Virgin Media Outage Report in Bracebridge Heath, Lincolnshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bracebridge Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bracebridge Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Bracebridge Heath, Lincolnshire, England
The most recent Virgin Media outage reports came from the following cities: Lincoln and Newark on Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Total Blackout | |
| Lincoln |
TV | |
| Newark on Trent |
TV | |
| Lincoln |
Wi-fi | |
| Lincoln |
Internet | |
| Lincoln |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bracebridge Heath, England
Latest outage, problems and issue reports in Bracebridge Heath and nearby locations:
-
Ben Dentith 🔰
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia There was a fault that had an estimated fix of Tuesday at 18.00. We have had complete loss of connection like we had done before but now it’s intermittent and keeps dropping out. Issues since Sunday now, the fact we are on Friday is something of a joke.
-
Hayley Toyne
(@Baybury) reported
from
Branston, England
So frustrated with @virginmedia service tonight, been on phone for over 40 minutes, broadband speed of 15 mbps not the 200 we upgraded too!!!!! And no getting the customer service rep to understand we have been complaining since Friday. #poorcustomerservice #hellosky
-
Richard Fox
(@richardfox92) reported
from
Carlton on Trent, England
@virginmedia so still waiting for my return call about escalating a billing dispute, that was started Tuesday. Very poor service once again, and to be told in the call you can send an engineer to see if its crossed wires at a one off charge of £90 that's taking the ****.
-
Sophie
(@Soph115) reported
from
Bracebridge Heath, England
@virginmedia We took the new deal online which included a television for being a new customer. Therefore, we got a second box fitted & 4 months later, still NO TV. For the first month, the box didn’t work properly & we were promised a discount of our monthly bill & that didn’t happen either.
-
Richard Fox
(@richardfox92) reported
from
Carlton on Trent, England
@SkyUK was thinking of leaving @virginmedia but you broadband speed is way to slow even though BT say they can give 300 MB with ultra fast fibre. Now thinking doing a split tv with sky bb with vm. 😭
-
Ben Dentith
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia Hi, as mentioned I have already tried these steps and I still do not have any internet access. Everything was ok until there appeared to be work being done on the box on our street last night. Been v poor and now not working ever since.
-
Ben Dentith 🔰
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia Given that I can access the internet through the TiVo box I’d think the wired connection is ok. This is happening frequently now and there is never an issue shown on the status page but is often an issue when I run the troubleshoot. I’m increasingly fed up with the service.
-
Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia It’s an issue with the broadband, kept getting passed back and forth between departments until eventually one of the colleagues dropped the call. I managed to get a manager on the phone in the end but it took way too long for what the problem actually was.
-
Hayley Toyne
(@Baybury) reported
from
Branston, England
@virginmedia No thanks, I’m done. Literally spent hours on the phone to your customer services and I’ve had enough.
-
🔱ayne
(@castiger14) reported
from
Lincoln District, England
So @virginmedia are doing a discounted deal plus £100 credit for ex service people who have the DDS card , very good of them if they didn’t tell me that it can only be done online!! So if you’ve served your country and decide to call them on the phone , tough! @discounts_mod
-
Ben Dentith
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia broadband seems to be down in NG4, Nottingham.
-
Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia The issue hasn’t been resolved yet but they’re attempting to, I have to wait and see what it’s going to be like over the next couple of days
-
Ben Dentith 🔰
(@BenDentith0690) reported
from
Carlton on Trent, England
@bucklandmatthew @virginmedia It’s really poor, I feel like you just spend most of your time going around in circles with them. Status page will say no issue, troubleshoot page says issue and to turn everything off. You do so and it still doesn’t work and you get the same message from the TS again.
-
David A Slack
(@cannabicyclol) reported
from
Carlton on Trent, England
Why @virginmedia does your service status say broadband in NG5 is fine when it clearly is not (again!) - as confirmed by your offshore support team.
-
🌜 B E K A 🌛
(@itsbeka91) reported
from
Boultham, England
@virginmedia Internet is ******* shocking. Every week we have connection issues and never any refunds for payment. Absolute joke. Will be swiftly looking for a new provider
-
Szymon
(@szymon__j) reported
from
Balderton, England
@virginmedia After speaking to numerous of your Tech representatives, it appears that none of them know what they’re doing :) I am sorry to say but the customer service is poor.
-
joanne clinton
(@jojoclinton) reported
from
Lincoln District, England
@virginmedia Your missing the point-I’m no longer a customer I want my emails back and account closed. Cyber Crime are involved and this is ridiculous #shameonyou @virginmedia @BBCWatchdog #blackmail
-
Ben Dentith
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia The only solution you provide is to miss precisely what I pay you for, so you can get it fixed in time for me to watch in the main, what I don’t want to watch. You have no solutions beyond telling your customers to suck it up whilst you hoard extortionate subscription fees.
-
Ben Dentith 🔰
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia No, I’m on the super hub 2ac. I have got no wired connections and so am not/cannot check them. The box is working fine as is the internet through the box so I assume the problem is just with the WiFi.
-
Jay
(@jaynlaura) reported
from
Lincoln District, England
@virginmedia 1 hour on the phone with your technician making out it was a fault my end thanks for the worst customer service experience yet. The only thing that keeps me with your service is that no one else offers 350+ meg
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
CarlaCarllyn
(@CarlaCarllyn) reported
Trying to contact Virgin Mobile without ringing them - is it even possible? I’ve searched high and low for an email address or web chat but doesn’t seem to be possible. @virginmedia can you help? Please!
-
Kerry Moyles
(@kerrymoyles) reported
@virginmedia No, it always follow a wider issue in the area. Virgin say the issue is resolved but we then have patchy service for around a week afterwards.
-
Paul Bunyan
(@Mr_P_Bunyan1982) reported
@virginmedia It said there wasn’t any so I followed the troubleshooting steps. It took me to the part where it said I needed a technician so I booked one, now I’ve had a message saying you’ve cancelled the booking as it’s an area problem but your website still says there’s no issues.
-
ChrisWoodsy
(@chrisspurs96) reported
@virginmedia New customer. Supposed to be installed on 27th Feb but couldn’t due to cable-sorted within 24 hours, but now a massive wait to come back and install internet and TV. Not great really!!!
-
P33TE W
(@p33tew) reported
@virginmedia For 3 to 5 days this has been occurring, slow Internet speeds and router rebooting. Nothing was on the page until today. I received no text updates since I registered the issue and their is no estimated day of fix. The service is pretty shocking considering its very good.
-
Robin
(@Blinkfan180) reported
@virginmedia Yeah funnily enough checking service status lies and says all is fine. That needs updating. I have to ring to get an automated message saying its down. With no further details. Then I have to run through hoops to get to speak to someone to say it may come back on the 6th!!!
-
Laura Vickers-Green 📺 TV writer/author She/Her
(@LaRainbow) reported
@virginmedia Yes, there's a service outage unfortunately! Been checking that page since yesterday. Still no WIFI or mobile data left. 😬 It's been 19 hours now and says it might take until 4.30 today to fix.
-
Robotnik
(@robotnikhottake) reported
@virginmedia Why advertise a program that most of the country can’t view with your services that are down lol
-
Robin
(@Blinkfan180) reported
@robotnikhottake @virginmedia Wow. **** this, il be ringing them back up in a minute then. I'm needing it to work again today. So that's more money having to be spent on mobile data.
-
Robin
(@Blinkfan180) reported
@virginmedia Yet no explanation of the issues. You realise the cost of your broadband? For it to not work for such a long period?? You know many of us have work to do. On top of paying your contract, having to pay to purchase data bundles for my phone to get Internet. It's shocking.