Virgin Media Outage Report in Ammanford, Carmarthenshire, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ammanford, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ammanford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ammanford, Carmarthenshire, Wales
The most recent Virgin Media outage reports came from the following cities: Swansea, Llanelli and Neath.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Phone | |
| Llanelli |
||
| Neath |
Phone | |
| Neath |
Phone | |
| Swansea |
Internet | |
| Swansea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ammanford, Wales
Latest outage, problems and issue reports in Ammanford and nearby locations:
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia still trying to sort broadband.Was promised a booster, no show.Calling to report a fault.Disconnected calls Again. Taking up hours of my time. customer service appalling. raising own complaint with offcom as you couldn’t be bothered to give me results of last one
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Andy Williams
(@scooterman79_1) reported
from
Swansea, Wales
@virginmedia Internet playing up yet again, absolutely shocking service..
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia I’ve detailed that I have been lied to and expressed strong dissatisfaction with your customer service and your reply is to check if there are any issues in my area? Like I said, I’ll await a manager to call (if that actually happens) and add this to the complaint. Really poor.
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia Yes, there is. I have outages every week and im trying to work from home. Everytime i call i get the same answer (theres nothing we can do) I asked to raise a complaint and i was told that agents arent allowed? Appalling service!!!!😡
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia No they have not. If they had done what they’ve advised they’d done, the complaint should be linked to my account? Surely?
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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Karen Thompson
(@fluffyblanki) reported
from
Llanelli, Wales
@virginmedia We have had nothing but problems with Virgin and their customer service is appalling. I’m disappointed with such poor service and feel aggrieved that we have to stay with them until the end of our contract! 😡
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Yeah I’ve done that and same issues
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia Problems are still@ongoing. Still unable to contact via phone to order a new router.
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia You’ve sent me a link to explain how I can raise an official complaint. One option is to give you a call? Something I have now tried on 3 separate occasions. Did you not read the thread? #Virginmedia
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Hey I’ve done everything on your website and still the same issues.
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Yes and says that the estimated fix time is 22:00 for all three!
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Elliot Griffiths
(@ELGriff28) reported
from
Swansea, Wales
@virginmedia by far the most awful company there is for customer service and Broadband!! Would not recommend anyone to join this company they dont want to help atall 😡
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alison davies
(@alibabie73) reported
from
Llanelli, Wales
@virginmedia Terrible CM service on phone. Ive no internet and the lady wasn’t able to assist and disconnected my call when I requested cancelling my contract. SHOCKING so called service.
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Kristian Turner
(@Kristian_Turner) reported
from
Swansea, Wales
@virginmedia Landline, Tivo and Broadband all down. What can I do?
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Nett 🏴
(@NettThom) reported
from
Neath, Wales
Customer service is an alien concept to @virginmedia
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𝗗𝗲𝘅 𝗙𝗶𝘁𝘇𝗴𝗲𝗿𝗮𝗹𝗱
(@Dex_Fitz) reported
from
Skewen, Wales
@virginmedia So you’re telling me that because 3 separate members of your staff have lied and not raised a complaint when I’ve asked, I now need to send you a letter? Are you joking? #VirginMedia
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia Absolutely awful considering the service provided by your company is terrible, I’m still waiting for a response to my complaint!
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Rachel George
(@George2Rachel) reported
from
Neath, Wales
@virginmedia thank you for keeping me on hold for the last 35 minutes then disconnecting me. I really didn’t have anything better to do on a Friday evening. Useless customer service continues
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Benjamin Woodcock
(@TheBenWoodcock) reported
from
Swansea, Wales
@virginmedia im getting really annoyed with your mobile service as I cannot receive any automated text messages (which makes 2FA for some stuff impossible). This is an ongoing issue. Also unable to get through to 150
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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williays
(@jjRobloxYT1) reported
@IhraAshton @virginmedia It also happen my account for 2month and I tried contacting support service but they always gave me a robot reply so i got in contact with @Recoverycenter6 on Twitter they were the one who got me back into my account they will help you with your account
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Richard Jackson
(@millerbod) reported
@virginmedia My web email went down at 10 a.m. mid working. Just reset password but nothing. Not accessing on mobile device either. Main account fine but my secondary account locked out.
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Lindsey Hyland Adams
(@HylandAdams) reported
@virginmedia spoke to a customer service advisor no *** has been ordered from last week and hung up on once again.
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Annie C 💙
(@gingerannie34) reported
@virginmedia It's not allowing me to sign in.
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Jacqui Gath
(@jacqui_gath) reported
@virginmedia One of my blueyonder email accounts is not working. Nothing has been delivered or sent since 04:30 on 28/10/2021 This has the potential to cause massive disruption for me, working from home. Can you tell me what is going on please.
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Alok Sharma
(@aloksharma308) reported
@virginmedia You should mention in the plan alomg with speed that virgin is only for wired connection and for wifi do other arrangements like buying wifi booster and all. Now i am thinking if your hub doesn’t support 30 cm wifi then how many wifi boosters i need to buy
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Nick Davenport
(@millwallnick80) reported
@virginmedia Upgrading to a sim only tariff as ee network mask outdated there words but they failed to tell me that would knock my phone insurance out and to wait till mask is fixed oh and to call @EE customer services but that ain't great they have issues today and tried that yesterday.
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Shop smart, shop S Mart(land)!
(@Mr_Picto) reported
Jesus @vmbusiness you suck, calling to cancel my contract, on hold for 10 mins outside of peak times, then transferred twice because the wrong number is on your website and I've had to give my details 3 times because your staff don't communicate, or take the details from your AA
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Nick Davenport
(@millwallnick80) reported
@virginmedia They said virgin were aware of the faults and I should upgrade my contract then I'd be using Vodafone nextwork instead but that defeats the issues and to call up virgin which I done I can't do much more and take much more to be honest
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💜💙Roopa Benstead💙💜
(@RoopaBenstead) reported
@virginmedia please get better staff on the customer service HELP line! Everyone relies on the internet! I can’t even heat my house with a new born baby and 70 year old father! The internet is down! Get this sorted out now!!