Virgin Media Outage Report in Chedworth, Gloucestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chedworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chedworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Chedworth, Gloucestershire, England
The most recent Virgin Media outage reports came from the following cities: Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Cheltenham |
Internet | |
| Cheltenham |
Internet | |
| Cheltenham |
Internet | |
| Cheltenham |
Total Blackout | |
| Cheltenham |
Internet | |
| Cheltenham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chedworth, England
Latest outage, problems and issue reports in Chedworth and nearby locations:
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia Still no contact and TV’s still not providing all the services I’m paying for, do you have any customer service? #virgincomplaint
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
@virginmedia I just spent one and a half hours on the phone to Virgin Media help desk , I was put on hold for the technical dept, while holding I was cut off . I’m trying to solve a problem you created and suffering for it. It’s not acceptable
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Dom the property finance chap
(@DomSheahan) reported
from
Cheltenham, England
Never ever ever have @virginmedia internet. Constant drop off, nowhere near promised speeds. Rubbish @Ofcom
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Russ
(@Mr_Stage) reported
from
Cirencester, England
@JustinMMcGee @STEcopywriting @virginmedia Beat me to it. I play hoping network connectivity doesn’t come back.
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Claire Cleevely
(@CCleevely) reported
from
Churchdown, England
@virginmedia have been a customer for over 12 years. Try to access online account, none of the login data works. So try Name, account no, area code. I don’t exist yet you are happy to take £48+ a month from me, & tell me my bill is about to be increased. #customerservice #Awful
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Jon Bassett
(@twisterssister) reported
from
Gloucestershire, England
@virginmedia I am having issues sending emails, I can receive them but there is an issue with the smtp server, says my user name or password don’t match but I have checked them and can access web email, who can help me
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
@virginmedia bunch of absolute scammers. Paying £80 a month for nothing. Constantly using 4g on our phones as the internet is getting less than 1mb of internet, our home security is constantly off because of this. Phone gets put down when we call for help. Absolute joke.
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The Michael Hunt
(@MichaelAlanHunt) reported
from
Gloucestershire, England
It must be getting closer to Christmas @virginmedia the scam billing problem emails claiming to be from you are increasing. All reported to the national cybercrime team
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Virgin Media engineer so say repairs neighbours phone line, but connects me to their house phone and clears off ,useless. Now up to 4hr wait time for Virgin help team to get call back ,for something that was ok before. PS my phones not working . #Virginmedia @virginmedia
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Dom the property finance chap
(@DomSheahan) reported
from
Cheltenham, England
@virginmedia Reason? You're service is rubbish. Could cancel nd argue breach of contract, but can't be bothered with you chasing me....oh well, a few months to go until my contract is over, tick tock.. you're no longer my only broadband option, just hope others see this nd think twice! @Ofcom
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Richard Goddard
(@BlueMoonMod) reported
from
Brockworth, England
Please can you tell me how to I claim for lost of one weeks telephone service which has not been automatically reflected in my current VM Bill @virginmedia
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booksbythewoods
(@booksbythewoods) reported
from
Cheltenham, England
@virginmedia It says there's an issue with TV but broadband is fine, but our issue is with our broadband. I've rebooted the rooter again and no change
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Ray
(@RayWebpro04) reported
from
Gloucestershire, England
@virginmedia awful customer service for Virgin Mobile account holders, only online messaging and no one to talk too. And they don’t read the text, just keep palming you off!
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The Mayflower
(@chunfkong) reported
from
Cheltenham, England
@virginmedia is there a problem in GL51 area, our WiFi & landline are totally down!
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booksbythewoods
(@booksbythewoods) reported
from
Cheltenham, England
@virginmedia Morning, it's still not working I'm afraid. Same situation as yesterday
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N A T A L I E👼🏼
(@natsc0tt) reported
from
Cheltenham, England
Call me a Karen but lol imagine paying £80 a month to be getting 1mb of internet and you can barely contact them and when you do they hang up on you🥴 #virginmedia @virginmedia is a piece of utter **** and is a disgrace of a company😤
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia It’s now Thursday, I’ve waited as you said and no response from the text. No longer any response from you? At a loss, serious money handed over every month and zero service. #virgincomplaint
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Krystyna Wynn
(@KW_GuinnessH) reported
from
Gloucestershire, England
@virginmedia just been on hold to speak with someone for 1 hour 5 minutes and finally was getting through then “the other person has cleared” we have no WiFi since you upgraded me earlier, please help
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Ian Watson
(@WattsChelt) reported
from
Cheltenham, England
@virginmedia DC, I texted that message to them on Sunday as you requested, it’s now Wednesday. They have not responded. Do I have to stop paying to get some help? Please tell me what to do. #virgincomplaint
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Graham Fletcher
(@1grahamfletcher) reported
from
Cheltenham, England
@virginmedia can’t help on their text service, my thoughts This whole episode has been embarrassing for you and @virginmedia, as you haven't helped me at all, just made me feel worthless and frustrated, do @virginmedia really care??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Stenton.
(@Stento1867) reported
@virginmedia No its was terrible all the way through i want a refund
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Jason Lydford
(@jasonlydford) reported
@virginmedia come on virgin! My TiVo HD has gone. Been trying to get hold of “customer service” since Friday. Spending over an hour on hold 2 or 3 times a day. Website fault area sends me back to the same place. Absolute joke! Any deals available @SkyUK ???
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Gareth J
(@1979_gareth) reported
@virginmedia @jcassidy2 @virginmedia yes it was fixed in time for the main event, which didn't come on untill after 10.30.But the coverage started at 6 pm. Having the problem for four hours is not short lasting.
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Thomas smith
(@tomsmith231988) reported
@virginmedia @VasBlackwood A short lasting give it a rest you melts I want my money back it was terrible!
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Alps
(@Alpz2000) reported
@virginmedia Hi yes tried and ran all the tests many times can’t get anywhere over the phone, my signal drops of whilst working, other rooms barely any signal and slow speeds, it’s been a year since I’ve been trying to sort this! Not happy
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Adrian Carr
(@ady_carr) reported
@virginmedia Is that it? An apology? I paid for a service that I didn’t receive in full.
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Ben Threadgold
(@benthreadgold97) reported
@virginmedia Great, so the solution is sit on hold for another 3 hours and someone may or may not help...thanks
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Garry G
(@GazzaG09) reported
@virginmedia please help! I texted your help number at 6pm last night when the delivery did not arrive and no one has been in touch within your aim of 4 hours. I can see your replies to others about PPV that have been sent to you here hours after my tweet!
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Jack Baker Lewis
(@JackBakerLewis1) reported
@virginmedia I wouldn't call 2-3 hours a short-lasting issue. I paid £26 to watch the whole card. Extremely poor.
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DΛN
(@DCR_510) reported
@virginmedia It wasn't short lasting, it impacted every fight on the undercard. Whilst it may not have impacted standard definition that didn't help me as I had paid for HD. Shocking that you think it is acceptable having charged £26.