Virgin Media Outage Report in Burnham-on-Crouch, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burnham-on-Crouch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burnham-on-Crouch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burnham-on-Crouch, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burnham-on-Crouch, England
Latest outage, problems and issue reports in Burnham-on-Crouch and nearby locations:
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LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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Mark Pashby
(@MarkPashby) reported
from
Southend-on-Sea, England
@virginmedia i get it. Captalist country and therefore a fallacy to beleive we dont need you. You social media support responders are in jobs etc But really, VM broadband is a joke. Bring back telewest and the more personal service of old. #virginmediadown again
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Colin Nickless
(@NicklessColin) reported
from
Southend-on-Sea, England
@virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.
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Kelly Bingham
(@kelly_bingham2) reported
from
Southend-on-Sea, England
@virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again
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Keeley O'Flaherty
(@KeeleyOF101) reported
from
Thundersley, England
@virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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Kim Baker was Lovett
(@Kimlovett) reported
from
Southend-on-Sea, England
@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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lindsay wood
(@Dearnormajeane) reported
from
Southend-on-Sea, England
@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
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WeHateHills
(@WeHateHills) reported
from
South Woodham Ferrers, England
@ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia Hopefully the confirmation of the rude man losing his job.
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Samantha Doe
(@samanthadoe1) reported
from
Canvey Island, England
Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?
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Kelda🥤
(@keldaaa) reported
from
Canvey Island, England
@virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.
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Penny Rolfe
(@wonky61shaky) reported
from
Southend-on-Sea, England
@virginmedia When are you going to refund me for many days without a wifi signal
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@SpursKS @virginmedia What's the issue
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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espevenmar
(@espevenmar) reported
Hello again @virginmedia my mobile account has been cancelled without my request and I can't get in contact with you to restore it. Please help!
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Chris Jenkins
(@cvjenkins) reported
@virginmedia you are sending me somebody else's bill every month. I sent a reply by email but the mailbox isnt monitored. I cant DM you. I'm not a VM customer. How can I get you to stop??
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Aileen Ní Dhonnagáin 🥶
(@aileendonegan) reported
@virginmedia Hi, that number doesn't work on my mobile. Any other number I can use?
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Anu M
(@anu07m) reported
@virginmedia how do I claim back for all the days I’ve had poor internet?
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Swati Mukherjee
(@SwatiMu25885580) reported
@virginmedia honestly the WORST BROADBAND . Giving us trouble since last year... numerous customer service phones.... engineers CAN’T help. Everyday getting thrown out of crucial business meetings. WiFi just DISAPPEARS .Us trapped in contract...urge others NOT to get Virgin WiFi
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Any chance of the referendums?
(@TafftheVoice) reported
@DavidNeilUK @virginmedia Wait till you leave them and they never stop ringing you.
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Neill Jenkins
(@jenkinsems_co) reported
@virginmedia I’m not happy and about to cancel when sorted a new service. 2 days of internet on and off and a Tv service I’ve had a broken box for 4 weeks due to your lousy engineer turning it off when trying to fix 2nd box and never contacting me to sort it after I reported it to CS on Tel.
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Sam
(@Sam95596307) reported
@virginmedia after a week waiting for a technician, they come and change my modem router and leave without making sure it works. 8 hours later still no Internet, 1 hour on hold to customer support and no resolution. A day wasted as I can't work, will you pay my bills?
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S.
(@PxgbaBruno) reported
Virgin Media is literally the worst channel to watch football on I stg with the commentators butchering the names then the sound people turning up the stadium noise too loud so you can’t hear them and then the pundits are so random as well ffs
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Toby Dodge
(@ProfTobyDodge) reported
Is Virgin Media the absolute worst supplier of broadband in the UK? I have just been told by them that my broadband supply has been subject to a ‘fault’ for nine months, since 7 May 2000. This is their ‘explanation’ for terrible service.