Virgin Media Outage Report in Ivychurch, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ivychurch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ivychurch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ivychurch, Kent, England
The most recent Virgin Media outage reports came from the following cities: Folkestone and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Folkestone |
TV | |
| Folkestone |
Internet | |
| Folkestone |
Internet | |
| Folkestone |
TV | |
| Folkestone |
||
| Ashford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ivychurch, England
Latest outage, problems and issue reports in Ivychurch and nearby locations:
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Oggy The Ghost
(@OggyGhost) reported
from
Camber, England
@virginmedia @BitBuzzOnline right NOT HAPPY I am a virgin media customer & I can’t use the WiFi by bitbuzz anywhere without paying or having freetime I thought if it was a network by virgin I could use it without restrictions free if I also downloaded the profile but no
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John Cooper
(@JohnCservices) reported
from
Ashford, England
@virginmedia I have an ongoing problem with my WiFi it drops out regularly. This week alone 55 times. I have been on the phone for over an hour trying to get to an engineer that doesn’t have to follow a routine script. I super frustrated. How do I get back to a reliable WiFi
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KarenKessack RN SCPHN (SN)
(@KKessack) reported
from
Kennington, England
@virginmedia Well it's November, my install was due in August. There is a big hole at the side of my house. The fence panels you put round it have blown all over the place. Come and fix the hole, make good my garden, & let's move on. I give up, will stick with #sky #Disgraceful
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Mark (Ops) Horton
(@opshorton1) reported
from
Ashford, England
@virginmedia I don’t appreciate being put on hold for 40 minutes being charged for my call, then just cut off with no explanation! Your service over the past few months has been terrible, having to reboot WiFi every day to get internet & my bill has yet again gone up! 😡
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Bought an Amazon Fire Stick so we can access @disneyplus (@virginmedia doesn't have it as an app choice). Got D+ so I can force @SirParker77 to watch Hamilton & Star Wars. Never thought I would dig the IoT element, but it is groovy to press a button and ask Alexia to play tunes.
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia my son has been trying to talk to someone about cancelling for days but keeps getting fobbed off by your customer service team. You gave him an installation date & failed to turn up or ring him back. Terrible service
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A Friend
(@a60153079) reported
from
Ashford, England
@virginmedia I keep getting calls offering me the world if only I pay 10 more each month. I keep explaining I need to reduce my bill not increase it!! Now I get a call at least once a month. Always the same " we want to review your current service..."
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That Pete.. शांति
(@petesewell) reported
from
Ashford, England
@virginmedia I've spoken to people on numerous occasions when I've had problems with my service and when my direct debits change on a monthly basis. I've had enough of apologies with no action and no resolution.. paying £80 for a service I can get better and cheaper elsewhere is a no brainer.
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Craig Ryan
(@CraigRyan1986) reported
from
Ashford, England
@virginmedia I used to think using your broadband service was really good but to hear my mother in law has had no broadband for a month and it still isn’t sorted when they said it would be by 2pm today,I won’t be recommending you anymore #virginmedia #nobroadband #NeverAgain
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Ben clifton
(@teaboy279) reported
from
Ashford, England
@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.
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Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia A new installation. He just wants to cancel
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Joao Paulo Ferreira
(@JoaoJpfx1) reported
from
Hawkinge, England
@virginmedia @ComedyCentralUK This debauchery is okay it’s not a problem but pit girls are no good. There really is a double standard with the media elites
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Oggy The Ghost
(@OggyGhost) reported
from
Camber, England
Come on guys sort it out I should be able to get online without restrictions if I’m a virgin media customer
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Craig Brisley CTC
(@CtcCraig) reported
from
Ashford, England
@GolfGeek6 same with @virginmedia its on my list for weekend to try and contact them , I suspect in middle of night to stand any chance of getting through to either cancel or get £ help from them , only company not contacted me to date with a gesture .........says alot.
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ivooooooo
(@RhysIverson) reported
from
Folkestone, England
Never using @virginmedia for mobile network again, constantly down and never get updated about it, absolute **** 🙄🙄
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Gary Steven Walker
(@garywalk3r) reported
from
Folkestone, England
@virginmedia I'll be cancelling my contract before the the new year! Been with you for many years now! And your customer service and services are getting poor snd there is no loyalty.
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John Bennett
(@chinashouse) reported
from
Ashford, England
@virginmedia Not being rude but I have explained it more than once to various people at Virgin media, who really can't come up with a solution and I feel that they're not really interested in doing so either, I feel as if I'm just another customer who is just not getting what I'm paying for😩
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Nicole Thomas Wyeth
(@TommyPinkles) reported
from
Folkestone, England
Damn. We have @virginmedia which doesn't have @disneyplus as an app. I signed up for it anyway as our DVD has a browser but no go. Think it is time to buy an Apple TV. #nohamiltonforme
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Stephen James
(@StephenJamesGBR) reported
from
Folkestone, England
@virginmedia Hub 3.0. Even within 3metres (with line of sight) speeds are poor. This is a recent problem (within last month) - haven’t had problems previously with signal.
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James Gregory
(@james_gregory88) reported
from
Folkestone, England
@kimmylou23 @alexjgriffin23 @virginmedia Horrific service. Exactly why I left @virginmedia - I’ve never had an issue with @bt_uk !!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny B
(@JennyB_) reported
@virginmedia a new customer here your customer service is shocking. Online chat ended without being resolved and 20 mins hold on phone and cutoff. I am in cooling off period time to leave?
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brett
(@bretthud87) reported
@bigmaester @virginmedia Mines been bad since I renewed. First 12months no problems. Since I signed a new contract it goes down at least once a day
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Paul Tozer
(@PaulinhoTozerio) reported
@virginmedia To cancel. Quite simple but you’ve actually taken more money this month than last. Each time he’s called he’s recvd an email saying thanks for upgrading your package
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Steven Wilson
(@swilsonnews) reported
@virginmedia Our hub was showing a green light to indicate it wasn't online. So all our services, which use the WiFi supplied by the hub, were down. TV, computers, mobile phone internet.
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El León 🦁
(@Joethelion79) reported
@virginmedia Hi, thanks for replying. Yes I have done and have ran a test. No says "no issues" but my whole street lost connection at the same time. Please let me know cause and fix date along with compensation package for loss of service. Thanks
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Josh Davies
(@atjoshdavies) reported
@julierone61 @virginmedia Broadband at a discounted rate even though I told her god knows how many times that I just wanted to cancel. -2/2
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Josh Davies
(@atjoshdavies) reported
@julierone61 @virginmedia I eventually got through to the “cancellation team” who was actually a sales assistant and tried to sell me virgin broadband on a discount. When I told her 4 times I want to cancel, she passed me onto someone else, who tried a further 5 times to sell me -1/2
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Paul Tozer
(@PaulinhoTozerio) reported
@virginmedia Yes of course he has. He’s been told twice that his cancellation has been actioned. I’ve logged into his account today (with his permission) and I can see rather than being cancelled his package has increased and been renewed from the date he’s asked to cancel
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Jimmy Watt
(@Jimwatt82) reported
@virginmedia No it’s ok ... having heard numerous versions of the issue been told everything from it’s an area fault, to major issue showing with the hardware and an engineer being booked for that to be cancelled via text, to call again tonight and get it sorted in seconds ... amazingly
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Manic_EF
(@Manic_EF) reported
@RockingScot @virginmedia Damn that’s grim I get those same issues every now and then from them unfortunately