Virgin Media Outage Report in Shepton Mallet, Somerset, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shepton Mallet, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shepton Mallet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Shepton Mallet, Somerset, England
The most recent Virgin Media outage reports came from the following cities: Frome, Wells, Radstock and Winscombe.
| City | Problem Type | Report Time |
|---|---|---|
 Frome |
TV | |
| Wells |
Internet | |
| Radstock |
Internet | |
| Winscombe |
Internet | |
| Frome |
TV | |
| Cheddar |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shepton Mallet, England
Latest outage, problems and issue reports in Shepton Mallet and nearby locations:
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Dominic Ellison
(@tyokischild) reported
from
Frome, England
After being shackled to shockingly appalling service for over ten miserable years our contract with @virginmedia ends in a couple of weeks! 🥳 🎊 🎉
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Andy Wrintmore
(@VelocityRockFM) reported
from
Frome, England
@virginmedia why have you been so awful the last 6 months?
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia day 2 and 53 minutes so far listening to your gushing voiceover in the queue on 0345 464 1111. What do I need to do to talk to you? Don’t say online chat as that’s the same. It’s an important situation and I don’t know how I can talk to you ? Help!!
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Mark Brookes
(@BrookesComms) reported
from
Frome, England
@Flock_ED After years of terrible service from BT we switched to virgin media (like almost everyone in our street) and have had about 200mbps every day for three years. It not the cheapest but it’s very fast.
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Errol Raines
(@errolraines) reported
from
Pilton, England
@virginmedia No still on going I’m afraid. Ever since upgrading to 500mb service
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@virginmedia the 0345 454 1111 number just doesn’t work / unavailable and the live chat has a waiting time of about 60 mins. How can a loyal long term customer talk to you ?
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Robert LW
(@RJLW) reported
from
Frome, England
Absolutely useless help from @virginmedia customer services today. Had to explain issue 3 times then sent problem to technical team and that was the last I heard. Unequal and unfair treatment of Sky Sports customers on Virgin. Always thought they were the best-serious doubts now.
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Mark Brookes
(@BrookesPics) reported
from
Frome, England
@Parlez_me_nTory @virginmedia I feel alive ... I just need my COVID jab now to boost the wifi signal as far as Melksham apparently
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Deres Fan
(@DeresFan) reported
LOL!!! @virginmedia came back on for just over an hour then went straight back off again!! **** show of a company!
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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GeoJackHD
(@GeoJackHD) reported
Tonight's stream will be a last minute decision due to the ongoing issues with @virginmedia Will update you guys in 1 hour 🏆🥺
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Mustapha (BossBaby) Riaz
(@MustaphaR1az) reported
@virginmedia Your mobile data is down too.
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jules54
(@gwenllian47) reported
@virginmedia Fed up of this been on and off since last night cctv not working ring doorbell down, Pentwyn, Cardiff , can’t even get on google!
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Andrew Baggett
(@ambaggett) reported
@virginmedia No mobile network connection for me at all, never mind broadband #useless
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Hello_World
(@PalmiraWorld) reported
There was no signal on the nothern Line platform…. The issue is big then! #virginmedia
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Dean
(@Dean88016748) reported
@virginmedia I’ll just look forward to the credit coming off my bill this month. The amount of problems you are having these last 48 hours is unreal!!!
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maxskitz
(@maxskitz) reported
Any broadband recommendations out there? @virginmedia are constantly letting us down and fobbing us off saying it’s the hub that needs restarting. Looking for reliable fibre broadband #broadband #broadbandprovinders #broadbandrecomendations
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MTB Crush 🚲
(@RocketDogz85) reported
@virginmedia My broadband has been down since I noticed it at 5am on the 4th of April. When is it going to be fixed? I’m already paying a lot for my broadband package. Plus you keep increasing the speed to justify putting the prices up. I’m not made of money.