Virgin Media Outage Report in Dromore, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dromore, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dromore and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dromore, Northern Ireland
The most recent Virgin Media outage reports came from the following cities: Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Belfast |
Internet | |
| Belfast |
Total Blackout | |
| Belfast |
Internet | |
| Belfast |
TV | |
| Belfast |
TV | |
| Belfast |
TV |
Community Discussion
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Virgin Media Issues Reports Near Dromore, Northern Ireland
Latest outage, problems and issue reports in Dromore and nearby locations:
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia And yet you upgraded me in April have been charging me (with a very small refund for when there was no service) and despite literally hours of contact with you, 3 engineer visits, 2 new routers sent and only TODAY admitted that there may be issues due to demand that could cause
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Just rechecked with VPN off - absolutely no better !!! But I need the VPN because the assigned IP address is blocked on some websites and @virginmedia are telling me it’s not their problem !!! @ofcom is this the way a service provider should behave - 3hours in the phone yesterday
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia As for the number of router resets I’ve done - too numerous to count!! And continually arguing with a customer for the record is NOT the way to win them over
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia From a @virginmedia customer service manager that I spoke to this morning!!
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Nigel Ivy
(@nigelivy) reported
from
Belfast, Northern Ireland
@jasonsloan46 @virginmedia Landed up cancelling and going with Plusnet. I'm so over paying premium prices for subpar customer service & their product is so unreliable.
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
Finally had a manager call me back from @virginmedia quite helpful in trying to resolve the issue as it stood but then tells me that the automatic monitoring and refund scheme for loss of service policed by @ofcom was suspended because they were aware that with the ...
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia What a load of crap why did you ask in an earlier tweet then? Eh? Pure PR stunt - give that appearance that you’re concerned but I’ve called you out on it - why does that not surprise me? Perhaps @ofcom would be interested to know of this behaviour!!!
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Connor
(@ConnorMonaghan_) reported
from
Belfast, Northern Ireland
@virginmedia Couldn't finish the conversation. No have received a email saying "disconnection virgin, and states will be disconnected on agreed date" when no date was agreed. Really terrible customer service
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Redcap
(@RedcapFilms) reported
from
Belfast, Northern Ireland
Of course, my internet goes down (AGAIN) just as @virginmedia sends me a 'fun' email. HOW ABOUT A WORKING SERVICE?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia It’s not really any of your business who I choose to involve in this dispute and I haven’t taken to Twitter necessarily to solve my individual problem - I am here to highlight that @virginmedia are charging customers full price for services THEY KNOW may have issues due
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia No that’s not what I said - the exec team did not resolve this issue and did NOT acknowledge that @virginmedia were aware that levels of service may not be provided due to demand - this first I heard of this was TODAY !!!
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom So surprise surprise call through to support - automated service says hub needs to be restarted AGAIN !! (8th time since Monday) but instead of the option that used to be there that allowed you to get connected to someone - now gives instructions and hangs up #badcustomerservice
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Lauren Blair♥
(@lilmissymoo90) reported
from
Belfast, Northern Ireland
@virginmedia had problems with the app couldn’t log in on bill day and then it slipped my mind thanks for the late fee first time I’ve done it feel like a very appreciated customer ... not !
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Ash Patterson 🌈
(@eastbelfastgirl) reported
from
Belfast, Northern Ireland
@virginmedia Can someone get back to me please, my TV service is off and my broadband
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Again nonsense the “escalation” team are the ones supposedly dealing with it .... again ANOTHER demonstration of your departments failing to take ownership of the issues and the customer being the one left with fees still being taken, a poorly functioning service and wasting time
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia The intermittent dropping in the service #timewasting #poorcustomerservice - I am furious and to find out from a manager that this was a known possibility as recognised by @Ofcom!! So much of my time wasted and other customers also being charged for #poorservice
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia @Ofcom Were aware of this and continued to charge a higher rate - I wonder how many other customers out there are in the same position being charged for a service that you are failing to provide and @virginmedia providing excuse after excuse and still charging customers !
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David Pelissier
(@d_pelissier) reported
from
Belfast, Northern Ireland
@virginmedia Jeff from the upgrade team was to transfer my wife's chat to the Customer care team but 15 minutes on, nothing?
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Trevor Killeen
(@TrevorAKilleen) reported
from
Belfast, Northern Ireland
@virginmedia This is not about @ofcom stopping the compensation this is about you taking money for provision of for exapmple 350mbs service and not delivering on this !!! And then not admitting that this may be the case and continuing to charge customers!! It is unethical
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Tian Ye
(@Ye_Tian_1223) reported
from
Belfast, Northern Ireland
Can’t cancel the broadband service from @virginmedia . Since 2 July, we tried to sent numerous emails/feedbacks and no response received; called for several times and waited for 20 minutes with no one answered the phone. No access on the webpage to cancel the package as well.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kathleen Manzo🍀🍀
(@chupchupchee) reported
@Kermanjasavala @virginmedia Talk to @DarcyDrollinger they helped me when support services wouldn’t help me🥺..
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Levente
(@LeventeZone) reported
@virginmedia Uhmmm not to be funny (it hasn't been), but I believe this should be in reverse direction: the service provider I am paying to raise, track, factually manage a fault ticket and keep customer informed on actual progress... But let's see if after 2 wks anything actually happens.
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Mark Porter
(@marksporter) reported
@KyleBrookes26 @virginmedia I’m leaving too im made to pay to have tv and telephone I don’t want yet a new customer gets what they want
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Dark Asuramaru
(@DarkAsuramaru) reported
@virginmedia @TheBHF @O2 This is nice but... your down m8 wifi landline work but no broadband. I check your site says all good what a ******* lie
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r u s h l u f c
(@rushlufc) reported
@virginmedia putting prices up by 15% . RIP off especially when I have not had a pay increase. Extra £21 per month for average service. Virgin will lose my custom.
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clementp
(@clement_palle) reported
@virginmedia @LutzSchueler - can you take complaint against your Ahmed Waseem from retention team who was illogical , rude and disconnected the call when I asked for reference # and why he is sending a technician home or else I should pay £25 if Im not around.
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Adam Bennett
(@AdamBen007) reported
@virginmedia No they didn’t, no one has texted or called despite my 4 attempts. Can you please help because we are getting nowhere and it’s very frustrating. Pre install was supposed to be today and no calls! Can you help us?
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Cate
(@LeedsBirdRants) reported
@virginmedia thanks for leaving my vulnerable 95-year-old father without phone or internet - his only life lines. Your customer service is APPALLING & you clearly don't CARE about your vulnerable, elderly customers. Huge fail! #virginmedia
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Robert Chanon
(@Robert_Chanon) reported
@virginmedia I have done all of this. The issue is the virgin router. I have asked 5 times for the router to be changed due to an intermittent fault. The service center have refused to send an engineer out. The router is so bad, I have had to invest in a new router.
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Clifton bbassoon
(@BbassoonClifton) reported
@virginmedia Well, thanks for your help with this. The issue is fixed, but I still can't get online and you can't send anyone out until Friday, 8 days after it went down. Another disappointed customer.