Virgin Media Outage Report in South Woodham Ferrers, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Woodham Ferrers, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Woodham Ferrers and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near South Woodham Ferrers, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Canvey Island, Basildon, Chelmsford, Grays and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Wi-fi | |
| Canvey Island |
Internet | |
| Basildon |
Wi-fi | |
| Chelmsford |
Total Blackout | |
| Southend-on-Sea |
Wi-fi | |
| Chelmsford |
Internet |
Community Discussion
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Virgin Media Issues Reports Near South Woodham Ferrers, England
Latest outage, problems and issue reports in South Woodham Ferrers and nearby locations:
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia
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VenusEnvi
(@VenusEnvi) reported
from
Grays, England
@virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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chris cox
(@coxychris) reported
from
Southend-on-Sea, England
@virginmedia why are no one answering your lines all I wanna do is cancel my package
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MrChips
(@MrChips2000) reported
from
Grays, England
@virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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Rachel Romain
(@RERomain) reported
from
Chelmsford, England
@virginmedia It has been almost 30 years since he was a new customer... 🙃
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jay180
(@jay18015) reported
@virginmedia yeah ive restarted few times also just reinstalled again for refresh sets up fine go to connect auto & just same issue
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PACYBOI
(@PACYBOI1) reported
@virginmedia Yes they never help with anything
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D. Allan
(@themightygers72) reported
@virginmedia Like the previous reply. I CANNOT GET THROUGH TO CUSTOMER SERVICE! I have tried all morning!
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Granitebeard Thundercock
(@Granite_Beard) reported
@virginmedia Hi - can you help me with how to make a complaint without calling customer services (I can’t be on hold for 1 hour plus at the moment)? Thanks
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Tom Quante
(@TomQuante) reported
@virginmedia I want a to make a formal complaint against you please. And a wifi extender hub...or I am out
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia What’s the point they seem unable to help and disconnected the call twice! Absolutely hopeless service
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James T. Burke
(@Doublebucket1) reported
@virginmedia Sorry thought I had replied. It’s the landline still not working and the internet is worse than before his visit.
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John Hoggard
(@DaddyHoggy) reported
@woolhatwoman @virginmedia VM has, sadly, had another massive national outage (yesterday) and this seems to be the fallout from this. I'm glad I'm not lecturing this week...
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Forget it. Totally useless all round. Absolutely the worst customer service I’ve ever experienced. What’s the point having a social media team?!
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Dawn
(@DawnSunrise1) reported
@virginmedia Our equipment is all fully wired and we have troubleshooted all our physical connections which are fine. Still no signal getting through