Virgin Media Outage Report in South Woodham Ferrers, Essex, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Woodham Ferrers, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Woodham Ferrers and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 17: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near South Woodham Ferrers, Essex, England
The most recent Virgin Media outage reports came from the following cities: Grays, Southend-on-Sea, Chelmsford, Basildon and Billericay.
| City | Problem Type | Report Time |
|---|---|---|
 Grays |
||
| Southend-on-Sea |
TV | |
| Southend-on-Sea |
TV | |
| Chelmsford |
TV | |
| Southend-on-Sea |
TV | |
| Chelmsford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Woodham Ferrers, England
Latest outage, problems and issue reports in South Woodham Ferrers and nearby locations:
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia They haven’t got through to anyone to cancel it yet?
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
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Rachel Romain
(@RERomain) reported
from
Chelmsford, England
@virginmedia It has been almost 30 years since he was a new customer... 🙃
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange
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Matt Frow
(@Matty411) reported
from
Corringham, England
@virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.
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rachel Wheelhouse 🇺🇦
(@RWheelhouse1) reported
from
Chelmsford, England
@virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie Taylor
(@ChasTaylor) reported
Anyone else having problems with Virgin Media in D8?
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Ahilan A
(@ahi_11) reported
Paying premium for 1GB fibre but once again intermittent and now no Internet for last 18 hours since their planned work a week ago. Est fix 30th Aug! What am I supposed to do for work @virginmedia! No backup or compensation for cust not acceptable. Switching once contract is up.
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Kevin Harmon
(@kharmon67) reported
@virginmedia customer service is something else. Phoned me to try and cancel our engineer visit because they have done some checks and all is fine apparently. When I asked them what they have fixed to stop video calls cutting off or games lagging, he just hung up
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Miguel
(@MaikM00) reported
@virginmedia What is the issue and why is it taking 4 days to fix? 2 days into the outage and no official communication or explanation
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Cllr Shelly Herterich Quinn
(@CllrShellyHQ) reported
@virginmedia I’m in the States right now. Cannot use my broadband though I’ve paid. No one working on Sunday on call centre it seems. Terrible service.
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sam
(@sasouthall6) reported
@virginmedia please sort your ******* awful internet out please 👍🏻
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Dancin' French Danson
(@CocoPhilips) reported
@virginmedia @HarlysCorner @VirginMediaIE I think questions need to be asked of VirginIE why they didn't respond to Harly or anyone else in 2 hours of an internet blackout.
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Alex79, OK?
(@Alex79uk) reported
@PMurphy1978 Don't have any advice sorry, but I do have sympathy. Our Virgin Media hub is absolute garbage. Goes down at least 2-3 times a week, constantly have to restart it, and we lose internet on a regular basis.
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Ian
(@ILHughes_) reported
@virginmedia Been on and off all day. None of these jssues have been noted in the service checker - which isn't unusual. Sure it'll all be sorted out before the consecutive 48 hour outage that qualifies me for compensation is up. Really useless. End of my contract can't come soon enough
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Helen Cooke
(@HelenCo53499263) reported
@virginmedia Thanks for being so incompetent with your customer service that my brother has now spent over 6 hours on the phone in the past day trying to sort out your lies. He currently is over 40 minutes into a phone call having been passed between 8 different agents…