Virgin Media Outage Report in Retford, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Retford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Retford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Retford, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Retford.
| City | Problem Type | Report Time |
|---|---|---|
 Retford |
Internet | |
| Worksop |
Internet | |
| Worksop |
Internet | |
| Worksop |
Internet | |
| Gainsborough |
Total Blackout | |
| Worksop |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Retford, England
Latest outage, problems and issue reports in Retford and nearby locations:
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Marcus sharp
(@Marcussharp10) reported
from
Nottinghamshire, England
@bamford_tony @virginmedia mine always going down worst Internet provider going
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia To be sent another SMS and have the call ended? Awful service!
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Mark Jones 🏴🐏
(@barmouth9) reported
from
Carlton on Trent, England
@virginmedia hi been a new customer since 9/12 still not connected due to an outage is this a record ?
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Robert Dingwall 🏴 🇪🇺 Reunite
(@rwjdingwall) reported
from
Nottinghamshire, England
@virginmedia Regular malware scans on laptop and desktop. Your agent told me this was an identified problem being fixed at your end.
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Mark Jones 🏴🐏
(@barmouth9) reported
from
Carlton on Trent, England
@virginmedia Thanks ,yes I’ve had several updates on completion of work pre Xmas it was 6pm most days . Since then it was 3:30 yesterday , definitely today , and one of your highly trained customer agents advises me it will be 3:30 tomorrow ,unless of course you know something ?
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia just to remind you I do not get paid from Universal Credit until 11th March so can't make any payment until then 23 Years a Customer and last time Kath could not help me, if you cut me off I have no way of paying bill, got no money until 11th had to use foodbank
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia I tell you what I will do I will send another letter to Sherwood Lidge and tell them how I am being treated after 23 Years a Customer and you have no Customer Service, no email and not interested in Customers only automated robots soon as in work I will switch I can't use it now
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Mark Jones 🏴🐏
(@barmouth9) reported
from
Carlton on Trent, England
@virginmedia Thanks for the steer to your Indian call centre ,they very helpfully tell me to remain patient until the outage is resolved unfortunately they couldn’t tell me if 21 days and counting is a record maybe you have other forms of enlightenment.
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia any reason why I have been struggling for weeks to access Sky Sports Football and Cricket in HD. Fancy giving me a refund for not providing a service I pay top whack for?
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia How can they be better connected when they have no working email and now no chat or Customer Service anynore been withtbem since 1999 Branson a Billionaire and can't have Customer Service via email anymore just public twitter, phone premium rate number no credit can't phone
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia just to let you know I have made the payment I said I would make, now I am going to write my letters about your Atrocious Customer Service after 23 Years to #Citizensadvice, #TradingStandards, #Ofcom
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Robert Dingwall 🏴 🇪🇺 Reunite
(@rwjdingwall) reported
from
Nottinghamshire, England
@virginmedia Not a password problem. Login works fine via email clients on desktop and phone. Changed about 2 weeks ago in response to previous problem and worked fine then.
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
What a conplete waste of time Virgin Media are now a Customer for 23 years and treat you like something they wiped off the bottom of there shoe all this Kath was wanting to do was not help me with finances regarding my bill but wanting to get my home phone fixed so I can ring..
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia what a waste of time your agent Kath is not interested in helping all sge is interested in is getting the land line fixed it has not worked for 3 years not going to bother now Attrocious Customer Service I will be taking this further 23 years a Customer & can't help
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia I have told you I have John! This is so frustrating! To repeat. I called last night, you sent me a SMS with a link that I followed (and did nothing to help!) and ended the call!
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia Tell me how I can do that when I can't contact anyone, I can't ring without money, a Company like Virgin Media should have Customer Service Facility you don't now Sit a Course I have 2 Level 2 Certificates in #CustomerService
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia NO BECAUSE YOU HAVE BECOME UNCONTACTABLE A KING TERM CUSTOMER SINCE AROUND 1999 AND TREAT ME NOW LIKE SOMETHING YOU HAVE WIPED OFF THE BOTTOM OF YOUR SHOE HOME PHONE NOT WORKED FOR ABOUT 3 YEARS BUT STILL BEEN PAID FOR I SHOULD BE REFUNDED FOR THAT MAYBE I WILL CONTACT T.S.
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia The link says I can message you but no way to actually message you. This customer service is awful!
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia I am not sure why you are not getting this. I get this error on my Primary box but not the secondary box. I have ran the link and checked my acc for the service check and the issue is not listed! Not happy!
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia not sure if I told you but I do have the log of my chat today with your so called helper who did not help at all, it is printed out for anyone to see when I take legal Action regarding no Customer Service email like #EE do #Attrocious #CustomerService 23 years
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nolan Wilde
(@nolsw) reported
@virginmedia Don’t have a cable unfortunately. This is why we upgraded and changed the hub. But seems to be the same issues
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Debra Hayes
(@HayesDebra) reported
@virginmedia Yes I know, someone is coming on Tues, what I’m saying is I shouldn’t be paying this until you resolve a problem on your side, my usage history tells you very clearly I dont use a landline
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OddsonMatt
(@FIMatt5) reported
@virginmedia I’ll look into it and see how I can do it causing the most inconvenience possible to virgin, maybe cancel the day before or something. Same as what Virgin do to the customer
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John merry
(@Johnmerry85) reported
@virginmedia Never received a ticket, I did get a survey to complete after the call.... they said they would contact me today which they have not.
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Phil Worsfold
(@Philworsfold) reported
@virginmedia help please. Dealing with your customer service in India is like pulling teeth. Getting nowhere. Someone in the UK please contact me. Very unhappy with an offer that is very deceiving. On the phone now for over 40 minutes and losing the will to live! 360 upgrade😱😱
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Phil Jacks
(@100Phish) reported
@virginmedia No issues on this url but I have no internet
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John merry
(@Johnmerry85) reported
@virginmedia That's been done multiple times. I have been told they will look into it. Unfortunately it seems virgin are struggling to resolve all these issues reading the various complaints I'm seeing
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Phil Worsfold
(@Philworsfold) reported
@virginmedia honestly how can I supposed free upgrade become such a total pain in the arse? Not well communicated or thought out. I can’t find a UK based person to talk to please someone help me before I contact BT!
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Toca63
(@toca63) reported
@JamesMelville These people are crazy, we don’t have the infrastructure availability for the level of digitisation/ surveillance they envisage. Currently our Virgin Media broadband’s had an outage for 3 days now 🤔
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Damian Boys 🔶🇺🇦🇬🇧
(@DamianBoys) reported
@virginmedia ok but I’ve done that 3 times previously and been promised each time it will be fixed and I have nothing to worry about. Why will it be different on the 4th time. Really I’m losing all faith - this can’t be that hard to fix can it?