Virgin Media Outage Report in Snailwell, Cambridgeshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Snailwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Snailwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Snailwell, Cambridgeshire, England
The most recent Virgin Media outage reports came from the following cities: Cambridge and Newmarket.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Total Blackout | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Internet | |
| Cambridge |
Total Blackout | |
| Cambridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Snailwell, England
Latest outage, problems and issue reports in Snailwell and nearby locations:
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Nigel Craft
(@CraftyNigel) reported
from
Ely, England
@virginmedia No not had chance to ring them yet I assumed it would be an Amazon issue but they didn’t have a clue either
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
I didn’t seem to have issues with my @virginmedia broadband today (didn’t try the TV) but now it’s meant to be fixed, mine has gone down!
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Angela Duncan ⭐️⭐️
(@ange_duncan) reported
from
Dalham, England
@virginmedia trying to explain to my boss for the 2nd time today that I can’t work due to internet issues - come on Virgin paying for a service that’s currently useless !! #virginmedia
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Nigel Craft
(@CraftyNigel) reported
from
Ely, England
@AmazonHelp I did exactly this last time and you couldn’t help me and sent me to virgin media , I spent ages taking to you about it
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Nigel Craft
(@CraftyNigel) reported
from
Ely, England
@Katy1207L @virginmedia I’ve already rung 4 times about this issue I’m just getting nowhere
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Lee Rainbow
(@leespursrainbow) reported
from
Dalham, England
@virginmedia This has crashed again although no lights on any of the boxes or pod - try to call and can’t get through - try to use the app to see if there is an outage and that isn’t working either….sort it out as trying to WFH
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Johann de La Palma 🇺🇦🇮🇨🇪🇸🇪🇺🇬🇧🇵🇱
(@VonLaPalma) reported
from
Dalham, England
Where is our Internet, @virginmedia? AL2XXX Your status page is not working either.
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Nigel Craft
(@CraftyNigel) reported
from
Ely, England
@virginmedia Thanks I did finally mange to get hold of someone and an engineer coming Saturday , wasn’t too pleased with the lady saying if any of your equipment was damaged we would be fined , that’s a horrible thing to say
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Nick Smith
(@SmithS4dtpt98nv) reported
from
Sawston, England
@virginmedia I’ve tried to make a complaint about pay per view for the boxing last night. Unable to via web site. Can I except a refund for the poor service
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia 😩. Down again… I’ve work to do, emails to send .. stuff that can’t wait. When’s it going to be back up?
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Newmarket, England
@virginmedia I'm trying to contact yourselves in order to find details to cancel my contract. You don't answer the phone, the website doesnt work with any of the links sent. The chat sends me around in circles. I have trying for a week now. Need help. Thanks
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Nigel Craft
(@CraftyNigel) reported
from
Ely, England
@virginmedia We were told on one call it was showing a fault and they would get someone to call but that was two months ago ,nobody ever rang ,if I use my phone or a different iPad you can see the signal disappear often but then other times It will be fine ,just in that room though
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Nikki Treweek
(@NikkiTreweek) reported
from
Dalham, England
@virginmedia My Virgin broadband has gone down again. I tried calling you guys but just got cut off! I’m in Hertford SG14 3AN
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Cheron Phillips🇧🇧
(@Chezzyp68) reported
from
Newmarket, England
@virginmedia I have a TV, phone and broadband package that I wish to cancel
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Paul White
(@Paul_1966) reported
from
Dalham, England
@virginmedia broadband down again . Now everyday for the last week. I can’t work with out it. LU2 area.
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Dan ☯︎🏴
(@DanLewis1999) reported
from
Dalham, England
Fix your ******* wifi @virginmedia
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🎀･ﾟ✩ 𝐵𝑒𝒿𝑒𝓌𝑒𝓁𝓁𝑒𝒹 𝒫𝓇𝒾𝓃𝒸𝑒𝓈𝓈 ✩･ﾟ🎀
(@LadyNajaGirl) reported
from
Dalham, England
@virginmedia hi guys, do you have any updates for the issues in Bedfordshire? I’m using my mobile data to work which isn’t ideal! Thanks so much.
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Rob Clarke
(@RobClarkeType) reported
from
Dalham, England
@virginmedia Virgin Media treat their customers abysmally. Never ever offer compensation for loss of internet.
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bradley
(@bradley_Avery18) reported
from
Dalham, England
@virginmedia Will you be offering account credit for us customers affected during the outage of the broadband?
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Becky
(@beckycanfield) reported
from
Dalham, England
@virginmedia please sort out the broadband issues. Some of us work from home and have payroll to do. It’s going to be a late night if you eventually get it back on today 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Des Collier ⭐⭐
(@Da8blue) reported
@virginmedia 5hrs and counting and now the customer relations messaging team as per their own auto message will be closed until 8am tomorrow and I have achieved nothing except lost another day of sitting awaiting Whatsapp replies
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Kim
(@VampKitty09) reported
Holy ****..my fone bill is 63.42 😟 1 call to Virgin Media cost 37.85! 😠 (rest Disney+ that expires soon n bloody VAT my actual tariff is under 10.00 lol )
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Jay Faulkner ♿
(@thejayfaulkner) reported
@virginmedia Yes, I checked for faults in my local area and there are none despite being told there were and this was the issue. I was also told support person could see WiFi working on their end and to reboot router which would fix it - it didn't.
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LOL_VO
(@LOL_VO) reported
@virginmedia That's convenient that it's exactly the same cost? Why the change then? I wanted a back up line for my daughter as she doesn't have a mobile incase of emergencies and web down but refused.
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DrWaffle
(@Doctorofwaffle) reported
@virginmedia Yeah its been 3 hours since this tweet and its still not working and the status page hasnt changed. Do y'all actually have technicians to fix this or nah?
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HMND
(@Hammondsy) reported
@virginmedia So I have to call someone again and spend hours on the phone only for them to pass me off again. Absolutely dreadful service. I’ll be cancelling
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John McGee
(@JohnMcGee109) reported
@virginmedia That’s the problem I shouldn’t have to spend hours on hold. Give me some options in a email. See below
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Victoria Wright PhD
(@thelivingherb) reported
@virginmedia @virginmedia @Ofcom month 4 and still no broadband installed. 3 complaints raised and still no response to any of them. Tried to raise complain #4 and Cristabel put the phone down on me. 3rd person from VM to do this today. #exceptionallyangry
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JackisLevelHeaded
(@TTVJackIsAlive) reported
@SaucyULTRA @virginmedia My upload speed went to hell and I had to end my stream, not ideal - but at least I'm not alone with the issue so it saves me throwing something out the window
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Joe
(@joe9909_joe) reported
@virginmedia hi wifi is down and can’t seem to figure out why any chance someone could help?