Virgin Media Outage Report in Burley, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burley, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Bournemouth, Southampton, Poole and Christchurch.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
TV | |
| Southampton |
Internet | |
| Bournemouth |
Internet | |
| Southampton |
Internet | |
| Bournemouth |
Wi-fi | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burley, England
Latest outage, problems and issue reports in Burley and nearby locations:
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Katharine Zoe Ruth
(@Graelwyn) reported
from
Southampton, England
Great time to lose Internet when totally isolated and needing social contact. Thanks Virgin Media. Time to change after 8 years of custom and price hikes and shoddier service since.
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Clare Old
(@enkeli85) reported
from
Southampton, England
@virginmedia Problem with Internet in SO15 again
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Rahim™ 🇲🇦🇬🇧
(@rahim94) reported
from
Southampton, England
@defonotz @virginmedia Nah, usually I very rarely have issues with virgin, they're usually pretty good but today they're really struggling with an outage
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Rahim™ 🇲🇦🇬🇧
(@rahim94) reported
from
Southampton, England
@CharrMaxwell @virginmedia Ahh O2... fair enough. Every network is patchy in places tbh
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Josuke Higashikata
(@_euanito) reported
from
Southampton, England
@virginmedia wtf are you doing
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Poole, England
Interesting how @virginmedia can tweet messages on twitter but ignore messages from customers. Shows how bad their customer services are. Don’t blame Corona either.
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jason james
(@jasonjames056) reported
from
Poole, England
@virginmedia stellar job as always.....not, internet up n down like ****** draws on demand not working and no way of finding out wtf is going on, due to I international call centre!!!!!
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Katharine Zoe Ruth
(@Graelwyn) reported
from
Southampton, England
@TonyTTGriffiths @virginmedia @adrian1farrell There is pressure on all of them but sky hasn't gone down that I can see.
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Louise Busfield
(@no1toerag) reported
from
Bournemouth, England
How do I cancel @virginmedia if no one answers the phone or messages
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Ade McKenzie
(@AdeMcKenzie) reported
from
Southampton, England
@virginmedia Internet just crashed. Seems as tho your website has as well when I went to check service status. 🥺
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia you offer the most horrendous service ever! 3 call backs promised and not received one! My quick start pack was supposed to arrive yesterday but didn’t. No communication what so ever! Unbelievably bad I would definitely not recommend
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Stuart Jones
(@ithastheanswer) reported
from
Bournemouth, England
@virginmedia broadband service checker says everything is fine my our internet has been up and down all morning. Started having problems about midnight - been unable to finish a game of Fifa weekend league today - router appears to reboot or lose connection
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Steve Fall
(@steve_fall) reported
from
Poole, England
@virginmedia broadband down in BH12. My mobile reception is poor.. Any news on a fix. #WorkingFromHome
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Neil
(@gilly8049) reported
from
Bournemouth, England
@virginmedia It says there are no known issues. I've taken the white cable out and reconnected and rebooted and it makes no difference. Some sky sports channels are not working and just show error w02! This happens far too often!
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Elayne
(@elayne100360) reported
from
Bournemouth, England
@mmould_pooleNHS @virginmedia Hear hear, my ombudsman complaint is still ongoing, they do not tell the truth about what they have done & customer service non existent.
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Rahim™ 🇲🇦🇬🇧
(@rahim94) reported
from
Southampton, England
OH FOR GODS SAKE IT'S GONE DOWN AGAIN!! @virginmedia
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c
(@conordonlan) reported
from
Southampton, England
imagine your internet going down at 11pm on it, cba with virgin MEDIA
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Natalie Griffiths
(@Natalie05490147) reported
from
Bournemouth, England
@virginmedia I’m awaiting a call back from a manager to confirm from the new customer team that he can get a quick start pack out to me ASAP due to my unique circumstances. The manager John said he or a colleague would call me by Saturday. It’s now Thursday and I’ve heard nothing!
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Lifestyle Gardens Design & Build LTD
(@Gavin_Lifestyle) reported
from
Poole, England
@frankandreas3 @virginmedia Same down here mate. Took me ages to email you from the Mac tonight as WiFi kept dropping off. Off and on for over a week now!
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Katharine Zoe Ruth
(@Graelwyn) reported
from
Southampton, England
@BangPopcorn @virginmedia Yeah it is a hassle to change after so long but it has become so slow the last few years and these long outages and poor customer service are the last straw.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Mac
(@Jomacjomac) reported
@TraineeVicarMan @virginmedia Their online service checker (that I've accessed using my 4G data) suggests that I need to call an engineer.... but they come out... they fix the problem.... it breaks down again.... they come back out. It happens all too often 🙄
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Nick Anderson
(@nickoanderson88) reported
@virginmedia No I’ve sent you both a chat message and a complaint with clear instructions which you’ve ignored. I can’t arsed signing up to the forum just to send you a third message the same as the first two.
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PeteC
(@pierrederriere) reported
@virginmedia Okay. I rebooted and it’s still an issue. Please investigate.
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Dean
(@TraineeVicarMan) reported
@Jomacjomac @virginmedia Then the hardware is the problem it seems.
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donnyjoiner
(@wpsjoiner) reported
@virginmedia how do I get my internet fixed?no one answering phones no help anywhere I need an engineer ASAP
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Matt, Matt, Matt
(@mattmedland) reported
@virginmedia Virgin down in GU17 area. Any ideas?
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Bri Hammond
(@big1481b) reported
@virginmedia @samainsliemusic I couldn't agree more with Sam cut my internet off been waiting for a phone call since 12th December utter rubbish they can stick there broadband and I'm a new customer set up wrong internet package too utter crap virgin
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trixie
(@LongJayne) reported
@virginmedia Thankfully issue now reported
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Lewis Hou
(@fiddleBrain) reported
@virginmedia Hi Virgin Media & CPWH, my parents ordered two pay monthly Virgin Media sim cards via @CPWTweets back in October (11th) by mistake and promptly went into store to cancel both of them (we have copies of the disconnection confirmations). They are still being (1/2)
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Roger G
(@RogerG83019966) reported
@LozzaFox @virginmedia I did over 5 hours last week, still have a problem and got hung up on twice after waiting nearly 2 hours!!