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Virgin Media

Virgin Media outages and service status in Shepton Mallet, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Shepton Mallet, including 0 direct reports.
  • The most common problems reported in this area mention Phone.
  • 100% Phone (100%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shepton Mallet, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepton Mallet, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 16: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Shepton Mallet, England

The most recent Virgin Media outage reports came from the following cities: Frome.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shepton Mallet, England

Latest outage, problems and issue reports in Shepton Mallet and nearby locations:

  • errolraines
    Errol Raines (@errolraines) reported from Pilton, England

    @virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service

  • RJLW
    Robert LW (@RJLW) reported from Frome, England

    Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.

  • Harveys_Rejects
    Stephen Anthony (@Harveys_Rejects) reported from Glastonbury, England

    @premierinn @virginmedia Is there a problem with your service this evening? Cannot get on the Free or Ultimate WiFi?

  • BrookesComms
    Mark Brookes (@BrookesComms) reported from Frome, England

    @Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.

  • tyokischild
    Dominic Ellison (@tyokischild) reported from Frome, England

    After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉

  • BrookesPics
    Mark Brookes (@BrookesPics) reported from Frome, England

    @virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?

  • sarahmwolf74
    Sarah Wolf (@sarahmwolf74) reported from Frome, England

    @virginmedia hi is broadband down in BA11/Frome? I have horrendous mobile signal too so can’t check your website

  • BrookesPics
    Mark Brookes (@BrookesPics) reported from Frome, England

    @virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!

  • acmtix
    𝘼𝙙𝙖𝙢🐰 (@acmtix) reported from Castle Cary, England

    Why do broadband providers give us tech that isn't up to the job? The BT super hub 2 and Virgin media routers are absolutely rubbish and the only way to get a decent service is to buy extra tech to make them work better. I've just answered my own question here haven't I?

  • MButlerHart
    Matthew Butler-Hart (@MButlerHart) reported from Frome, England

    @virginmedia Spoke to someone - useless! Just going to cancel and go with BT! Thanks anyway

  • BigRobW4
    Rob Cowap (@BigRobW4) reported from Glastonbury, England

    @virginmedia can you help please, I've not been able to send text messages for days now, all I get is the error 28 notification

  • VelocityRockFM
    Andy Wrintmore (@VelocityRockFM) reported from Frome, England

    @virginmedia why have you been so awful the last 6 months?

  • MTurnerNFL
    Matthew Turner (@MTurnerNFL) reported from Wells, England

    @virginmedia Hi there! I'm so sorry but our circumstances have changed and we now can't make tomorrow, but the problem isn't sorted. Is it possible to rearrange for next week?

  • BrookesPics
    Mark Brookes (@BrookesPics) reported from Frome, England

    @Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BillKilvington
    Bill Kilvington 💙 FCODP, FRCA (@BillKilvington) reported

    @virginmedia What on earth is going on. Intermittent broadband, all WiFi pods disabled and the site says I don't actually have any. Customer support says you're replacing cables in my area, but no planned work showing

  • elainerust
    Dr Elaine Rust (@elainerust) reported

    @virginmedia I’ve sent a direct message but have received an auto response identical to the message you have already sent me. Is anyone prepared to help?

  • N104AP
    Ellie Winters #VoteBinface (@N104AP) reported

    clearing out under the bed to eventually throw out my broken frame and sleep on the floor, ive already found an old laptop and 2 broken disassembled virgin media wifi routers tf was i doing

  • clairebaigent
    Claire Shaw (@clairebaigent) reported

    @virginmedia I will not be sending you a private message because despite repeated calls over the past 2 years you have done nothing to help or sort it out. You’re currently charging a 90 yr old man £160 for services he doesn’t use, so please don’t patronise me.

  • saoc78
    Steve O (@saoc78) reported

    @virginmedia why is your Comms so rubbish? There's an outage in the area, confirmed on the website, but I keep getting texts saying it's fixed. 8 texts in the last 2 mins too. But everything is still off and your site still says there's an outage.

  • YvonneWard0
    Yvonne Ward (@YvonneWard0) reported

    @virginmedia I would like a telephone number in the uk that I can ring please we have an ongoing complaint that is not being addressed. We have been on the phone many times and always told they can help they never do and fobbed off that tech will ring us. Emails not replied to.

  • posivisionary
    What would Ash do ? (@posivisionary) reported

    @virginmedia broadband down AGAIN. Since last night and still not fixed. Come on now !!!!

  • Samet_UK
    Samet (@Samet_UK) reported

    @AmyHeppi @virginmedia Same here. It’s been over 24 hours and my Wi-Fi is still down. I’ve called support twice—they only say there’s an area outage with no updates. The status page isn't helpful too. Really disappointed with Virgin Media. Time to look at other providers.

  • shauny67
    Shaun (@shauny67) reported

    @virginmedia @weyland76 From your picture it is not a Virgin issue it's your device, it's not released the network connection from the mobile connection. Best response is to restart to device then will connect stop blaming Virgin

  • ChrisJordan1002
    Bob (@ChrisJordan1002) reported

    @MichelleBeckett @SkyUK @VodafoneUK Virgin Media are unambiguously the worst company I’ve ever dealt with. They had the recent ruling against them for a reason. Profit over Compassion every single time…