Vodafone Outage in Lanark, Scotland

@VodafoneUK another 57min on with your agent and another agent saying "my bad my mistake" I've wasted so much time heading to a store to cancel it's worth the 50mile drive but I'm going to tweet the recorded calls #worst customer service

@VodafoneUK no response despite being told 24 hour turn around on Tuesday #awful customer service #awfulcustomerservice

@TechEm_ @VodafoneUK They could have but instead suggested @EE however they have yet to unlock my phone from their network, crafty buggers

@TechEm_ @VodafoneUK My phone is locked and they can’t unlock it so I can’t join another network. I need to wait 2-3 days....about the same time it will take to fully terminate my contract and open me up to another. Where’s the compensation? All you get is a sorry that fixes nothing.

@TechEm_ @VodafoneUK I waited 22 hours last DM....not worth the service tbh

@VodafoneUK The amount of time I spent today to get my online account updated and also promised something was fixed and it wasn’t just the inconvenience of service

@VodafoneUK 7 hours is a full working day I am cancelling my 3 contacts now don’t have time for poor customer service

@VodafoneUK Yeah please improve your customer service or lack off 7 hours I have spent today chatting and issue still not resolved

@VodafoneUK I would just like to say this company is an absolute disgrace. It has charge me £260 worth of data which was never used abroad. Horrific company to say the least.

@VodafoneUK been customer for over 10 years first time upgrading and lack of offers given... time to move networks. No customer loyalty

@NatWest_Help They were not helpful. Told me it was apples fault, spent 2hrs on the phone to Apple then lost the will to live. They have not resolved the issue each time I have contacted them. My partner also got the ombudsmen involved for that and other reasons. @VodafoneUK are useless

@VodafoneUK how many phone calls and webchats do I need to make to cancel insurance on devices not held, insurances not used, SIM cards never used and still you continue to charge me 😡😡😡

Hey @VodafoneUK - just for the record emojis 'emote' so you can tell the poor confused chap in your radio ad that they are 'emoting'. 🤣

@NatWest_Help The number is correct and I’ve tried at least 3 times. My service here is awful. Had it out with @VodafoneUK as they also send an activation code to access account. I can’t access that either for same reason, no codes come through!

I swear I have told this Vodafone customer advisor several times I just want my PAC number and leave @VodafoneUK. Well done for the offers but I want to leave what is so hard about that.

@bealster64 @VodafoneUK You are so salty. I’ve been with Vodafone since 2010 and never had any issues. I always getting a good prices and offers. I have Iphone 8 Plus and the IPad 2018. And I pay more or less like other people pay only for iphone X.

@VodafoneUK No I managed to sort my issue over the online chat, must say your customer service team is great at sorting issues out, it’s just the actual site which was slow to load anything. Anyway all is good as sorted out what I needed in the end 😊

@VodafoneUK have the worst customer service EVER, i don't even like complaining but these man are so shit.

@rymez2k @winter_heidi A colleague once blamed IT problems on "a saturated firewall" as that's what @VodafoneUK were telling businesses when there was a proxy server problem. I would never have believed such a thing existed if I hadn't seen it!