Virgin Media Outage Report in Bretton, Peterborough, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bretton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bretton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 28: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Bretton, Peterborough, England
The most recent Virgin Media outage reports came from the following cities: Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
Internet | |
| Peterborough |
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| Peterborough |
Internet | |
| Peterborough |
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| Peterborough |
TV | |
| Peterborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bretton, England
Latest outage, problems and issue reports in Bretton and nearby locations:
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Richard Moses
(@Richardjmoses) reported
from
Peterborough, England
@virginmedia They haven’t tried to call on over two months now. When in you tell me they will call them never do. I think I will need to go to the ombudsman as this had been ridiculous
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graham palmer
(@docgpalmer) reported
from
Peterborough, England
@virginmedia And do I need to call again, explain to one agent who then doesn’t get it & I get transferred elsewhere. Happy for UK customer services representative to call anytime. I draw the line on being passed from one person to another and starting all over again. You guys are exhausting
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Adrian Caswell
(@CaswellAdrian) reported
from
Peterborough, England
@virginmedia have hit another low after the last price hike. No internet, TV or phone since at least 3pm and poor help over the phone. Repair deadline has passed. Time for a change.
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katie lou
(@katiema47326537) reported
from
Whittlesey, England
No WiFi , can’t send you technician out till between 8-12 tomorrow and customer service staff out you in silent hold for 10minuets !! thanks again @virginmedia for awful service !
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Matt Worsdall
(@mattworsdall35) reported
from
Eye, England
@virginmedia very poor customer service, now been on hold 30 mins. Rang up to cancel my services this is one of the reasons why. Shouldnt have let cancelations put me through to customer relations to see if they can do a deal! Piss poor Virgin Media
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Paul Allen
(@PaulAllen007) reported
from
Whittlesey, England
@StephenMilnes @virginmedia @MartinSLewis @MoneyTelegraph @Ofcom Good luck !! They did exactly the same to me £40 ... ofcom were a waste of time . Never ever use @virginmedia for anything. They are an awful company. Use @ThreeUK who are ace .
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Kirsty Wright
(@LOLRoadhouse) reported
from
Peterborough, England
@virginmedia Thanks guys. The complaint relates to my broadband. But it’s mostly about the service we’ve received from both the customer service team and the complaints team.
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Sam Pell
(@PellSam) reported
from
Peterborough, England
Thanks @virginmedia just spent my lunch break on hold and did not get through. A whole 44 minutes. This is the second time I’ve tried. I understand you don’t want customers to leave but how can I cancel if you don’t answer the call.
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Rin Evans
(@rin_evans) reported
from
Peterborough, England
@virginmedia considering how much money we pay you having a descent WiFi connection would be a real nice ******* start, since Christmas your service has been really ******* shit
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cathy
(@TrueloveCathy) reported
from
Peterborough, England
@simonrim @virginmedia Cannot get through to customer services with waiting times over 1 hour. In response to a recent tweet complaining about this they directed me to ring customer services to discuss further 🤣🙄
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Terry Harris
(@NwsPhotographer) reported
from
Peterborough, England
@virginmedia please change your website back to reflect that the service is still down after 2 days in the PE2 area. I'm on 300+ and getting 28...
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Simon Worsfold
(@simonworsfold78) reported
from
Peterborough, England
@virginmedia 47 mins waiting for u to pick up the phone for customer services is just beyond a joke. Pull your finger out !
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Smeds
(@paul_smedley) reported
from
Peterborough, England
@virginmedia No reported issues now or last night, happening two or three times a day at the moment
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Andrew palmer
(@palmer606) reported
from
Peterborough, England
@virginmedia Wanted to change my package and remove movies/sports as getting expensive but thinking may just cancel and go back to sky
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cathy
(@TrueloveCathy) reported
from
Peterborough, England
@virginmedia Please advise the best time to contact customer services!! Have been trying for days and on hold constantly
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Bernard Randall
(@bfrposh) reported
from
Whittlesey, England
@virginmedia I'll be invoicing you for the data I'm having to use while my connection is lost. My router (Hub 3) just cut out at 12:50 for no apparent reason and resetting hasn't worked at all. I need this to work.
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Nathan Pinnock
(@NathanPinnock) reported
from
Peterborough, England
@virginmedia I’ve just spent an hour on the phone for someone to tell me they can respond to a formal complaint in 5-7 working days. Customer service
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Simon & Lisa
(@ReevesFamAdvs) reported
from
Bretton, England
Grrr @virginmedia has been down for nearly 24 hrs, cant through to customer services, not happy!!
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Jaleixo
(@JoelJAleixo) reported
from
Peterborough, England
@Roboteernat @virginmedia @ITV @BGT They will never assume they F@&£&@ up tonight ... I bet @SimonCowell is now screaming at someone ...
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Captain Suleiman
(@Sulcalibur) reported
from
Peterborough, England
@Armadilo69 @SkySports @virginmedia @SkyUK Mine is down too mate. Walking down the road yesterday looks like some clever chap has ploughed straight into the connection box down my street. 😩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Hurley ✈️
(@hurleyb0b) reported
@virginmedia I was a customer of yours for 12 years. I had the largest package you provide. I called to cancel as I needed to save money for a while. It took me three hours and you cut me off three times. I will need a provider again in a few months. I’ll let you decide what you want to do.
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Karen Hummm
(@Barreesta) reported
@LozzaFox @virginmedia Drop them as soon as you can. 3 hours is totally unacceptable. I got a brillaint Vodafone deal (router, etc)as we have their mobile contracts, after years of agony on (no)Talk(no)Talk. Vodafone customer loyalty recognised and Wifi speed perfect; no blips. One problem see Part 2
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dailynail
(@dailynail3) reported
Recently was sent a bill as I’d not returned my router.despite never receiving my return package.filed a complaint but not heard back. Sort it out @virginmedia
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Ross
(@CapRoscoe) reported
@virginmedia Yes, I live in a house with all bricked walls. No issues since install in November. But had issues teaching online today.
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Ste Chappell
(@SteChappell82) reported
@virginmedia what's the cost of high speed Internet.... 8 hours on the phone, 3 failed installs and endless dept transfers. Worst service I've ever had. My daughter must now go into school!!!
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.
(@FoggyStart) reported
@virginmedia hey! I booked an engineer visit earlier today, but I no longer need it. I’ve tried to cancel it on the website and by phone to no avail!
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Funmi
(@Daniella_doye) reported
@virginmedia Your WiFi is shocking, Am I expected to pay for this service? I can’t work from home
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RJM
(@RJM_1986) reported
@virginmedia why is there going to be a price increase on my package in march? My service hasn’t been upgraded or improved.
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Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia It says no known issues but there is one as it is exactly the same problem we have had for a week. We were promised it would be fixed by 09:00 today