Virgin Media

Virgin Media Outage Report in Ashley Cross, Poole, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ashley Cross, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashley Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ashley Cross, Poole, England 03/17/2025 09:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ashley Cross, Poole, England

The most recent Virgin Media outage reports came from the following cities: Poole and Bournemouth.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoole Internet
United KingdomPoole Internet
United KingdomBournemouth Internet
United KingdomPoole Wi-fi
United KingdomPoole Internet
United KingdomBournemouth Internet

Community Discussion

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Virgin Media Issues Reports Near Ashley Cross, England

Latest outage, problems and issue reports in Ashley Cross and nearby locations:

  • spongedaddy67 Andrew Dear 💙 (@spongedaddy67) reported from Burton, England

    @virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…

  • tragic_velvet The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Virgin media are such garbage, average at best. Can't wait to bin them off.

  • MikeWalker2012 Mike Walker (@MikeWalker2012) reported from Poole, England

    Absolutely loath @virginmedia's over priced 360, and like their customer service, it's just rubbish, can't wait for @CityFibre to go online in our area so that I can trash VM, even if I have to take a hit when I cancel as locked into a contract at the mo, it'll be worth it!😡😠

  • ItzLauLau Laura (@ItzLauLau) reported from Hamworthy, England

    @bt_uk Absolutely love that virgin media has been out and clearly not fixed a problem but instead ruined our internet connection this morning! Thanks very much!!

  • wordsbypage Emma Page (@wordsbypage) reported from Bournemouth, England

    The Internet dropping out or down to next to nothing every 10 minutes since midday wouldn’t be an issue if I didn’t have a deadline. @virginmedia remind me why I am paying for the top package.

  • garyeatonafcb Gary Eaton (@garyeatonafcb) reported from Bournemouth, England

    @virginmedia Whatever maintenance you performed on Monday 8th in the BH8 area has made the previous issue 100x worse than it was before. Please sort this out. £50 a month for this is a joke.

  • TonyDukes1 Tony Dukes (@TonyDukes1) reported from Poole, England

    @virginmedia Down time again service just getting worse and worse

  • GordonFong 5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It starts to show the two fields for username and password by never completes the page load.

  • active_doug Care Bear (@active_doug) reported from Poole, England

    Virgin email been since 8am this morning. Spoke with a person they reset password still not able to login after 12 hours 😡. Not good enough Virgin Media

  • GordonFong 5G.ordon FONG (🍸🦐🦀🥋) (@GordonFong) reported from Bournemouth, England

    @virginmedia It’s not an outage, I can’t even get the admin page locally.

  • tragic_velvet The Ginger Bear (@tragic_velvet) reported from Bournemouth, England

    Called virgin media last week. Part 1 Me - I'd like to cancel please. VM - you can't, it can only be a minimum of 60 before your contract ends. Called back today (less than 60 days) Me - I'd like to cancel please VM - I can see another agent has already cancelled.

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia how can you hike prices for existing customers, offer deals for new customers but are unable to answer your own customer service lines? Better deals with BT, why should we pay your extortionate price for terrible service?

  • JackRansom4 Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia please can someone help? WFH and Wifi constantly dropping out (as per usual). Tried all the resets, still not working.

  • MikeWalker2012 Mike Walker (@MikeWalker2012) reported from Poole, England

    Just had to put a 2nd call into @virginmedia this afternoon to sort out the problem they caused from this mornings call to them, which was to attempt to sort out issues from a previous call to them 🤬 New TV aerial installed next week and once @CityFibre are running, VM are gone!

  • JackRansom4 Jack Ransom (@JackRansom4) reported from Burton, England

    @virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia How will we know when you have sorted out the mess at your end? Will you let me know or do I have to keep spending my money calling you listening to that awful out of tune hold music?

  • LaurenSTompkins Lauren Tompkins (@LaurenSTompkins) reported from Bournemouth, England

    Hey @virginmedia all of last night and now this morning my home broadband is not working. I’ve reset the router several times not made any difference.

  • active_doug Care Bear (@active_doug) reported from Poole, England

    @virginmedia Password has been reset by Virgin media. Still can not get to a login page

  • BelvoirCchurch Jeremy Clarke (@BelvoirCchurch) reported from Bournemouth, England

    @virginmedia ,is it worth trying to call customer service today, will anyone answer the call or is it more hours on hold before being cut off?

  • active_doug Care Bear (@active_doug) reported from Poole, England

    @virginmedia Unable to login on all devices

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Agent_Zig_Zag Agent Zig Zag 🟨🟥 🇵🇸 (@Agent_Zig_Zag) reported

    Older you get, the more you realise everything is a scam. Cancelled my contract with @virginmedia but they still took the full DD for the month. Will refund me pro-rata, but 35 days after disconnection date & by cheque! If I was 35 days late paying, they would cut my service off!

  • mand282 Amanda Connolly (@mand282) reported

    @virginmedia I'm having no luck with the phone number, online account or twitter so far so not sure how else I can contact the complai to team. 2 mo the. Over 20 messages or calls. Does this reflect Virgon customer service? Its shockingly bad.

  • WayneCartmell Wayne Cartmell (@WayneCartmell) reported

    Now to spend yet another 3 hours of my life on the phone to @virginmedia for the problem to be firstly unresolved , secondly to be told they would call me back …. Never happened . I have to say the WORST customer service I have ever encountered… and for the prices they charge !

  • valleycommando1 pponty (@valleycommando1) reported

    @virginmedia following speaking to virgin rep who gave me code. it was incorrect. down to one more chance.

  • jonnymcardle Jonny (@jonnymcardle) reported

    @virginmedia Hi, only an issue with TV in my area at the moment re: SD on demand. I've tried soft reboot and pinhole reset to no avail. I have a mesh router that I've hardwired to the Virgin router that I've hardwired my laptop to. I get faster speeds (1/2)

  • WarehouseTrader Warehouse Trader (@WarehouseTrader) reported

    @virginmedia @MsNewBrighton Ahh yes the service checker which can't be used because it won't load. Thanks Virgin.

  • katielingoyork Katie Thompson (@katielingoyork) reported

    @contentbythesea @virginmedia They are ******* awful. We have them too. ...we now have an office. 🤪

  • contentbythesea Ellen Kate Boyle | Content By The Sea (@contentbythesea) reported

    @camieee @virginmedia @Plusnet It's the worst! And now it seems VM is sending emails around about putting prices up for 2022. Madness.

  • Gammitin 𝔾𝕒𝕞𝕞𝕚𝕥𝕚𝕟 (@Gammitin) reported

    @virginmedia I know what the problem is I just need a power adaptor sending to me.

  • questionmarketa Markéta (@questionmarketa) reported

    @virginmedia meantime, however we still got an automated sms saying someone's coming to install it in January...? we had no issues with the connection here until yesterday..