Virgin Media Outage Report in Swanage, Dorset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swanage, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swanage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Swanage, Dorset, England
The most recent Virgin Media outage reports came from the following cities: Poole, Bournemouth and Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
TV | |
| Bournemouth |
TV | |
| Bournemouth |
Total Blackout | |
| Poole |
Total Blackout | |
| Bournemouth |
Internet | |
| Poole |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swanage, England
Latest outage, problems and issue reports in Swanage and nearby locations:
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Poole, England
@virginmedia It’s media, it’s endless problems with a TiVo box. We’ve spoken to customer service and technical support have done everything they require for all the intermittent problems.
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Have got a scheduled call back from the agent tomorrow to try and get through quickly to technical and get someone there to authorise the box swap as it’s really upsetting them with the constant issues. Not convinced but will see what they say...
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia I did all that and made 4th phone call yesterday,,no bag or box by next wk, its going in the bin,,,and your customer service is so rude,,,
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia There is no issue currently in the area with tv or broadband
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different
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Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Last advice I have following all their technical tests, restarting the box, watching the help videos etc, I’ve put in a complaint and they have phoned me but as I said specifically I cannot talk while I am at work and requested they phone after 5pm.
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia No worries ,is there a problem with webmail or mail in general as it keeps coming back with a error
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Hi I have just checked and it’s still not working.
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keith parker
(@nishikoi1) reported
from
Hamworthy, England
@virginmedia Not very helpfull, in fact damn rude
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia If you look at my previous tweets this issue has been ongoing for over a year now and I think I should be due some form of compensation for this lack of service I have been paying for. Can a manager please call me to discuss this further on Friday as I’m not available until then.
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia They did but they ended up making us go through the same steps that my friend had done last week then advised it may take 4 hours to fix, obviously they are very upset as we’re promised in last nights call that if there was a fault VM would replace the kit and this was refused
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia I have a wired connection to my Xbox and a wireless connection to my iPhone and both are affected. I have just rebooted my hub twice and now WiFi ‘seems’ to be working. I would like an engineer to come to my house and swap my hub as I think it is the hub that is causing the issue
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James Taylor
(@JCT6) reported
from
Bournemouth, England
@virginmedia Thank you for “allowing me” the opportunity to raise a complaint, and I suppose I’ll have to ring you then. 😡 not happy, this service I’m receiving is dreadful.
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia Tech Supoort were hopeless 1hr15min on phone with my friend tonight (which I had to sit through and take over because she was so frustrated) and they WONT replace the box - they say it’s fine, it really isn’t! Have asked for this to be escalated to a formal complaint
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Richard Frame
(@rafthemaster) reported
from
Bournemouth, England
@virginmedia I’m back! So i popped round to chat with my friend about their issues and together we called customer services to discuss - the best they offered was half hour wait to go over the technical faults for the 10000th time or £90 to sell her a new box....
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wendy kennedy
(@wendyk33) reported
from
Bournemouth, England
@virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved
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Mark Bates
(@officer_cartman) reported
from
Bournemouth, England
@virginmedia Best bit total call 1hr 40 even through to complaints and my services haven’t even been changed ,gotta ring again its as if the conversation never happens ffs
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Michele Hardy
(@michele4675) reported
from
Bournemouth, England
@virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections
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Simon Phillips #FBPE🔶️
(@Simon_Phillips) reported
from
Bournemouth, England
@virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Brown
(@loddo180) reported
@virginmedia The issue has now been resolved after I raised a complaint.
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EmmaB97
(@B97Emma) reported
@virginmedia I am disappointed and upset at the treatment we have received today. We have been loyal customer for over 10+ years and you want to charge us more for less. yet if we were new customers, we would be charged less for more. And the complaints department has vanished.
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Trace
(@DrWho__10) reported
@virginhelp @Virgin @virginmedia Do I have to phone to cancel
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Arran 🏴
(@LFCArran) reported
@virginmedia I haven't used wired connection, and I might try moving it somewhere with more space, hopefully that will help
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Jordan Penning
(@PenningJordan) reported
@virginmedia Absolutely shocking service, Internet has been constantly going down over the last month . This is the 5th time this year the interent has gone down ! I live in London, not in the middle of nowhere like the fields of Wales... How are we supposed to work from home?!
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Derek Bolton
(@DerekBo80261530) reported
@virginmedia Poor broadband
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Haris 🇵🇸
(@sheikhnextdoor) reported
@virginmedia you’re buisness customer sevice is SHOCKING
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Justin Pywell
(@justinpywell) reported
@virginmedia What is the number to cancel ?
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Pedro
(@Pedro_JD_Pinto) reported
@virginmedia can you tell us when you will actually get your service working in london. #virginmedia broadband down !
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Pablosan
(@Paul_Tonner) reported
@virginmedia Service still not working, neither my wife or I can work from home today. When will this be fixed as both already lost a days wage.