Virgin Media Outage Report in Dursley, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dursley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dursley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Dursley, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Total Blackout | |
| Bristol |
Total Blackout | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Bristol |
Wi-fi | |
| Bristol |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dursley, England
Latest outage, problems and issue reports in Dursley and nearby locations:
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia Trying but it keeps telling me my post code is invalid and if I click on the sign in link it says oops the link is broken!
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ɹɐqᴉɯᴉɹ
(@rimibar) reported
from
Bristol, England
I ask to speak to a Manager, you put me straight through to a line that says it's now closed, call back tomorrow. That's 32 minutes of my life wasted. Bad service, badly trained call centre staff, not happy @virginmedia
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ɹɐqᴉɯᴉɹ
(@rimibar) reported
from
Bristol, England
@virginmedia right now I'm super frustrated. (1) You sent me a TV box that is really poor quality. (2) I call to change it, telling them I would consiser upgrade. (continued...)
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discodave
(@DaveWilliams159) reported
from
Patchway, England
@virginmedia had the phone disconnected on me 4 times already this morning trying to speak to your complaints team for over 2 hours today!! Shocking service 😡
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Louise Morton
(@Louisejmorton16) reported
from
Gloucestershire, England
@virginmedia can’t believe your customer service could get any worse, 21 days since I made a complaint and still no contact
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Jonathan Phillips
(@DigitalJonathan) reported
from
Bristol, England
@virginmedia To repeat, your service drops for a few minutes a day. By the time I check, it’s back. It absolutely frustrates me. On Tuesday, 4mins *just as I needed to start a Skype w a customer*. > 2
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slip_rehill
(@slip_rehill) reported
from
Bristol, England
@virginmedia thanks, we'd checked that already and no issues. we have tv back but no on demand or broadband yet.
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Ann Whitmore
(@Whitmore1Ann) reported
from
Gloucestershire, England
Virgin Media customer service - how I laugh! Don’t touch with a barge pole!
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Cut and Pastryarch
(@amias) reported
from
Bristol, England
@albanwr @cybergibbons I don't use any of my Samsung TVs smart features and deny it network access for that exact reason. But my virgin media V6 box and Netflix account are happily sending sweet something back all the time.
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@virginmedia Been chatting to o e of your girls online Rowela. She wanted to speak to my husband. Our hiusephone has just rang... briefly a couple of times but I DID tell her that our house phone isnt working properly.... it rings once, poss twice & stops & makes awful noises if we call out
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@virginmedia I was talking to them on chat as a) our home phone is knackered, my husband mobile phone wasnt registering our home number when he was typing it on your answer service. He doesnt have twitter I do, but after hubby gave both the passwords to me he uses neither seemed to be right
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Bob Krysiak
(@bobktheking) reported
from
Bristol, England
@virginmedia I have had a terrible experience with Roshan technical support at virgin media. After reporting a fault with my WIFI network three times, he put the phone down on me. These technical support people are arrogant rude and not helpful at all!
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Colette Etheridge
(@Lettie73) reported
from
Quedgeley, England
@virginmedia No issues reported
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oliver kendall
(@olikend) reported
from
Bristol, England
@virginmedia also was offer a system that would improve the WiFi in the house. The netgear pl1000 arrived yesterday and doesn’t give me@any further WiFi coverage. It just extends the network. I only have the one router..
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Mike Lind 🦏
(@mikelind2) reported
from
Bristol, England
@virginmedia - your pathetic service continues. Please get your customer service team to respond to my complaint URGENTLY. 706480004
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Chris Badley
(@CGBadley) reported
from
Bristol, England
@virginmedia Yea, yea. I’ll just carry on being a long term customer mug until my year’s up thanks
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oliver kendall
(@olikend) reported
from
Bristol, England
@virginmedia Thanks the router was out next to the tv by the outside wall, so we’ve never been able to use the WiFi in other parts of the house. It really only works well in that room.
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👍🙊Gilly😂🎩
(@itsnickelflysk3) reported
from
Gloucestershire, England
@virginmedia So the girl asked to speak to him. The chat was stopped & our house phone rang its once & stopped ( I DID tell her earlier it wasnt working properly) She couldve asked for his mobile number but didnt & this couldve been sorted. Felt like both people dealt with didnt want to help
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Jonathan Phillips
(@DigitalJonathan) reported
from
Bristol, England
Hey @virginmedia - down again. No. You DM me. You fill in your form. You call an engineer. I’m extremely tired of shit service. I’m running my business hotspotting from my @ThreeUK iPhone while your broadband does... oh I dunno.
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Jonathan Phillips
(@DigitalJonathan) reported
from
Bristol, England
God you’re hopeless @virginmedia . If I was as poor as you, I’d be out of a job. Broadband down again in BS6. Just another irritating 7mins. Never long enough to fill in your engineers form.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Illy Mus 💙
(@illymus) reported
@virginmedia Am not doing anything to test it at the moment. Just using my phone which can sometimes go slow or not load items. If I was using my work laptop, nothing opens or freezes. Did do a speed test on Thursday....barely hit 3
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Chris
(@cmcconnell1983) reported
@virginmedia I am going to keep tweeting about your poor service until you reconnect us. We have spent a full week with two kids and no internet or TV. How would you feel?
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Illy Mus 💙
(@illymus) reported
@PetermcRed @virginmedia It had been absolutely fine but the past month it really has been getting worse day by day Problem I also have....no fibre in my area
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Emily Street
(@EmilyStreet1) reported
@virginmedia To be left with no alternative for wifi whilst we are working from home is terrible customer service. If there is an issue with your broadband that we pay for, you should replace it in the meantime with a dongle because right now we are paying for something that doesn’t work.
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Laura Cooksey
(@LauraCooksey84) reported
@virginmedia It’s an outage your guys can’t even connect or trouble shoot it In the meantime we’re just left to struggle
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Wayne bolton
(@Waynebo63359316) reported
@virginmedia Yes I've made a complaint and everything and they keep making out lunr they've tried to contact me yet ive had no missed calls no voicemails just an email saying they've tried well clearly they've haven't
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Daniel Turner
(@danny4016) reported
@virginmedia After an 83 minute wait, sadly one of your call centre reps cut me off... we still cannot stream as bandwidth strength too low... trying to leave but cannot get through... service is just so poor
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Chris
(@cmcconnell1983) reported
@virginmedia if you are thinking about going with virgin media dont bother. SKY would probably give you a better service
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Emily Street
(@EmilyStreet1) reported
@virginmedia We were told if it’s internal damage that they wouldn’t be able to fix it. So we can no longer have virgin but they will confirm on Monday. Why it’s something that can be confirmed in the moment I don’t know. Inevitably we are just waiting two more days to be told no.
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BadBoy
(@BedBoy94) reported
@virginmedia Is it normal that the internet turns off every few minutes for a week? Lots of people have this problem in Southend. Another weekend without a stable internet connection.