Virgin Media Outage Report in Eye, Peterborough, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Eye, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eye and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 19: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Eye, Peterborough, England
The most recent Virgin Media outage reports came from the following cities: Peterborough and Oundle.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
TV | |
| Oundle |
Internet | |
| Peterborough |
Phone | |
| Peterborough |
Internet | |
| Peterborough |
Internet | |
| Peterborough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Eye, England
Latest outage, problems and issue reports in Eye and nearby locations:
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Katie
(@j2ktu) reported
from
March, England
@virginmedia why is my internet so shit. Roll on September #contractsup
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Simon Worsfold
(@simonworsfold78) reported
from
Peterborough, England
@virginmedia 47 mins waiting for u to pick up the phone for customer services is just beyond a joke. Pull your finger out !
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Terry Harris
(@NwsPhotographer) reported
from
Peterborough, England
@virginmedia please change your website back to reflect that the service is still down after 2 days in the PE2 area. I'm on 300+ and getting 28...
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cathy
(@TrueloveCathy) reported
from
Peterborough, England
@virginmedia Please advise the best time to contact customer services!! Have been trying for days and on hold constantly
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Adrian Caswell
(@CaswellAdrian) reported
from
Peterborough, England
@virginmedia have hit another low after the last price hike. No internet, TV or phone since at least 3pm and poor help over the phone. Repair deadline has passed. Time for a change.
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Andrew palmer
(@palmer606) reported
from
Peterborough, England
@virginmedia Wanted to change my package and remove movies/sports as getting expensive but thinking may just cancel and go back to sky
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Smeds
(@paul_smedley) reported
from
Peterborough, England
@virginmedia No reported issues now or last night, happening two or three times a day at the moment
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cathy
(@TrueloveCathy) reported
from
Peterborough, England
@simonrim @virginmedia Cannot get through to customer services with waiting times over 1 hour. In response to a recent tweet complaining about this they directed me to ring customer services to discuss further 🤣🙄
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Nathan Pinnock
(@NathanPinnock) reported
from
Peterborough, England
@virginmedia I’ve just spent an hour on the phone for someone to tell me they can respond to a formal complaint in 5-7 working days. Customer service
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Richard Moses
(@Richardjmoses) reported
from
Peterborough, England
@virginmedia They haven’t tried to call on over two months now. When in you tell me they will call them never do. I think I will need to go to the ombudsman as this had been ridiculous
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Bernard Randall
(@bfrposh) reported
from
Whittlesey, England
@virginmedia I'll be invoicing you for the data I'm having to use while my connection is lost. My router (Hub 3) just cut out at 12:50 for no apparent reason and resetting hasn't worked at all. I need this to work.
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Jaleixo
(@JoelJAleixo) reported
from
Peterborough, England
@Roboteernat @virginmedia @ITV @BGT They will never assume they F@&£&@ up tonight ... I bet @SimonCowell is now screaming at someone ...
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Kirsty Wright
(@LOLRoadhouse) reported
from
Peterborough, England
@virginmedia Thanks guys. The complaint relates to my broadband. But it’s mostly about the service we’ve received from both the customer service team and the complaints team.
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Simon & Lisa
(@ReevesFamAdvs) reported
from
Bretton, England
Grrr @virginmedia has been down for nearly 24 hrs, cant through to customer services, not happy!!
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Captain Suleiman
(@Sulcalibur) reported
from
Peterborough, England
@Armadilo69 @SkySports @virginmedia @SkyUK Mine is down too mate. Walking down the road yesterday looks like some clever chap has ploughed straight into the connection box down my street. 😩
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Katie
(@j2ktu) reported
from
March, England
@virginmedia can you give me a number to call about my shockingly shit internet #losingthewilltolive
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Matt Worsdall
(@mattworsdall35) reported
from
Eye, England
@virginmedia very poor customer service, now been on hold 30 mins. Rang up to cancel my services this is one of the reasons why. Shouldnt have let cancelations put me through to customer relations to see if they can do a deal! Piss poor Virgin Media
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Helen-Jason-Mille
(@jasonhelenmille) reported
from
Chatteris, England
@virginmedia your service is appalling. All the promises the sales person made were #lies and #nonsense I so wish we hadn’t moved to you. #disaster Sorry we left you @BTCare
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Sam Pell
(@PellSam) reported
from
Peterborough, England
Thanks @virginmedia just spent my lunch break on hold and did not get through. A whole 44 minutes. This is the second time I’ve tried. I understand you don’t want customers to leave but how can I cancel if you don’t answer the call.
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katie lou
(@katiema47326537) reported
from
Whittlesey, England
No WiFi , can’t send you technician out till between 8-12 tomorrow and customer service staff out you in silent hold for 10minuets !! thanks again @virginmedia for awful service !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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therealdealpodcast
(@realdealpod) reported
@virginmedia My area is SE27. It has been down since yesterday with no status updates as to when it will be sorted.
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Maria-Grace
(@MG_S123) reported
Ffs @VirginMedia_TV @virginmedia stop assuming you know what my problem is, sending a text and hanging up on me. How do I speak to someone?!?!?!
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Elle Bain
(@elle_bain96) reported
@virginmedia Intermitting internet I’ve actually got someone coming today since your stupid phone people can’t work out how to respect customers
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El Cronin
(@EleanorOCronin) reported
@VirginMediaIE All Services down again in Naas, when is service due to resume please? #naas #virginmedia #notreliable
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Leopold O'Brien
(@Leopoldobrien) reported
@virginmedia Internet is down in leytonstone E11 (London) . When will this be fixed?
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Grody
(@pickled_tinker) reported
@virginmedia Much better off banging my head against a wall. The GRE has finally come back. Only down like 16 hours in all and pretty much an entire night's work lost. Not bad considering I've not had it two weeks. /s
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Carol
(@cazzar61) reported
Anyone having problems with @virginmedia Mobile coverage saying No Service. Have 2 phones both set up the same, his one works, mine No Service 😡 apparently after 45 min unresolved phone call I’m told it’s an Eco problem, really 🤐
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Pauline Lomax
(@RedhillsAnnie) reported
@virginmedia Feedback: Feedback. No point in having a Twitter team who have no access to customer accounts. They just stall the resolution process and spend a lot of time saying ‘sorry’.
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Kuldeep Singh Harrad_MRO_AME
(@HarradKuldeep) reported
@virginmedia @skytv @virginmedia still awaiting a response a actual phone call from someone from the service department..I had over 12 phones when I was required to sign up and since November nothing!
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Oliver Foggin
(@oliverfoggin) reported
@virginmedia I ran the test and it said no issues found.