Virgin Media Outage Report in Woodbury, Devon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woodbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woodbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Woodbury, Devon, England
The most recent Virgin Media outage reports came from the following cities: Exeter.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
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| Exeter |
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| Exeter |
Internet | |
| Exeter |
Internet | |
| Exeter |
Phone | |
| Exeter |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woodbury, England
Latest outage, problems and issue reports in Woodbury and nearby locations:
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia I’m complaining about the difficulty & time taken to resolve an issue. Being on the helpline for over 2 hrs, being passed on numerous times, each time going thru security, each time explaining issue, people not calling back when promised, complaint not addressed. feel powerless.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Apologies if my tweets with Virgin Media have landed in your timeline this evening. They couldn’t DM me and all other avenues of complaint have failed.
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Amanda Leach
(@nuggyleach) reported
from
Exeter District, England
@Peter_Follett @virginmedia Try TalkTalk. I left a Virgin £80 per month 'Faster Fibre' TV + phone package in December. Connection always dropping..Had no problems with our internet since and now pay £35 capped for 24 mths! Plus their live chat is much quicker than trying to get hold of Virgin!
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humanenergy
(@humanenergy5) reported
from
Exeter District, England
@reece_dinsdale @virginmedia Yes up every three months now. Call responses have always been poor.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Full details re my complaint should be on your records (telephone & web chat). In short appalling customer service making it v difficult for me to resolve issues. I have also complained about your complaint handling. I’m fed up having to explain what my complaint is about.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia 8 weeks on since I REsubmitted a GDPR breach complaint after my first was closed for no reason, I have still heard nothing from @virginmedia ..... 😡
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Follow me and I will send you my account number by DM. Someone just needs to look at the call notes and text notes to determine my complaint. I’ve already used web chat.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@WhichUK Thread below a snapshot of my frustration with Virgin Media customer care & their complaint handling process.
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia Hi. Following up the comment above. I have heard nothing from the team. Your complaint handling process is broken.
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Newton Poppleford and Harpford, England
@virginmedia My second complaint was forwarded straight onto them and I never heard anything back. I will try and email them directly myself, thank you
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
@virginmedia It is hard to complain. I just want to send an email but cannot find how to do this. I do not want to speak to your call centre or use the live text - both routes have failed to respond to complaint. Only other method is to send in a physical letter.
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@timlong00 @virginmedia Ah right, all this copyright stuff is bonkers when you break it down, it the club didn’t exsist and play football there wouldn’t be any video - I await a call from their lawyers 🤓
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
Working from home is even more of a challenge when @virginmedia cuts in and out and is as slow as a snail! Gahhhhh
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Shona Clarke
(@ShonaClarke9) reported
from
Newton Abbot, England
Not happy with Virgin Media at the moment. No WiFi since Saturday. Tried calling and got nowhere as the call centre is closed. Don't need this during self isolation. Does anyone else have this problem. Not good enough Virgin Media.
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Matt Scott
(@mrmattscott82) reported
from
Exeter District, England
Hey it's not news! @virginmedia has been down more than on today and a fair bit the last few weeks too
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Em J Hamilton
(@EmmaOrca1971) reported
from
Exeter District, England
@virginmedia Issues with TV in EX4 area. Losing signal every few seconds. WiFi keeps going off, not good when working from home. And I get to pay over £110 a month for this!
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@craigw87 @virginmedia @WealdstoneFC Deffo slow isn’t it! 😮🤓
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Martin Elcoate
(@MElcoate) reported
from
Topsham, England
Dear @virginmedia, I rarely take to social media to complain however attempts to make a formal complaint via telephone “help”line & via online chat have failed. Your customer service is the worst I’ve ever experienced. Your complaint handling process is also broken. @WhichUK
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Kathy Tomlinson
(@kathytomlinson_) reported
from
Exeter District, England
@virginmedia Hello, it was a GDPR complaint after my address for my virgin media account was sent to a different account holder.
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Scott Palfrey
(@ScottPalfrey) reported
from
Exeter District, England
@PhilPpauk @virginmedia Seriously it’s been 24 hours of terrible service now 😭 you’d think they would have decent infrastructure from the billions they make each year
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ɾìçհ 🏴
(@tuhtut) reported
@virginmedia Could someone please follow up on my email response to my ongoing complaint C-24112296. It has not been resolved and needs urgent attention before any further money is taken illegitimately from my account.
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oblong
(@bazbazzler) reported
@virginmedia Im not frustrated I'm livid. 0900 today. Your checker says no issues and I've got a message blocking the football. Its like living in the stone age. I want data from you not lies. #virginmediagaslighting
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Joanne Nolan
(@joanneweave) reported
@virginmedia I recently received a new sim. I am struggling to keep my number as advised on your website as transferring from 48 network. Cannot get to speak to anyone. Think the issue is 48 bill pay account number?? Please advise.
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Lodge Cafe
(@LodgeCafe1) reported
Having been vocal on here about @Virginmedia's atrocious and indifferent attitude towards its customers and lack of service, I have been approached to build/support a media campaign to expose VM's behaviour - local and national media are interested! @rob__orr @KatyLiddellO2
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Max🏴🐢
(@maxlufc5) reported
HATE watching on iPlayer but my virgin media box is broken in my bedroom 🫤
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Donella Hignett
(@DonellaHignett) reported
@virginmedia It’s already been reported, so an issue has already been raised. It seems loads of your customers are having the same issue! If it’s not fixed asap then I’ll be expecting a £10.99 refund each month on my bill and I’ll pay for Netflix myself.
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Sarah Chadwick 💙
(@SarahChadwick4) reported
Is there anyway of getting these Internet problems sorted @virginmedia we have had nothing but problems with intermittent connection since we joined you a few months ago. had an engineer out and he did some things with the hub and it was OK for a few weeks then dropping again!
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ع غ
(@IbnA7mad_) reported
Ever since ive moved houses @virginmedia has been terrible.
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Mel Scrutton
(@MelScrutton) reported
@virginmedia How can I book an engineer visit through this route? It looks like a help forum which isn't what I need, I need an engineer to actually turn up unlike the previous 2 times we've tried this?
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Donella Hignett
(@DonellaHignett) reported
@virginmedia No I don’t think it is. I still need to redeem the 02 extra to give us 6mnths free Disney plus, but guess I won’t be able to add it to the virgin box then. Any idea what the issue with Netflix is?