 'An intermittent service issue'.... When are you going to get your act together?? I've had the same intermittent issue for 3 weeks...SORT IT OUT.
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JD 🇾🇪
(@johnwilliedean) reported
Hello @virginmedia just spoken to one of your employees who has told me that in order to use your Wi-Fi I have to turn off my @Sonos sound bar? I’ve never heard such nonsense in my life. Your service is terrible and your staff are worse.
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Carl
(@shoxtl2) reported
@virginmedia is there a problem in Croydon because I don't have any internet or phone line and your status page is saying everything's fine multiple people have lost service in our block of flats
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Sean B Tennyson
(@seanbt67) reported
@virginmedia Well your system is broken otherwise I would have broadband!!
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Sean B Tennyson
(@seanbt67) reported
@virginmedia Don’t know, I’m just fed up trying to get these issues resolved, every day so far this week there have been issues, I cannot check online without an internet connection
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Magikos_IT
(@Magikos_IT) reported
@virginmedia Problems in Southampton with really poor connectivity and dropping services all the time. Been poor since downtime a couple of days ago. Online service says only TV affected but this is not right and when on the next screen to test line, it just says unable to test?