Virgin Media Outage Report in Cheadle, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cheadle, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cheadle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cheadle, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent and Newcastle under Lyme.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Newcastle under Lyme |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cheadle, England
Latest outage, problems and issue reports in Cheadle and nearby locations:
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Marc Almond
(@marcalmond7) reported
from
Stoke-on-Trent, England
@TheHammer180 @virginmedia Best thing to do is give your 30 days notice to cancel and they will call you directly with an offer! Happened to me twice now!
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SBJ💙
(@SharonJukes) reported
from
Stoke-on-Trent, England
Two days have now passed and they have heard nothing. They have no phone or internet and Dad is 80. Please can someone contact me and I will provide further details by DM. This is poor service for what you class as a vulnerable age group. I have tried to call you #virginmedia
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Chris Walton
(@Ohrate_Tri) reported
from
Stoke-on-Trent, England
@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
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Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
@zebadee1985 @virginmedia Virgin Media, fastest speeds but slowest customer service. It’s a massive shame, it really lets them down.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Sorry doesn't fix the problem
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
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Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Is anyone answering your phones???!!!!!!. I've been hanging on for 35 minutes. Disgusting customer service.
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cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
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Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia Why cant someone just ring me so I can actually explain what the problem is. When I try and light in it does not recognize my mothers maiden name and I'm sure I have got that right so then I cant get any further
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jiggy jai
(@j1ggy_j) reported
@virginmedia @Ofcom @MartinSLewis virgin how long am I expected to wait? Considering this is ticket is from 18th Jan. I also believe I have figured out with the problem is as I am fed up of if not being able to communicate.
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Mrs ***** Cakes
(@MrsFannyCakes) reported
@virginmedia I just got a bill, then another &a late payment! I dealt with this on the phone back in Feb but they keep billing!The person told me I was ok to cancel DD! I haven’t used the service but I’m still being billed. Lady today said she would cancel bills but then cut me off!
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Dan Criscuolo
(@CriscuoloDan) reported
@virginmedia Hi - I’ve left my subscription with you but have been unable to let you collect my kit as I have been on holiday. I now seem to have a £40 charge for this. How can I cancel this charge, rebook the collection, and return your kit?
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Hannah Fearn
(@hannahfearn) reported
@virginmedia Broadband down across SE27 even though service status says it’s ok (I’ve checked with neighbours and we’re all struggling). Please can you update on likely length of outage
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Dominique Moore
(@DGNMoore) reported
@virginmedia Please help am worried about all these additional difficulties @WhichUK #youandyours
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Dani HeadCase
(@Dani_HeadCase) reported
@virginmedia I just want to speak to a human being who gives a crap over the phone, I have been trying since 10:30 to get help.
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☾ джиллиан ☆彡
(@lumenfIowers) reported
@virginmedia my internet consistently cuts out and then struggles to stay connected around this time everyday for the last 2 weeks, can you help please? I’m working from home so it’s not ideal
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Karl F
(@kazfla) reported
@virginmedia My Internet service is currently down due to local essential works. Will I be receiving a credit on my account for the time the service is unavailable?
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Dani HeadCase
(@Dani_HeadCase) reported
@virginmedia We pay extra for 24/7 support and we get NONE at all. 2 hours on a what’s app to be told to do the basic steps all over again is ridiculous. Then to be reduced to tears on the phone because your agents don’t care. The second time I called their “system froze”
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George Ivanov
(@george_i81) reported
@virginmedia After spending another 15 minutes on WhatsApp I've been advised to call the PIC team (?) for the cancellation of my order.... and the numbers 08000643823 or 08001831234 just hand up on me as soon as I select the option to cancel. This is really sad...