Virgin Media Outage Report in Gortnessy, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Gortnessy, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gortnessy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Gortnessy, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Derry.
City | Problem Type | Report Time |
---|---|---|
Derry | TV | |
Derry | Wi-fi | |
Derry | Internet | |
Derry | ||
Derry | Total Blackout | |
Derry | TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Gortnessy, Northern Ireland
Latest outage, problems and issue reports in Gortnessy and nearby locations:
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Once again I must compliment VM customer services on their ability to ignore my messages for 10 consecutive days. I have received an auto response first thing in the morning asking if I still needed help but alas that’s where the contact ends.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia how do I cancel racing tv
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Once again the VM customer service team have excelled themselves I’m on the phone for over 95 minutes trying to contact the VM complaint department. The very same department who had promised to get back to me today. VM customer service is atrocious.
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Terence O'Brien
(@tobconnell) reported
from
Culmore, Northern Ireland
@virginmedia internet down and poor for days now
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia Right I’ve just wasted another hour and a half waiting to speak to one of your agents and once again I’ve been fobbed off with the old line “I understand your grievance and I’ll look into it” if I’m to believe that there must be a lot of VM staff looking into my problem.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already went through this with your colleagues and I’m still no further forward despite promises of help.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
@virginmedia On 3 occasions I wasn’t made aware of the issues with my street, and was lead to believe there was no problems, never mind received promotional leaflets to my address. Now I have no internet with two babies. But thanks for the pathetic apology @virginmedia
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia This has been ongoing since 18/3/20 and as for a complaint number I don’t know.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@VirginMENA @virginmobileusa @VirginMediaNews @VirginMediaIE @vmbusiness @VirginMediaCorp @VMSolutions_ @virginmedialife Once again I must congratulate @virginmedia on the ability of UK customer service to completely ignore my request. I’ve only been waiting since 18 March.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @Kristian7Ross Don’t expect quick service from VM so far I’ve been waiting 19 days. I’ve used 3 different methods of contact and spent almost 2 hours on hold. Shocking customer service.
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I ordered @virginmedia 10 days ago. I’ve had 4 points of contact since. And not once was I told that my address wasn’t able to get broadband. They even had engineers out to check, but never bothered to let me know, until today, installation day.
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Blake McCarthy
(@lordflamegx) reported
from
Derry, Northern Ireland
@virginmedia is there a current outage going in NI? Lost our connection atm
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already tried that service and two days later I’m still waiting for a reply.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia That’s very good but it’s not a reflection of your (non) customer service.
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Sean Gibbons
(@SeanGibbons_1) reported
from
Derry, Northern Ireland
@TonyRoddUK @virginmedia When it works @virginmedia is great when something goes wrong they are a disaster and customer service is absolutely dreadful. Hope you get sorted soon tho 👍
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Jenny
(@jennysinead) reported
from
Derry, Northern Ireland
I just had the worst customer experience with @virginmedia so I’m obviously going to tweet about it since they haven’t even had the courtesy to give me a call/email/letter and apologise 🙄
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia @BBCWatchdog Folks I once again have to congratulate you on the total incompetence of your customer service team. It’s now 14 days since I first contacted VM and other than an auto response every morning I’ve had no contact. Please extract the digit.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I appreciate your response and I refer you to my previous messages. It is not a service issue and not a matter to be discussed on a open forum.
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David Gallagher
(@davy_gallagher) reported
from
Eglinton, Northern Ireland
@virginmedia I’ve already been down that route and informed that my next bill would be less for one month only yet my bill which I got today does not reflect that. Once again I am very disappointed in the level of customer service I have received.
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Kevin Harley
(@Kevin__Harley) reported
from
Culmore, Northern Ireland
@virginmedia All sorted guys. My bad. There was a router software update going through and I didn’t see the lights flashing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie
(@nataliedunno) reported
@virginmedia I live in Stockport and I've seen Openreach on my road. Are you at least able to confirm there are issues in the area? Or do anything? I don't want to be rude to the person running the social media, I know it's not you, but you're seemingly the only way to get a response.
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Andy Kane
(@andrewkane80) reported
@virginmedia any chance someone can answer a phone?? Tivo box keeps coming up with error W02 on certain channels. Thought it may have been bad weather but still happening. Unplugged everything, reconnected it all & rebooted box, twice, still same issue. I need to speak to someone
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wendy bonas
(@wendybonas) reported
@virginmedia 3rd day with no internet and no one able or cant be bothered to help
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Tim Witherden
(@twitherden) reported
@virginmedia I’m still experiencing issues - internet drops off regularly throughout the day which interrupts work meetings and is becoming increasingly more frustrating. Please could you help?
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Mark & Jennie
(@MarkandJennie) reported
@virginmedia after 20 years of being a customer you’re asking me to leave by expecting a key worker who works from home to be w/o wifi for a month after moving home. Despite plenty of notice of move, you’ve just cancelled my planned install with 2 days notice. Shocking service.
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Natalie
(@nataliedunno) reported
@virginmedia I spend half the week at my boyfriend's so I haven't chased this up as I should have done because I have other internet access. But this is really awful service which I'm paying money for and I would appreciate a resolution. Can you escalate it on my behalf?
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joeperkin
(@joeperkin1) reported
@virginmedia It says there are no problems in my area so surely this means it’s our actual WiFi itself? Not sure what the issue is but the past few days it’s been flickering on and off and now it’s completely out. The broadband symbol and (usually a) white line is flashing green in intervals
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Mikey
(@mikeythered27) reported
@virginmedia Come on @virginmedia, answer my tweet. I’ve just discovered that my monthly bill has jumped up by £8 a month and you want me to pay more for a crap service?
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Hayley Lord
(@HayleyLord11) reported
@virginmedia Broadband down for the second time this week. I’m paying enough per month to ensure we get the best, this isn’t the best 😒 When’s it going to be sorted?? WA29AD
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Maad
(@maad92_) reported
@virginmedia There are no known problems within the area and the test isn't picking up anything