Vodafone outages and service status in Salisbury, England

Problems in the last 24 hours in Salisbury, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Salisbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Salisbury, England

Latest outage, problems and issue reports in Salisbury and nearby locations:

• 
  Chris Edwin™ (@ChrisEdwin_1989) reported 15 minutes ago from Salisbury, England

  @VodafoneUK please could you support in tracking my order, I'm struggling with your online service. Thanks.

• 
  A Bee (@Pinotnoirgirl) reported 15 minutes ago from Redlynch, England

  @VodafoneUK when I signed up to Vodafone you promised me my bill would be £55.25 per month. You are charging me £65. Please can you add this to my complaint (which I’m still waiting for a response to). I’m still in my 14 day cooling off period and plan to cancel

• 
  kristian rhydderch (@icy1982) reported 20 minutes ago from Tidworth, England

  @VodafoneUK @smd1979 I am having the same problem with the app saying techinical technical difficulties

• 
  Tony Johnson (@JohnsSonTony) reported 30 minutes ago from Alderbury, England

  Then it rinses the battery by constantly searching for 4G. If I switch it to 2g/3g only in settings it holds that signal. Clearly something going on between my phone and the network but @VodafoneUK just keep giving me the same advice that doesn't work. (2/3).

• 
  Simon Ward Photography (@SimonWardPhoto) reported 37 minutes ago from Amesbury, England

  @GeorgeMonbiot @VodafoneUK I had the same issue very recently with BT regarding my Dad's mobile account, they kept using excuses for why there was a delay in closing his account after this death. Every other company I had to deal with (and there were many) dealt with the situation much better than BT.

• 
  vanessa loberternos (@vanssl) reported 44 minutes ago from Salisbury, England

  when I can’t make ANY calls and their customer advice is to call this and that number. THANKS FOR NOTHING. @VodafoneUK 🙄 #USELESS

• 
  Tony Johnson (@JohnsSonTony) reported 51 minutes ago from Alderbury, England

  Going old school by asking the Twittersphere for advice. Since switching to @VodafoneUK my Huawei doesn't hold a 4G signal. It was perfectly fine on @EE. I can be on 4G, take a call, the phone switches to 2/3G and never reconnects to 4G (1/3)

• 
  Tom Blanchard (@Tommyblanchard) reported 53 minutes ago from Salisbury, England

  @bryn_kelly @VodafoneUK I ****** them off years ago pal awful service

• 
  Talya (@h0ldyourcolour) reported 54 minutes ago from Netley Marsh, England

  @VodafoneUK I recently had a problem with my bill where £6.50 was added for no reason and i had to go through the process of trying to get hold of a human and explain it was incorrect. i was told it would be taken off in 24 hours. It hasn’t. I’m not paying for this!

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mdb4trumpet (@mdb4trumpet) reported 5 minutes ago

  @VodafoneUK if I could I would cancel my contract right now but I certainly will not be renewing it assisting illegal Immigration you can go to hell

• 
  This Brown Geek (@thisbrowngeek) reported 10 minutes ago

  @ZiaYusufUK Literally called everyone I know who is on @VodafoneUK and told them what’s happening - they ALL want to cancel. Get fcked @vodafone 🖕🏼

• 
  skarabrae (@skarabrae580129) reported 11 minutes ago

  @carlfhoward @TheRAC_UK Its annoying. Shout out to @VodafoneUK who didn't do this. When my intro deal was coming to an end they emailed me, not the other round, to offer the same deal again. Customer retained, cost to them probably pennies.

• 
  This Brown Geek (@thisbrowngeek) reported 14 minutes ago

  @Alexarmstrong Spread the word - CANCEL @VodafoneUK

• 
  Rogue One (@RogueOne18) reported 17 minutes ago

  @EricFor1173540 @dave43law They don’t they provide them to charities who support people who have been assessed & accepted into the Asylum System (mostly families). NOT illegal immigrants. I’m sure @VodafoneUK legal team will be taking a very serious look at these accusations.

• 
  StGeorge (@Needitsobadly) reported 18 minutes ago

  @MigrantTrackUK @ZiaYusufUK @VodafoneUK Not a customer and now most certainly never will be. Hit them where it hurts.

• 
  Simon Danczuk (@SimonDanczuk) reported 19 minutes ago

  Thinking about it, do @VodafoneUK make any money from the government issuing these emergency alerts?..

• 
  Mr Paul Newman (@MrPaulNewman) reported 25 minutes ago

  If I was a @VodafoneUK customer- I wouldn’t be as of today

• 
  Or Sassur (@Orsassur2) reported 27 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Gurj Sagoo (@judgeaknee) reported 28 minutes ago

  Why is it impossible to get in touch with one of your agents? Your web chat keeps crashing, you haven't confirmed an account number and it's impossible to cancel my broadband order! Can't someone please help? @VodafoneUK